Delivery
Delivery of goods from the supplier to the buyer is carried out by the state post of China - China Post Air Mail (abbreviated CPAM, which, in general, is not far from the truth), Hong Kong Post - Hong Kong Post, Singapore Post - Singapore Post or international courier carriers - EMS, UPS, DHL Express, TNT, FedEx, etc. Available transportation methods are determined by each seller individually and usually 3-4 carrier companies are available.
More than 80% of sellers offer free shipping via China Post Air Mail, Hong Kong Post or Singapore Post. These carriers are not known for their speed of delivery and if time is not a big concern for you, choose free shipping. If you need to receive the goods as quickly as possible, then choose courier services, but just pay attention to the peculiarities of their work in your country. Courier delivery is significantly more expensive and the cost depends on the weight of the parcel.
Please keep in mind that orders from different sellers are not combined into one package, so you will have to pay for each one separately. Even from the same supplier, different goods may well arrive in different parcels. Each parcel is assigned a tracking number in postal systems. This number is assigned only after the parcel is sent; the formation of the parcel may take time from 2 to 7 days. Many scammers on Aliexpress.com provide non-existent tracking numbers that are not tracked by official postal services. In this case, you need to wait 10-14 days after providing the track number and contact the buyer protection system with a request to understand the situation.
Delivery time by state postal operators can range from 14 to 60 days and the parcel is delivered at the post offices of your country. Courier services usually meet delivery times of 5 to 14 days and deliver parcels to your home. The delivery time is set by the seller, and this is often done with a large margin - 60-90 days.
99% of parcels look like a box with a product wrapped in bubble wrap and tape, so if the item is fragile, ask the seller to pack it better. And be sure to open parcels at the post office or in the presence of the courier to avoid loss of order, money and nerves. If the attachments are damaged or do not correspond to what was ordered at all, then draw up a report and send it back to the seller. If you have the appropriate document and photo/video recording (it’s better to do it), the money will be returned to you in a short time.
Do not forget about restrictions on sending goods to your country without additional customs clearance.
Ordering goods on Aliexpress.com
Selecting and ordering the required product on Aliexpress.com will not be difficult and will not take much time thanks to a friendly interface, a carefully thought-out search and sorting system, an intuitive shopping cart and a simple payment step. The main language of the site is English, but for residents of Russia and the CIS countries there are options for Aliexpress.com pages in Russian. The store’s currency is the American dollar (however, again, Aliexpress is available to users in rubles in Russian). All information about yourself at the stage of registration, entering the delivery address, etc. must be filled out in letters of the Latin alphabet (transliterated). We will step by step analyze the process of searching, selecting and placing an order for a product on the Aliexpress.com trading platform. The scheme is as follows.
Step 1. Home page and new client registration
We follow the Aliexpress.com link and find ourselves on the main page of this store. The main page provides access to all services and capabilities of the site - searching for a product by name, selecting a product by category, accessing and managing your personal account, offering the best and most profitable offers, introducing the features of the store and the conditions for providing customer protection. Thanks to the translation of the main page into Russian, navigation is very easy to understand. There are several main blocks (see figure) through which the entire purchasing process in the store can be carried out.
- Login to the store and access your My Aliexpress account.
- Wish list.
- A shopping cart containing items awaiting purchase.
- Product search bar with the ability to reduce the search area by selecting the appropriate product category. Search queries are entered in English.
- Access to the Aliexpress Buyer Protection program section, buyer forum (there is a large Russian-language thread).
- The main list of store product categories, with more detailed sorting into subcategories.
- Super Deals section, where the most favorable offers of the day, week, month are presented.
- A menu of store recommendations with new products, season trends, coupons and other useful information.
The rest of the home page space is occupied by all sorts of advertising banners with the best-selling products and products with big discounts.
Screenshot from Aliexpress.com
To have full access to the store, you must register. Click the link Register in the upper right corner of the site and enter the necessary data into the registration form. It is not necessary to enter your real data in the First and Last Name field; it is enough to use nickname.
Screenshot from Aliexpress.com
After filling out the form, a letter will be sent to your e-mail address to confirm your registration - check your e-mail, find a new letter from Aliexpress and click on the long link. You will be redirected to a website page with a notification about successful registration. That's it, you are now an official customer of the store.
Screenshot from Aliexpress.com
Your account can be accessed via this link My Aliexpress. The account displays all the information about you - the history of completed purchases and current orders, the contents of the shopping cart, the Wish list, delivery addresses, information about disputes, correspondence history, etc. In your account, you must enter the details of the address to which the order will be delivered - Shipping Address. The data is entered into a special form in Latin letters; in total, you can save up to 5 delivery addresses.
Screenshot from Aliexpress.com
Step 2. Searching and sorting goods
Finding the right product on Aliexpress is quite simple, thanks to a developed search and sorting system. All products are divided into categories according to product type and additional characteristics; a list of main categories is available on the main page.
Screenshot from Aliexpress.com
The fastest way to find a product is by organizing a search query. For clarity, we will analyze the process of searching and selecting a product such as a wireless computer mouse. On the main page, in the search bar, enter in English - wireless optical mouse and set the search. It is worth noting that the search on Aliexpress is predictive, that is, the system itself determines the category and related products by keywords or even syllables. A search query leads to a product selection page on which all products that satisfy the request are presented. Let’s take a closer look at this page, because it has a lot of sorting tools for quickly and accurately selecting the right product by price and quality, delivery method, screening out unreliable sellers, and much more. This page is already completely in English.
Screenshot from Aliexpress.com
We have identified several main blocks on this page, which we will carefully consider.
- Links to products that are related in type but have different characteristics.
- Selecting key sorting conditions:
- Keywords– the ability to add or change query keywords.
- Price– set a price range.
- Quantity– set the number of goods available for sale.
- Ship to– show goods shipped to the country selected from the list.
- Shipping method– select a delivery method from the list.
- Free Shipping– show products sent free of charge.
- Top-Rated– products with the highest ratings.
- 1 Peace only– show products offered for ordering from one unit.
- Sale Items– show discounted products.
- Seller On-line– show products whose seller can now answer questions online.
- Sort by best offer Best Match, by the number of orders sent by the seller Orders, by date of adding products Newest, according to seller ratings Seller Rating(from highest rating to lowest) and by price including delivery Price(from smallest to largest, and vice versa).
- Currency– convert prices into the currency of your country (it’s better to leave them in dollars).
- View– show products in a list or table.
- Category tree, you can switch between subcategories.
- Sorting goods according to their specific characteristics (material, shape, color, technology, manufacturer, etc.).
- A brief overview (preview) of each product from the entire list. Here we see the full name of the product, price per piece/lot, product rating on a 5-point scale based on customer reviews about it Feedback and number of orders Orders, cost and delivery method Shipping, the name of the seller and his personal rating (medals, crystals, crowns - you can read more about these regalia in the article), whether the seller is available for online communication at the moment (yellow head icon - Online, gray head - Offline), add the product to the wish list Add to Wish List.
Step 3. Selecting a product. Personal product page
We set the sorting parameters and, from the proposed options, select, in our opinion, the optimal one. Let's choose a wireless mouse with a high rating and a large number of orders, offered by a major seller with almost 60 thousand reviews. We will carefully study the personal page of the product, because the completeness of the data provided largely determines the success of purchasing the product without problems with delivery and receipt of high-quality (naturally, Chinese quality) goods in the future (there are more than enough scammers and cunning sellers on Aliexpress).
Screenshot from Aliexpress.com
We will again divide the page into several blocks and parse them.
Feedback– reviews from real customers about this particular product. It is extremely important to know how people who have already received it respond to the product. In the expanded tab, we see the overall product Average Star Rating, based on the number of reviews over the past 6 months. The block on the right shows information about the number of positive Positive, neutral Neutral and negative Negative reviews. In our case, everything is fine and positive feedback is more than 90%. Below are brief customer reviews and their personal ratings of the product and delivery. Reviews can be sorted by date and review rating Sort by … Negative and neutral reviews are required to be read in order to avoid controversial situations in the future.
Screenshot from Aliexpress.com (click to enlarge)
Shipping & Payment– information about available Shipping Company methods (each seller sets a list of available transport companies), Shipping Cost and Estimated Delivery Time for each delivery method. Important! Shipments via China and Hong Kong Post may not be tracked and may be lost (but this is not your problem, the money will still be returned) .
Processing time for an order before it is shipped Processing Time is usually 2-7 days and is set by the seller, but this period can be increased by mutual agreement with the seller or the order can be canceled after it has expired. In the Packaging Details section, you can find out about the type of package, its weight and dimensions. In the Payment section, information about payment methods supported by the seller is available.
Screenshot from Aliexpress.com
Seller Guarantees – guarantees and returns policy, both from the seller and from the Aliexpress administration, as part of the Aliexpress Buyer Protection program. Almost all sellers have the same policies and are within the rules of the Aliexpress store; there may only be differences in terms.
The Return Policy states that the seller agrees to accept a product that you are not satisfied with due to its low quality and promises a full refund. You return the goods at your own expense, but you can keep it and agree to return the share of the money spent offered by the seller (we open a dispute, but you CANNOT confirm receipt of the goods). If the seller is absolutely confident in the high quality of his product, then he can provide long-term Longer Protection, and in this case it is possible to demand a refund 15 days after the transaction is closed, but this is already out of the realm of fantasy. The seller also guarantees a refund if the goods are not received after 60 days from the date of dispatch. All refunds are possible only through opening a dispute in the Aliexpress Buyer Protection system, which can be found via the Learn More link or in our article on dispute management.
Screenshot from Aliexpress.com
By following the Detailed Seller Rating link, you can find out the detailed history of the seller’s work on Aliexpress and how he performed during this time. To quickly visually determine the level of the seller, a graphic system of reward signs has been developed - medals, crystals and crowns, which are awarded for a certain number of reviews - each positive review gives 1 point, each negative one subtracts 1 point. The seller’s work is assessed according to three criteria - satisfaction with the quality of his Item as Described product, the level of Communication, and the speed of delivery Shipping Speed. In the history of reviews you can see how many and what kind of reviews the seller received for 1,3,6,12 months and the entire period of work; by clicking on the rating numbers, descriptions of the reviews are available.
- First, we look at the overall rating of the product and the number of reviews about it. 4-4.5 stars and more than 10 orders and positive reviews about it are already good.
- The price is for one piece, you can also see the price when purchasing several pieces Bulk Price.
- A block in which you can select a country and a delivery method to it from a list of possible options set by the seller, color (in our case) or size, material and other characteristics, quantity, total price (summed up if the quantity of goods is more than one piece). Button press Buy Now will take you to the ordering stage, Add to Cart will add the item to your shopping cart. You can also add the product to your wishlist Add to Wish List.
- Returns policy and seller guarantees in case of failure to receive the parcel on time and the product does not correspond to the description. The maximum delivery time is given (usually 60 days).
- Tabs with a detailed description of the product Product Details, where we carefully read all the information provided about the unique characteristics of the product, which must completely coincide with the product received in the parcel. We look at the product images in detail.
- Information block about the seller, from where we find out the official name of the outlet on the Aliexpress platform and the location of the seller (China, province, city), the seller’s personal rating based on customer reviews of all his products and the level of service provided, we can visit the seller’s store with all of its assortment – Visit Store and contact the seller via Contact Now or l ivechat (the seller must be online).
Screenshot from Aliexpress.com
Step 4. Cart of goods and placing an order
Add our product to cart Add to Cart and go into it. A total of 100 items can be placed in the cart, both from one and from several sellers, awaiting an order for them. In the Cart we can again select the delivery country from the drop-down list Ship my order to , for each product, select a delivery method and find out its cost, change the quantity of the product Quantity or even remove it from the Cart Remove , find out the cost for each product and the total cost of goods in the Subtotal Cart , pay for all Buy all goods at the same time (the system itself will send orders to each seller) or buy goods separately from each seller Buy all from this seller .
Screenshot from Aliexpress.com
There are two things in our Basket, but we will buy one - a mouse, for which we click on the Buy all from this seller button and go to the Confirm Order confirmation page, where we again very carefully check the order parameters and change them if we missed something , select the delivery address from the saved ones or enter a new one + Add a new address. If there is a discount coupon, you can enter it – Use Coupon . You can also write a Leave a message to the seller and ask him to pack the goods well and be efficient in sending the parcel. Place your order by clicking the button Place Order, and then comes the payment stage.
Screenshot from Aliexpress.com
Step 5. Payment for the order
At the stage of paying for your order, the Aliexpress online store offers you to choose a convenient payment method from the list of available ones. For residents of Russia and the CIS countries, it will be most convenient to pay using Visa, MasterCard or Maestro payment cards, but you can also pay through the Webmoney service (but buyer protection will not apply due to the peculiarities of Webmoney) and QIWI wallet. We will pay with a MasterCard bank card and enter the requested card information (see screenshot). We check all the data and press the button Pay my Order.
Screenshot from Aliexpress.com
When you select Webmoney as a payment method, you will be redirected to the payment server of this system. If you use a QIWI wallet, enter the phone number to which the wallet is linked. Payment through direct bank transfers or Western Union is the least preferable, as it incurs additional and considerable expenses, increased payment processing times, the need to visit the bank, as well as problems with refunds.
That's it, your order has been placed, a letter with order details will be sent to your email (we save it), the system will process the payment within 24 hours and transfer the order to the seller for processing. As you can see, the Aliexpress website is very friendly to sellers.
Screenshot from Aliexpress.com
The seller is obliged to ship the goods within 7-10 days (you will see a time counter in your My Aliexpress account), otherwise the order will be canceled automatically. But you can extend this period yourself Extend Processing Time by setting a new deadline or unilaterally closing the order Request Order Cancellation.
Screenshot from Aliexpress.com
All you have to do is wait for changes in the order status and parcel tracking number for tracking. All emerging issues must be resolved as quickly as possible with the seller through correspondence, but you should not expect lightning-fast processing and delivery of the order by the Chinese, especially if delivery is free.
After receiving the goods on time, you must make sure of its performance, functionality and quality, and if everything is fine, then close the Confirm Order Received transaction in your personal account within 5 days from the date of receipt of the parcel (after this time, the order will be closed automatically and you will not be able to open a dispute) Only after this action the seller will receive the money. We will consider your actions in the event of problems with delivery times and product quality in the article on managing disputes on Aliexpress.
A huge assortment, very low prices, free or low-cost delivery and a well-functioning and truly working customer protection system, the Russian version of www.aliexpress.com in rubles - all these positive qualities attract tens of millions of customers to the Aliexpress store. The success of purchases largely depends on careful selection and scrupulous study of goods and sellers, since there are also plenty of careless businessmen who openly deceive customers. The quality of a product in almost 100% of cases directly depends on its price, so there is no need to be under any illusions when buying things for mere pennies. The general level of product quality is good (by Chinese standards), otherwise there will be no customers at all. Various electronic devices deserve special attention - phones, tablets, video equipment and accessories, characterized by good characteristics and positive reviews. A smart and attentive buyer will find a real Klondike for himself and his loved ones on Aliexpress.
27) Free delivery or minimum delivery price
28) Add a product to your wishlist (WishList)
29) Page selection
30) Did the search help you?
31) Go to a specific page
32) Button to return to the top of the page.
If you log in to your account and send the item to the cart, then it will be stored in it forever, if under a guest, then no more than 3 weeks.
Product availability information is always up to date. Items that are out of stock are simply removed from the search list.
28) Product Specifications
29) Product Description
31) Report an error in the description
32) Customer reviews
33) Did the review help you?
Please note that the Aliexpress website is a marketplace and not a store. That is, translated into vernacular terms, this is a “market” in which there are a lot of different “tents” (sellers/stores) that compete with each other. When you come to the market, you naturally look for goods at the lowest price, but here you should not chase low prices, you need to first of all look at the seller’s rating, reviews about him and his “awards”. Because Sellers with low ratings may try to deceive you and profit from you.
When will the parcel arrive
Also, parcels from Aliexpress can be easily tracked in the gSconto tracker.
If your order has arrived to you safe and sound, you are required to confirm receipt of the order. Only after this procedure will Aliexpress transfer your money to the seller.
To confirm receipt of your order, go to your orders page, select the required order and click the button opposite it " Confirm Order Received".
After this, your order details page will open, where you need to click the button again Confirm Order Received".
Since this step in the transaction completion process is very important, it will need to be confirmed again by pressing the " Confirm" in a new window. This number of confirmations is made as protection against accidental clicks by inexperienced users.
After confirmation of receipt of the order, your transaction on Aliexpress is considered completed, the money is transferred to the seller, you can no longer open any disputes.
To confirm receipt of the order, the buyer is given 7 days from the moment the “Delivered” status appears in the postal tracking system, if such delivery fell within the delivery time allocated by Aliexpress.
If within 7 days from the date of receipt the buyer does not confirm delivery, the transaction will close automatically and is considered completed, the money is transferred to the seller, you can no longer open any disputes.
Feedback about a transaction on Aliexpress is not binding for either buyers or sellers. But it is still recommended to leave them, so that other buyers can evaluate the seller’s business qualities and so that the sellers can see that you are also a bona fide buyer.
Let's look at the main provisions of the reviews about the deal:
- Feedback on a transaction can only be left within 30 days from the date of completion of the transaction.
- Feedback on a transaction cannot be left if a dispute has been opened regarding the transaction or the dispute has been converted into a claim.
- If you have received a refund based on your claim, you will no longer be able to submit a review. This innovation was introduced by the administration quite consciously and with the aim of protecting the sellers who actually bring money to the site. There are also recorded cases when sellers increase their rating in this way - the money is returned upon a claim, while the transaction is credited to him, and the buyer can no longer leave a review of dishonest actions.
- If one party to a transaction has not left any feedback, and the other party has left a review with a rating of 4 or 5, then the party that did not receive feedback will receive a review with a rating of 4 by default.
- If one party did not leave a review and the other party left a review with a rating of 1, 2 or 3 stars, then the party that did not receive a review remains without a review by default.
- Reviews left by the buyer may be changed within 30 days.
- The buyer can respond to feedback left by the seller.
Login to section My Aliexpress, go to the bookmark Transactions and click the link Manage Feedback Orders Awaiting My Feedback and find the order for which you want to leave a review. Opposite this order, click the button " Leave Feedback".
You will be taken to the review form page, where you need to provide a rating (in the form of stars) on several items: how well the product matches the description, how satisfied you are with the communication with the seller, how quickly the seller sent the product. There will also be a field for a text comment. After writing a comment, all you have to do is click the " Leave Feedback" and a review will be left.
Changing a previously left review is possible both on the part of the seller and on the part of the buyer.
My Aliexpress, go to the bookmark Transactions and click the link Manage Feedback in the left menu. After that, select the bookmark in the list of orders Active FeedbackRevise Feedback". After this, the same form will open as with the initial review, but with a request to indicate the reason for changing the review. We indicate the reason, fill out the form and confirm the change in review.
If you, in turn, feel that the feedback a seller has left you is unfair, you can ask the seller to revise their feedback within 30 days of the first feedback they provided. If a seller refuses to revise their review and you still feel that their review is unfair/incorrect, you can report the violation by clicking "Report Abuse"
You can change a review only if its rating is less than 3 stars inclusive (there is a button " Revise Feedback") and within 30 days from the date of leaving the initial review.
To change a previously left review, enter the section My Aliexpress, go to the bookmark Transactions and click the link Manage Feedback in the left menu. After that, select the bookmark in the list of orders Active Feedback and find the order for which you want to change the review. Opposite this order, click the button " Reply".
After this, the response form will open. Fill out the form and press the button " Submit".
You can only respond to feedback within 30 days from the date the seller left the original review.
The main advantage of the buyer protection program on the Aliexpress.com trading platform is that you send money to the seller only after you receive the package. But so that the sellers are not deceived either, you first send the money, and it is held by the Aliexpress system, i.e., in other words, the seller will be able to receive the money only when you confirm that the package has arrived and everything is in order with the ordered goods.
NEVER confirm receipt of your package in advance! Some unscrupulous sellers may require you to confirm receipt of the parcel! Don't believe it, it's a scam. As soon as you confirm receipt, the seller will receive the money and there will be no need to send him the parcel!
Also, if a defective item arrives, do not under any circumstances confirm satisfactory receipt of the parcel. Even if the seller says that first you need to confirm receipt and only after that you will receive the money. The seller will also receive the money and forget about you.
If you received a defect or did not receive the parcel at all, then in this case, you need to open a dispute or file a complaint.
If you have not received your package within 60 working days (approximately 84 calendar days), then, in this case, Aliexpress will return your money, unless, of course, you opened a dispute on this order and did not click on the button to confirm satisfactory receipt.
If you were sent the wrong product, or did not receive anything at all within the specified time frame, or if you received a defective product, then you can open a dispute and get your money back or part of the money, or get a replacement product.
Time frame during which you can open a dispute about non-receipt of goods (counted from the date of dispatch of the goods, and not from the date of registration/payment of the order):
for DHL/UPS/FedEx: 23 days
for EMS/SF: 27 days
for China Post/HK Post: 39 days
A dispute can be opened 6 days after the order is sent.
The period during which you can open a dispute will always be displayed in the details of your order in the form of a red countdown timer.
This period can be increased by the seller at your request. If you see that the deadline is running out and the package has not yet been received, you can ask the seller to increase the delivery time by several days. To do this, contact the seller.
If the parcel is not received within the allotted time, then you can safely open a dispute and demand a refund from the seller.
A temporary diagram of the possibility of opening a dispute and converting it into a claim is shown in the figure.
After opening a dispute, the seller and you are given 15 days to try to reach an agreement. If an agreement cannot be reached within 15 days, the dispute is automatically converted into a claim. Claims are reviewed by the technical support of the Aliexpress platform and they themselves will resolve all issues with the seller or with you if the reason for the dispute concerns defects or shortages.
If the seller does not respond to your messages when opening a dispute, or does not try to reach an agreement with you, then you can open a claim yourself, without waiting for the 15-day period, after 5 days from the date of opening the dispute.
Select the order you are interested in and click on the " Open dispute".
We fill out the form in which:
Did you receive your order?- Did you receive the order?
Refund Requested- requested refund (full or desired partial)
reason- reason (why you want to get a refund)
Details- details/comment. We describe the reason.
Attachment- attach photographs (if necessary) showing the defective goods.
After filling out the form, click on the button " Submit".
If you have already opened a dispute, for example, due to non-receipt of the goods, and during the period of the dispute the goods still arrived, but turned out to be not what you ordered or have some defects or defects, then the reason for the already open dispute can be changed.
To change the reason for the dispute, go to the section of your orders, find there an order for which a dispute has already been opened and go to the details page of this order by clicking the button " View Details". On the order details page that opens, click the button " Modify Dispute Details".
After this, the dispute details form will open, the same as when opening the dispute. After filling out the form, click on the button " Submit". After this, the reason for the dispute will be changed.
If during the dispute period you have resolved the problem with the seller and come to an agreement, or you have received the ordered product, then in this case the dispute should be closed.
For this:
1) Log in to the "My Orders" section of your AliExpress account
2) Find the order for which you want to close the dispute and click the button " Cancel Refund Request". After this, you will be taken to the order details.
3) On the order details page, click on the button again Cancel Dispute"
After this, your dispute will be closed.
If you have closed the dispute, but the deadline for receiving the order has not yet expired and you have not confirmed receipt of the goods, then the dispute regarding this order can be opened again.
For example: You placed an order and it was sent by regular mail. After 30 days have passed from the date of shipment, you have opened a dispute about non-receipt of the goods. After 3-4 days you receive the goods and close the dispute. But a day later it turns out that the product you received has some kind of defect. Since the deadline for opening a dispute has not yet passed, you can reopen the dispute for this product. In this case, it is recommended to open a repeated dispute within 4, maximum 5 days from the date of receipt, otherwise the transaction may be closed automatically and it will not be possible to open a repeated dispute.
To begin, we also go to the list of our orders and select the one we are interested in by pressing the button " View Details" next to the order.
To submit a claim, click on the button with the name "File a Claim". After that, select " Yes", in the window that appears.
That's all. Your claim will be submitted to the managers of the Aliexpress site, and they will resolve all issues with the seller; you will only have to wait for their verdict.
NEVER confirm receipt of your package in advance! Some unscrupulous sellers may require you to confirm receipt of the parcel! Don't see me, this is a scam. As soon as you confirm receipt, the seller will receive the money and there will be no need to send him the parcel!
Also, if a defective item arrives, under no circumstances confirm satisfactory receipt of the parcel. Even if the seller says that first you need to confirm receipt, and after that you will receive the money. The seller will also receive the money and forget about you.
To cancel your claim, click " Cancel Complaint" on the claim details page.Next, a cancellation page will appear on which you will need to indicate the reasons for canceling the claim. For example, if you agreed with the seller on a partial refund, then indicate this in the reasons for canceling the claim, as well as the amount for which you agreed. Only then will Aliexpress pay you this refund. Or, for example, the seller returned your money on his own - this should also be indicated in the reason for canceling the claim, so that Aliexpress would return your payment to the seller. If you simply received the expected order, then select the item “receipt” in the reasons for canceling the claim.
The site also has a VIP buyer club. By obtaining buyer statuses: platinum, gold and silver, you will receive all the various bonuses, such as monthly discount coupons, priority resolution of a dispute or response from technical support, and special monthly discounts.
To join the VIP club, you must obtain 1 of 3 statuses:
Platinum- you must purchase goods worth more than $6999 within 90 days
Gold- you must purchase goods worth more than $3999 within 90 days
Silver- you must purchase goods worth more than $999 within 90 days
After receiving the status, it is necessary to renew it. To do this you need:
Platinum- you must purchase goods worth more than $3499 within 90 days after receiving the status
Gold- you must purchase goods worth more than $1999 within 90 days after receiving the status
Silver- you must purchase goods worth more than $499 within 90 days after receiving the status
These days, purchasing goods online has become commonplace. And a significant part of these purchases is made in Chinese online stores, the largest of which is Aliexpress. According to the well-known statistics site alexa.com (a subsidiary of Amazon), about 22% of Aliexpress visitors are residents of Russia. Why has Aliexpress become so popular in Russia? The answer is quite obvious. In ordinary Russian stores, the shelves are filled with goods from China with a huge markup. And on the Aliexpress website you can buy the same products much cheaper. Moreover, delivery is often free, and the quality of goods can be assessed thanks to many reviews with photographs. The Aliexpress product catalog is in Russian, which makes the shopping process as convenient as possible for us. Numerous discounts and promotions are another reason for the enormous popularity of Aliexpress in Russia and the CIS countries.
Official website of Aliexpress in Russian
Aliexpress is an online hypermarket where you can find almost any item. Electronics, household appliances, clothing, cosmetics, dishes - absolutely everything is here. The site features not only Chinese brands. On Aliexpress you can buy, for example, original Nike sneakers or a Samsung smartphone. And if you don’t want to overpay for a brand, then in the catalog you can find various high-quality replicas (copies) made in China. In the product catalog of the Aliexpress online store, original branded products cost about the same as on official websites. However, the availability of free shipping allows you to save a lot of money. Chinese copies of products from well-known brands deserve special attention. In terms of quality, they are not much inferior to the originals, and at the same time they are sometimes several times cheaper. Aliexpress offers a huge number of such replicas. And these products are extremely popular among those who do not want to pay a lot of money for just one brand. Aliexpress is not exactly a store, but rather a platform. There are a huge number of stores operating within this site. Most of them, of course, are Chinese. However, there are also stores from other countries, including Russian ones. Descriptions of all products on Aliexpress in Russian (in the product catalog and on the lot pages). Each store has a rating, which can be used to judge how conscientiously the seller does his job. The rating includes the percentage of positive reviews and the average user rating for three parameters:- compliance of goods with their description;
- responsiveness of the seller during personal communication;
- delivery speed.
Prices in rubles on the official website of Aliexpress, Russian language and Russian stores
One of the advantages of Aliexpress is its internationality. The site is aimed at foreign buyers, so the site has the following functions:- switchable display of prices in rubles, dollars, hryvnia, tenge, euro and other currencies;
- automatic translation of product descriptions into any language;
- technical support in different languages, including Russian.
Aliexpress product catalog
Searching for products on Aliexpress is quite convenient. It allows you to quickly find the required lot not only by name, but also by various parameters of the product. When searching, you can sort products according to the following parameters:- price range;
- brand;
- availability of free delivery;
- product rating;
- number of orders, etc.
Buyer Protection
As we wrote above, sellers care about their reputation and try to responsibly fulfill all obligations to customers. But there are also sellers who try to deceive customers. To make sure that the seller is reliable, you can go to the store’s page, and then look at its rating and the percentage of positive reviews. In the product catalog of the official Aliexpress website, the names of the lots are written in Russian, and under them you can find a link to the store. The Aliexpress system provides buyer protection from the actions of scammers and various errors on the part of sellers and delivery services. The customer protection system allows customers to get a refund if the package has not been received. You can also get a refund if the product turns out to be faulty, the seller made a mistake with the color or size of the clothing, or sent a different model of the product. There are quite a lot of insurance cases, and the system will almost always be on the buyer’s side. If you have not received the package, then usually you do not even need to provide evidence of this. Sometimes you may be asked to take a photo of a faulty product or take a video of the product. Often, sellers agree to return the money or resend the product, and the matter does not even come to arbitration. The fact is that disputes opened by customers negatively affect the store’s rating. In general, shopping on Aliexpress is a safe process. You just need to be careful and not be afraid to open a dispute if something happens and demand your money back. The process of opening a dispute is fully automated. You do not need to personally communicate with the seller and extract money from him. The system will do everything for you. Moreover, the seller will not receive the money until the buyer confirms the successful receipt of the goods. All this time the money is in the system, and it will be returned to the buyer if there is something wrong with the parcel.Shipping and tracking
Under the price of most lots in the product catalog of the Aliexpress website in Russian it is written “free shipping”. Free shipping is one of the main advantages of Aliexpress. Free delivery is provided by various Chinese postal services. The timing of such delivery may vary greatly. For example, goods can reach Moscow in a couple of weeks, but it can take a month to get to Khabarovsk. If you need the product urgently, it is better to choose paid delivery. For example, delivery by EMS. Free delivery can take a very long time. But you just need to order goods in advance, and they will arrive on time. For example, if you decide to give a loved one a gift for the New Year, then you should not wait until December. It is better to order a gift in November or even October, then you will definitely have time to put it under the Christmas tree. To find out the approximate delivery times, go to the product catalog of the Aliexpress store, and then to the page of the selected lot. After that, in the “Delivery” column, click on the hyperlink, and a window will open with all available postal services. This window will indicate the approximate delivery time. When the seller sends the goods, he provides the buyer with a track number with which you can track the movement of the parcel. With free delivery, the parcel can usually be tracked to the border of Russia and China. After this, further delivery of the goods is undertaken by the domestic post office. Track numbers of paid delivery services often allow you to track your parcel until it arrives at the post office. You can track your parcel on the Chinese website provided by the seller, or on one of the RuNet postal services.Discounts, coupons and sales
There are always discounts on Aliexpress. And if previously they were often fake, then with the introduction of a new system for tracking price dynamics, the situation has changed. Now any buyer can easily distinguish a real discount from a fake one by looking at the history of changes in the price of the product. In order to popularize its application, Aliexpress offers additional discounts to customers who order goods through mobile devices. Therefore, you can save a lot of money by making purchases through a mobile application. In the Aliexpress catalog, prices of goods (on the Russian website) are indicated taking into account discounts. Several times a year, grand sales are held on the Aliexpress site. For example, on Black Friday you can buy goods at a very low price and win various prizes by participating in competitions and promotions and completing special tasks. Usually on sales days you can earn internal currency - coins, and then exchange it for discount coupons. These coupons are one of the features of Aliexpress. During sales, many shoppers spend a lot of time completing various tasks in order to collect more coupons. Using coupons is a real way to save significant amounts. Coupons for Aliexpress are different. There are merchant coupons that provide a discount on purchases at a specific store. There are coupons that can be used at any store. Most coupons represent a discount on a product over a certain amount. For example, a $2 coupon for items $8 or more cannot be used on items that cost less than eight dollars. There are also unlimited coupons. With the help of such coupons, you can buy goods without spending a penny of your own money at all. It is worth noting that the information on the coupons is written in English, and the amounts are indicated in dollars. If your prices are in rubles, it is better to view the Aliexpress product catalog if there are coupons after changing the displayed currency to dollars. Coupons can be obtained in different ways. During sales, they can be purchased using won coins or obtained by participating in various promotions. Coupons can be received by new users or those who visited the site after a long break. In general, there are quite a few ways to get discount coupons on Aliexpress.Prices in dollars, euros and rubles in the Aliexpress product catalog
The popularity of Aliexpress is based not only on low prices, customer protection and ease of search. This site sells goods that are in no way inferior in quality to their Western counterparts. Even outright fakes of products from well-known brands are often very good, and they cost several times less than the originals. Moreover, on Aliexpress you can buy incredibly interesting products, the analogues of which you will not find in any regular store. Summarizing the above, we can highlight the following advantages of Aliexpress:- a huge selection of goods in various price categories;
- availability of free delivery;
- discounts, sales and coupons that allow you to save big;
- buyer protection system;
- convenient search through the product catalog of the Aliexpress website;
- translation of the interface and product descriptions into Russian;
- switching prices from dollars to rubles or other currencies;
- Lots of reviews with photos.
Aliexpress.com (Aliexpress, Ali Express) is one of the largest Chinese trading platforms, which allows you to purchase a huge number of goods that were produced in the Middle Kingdom and neighboring regions, such as Singapore, Hong Kong and other Asian countries. You can buy almost everything here, from an unprecedented variety of Chinese tea to auto parts, electronics, clothing and interior items. Sales here are carried out by private stores, and the Aliexpress.com website acts as a kind of guarantor, as it guarantees delivery of the goods and compliance with its stated description for buyers, on the one hand, and fair payment for sellers, on the other.
For each product, each seller has a reviews section, where people who have already received their parcels leave comments regarding the service, the quality of the product and its compliance with the stated description. All disputes are resolved either by mutual agreement or with the participation of a so-called mediator, a person from the Aliexpress team who acts as an arbitrator, listens to the arguments of the parties and makes a final decision. This warranty policy and ease of use of the trading platform attract many buyers.
The correct name of the store in Russian sounds like “Aliexpress”, and not “Alex Express”, “Alex Press”, “ala Express”, “al Express”, “Ali Express” and other stranger names.
How to open a dispute on Aliexpress
In the process of using a trading platform, sooner or later controversial situations arise, this does not depend on how carefully the product or seller was chosen; in a word, you will have to face a dispute. If the delivery time does not expire, it is usually better to notify the seller of the situation first, as the situation can often be resolved very quickly. This can be done on the order page or by e-mail, which you can also find on this page.
Important: a dispute can be opened for goods whose receipt has not been confirmed
button Open Dispute You can find it in your personal account, in the section My Orders opposite the product that is in status Goods Awaiting Acceptance more than six days. After pressing the button Open Dispute We are taken to a page where we need to select the reason for the dispute. You can do this by answering a few simple questions:
1) Did you receive your goods? (Have you received your parcel?)
Yes (yes)
- No (no)
2) Select your problem from the options below:
Depending on the answer to this question, the reasons for the dispute will differ. Let's consider each option.
For option Parcel received:
Different in color, size, design, or material (The color, size, design or material of the product is different from what was in the description)
- Different in model or functionality (including absence of functionality)
- Does not work properly (The product does not work properly)
- Low quality (eg, The T-shirt is easy to be tore)
- Product is damaged/broken (Product is damaged or broken)
- Quantity shortage (Quantity is less than what was ordered)
- Fake products
- Different in external apperance/package (The product differs in appearance or stated packaging)
- Different brand (The product received was produced by a different brand)
- Has a shorter usage life then described (The product has a shorter service life than stated)
- Dirty or has smears (The product is dirty)
- Incomplete accesories (The received product is incomplete)
- Packaging is damaged/broken (The received product has broken packaging)
- Empty parcel with no items inside (The parcel is empty, the goods were also not found outside)
- Incorrect products at lower value (e.g. The $100 mobile phone ordered was a $10 T-shirt)
- Incorrect products at about the same value (e.g. The $100 mobile phone ordered was a $100 Tablet PC)
For option Delivery is not received:
Order is still in transit (The order is still in transit. Used in cases where the package is stolen during shipment)
- The customs duty is too high, so I don"t want pay (Customs duty is too high, I refuse to pay)
- I am not able to provide the certification, license or permit required by the customs, so I an not able to import. (The product requires licensing or certification to clear customs, I do not have the appropriate documents, so I cannot receive the product)
- Order returned by shipping company (The product was returned by the postal operator)
- No tracking information (There is no tracking number or information on it)
- The products are fake or counterfeit, so I couldn't get the order (The goods are fake, so I don't want to sign the receipt document and pick up the parcel)
- I don"t want to pay the fine (I don’t want to pay the fine)
- The order is banned by my country, so I am not able to import (The product was prohibited for import by the customs of my country, so I cannot receive it)
- I refused to sign acceptance of the order (The goods were not received because I refuse to sign the receipt document)
- Order sent by incorrect logistics method (The product was sent using a delivery method different from that specified in the application)
The choice of dispute options does not end here; what follows is a point where we are asked to choose our vision of resolving the dispute.
Please tell us your solution: (Please tell us your solution:)
Your refund request: (Choose between partial and full refund)
Full refund
- Partial refund-amount request (Partial refund, then you are asked to enter the amount you would like to receive)
Do you want to ship the goods Back: (Do you want to send the goods back to the seller?) This item is only available if you indicated in the first item that you have received the parcel. It is worth warning buyers that the return process is not simple, in addition, it is paid at the expense of the buyer. It is required to provide proof of dispatch (tracking number), as well as monitor the time allotted for receiving the goods and extend it if the seller does not receive the goods back. However, all this will have to be done if the seller agrees to the return conditions. You should choose this option only if the product is expensive and all the time and money spent will be worthwhile.
Yes
- No (No)
Please write your request detail: (Please describe the details of your request) In this text field, you should describe your claims in as much detail as possible, if necessary, your actions and the actions of the seller, and also attach photos, scanned documents and other evidence of your case below.
At this stage, the creation of a dispute is completed, the timer on the order page ceases to operate and another one is activated for a period of 15 days. Typically, sellers who were not very communicative at the problem-solving stage before opening a dispute become more talkative and offer counter-measures to resolve the situation. It is important to remember one detail here - a dispute can only be opened once. If, succumbing to the seller’s persuasion, you close the dispute without first receiving a refund, returning the funds will become much more problematic. Also, you should not agree to close the dispute in response to promises to return funds without the participation of a trading platform, for example through PayPal; if such offers are received, most likely you are dealing with a scammer. If you want to change the reason for the dispute or the amount of payments you would like to receive, you need to use the Modify Dispute button, after clicking on which you will again be asked to select from the dispute options.
If the buyer and seller do not come to a common opinion regarding the subject of the dispute, you can transfer the dispute to claim mode, this can be done on the product page using the Escalate Dispute button, it appears on the page of the problematic order 6 days after opening the dispute, after the dispute has been transferred to the claim, the timer starts counting down 15 days again. At this stage of the dispute, a dispute resolution specialist from the site, called a Mediator, asks questions regarding the parties’ grounds regarding the disputed order. The dispute also turns into a claim in two cases, if the parties have not reached an agreement within 15 days of the dispute, and also if the “Product is a fake” item was selected when creating a dispute.
The claim goes through several stages; you can also find out about the condition on the page of the problematic product:
Processing (the claim is being reviewed by a mediator)
- Awaying The Other Party's Response (the mediator asks the seller a question regarding the current situation)
- Awaiting My Response (the mediator asks you a question regarding the current situation, you must answer within the established time frame, ignoring it promises a decision not in your favor)
- Awaiting The Both Party's Response (the mediator asks both you and the seller a question regarding the current situation, the answer must also be given within the prescribed period)
If a claim is canceled, the seller immediately receives money; it is impossible to reopen a dispute or claim.
How to delete an order in Aliexpress
If you mistakenly ordered a product but did not make payment for it, it can be found in your personal account, in the section My orders. Opposite it there will be a Pay Now button, and the order itself will arrive in the state Awaiting Payment. In this case, the goods will be automatically canceled after the time allotted for payment has expired.
If an item was paid for by mistake, you must first contact the seller and inform him that an error has occurred. So that he does not send the goods. If the sending was not completed, you can use the button Cancel Order and cancel the order, it will be deleted as soon as the seller returns the money himself or the money will be returned automatically after a certain period.
At the moment, it is not possible to completely “delete” an order from your personal account; even completed and canceled orders will remain in the general list of orders in your personal account.
How to find a seller on Aliexpress
Seller selection is one of the key components when purchasing goods through a marketplace. First of all, you should pay attention to Feedback(reviews), and not only reviews about a specific product are important, since they speak more about the quality of the product itself than about the seller, but rather reviews about the store as a whole.
In order to determine how conscientious the seller is, you need to go to the store page and look at general reviews, preferably not those with Good/Excellent in the description, but reviews in which people describe their interaction with the seller. It is also worth paying attention to what motivated reviews with one or two stars. Typically, in negative reviews, people describe in more detail the problems they encountered when interacting with the seller. It is also necessary to make sure the ratio of the total number of transactions to positive feedback; it is better if the number of transactions of the seller exceeds 500 and the percentage of positive feedback strives for 100%.
However, it is worth noting that sellers with more than 10,000 transactions and a rating above 97% are less willing to make contact and solving problems with them is a little more difficult than with “young” sellers who want to earn a good reputation.
If you are interested in information about a product, its availability, or the possibility of placing an order with some non-standard parameters, you should definitely contact the sellers before placing an order. Here you can evaluate his communication skills: how willingly he answers questions, how complete information he provides, and whether he is willing to make contact. Such contact before placing an order will also help you choose a good seller.
And of course, it’s worth turning to the official forum of the site, where, in the Russian Blog section, buyers share their experience of working with specific stores.
How to find brands on Aliexpress
Finding a specific manufacturer on the trading platform is very easy. To do this, you need to enter the brand name into the search bar and click on the search button, and then narrow the search to a specific product category from the proposed filters on the left. For example, if we want to purchase a mobile phone from the Jiayu brand, we need to write Jiayu in the search bar, and then select the Mobile phones category in the filters on the left.
Another way is that you must first select the category to which the product you are looking for belongs, for example, if we want to purchase a tablet computer from the Ainol brand, you must select the Computers and Office Equipment section on the main page and go to the Tablets section. Then, scroll through the filters offered on the left in the Brand Name section, select Ainol, and then you can narrow the search by selecting screen diagonal, resolution and other options.
When you select a specific section, for example Cell Phones, popular brands will be listed at the top, allowing you to click on the icon of a specific company to get the entire list of its products; in the case of cell phones, we will see the brands: Samsung, BlackBerry, HTC, Nokia, LG, Lenovo, Sony, Huawei, ZTE, Zopo, THL, Jiayu.
Delivery to Russia
Russian version
Free shipping
A country: China
Range: Cell phones, computers, electronics, auto parts, auto electronics, motorcycles, ATVs, clothing and shoes (men's, women's, children's, wedding, for newborns), bags, backpacks, briefcases, holders, travel goods, accessories, jewelry, watches, goods for health, home and garden products, sporting goods, toys and much more...
Delivery: HongKong Post, China Post, EMS, UPS, DHL
Payment: Visa, Mastercard, Moneybookers, Western Union, bank transfer
- Aliexpress official website in Russian:
AliExpress is an online store that allows you to purchase goods from China at wholesale prices. In Russian it sounds like Aliexpress and as soon as it is not called in Russia: Alya Express, Al Express, Alei Express and even Alex Express.
Essentially, AliExpress acts as an intermediary between end buyers and a huge number of Chinese sellers. The website offers a wide range of different products: here you can buy women's, men's and children's clothing, accessories, toys, household appliances and much, much more. Thus, the Chinese online store Aliexpress allows you to purchase many necessary goods at the most affordable price.
Of course, the main question of interest to Aliexpress users is? It's not difficult at all: just go to the Aliexpress website in Russian and follow the instructions provided. You can pay for purchases on Aliexpress in various ways: by credit card, bank transfer or using.
In addition to low prices, the Chinese Aliexpress website has a number of other attractive qualities. For example, there are constantly promotions and sales, and free shipping on Aliexpress is quite common. If you have any doubts about purchasing a particular product, you can read the reviews on our website before placing an order. You can also find step-by-step products, as well as aliexpress boasts. In general, this site has already proven itself quite well; it is only important to carefully check the reputation of the fdshexpress seller, paying attention to various nuances, and then the purchase will definitely be successful.
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