On the website of which, shipments can be tracked using only the ASOS order number. Read on to find out how to track your item on ASOS.
Usually the order number consists of 9 digits, for example 277381482. Enter your order number in the search field above to find out where your order is with ASOS.
Also, all shipped orders are assigned a unique shipment number. The format of the shipment number depends on the company that delivers your order and may be similar to ASO2505GB01699638201 (TRAKPAK), 3SCBUB0040149 (Netherlands Post), RK706553386ES (Spain Post).
You receive a notification about the arrival of the parcel to your Mailbox and after that you can pick up your order from the nearest post office by providing your identification document.
Sometimes parcels are delivered by EMS Russian Post courier.
Express delivery to Russia
If you select express delivery at the checkout stage, ASOS will deliver your order using the Skynet courier service, which cooperates with Pony Express in Russia. The numbers are similar to 056461845145 and the courier will deliver the order to your home.
As soon as your order arrives in Russia, the courier service Pony Express, to which the order will be transferred, will contact you to receive your passport details, including the date of issue and the recipient's full name and TIN. You will not need to deal with customs clearance yourself or pay for any additional services if you have not exceeded the monthly limit for receiving international postal items(on this moment: 1000 euros or 31 kg per month).
As soon as your data is received, the courier service will release your parcel and it will be ready for delivery, of which you will be notified by a message on your mobile phone
In order not to be confused about where to track your ASOS parcels, track them in the Parcels application and on this website, our service will automatically determine by any shipment number or order number where to track your item and show you its current location and delivery status.
How to track a parcel from ASOS to Ukraine
You can track your parcel from ASOS to Ukraine on the wnDirect and TRACKPACK websites.
Express delivery to Ukraine ASOS parcels, carried out with the help of DHL and SkyNet, and you can also track the full path of your ASOS order to Ukraine on our service.
ASOS delivery to Belarus
Delivery of ASOS orders to Belarus is carried out by regular airmail, and upon arrival in the Republic of Belarus, the parcel is transferred to BelPochta, which delivers the parcel to your post office.
How to track a parcel from ASOS to Belarus
Tracking a parcel from ASOS to Belarus is no different from tracking it to any other country. Simply enter your ASOS order number or tracking number on this page and click the Track button.
How to find out the tracking number of an ASOS parcel
The track number of an ASOS parcel can be found by the order number by entering it on the wnDirect website, usually this is a number in the format R...ES, E...NL or a number starting with 05 and then 10 digits, for example 056457895734.
Enter your ASOS order number on our service and we will find and show you the tracking number of your ASOS parcel.
Where do parcels from ASOS arrive?
Where parcels from ASOS arrive depends on the delivery method you choose at the order stage, standard or express. Let's figure out where ASOS delivers for standard and express delivery.
With standard delivery, the parcel is sent by Spanish Post, which delivers the parcel by airmail to Russia or Ukraine. Next, the parcel is transferred to the state postal service, Russian Post and UkrPoshta, respectively, which delivers the parcel to your post office.
For express delivery, the parcel is sent via Skynet, which delivers the parcel from the UK to Moscow and transfers it to the courier service Pony Express, which delivers the parcel personally.
You can find out all the information about the post office where your parcel is located upon arrival or the date when the parcel will be delivered to your home with express delivery.
How long does it take to order from ASOS?
You can find out how long it takes to order from ASOS before placing your order on the ASOS delivery times page, which shows delivery dates to your country if you place an order today.
So for example, how much parcel is coming with ASOS to Russia when ordering in March 2018, the site shows express delivery in 4-5 days, standard delivery in 22 days.
Based on statistics of parcel deliveries from ASOS to Moscow, St. Petersburg on March 12, 2018, the average standard delivery time is 10 days before arrival at your post office. To Vladivostok - 21 days.
ASOS delivery times to Russia largely depend on how far you live from Moscow. Because all orders with standard delivery reach Moscow in 4-5 days, then the parcel goes through the import procedure and customs in 1-2 days and after that the timing depends on the Russian Post.
Our service uses ASOS parcel delivery statistics and takes into account the average time it takes for a parcel to travel between Russian cities to show you fairly accurate (80%-90%) delivery times for ASOS parcels to your post office.
How long does it take for a package to arrive from ASOS?
According to our statistics (6,000 tracked shipments from ASOS per week), a parcel from ASOS arrives on average in 7-10 days to the central part of Russia and 15-20 days to remote regions.
You will find out a more accurate forecast by tracking your order from ASOS on our service.
ASOS delivery delay
No need to worry about delays in delivery of your order. Firstly, ASOS will always refund money for undelivered orders. Secondly, delays are often temporary and are associated with the workload of Russian customs and the delay in flight departure.
Please be patient and use our service to find out the approximate delivery dates for your ASOS order.
ASOS order tracking statuses
Below are the parcel tracking statuses that are most often confused.
- What does In transit - Delayed linehaul mean? In transit delayed linehaul is translated into Russian as In transit - Delay in transportation by trailer (any land vehicle). Linehaul usually means freight transportation by car between cities, over a distance of more than 100 km. So a linehaul delay is a delay at a transport link in the supply chain, say a breakdown, strike, bad weather or something else.
ASOS Boxberry returns and tracking
If you are unhappy with an item you purchased from ASOS, you can request a free return. Any Boxberry location nationwide will accept your item for return to the online store, even if you received your order through a different delivery service. If you return the parcel differently postal service, then the return will be paid. You have 14 days after processing your return to return the item to a Boxberry collection point.
ASOS Returns works through ReBOUND Returns and with our all-in-one email tracker you can easily track your ASOS returns via Boxberry.
Read more about ASOS's return policy and how to process a return.
Contact ASOS
If you have any questions about your order or its delivery, ASOS staff will promptly answer all questions via
terrible store Purchase method: delivery
Problem solved
Advantages: Large selection of things, completely different and for every taste. That's why I was initially attracted to this service. Disadvantages: Disgusting support service, customer service and order sending system. I really liked the jumpsuit, however, I missed the chance in October and it was sold out. For the next month and a half, I checked every day whether it was in stock through the app. And here it is, a miracle, on Tuesday, 12/17/19, I discovered that this jumpsuit was available in the store and was exactly my size. I placed an order, received items for free delivery, and made payment. Happiness knew no bounds, since it was also supposed to arrive on December 31st: a gift both for New Years and for my next birthday. For a day and a half everything was fine, I received notifications from ASOS and Boxberry about the order, I filled out the form for Boxberry with my passport data. However, on 12/19/19 I received a letter in the mail stating that I had been given a refund for this jumpsuit, since it was out of stock, but the rest of the order was sent to me. I was upset beyond description. The jumpsuit is exactly what I wanted, and the rest is just a nice addition. I wrote to the support service, online chat, asking for a discount on one of the overalls of the same plan (the one I ordered had a 40% discount, and it did not disappear for the whole month and a half, I asked for a 50% discount, taking into account all the inconveniences and the fact that due to the fault of the stores they send me a shortage, two similar models would have cost approximately the same price then, slightly more expensive) or cancel the order. (continued below, did not fit) Comment: It turned out that I had to cancel the order myself and through Boxberry, since they sent it to me, they do not interrupt the work of the warehouse and calmly send this shortage without even notifying the client. “We gave you a refund”, “we have these rules” and many other answers as if from a bot. That was the whole dialogue. Do you have a shortage? Yes, who cares, we have already sent, and you will receive a refund and a letter about it in a day or more. These are two different situations, as they tried to explain to me. And they offered a 10% discount coupon. All. All the words of specialist Christina consisted of this in the 3rd, 4th and 5th circle. They didn't try to help me, they didn't try to understand me (you don't need the rest of the order without this item? Who cares!), there was no attempt to retain me as a customer. No and no: “I have nothing more to help you with.” There is no product, cancel it yourself, so be it, we will give a 10% discount. Terrible experience. I'm not going to buy (try) anything else there. I’ll add: Boxberry can’t cancel the order (although on the second request they at least accepted my request for the future and my intervention is no longer required), since ASOS did not provide them with information (the weight of the parcels is different, for example, in terms of tracking with them and with the UK service delivery), the second “specialist” sent me carbon-copied answers, some identical to the first, adding that they, in fact, have access and information the same as clients, according to her. And they can’t do anything, read the rules. We can’t cancel, Boxberry can’t, so wait at customs, they can’t cancel the order from the UK support service and they can’t provide me with information or contacts for cancellation (on the P2P website there is no direct live chat for canceling an order), this is a useless service support is all ASOS customers can expect. As a result, the specialist ended the conversation herself, the time was up - this is the first time this has happened to me. Disgusting company.
The Asos online store cares about its customers. If you have a question about a return, please write a request in any convenient form.
Not all women, and especially men, love shopping. Tiring walking shopping centers, a waste of time and money. But thanks to online shopping, you can buy clothes and shoes quickly and easily. In addition, real brands are sold online at low prices, and this is the dream of any fashionista or fashionista.
- ASOS is a British online store where you can buy all kinds of clothes, shoes and accessories. Underwear, jackets, dresses, swimsuits, shirts, trousers, jeans, cufflinks - the list of the assortment of this store is endless.
- Prices at Asos depend on seasonality. At the end of the season, you can find very cheap goods, and compared to domestic stores, the prices are much lower.
- Each brand has its own size chart, but there should be no problems with the choice. However, mistakes are inevitable, and you will have to make a couple of returns first.
- Many users, if they need to make a return, have questions: how to contact technical support of this online store? How to call? After all, the site does not have a single phone number for customers to contact. You will find answers to these and other questions in the article.
There is no need to be afraid of returns, as Asos gives the money back quickly. In addition, if you did not receive the parcel and it was returned to the online store, the funds will be transferred without further discussion. If you need to return the parcel, simply send it to the return address, and the company, upon receipt of the goods, will credit the money to your card or e-wallet.
But it often happens that you need to call an online store and find out or clarify something. How to call Asos, how to contact Asos by phone? You won’t find a phone number on the store’s website, but you can write your question in a special form. To do this, follow these steps:
Once registered, visit the Asos home page. Click the Help tab at the top of the page.
A page with various information will open in front of you. Scroll down the slider and click on the “Ask a Question” tab.
After this, the site will redirect to a page where you can ask a question. Please check the box next to the line depending on what your question is.
Complete all the actions that the site asks you to do and you will be provided with an answer.
This form is much more convenient than calling. After all, store specialists speak English language, and not all buyers know it, and they will not be able to formulate the question correctly.
If you don't want to write a message and then wait a long time for a response, then you can call Asos via messenger. How to do it? Everything is very simple:
Go to the main page of the site. Click Help. Scroll down the page and click on “Connect via Messenger”.
You will then be asked to log in via Facebook. Enter your information, click “Next”, and ask your questions.
How to call Asos via messenger? Application form Through such an instant messaging program, you can find out everything that interests you - quickly and easily.
Many Asos customers struggle to find an email address so they can write their question and get an answer. But this online store does not have an address Email to write a letter. You can contact Asos specialists in another way, for example, via chat.
Go to the main page of the site. Scroll down the slider and click on “Talk to us” or “Ask a question.”
You will be asked to log in Personal Area to track your orders. Follow further instructions, write a question and the answer will follow immediately.
Thanks to this form of communication, store specialists know which order number you are interested in information on. All data is displayed on their computer, and they transmit it to you in a chat response or other form of communication.
Asking a question via social networks is even easier. Also on home page website, in the “Help” section, there are tabs through which you can send a question to VKontakte, ask on Facebook, send a Tweet. Click the appropriate tab and ask what you need.
At Asos, everything is done for the convenience of customers, and only at first glance it seems inconvenient, since there is no phone number or email address. Choose any method of contact and you will receive a quick answer to your question.
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At this stage, I made an unfortunate mistake by inattentively reading the terms of refund for defective goods. And it cost me about 1,000 rubles. It's a shame.
Now find your return form. Asos includes it in every order. If you have already thrown it out, print it out and fill out a new one (download).
Step 2. Mail
The first difficulty is sending the item back. I had to use the services of the Russian Post, and in the department where I came, the employees didn’t really know anything, they gave me the wrong forms and the wrong quantity, and they also asked me to fill them out in two languages. Wasted 2 hours in vain. Then I resolved the issue at the central city post office. There I came across more competent workers who gave me the required form.
It is best to send by ground parcel. It will have a tracking number.
So, you need to fill out the data on the package (parcel) and 2 CN23 customs declarations.
On the Russian Post website, these forms are slightly different from what they gave me. Either they forgot to replace them with new ones on the website, or the local post office had some old ones lying around.
We fill out 2 CN 23 forms in English.
Customs declaration form CN23 for returns via Russian Post
You need to fill out the “From” and “To” field groups.
Below we describe in detail the investment, quantity and cost.
Then in the lower right corner, where it says “Date and signature of the sender (15),” write the date and sign accordingly.
Copy the return address directly from the form Asos returns. It is listed at the very bottom of the form and looks like this:
Return address
Example of filling out the form:
You also need to fill out both the sender and recipient fields on the package in English. If you have saved the return form from your order. Simply peel off the Asos address sticker and place it where you want the recipient's details to be written. If not, duplicate it manually. Be sure to also indicate the name of the recipient country in Russian “Great Britain”.
Step 3: Send receipts with postage costs to Asos support
(if you are returning due to a defect)
So my costs: 17 rubles - a small package.
The cost of sending a small custom package weighing 273 grams to the UK cost 309 rubles.
All receipts were sent to customer service on the same day. Then came a response from support:
Thank you for sending the postal receipt, compensation for postage of your return will be made within the next 24 hours, to the means of payment with which your order was paid. Transfer to Russian accounts usually takes 10 business days.
Step 4. Waiting for a refund for the item
I received my refund as soon as Asos received my package (I tracked this event using the shipment number that was indicated on the receipt).
I received a letter confirming the return from Asos, the amount of the return, and a message that the returned money should appear on bank account within 5-10 working days.
Everything is fine, but I was surprised by the amount of the refund (about half the cost of the dress taking into account the discount). It turned out that I did not carefully read the rules for returning goods:
Please also note that when returning any product, the entire discount used when placing the order is deducted from its price, if without the returned product the total cost of the order does not meet the conditions of the discount.
And this was just my case. I remembered that I ordered several products and applied a 15% discount to the order, the condition of which was that the order amount was at least 5,000 rubles.
After I made a return request Money for defective goods, the order amount without the returned goods no longer met the terms of the transaction. Thus, the entire discount for the entire order was deducted from the amount of the dress without a discount.
Given this fact, it would be more logical to request a replacement dress rather than a refund. If you are in the same situation, be sure to indicate in your correspondence with the support service and in the return form that you want a replacement of the product. By the way, you can ask for a replacement only if there is a defect. If you are returning an item for other reasons, you will most likely receive a refund.
Hopefully you won't have to make any returns, and if you do, your first experience will be as quick and painless as possible.
If you have any questions, please feel free to ask them in the comments.
ASOS– one of the largest online stores of clothing and accessories for almost all famous brands. It was founded in 2000 and quickly took a leading position among other online stores in Europe.
The range of products is represented by a very large selection and is aimed at all age categories. The store offers customers not only clothes and shoes, but also perfumes, cosmetics, bags, jewelry, watches and other accessories. The range of goods is regularly replenished, and various sales are held very often.
ASOS benefits:
- Free delivery to Russia when placing an order over a certain amount;
- Seasonal discounts that can reach 70%;
- Huge selection of products;
- Low cost of branded goods;
- Convenient and intuitive interface.
The instructions below will help you answer the question of how to place an order at ASOS.
How to register on asos
To be able to make purchases in an online store, it is advisable to initially go through a simple registration process in order to open an individual account on the site, through which you can place an order and subsequently monitor its status. To register on the ASOS website, you must click on the appropriate button in the upper right corner of the page, after which a form will open to fill out.
You can register quickly if you have an account on the appropriate social network, or enter all the data manually. For individual registration, the user must enter the first and last name, indicate E-mail address, come up with a password and enter it again, then specify date of birth and select gender. If you want to receive news, Special offers and various notifications from the ASOS service - check the boxes below the registration form.
Example in the screenshot:
How to order on asos
To begin the shopping process on ASOS, select the section you are interested in. Initially, for the convenience of customers, the site offers the choice of one of two sections: men's or women's, which, in turn, are divided into different categories.
A clothing catalog will open in front of you, where, if necessary, you can set additional search criteria, such as color, price, size and much more. Click on the product you like for a more detailed view.
On a specific product page, except additional information, photographs and recommendations for similar purchases, there is also the possibility of choosing the desired color and size of clothing. Be sure to check the size chart as they may vary slightly by brand. If you are satisfied with all the criteria, set the basic parameters and click on the “” button.
A message from your cart will appear on the screen with information about the added products and their total cost. You can continue your shopping or proceed to checkout.
Placing an order presented in a very convenient form, where you must step by step fill out information about the address and delivery method, and also select a payment option.
All data is entered in Latin letters:
- Select the delivery country (Russia), then fill in the Delivery Address and click the confirmation button " Deliver to this address»;
- Select the delivery method - standard or express (standard delivery is free for orders over 2,000 rubles, express for orders over 8,000 rubles, conditions may vary slightly);
- Choose the most accessible payment method – plastic card (credit, debit).
In case of payment with a plastic card, you must enter its data, which is on the front side of the card, the CVV code is on the back side. After entering the data, click " Use this card».
All delivery and payment information has been entered, click the “” button to finalize your purchase.
Your card will be charged accordingly and your order will be processed by the ASOS team. A confirmation email will also be sent to your inbox.
In the case of standard delivery, the order will need to be picked up at the post office according to a notice that will be delivered to your mailbox. Express delivery is carried out directly to the door of your home by a courier who will contact you in advance to agree on a time.
The last thing I would like to mention about the ASOS store is the possibility of free returns if it does not suit you. A very small number of stores provide such a service.