Photos from all sides and videos from the fashion show were studied and I decided.
On the 26th of February, on Friday evening, I placed an order:dress - 7160.47 rubles
necklace - 864.19 rubles
Total: 8024.66 rubles, including express delivery to Russia. But that day acted discount for orders over 8000 rubles - minus 1000 rubles. Therefore, I paid 7024.66 rubles.
By e-mail with the confirmation of the order, the expected delivery date immediately stood - March 10th (to the Saratov region). Delivered SPSR express.
On the 27th of February, in the morning, information came that the order was already on its way. Day of the same day
Asosasked to fill in on the site: full name, passport data for customs clearance and checking for the possibility of exceeding the customs limit.4th parcel was in the Saratov office
SPSR ExpressOn the 10th I received a parcel in my city. The dress, necklace and uniform for the possible return of things were in a branded package.Asos.
The dress turned out to be a terrible disappointment for me: the color, which on the site looked like light ivory and, as I thought, would “glow” due to the fabric, turned out to be frankly yellow, as if tea leaves had been spilled on it. The print was too "pixelated". The cut was also not the most successful: the side zipper did not fully close (the fact that I missed the size did not bother me, I was ready for this), while the skirt that started under the chest made me look like a “woman on a teapot” .
The necklace was in a branded box.Asos and I got it. On the same day, it was decided to return the dress.
On March 12, on Saturday, I sent the dress back at the Russian Post office.
It was neatly folded and packaged in the package it came in. Form nestedAsos, was filled in: in the reason for the return, I indicated the number 6 "does not suit me."
Than the form sentAsos, differs from the one on the Internet - everything is already filled in the original: order number, articles, name. You only need to enter a return reason code.
Also on the original Form is the return address ( Asos, Barlby Road etc.) is made in the form of a sticker that can be peeled off and attached to the packaging in which you will send things back. Next to the sticker with the address on the form there is a sticker with a barcode and order number, I also stuck it on the Russian Post package in which the dress went to the UK. The form was nested in the same package.
At the Russian Post office, it was necessary to fill out a customs declaration in two copies on English language. It is very simple, there are examples on the Internet.
Sending a "small package" cost me 438 rubles. Since the goods were not defective, this costAsos did not return to me.
The tracking number was on the check, I looked at all the movements on the Russian Post website.
March 24 in the morning, fromAsosI received a letter that they received the goods back and are ready to return the money for it - 6160.47 rubles within 5-10 working days.
Special thanks to Evgeniya.
ASOS: the main nuances of the return of things
What items are returnable at ASOS
The buyer has the right to return any of his purchases back to the store within 45 days from the date of receipt. In order for everything to go quickly and without problems, it is worth monitoring the observance of several conditions:
- The product must not show signs of wear or damage. The only exception is marriage detection
- Availability of packaging. The company goes to meet customers and does not strictly monitor the availability of original packaging. Almost all things can be returned without it. The exception is clothing with a "+" sign in the title. For hygiene reasons, they cannot be returned after being tried on or worn.
- In cases where it is necessary replacement of ASOS products with a similar one but different color or size. Unfortunately, the store does not perform the exchange procedure, but it will accept things that did not suit you and return the money. You will have to buy a new thing again.
How to fill out an ASOS return application and return your purchase for free
1.Filling out the return form on the ASOS website
On the ASOS website, go to the page with the return form. There are a number of fields that need to be filled in:
- Full name
- Order number
- Phone number and email
- Country and address
- Data of the goods being sent: product code, description, quantity, cost, select the reason for the return
When you move on to the next step, you will be prompted to select a collection point for your ASOS package.
2. Selecting the nearest pickup point
To return ASOS package is free, it should be noted the item is FREE at the top of the site. This opportunity is provided by Boxberry parcel acceptance points. Next, mark the nearest address of the Boxberry point, also do not forget to enter your Last Name, First Name, Patronymic.
3. Filling in the data on the Boxberry website
If you are not yet registered there, you will need to enter your passport details, full registration address, and upload scans of your passport to verify your identity and be able to return your order. Once you have completed your return through Boxberry, you will receive a confirmation email. This email will also include your return label and tracking number.
4. Collect the parcel and take it to the Boxberry point
Collect the package, print it out and stick a return label on it. Take it to the Boxberry pickup point of your choice. By the way, if you do not have a printer, then Boxberry employees can print and stick a return label for you. To do this, show them the tracking number of the package. Don't forget to take your passport to prove your identity!
5. Track your package to ASOS
Track the progress of your package on the ASOS returns tracking page. To find out where your return is, please enter your tracking number or order number. ASOS will send you an email notification. address as soon as you receive your parcel.
ASOS Refunds: What to Do if You've Been Refunded the Wrong Amount
Waiting for a refund from ASOS takes a long time, so don't worry. The parcel itself will be on the way for about 3-4 weeks. It takes up to 24 hours to process a returned package. Depending on which bank services the buyer's card, the process of crediting money itself takes up to 10 business days. 3 factors influence the change in the amount of returned funds:
- Deduction of money for the delivery of goods. If you made a free return through a Boxberry point, then this amount is not deducted
- Deduction of discounts valid at the time of purchase
You bought 2 things that cost 10,000 rubles for 4,000 and 6,000 rubles, respectively. Used a promotional code or bought a promotion with a 10% discount. For the purchase, they actually paid 9,000 rubles at 3,600 and 5,400, respectively, and saved 1,000 rubles on the purchase. 1 thing for 5,400 rubles did not suit you, and you decided to return it. If at the time of the return this promotion or promotional code is no longer valid, then you will be refunded 4,400 rubles instead of 5,400. 1,000 rubles is the difference that you saved during the promotion. If this state of affairs does not suit you, then it would probably be advisable to return all things and receive the full amount spent of 9,000 rubles for the entire order. You decide.
- The difference in exchange rates at the time of ordering and at the time of return. In the event that you paid not in rubles
If all these nuances are taken into account, but the final amount still does not match the amount that should have been returned to the account, you need to contact the ASOS staff for clarification.
Images: source asos.com/ru
One of the largest multi-brand online stores worldwide is ASOS. This store sells cosmetics, clothes, shoes and accessories from the UK. But, as it happens with every online store, the purchase may not fit in size, or will not fit at all in appearance.
Many people ask the question: how, in this case, is the product returned from the specified store? Will there be a fee for returning items back to the supplier?
One of the features of shopping through an online store is that the buyer cannot try on, for example, clothes and see if the purchase really suits him.
The legislator provided in this case the rights of the buyer, as a consumer, where, according to the Rules of Trade, any purchase made remotely can be returned within seven days.
It's important to know! This period begins to run from the moment the goods are received from the store. The receipt will be considered a signature on the documents of the parcel or in the papers sent by the courier service .
The ASOS store is no exception in this case, and the obligation to refund the funds on the return of purchases also applies if the buyer turned to the online store.
However, the policy of the Internet company allows you to return the product within 28 days from the date of purchase.
The requirements for returning products are as follows:
- Sent in the form in which it arrived to the buyer.
- Labels on it should not be cut.
And that's great newsPlease be aware that products returned to the UK are carefully inspected upon arrival.
In addition, the store does not return products with a "+" sign. When making purchases, be careful that the product you purchase does not have such a mark. Otherwise, you will not receive a refund from the purchase.
The company is loyal to the packaging of goods. If the packaging is damaged, they close their eyes to this, and the money is returned to the purchaser of the item that they did not like.
Purchase return options
There are currently only two options for international returns to the ASOS online store:
- by mail;
- by making a free transfer through Boxberry.
Delivery of goods by mail
The advantage of this option is that there is a post office in each locality, and those who like to make purchases on the specified site can safely return them by contacting their post office.
For postal items, you need to understand the procedure for purchasing things in an online store.
The procedure is as follows:
- Training.
So, let's imagine that the citizen did not like the product or it is of poor quality. First of all, you need to read the return policy of the specified online store on the ASOS website.
For example, if a product is of poor quality, a fee is deducted from its cost, which can cost a pretty penny for some citizens.
With property sent, the store will usually attach a return form. If it is not preserved, then it can be printed on the store's website. The specified form must be filled out in a certain sequence. There are no difficulties in filling it out - it is absolutely simple.
- Go to the post office.
After filling out the return form, contact the post office, where you need to purchase packaging for sending parcels and take two CN23 customs declarations.
It's important to know! Declarations are filled in English!
It is best to send the parcel by ground parcel post. When sending, a postal identifier will be provided, by which it will be possible to establish whether the parcel has reached the seller or not.
But when sending a parcel, you will need to spend money that the seller will not return to you. Why you will receive additional costs when sending the goods.
The customs declaration of the specified form can also be printed in advance on the website of the Russian Post. The fields "From" and "To" are mandatory.
Advice! It is better to find the declaration on the post office website and print it out in advance, since the post offices do not always have such documents, and you will either have to look for other branches where there is a corresponding declaration, or go home and download the form from the post office website, then print it out. The second option would be more correct, since it is not a fact that the next post office will need a declaration form.
- Waiting for a return Money.
After you have checked by identifier that the shipment has reached the seller, he considers your application and sends a letter to email, which you indicated when registering on the site.
An e-mail will be sent with information that ASOS confirms the return of the goods, and the funds will be credited to the account within 5-10 days, excluding weekends and holidays.
Do not be surprised that the amount indicated in the letter will not be equal to the one for which you purchased the item.
There is a nuance when, when returning a product, the entire discount set for products is calculated from it.
For example, a citizen purchased several goods for which there was a 20% discount, with the condition that the total cost of production was 8,000 rubles. When returning one item, the total cost has become less than the amount indicated above. Thus, the seller, when returning the money, will deduct the discount that he made to the buyer.
Return via Boxberry
This option has recently been introduced by the retailer and boxberry return points have opened in every country.
In order to transfer a purchase through these points, the following is required:
- Registration on the seller's website.
We go to the Asos page and find the item on the website page "Returns". We click on the indicated item and in it we look for the link “to issue a free return”.
After filling out the form of the document for the return of the purchase. It indicates the last name and first name, the address from which it is necessary to transfer the purchase, and all the goods that you decide to return are entered.
Advice! For the most correct and competent filling out of the form, you will need to go to your mail and open a letter from the seller, where the company informed you that the goods will arrive at your address in the near future. The letter contains all the items with the brand and model of the product - they can be copied into the return form. Such actions are convenient, and will reduce the time for registration of the necessary act.
After that, the site proceeds to the return points boxberry product, then select the convenient item of the company with a tick. But Boxberry is only found in the main cities of the region. If the distance to the nearest reception point is far away, you still have to spend a little money on the road to it.
Then, after the completion of the return, the site will indicate the registration number. This number will need to be rewritten or photographed.
- Hike in Boxberry.
Before going to the point, you will need to purchase a postal plastic bag and pack the goods in it. The return point does not accept boxes and any other packages, so be sure to follow this rule.
A postal package can also be purchased at Boxberry, but department employees will also require money for the package and packaging of products properly. Therefore, the definition of "free" return of goods, of course, is not very suitable for this option. We can say that this option is less expensive for sending things than postal. But sometimes citizens have no other way than to send things by mail, since part of our population lives in the outback, where there are simply no Boxberry points.
By the way, packages at the post office are cheaper than at the reception point.
When transferring the purchase, employees will require a scan of the passport from the buyer, a photocopy is not accepted. The scan can be done by them.
Important! When returning property through Boxberry, be sure to bring your passport with you.
In addition, you will be asked for the registration number that you copied or photographed. It must be handed over to the employees, and they will issue a return and send the property on their own to the address of the seller.
The process of filling out all documents is approximately 20 minutes. Therefore, as such, there will be no difficulties with registration.
This option is great for those who do not want to spend money on shipping and do not want to bother filling out all the necessary documents. You just need to fill out a form on the Asos website.
After the employees have completed all the documents, you should receive a response by e-mail stating that the application has been accepted and the return has been received.
When making purchases by bank transfer or using electronic money, all funds will be credited to the account from which the purchase was paid.
For example, a citizen made a purchase using a Paypal account, then decided to give the property to an online store - in this case, the money will be returned to him to this account, and not to any other.
You can return the goods to the point only within fourteen days from the date of receipt. If more time has passed since then, then at the point the goods will not be accepted by the employees, and you will have to leave it to gather dust on the shelf. Be careful: if you find any shortcomings on things, then do not hesitate to return them - take a little time and you are guaranteed to get your money back.
Advice! When you receive your purchased item from an Asos store, inspect it in its entirety for deficiencies in order to avoid wasting time on international returns. And then try it on - if it does not suit you in size and color, do not forget that, in this case, the return of property to Asos will also be possible.
Conclusion
If you enjoy buying from Asos, if the situation arises when you need to return an item, don't hesitate to do so, and for the least cost of sending it back to the seller, use the Boxberry point, since this option is the fastest, and you can be sure that The parcel will reach the Asos store.
When sending by mail, the parcel may be lost, which will be searched for years, and the process of receiving funds from the store may be delayed or become impossible.
Have a good shopping!
…Do you want to return something? No problem, for the goods you send back, you will be issued a refund. If you would like this item in a different color or size, you will need to place a new order. We need to know which order your returned items belong to, so be sure to fill out and include a return form with your package.
To return anything for free via Boxberry, follow these steps:
. When you go to the site, follow the instructions on the screen.
. You will need your return form to fill in the required information about returns.
. Also enter the cost of the returned goods.
. Once you have processed your return via Boxberry, you will be sent a confirmation email that will also include your return label and tracking number.
. You can either print the return label yourself and stick it on the parcel, or take it to the branch Boxberryalong with a tracking number where the label will be printed for you.
. Remember to bring your passport to verify your identity.
. After you take the parcel to the branch of your choice BoxberryYou can follow her progress on the site. https:// asos. intelligent returns. net/ main/ landingwith your tracking number.
. The return label is valid for one package only. Boxberrywill not be able to accept additional packages without additional labels.
If you still wish to return your package by another method, please use the return address below. In this case, you will have to pay the return shipping cost yourself. Return address:
ASOS
BARLBY ROAD
SELBY
YO8 5BL
UK
Return shipping to our warehouse may take up to 21 business days. As soon as we receive your package, we will refund the funds to the original payment method and notify you by e-mail.
It may take up to 10 business days for funds to appear in your account, depending on your bank or card issuer. If you have returned multiple orders, it may take up to 24 additional hours for the return to be processed.
You try very hard to accept all returns and they do not have to be in the original packaging. In the unlikely event that an item is returned in a defective condition, we may need to return it to you.
You placed an order through ASOS Marketplace? In this case, please contact the seller directly for a return address and return instructions.
Disclaimer: Our website contains links to websites owned by third parties; they are presented solely for your convenience. ASOSdoes not control these sites and is not responsible for their content or access to them.
ASOS or ASOS is a large online clothing and cosmetics store. Based in the UK. The resource has gained great popularity in Russia. It is explained by convenient delivery conditions, excellent service and an impressive range of European quality products at affordable prices.
Unlike Russian competitors (such as LaModa and Wildberries), ASOS does not have the ability to deliver many items in one order so that the buyer can try on each of them and return to the store what he did not like or did not fit. This is explained by the fact that Asos warehouses are located in the UK, and the cost of shipping things back will be expensive for the resource.
However, the online store is meeting the needs of customers who want to return the goods and get their money back. To issue a return, the buyer needs to know the nuances of this procedure.
What can be returned
Important! It should be borne in mind that:
- Each case is unique and individual.
- Careful study of the issue does not always guarantee a positive outcome of the case. It depends on many factors.
To get the most detailed advice on your issue, you just need to choose any of the proposed options:
The client has 4 weeks from the date of purchase to make a decision. When sending the order back, you must indicate the reason - the amount of compensation paid depends on this. If the goods are returned at the request of the buyer, the store will reimburse only the cost of the item. In the event that the item has a defect - production or appeared during transportation - the user receives back the money for the order and for delivery.
ASOS has the following requirements for the condition of an item to be returned:
- The item (if it is not defective) must not have signs of use and damage caused by the buyer.
- The packaging must be kept. The store does not require that it be intact - of course, the customer will need to unwrap the delivered order. However, it is advisable not to get rid of the original box and wrapper, even if they were damaged during unpacking.
- Items marked with a “+” cannot be returned. This type of goods cannot be returned after being tried on for hygiene reasons (underwear, swimwear, swimming trunks, etc.). There are few such items in the ASOS range, so the risk of receiving a non-returnable item is quite low.
- Exchange of goods for a similar one is not made. If the client needed an item of a different size or color, they will have to wait for the refund and place a new order.
Of course, the thing sent back to the store must have all the labels and accessories.
If the item is part of a set, you will have to return all the items included in it. Resource rules do not allow partial refunds.
How to return an order
The Asos online store accepts orders back in two ways: through Boxberry and by mail. Each of them has its own characteristics.
Through the boxberry
To send an order back to the store using the Boxberry cell network, you need to do the following:
- You can go to the ASOS online store website and process a return in the appropriate section, you can follow the link.
- Fill in the sender's data in English letters.
- Enter information about the order into the application: article numbers of goods, the address to which it was sent, etc. The most convenient way to get this information is from the e-mail that the store sends before delivery.
Fill in information about yourself and the order - Select the appropriate Boxberry cell. On the same page, you will need to describe the reason for the return. An important point: this form is filled in Russian letters. Even the brands of goods and the name of the store will have to be typed in Cyrillic.
- After the return is processed, the system will generate a shipment number, which you will need to enter at the Boxberry point. You can find the nearest Boxberry pickup point to you by following the link.
- The Boxberry employee will need to present the original passport. He may not accept a copy. You can track where your return is on the ASOS website at .
At the point of issue, you can get a branded package or a box for a fee. In order to save money, it is better to pack the sent item yourself. For these purposes, the original ASOS packaging is suitable if it has been cut along the perforation markings. The procedure of registration and sending takes no more than half an hour.
Terms of receiving money - no more than 3 weeks. After the parcel reaches the store, the customer receives email about the refund.
Via mail
Return of goods can be done through postal item. V this case you need to do the following:
- Contact the resource and inform about the intention to return the received goods. If we are talking about marriage - you will need photos of the faulty item. You can contact via:
- shape