Very often users Android systems encountered errors 941 or Google Play Market does not work, does not start, crashes all the time, and so on. Let's look at how to solve this problem in detailed instructions.
Why doesn't Play Market work?
The most common failures and problems in the Google Play Store are: technical problems on the service itself, constant errors in operation, the application crashes all the time and does not work. This article provides several solutions to fix these errors.
We also recommend an article on this topic:
- What do they mean Google errors Play Store?
Google Play doesn't work - How to fix it?
- Reboot Android
The very first thing to do is reboot the device. Often this can solve a problem related to Google Play, but also if the system slows down or freezes. If this does not help solve the problem, see the next point.
- Reset Google settings Play Market
- Let's go to settings.
- Open Applications or Application Manager.
- Find Google Play Store in the list and click on it.
- In the application settings window, select “Erase data” and “ Clear cache».
- Uninstall Google Play Market updates
We repeat 3 steps from point 2, only now click on “ Uninstall updates“. This will return the Play Market to its original state at the time of installation.
- Reset Google Play Services app settings
Go to settings, open "Applications" and in the list find " Google Play Services" Open it and clean it too cache and data.
- Clear "Google Services Framework" cache and data
Google Services Framework" Click " Erase data" And " Clear cache».
- Google Accounts app is disabled
Go to Settings → Applications → All tab. Select " Google Accounts" If this application will be disabled, enable it.
- Enable "Download Manager"
In the Applications section, go to the " All" and open " Download Manager" If you have it disabled, click " Turn on».
- Delete your Google account and restore it
Do backup copy your data and in point 6 select “ Delete account“.
- Applications blocking the Google Play Market
Some applications may block your work Play Store. For example, the famous application Freedom, which allows you to make purchases inside games and programs for free, may interfere with normal operation Google app store.
- Set up the "hosts" file
If you have the application installed Freedom, then this item is just for you. This method Requires root rights. First, turn off Freedom app(the “Stop” item in the program menu), and only then delete it. After that, install the application Root Explorer or provide root access to ES Explorer. Then find the “hosts” file along the path /system/etс/, open it using a text editor and leave only this line (if not, write it):
- Reset settings ( Hard Reset) Android
This is the most radical method that will delete all data from the internal drive. The data on the memory card will remain intact.
This method will definitely help you, the most important thing is to create a backup copy of the system before using it. At the first launch, you will be able to restore all data from a backup copy.
- Check your Internet connection
Check your network connection. If you cannot open any website in your browser, reboot your router and set up an Internet connection.
- Set the correct time (error “No connection”)
Set the correct time and enter the correct time zone. It's best to keep these settings in sync with your network. To do this, go to “Settings” → “Date and time” and check the box next to the items “ Network date and time" And " Network time zone».
Users of Android smartphones and tablets cannot do without Google Play Market. Where else if not from it to download applications, music, games? Yes, some people use third-party resources, but they are not nearly as safe in terms of virus threats.
Problems with launching Google Play make it impossible not only to install new programs, but also to update old ones. This means that without it, the device remains defenseless (updates close vulnerabilities in applications that can be exploited by viruses and hackers). In a word, if the Play Market does not work for you, urgently take measures to eliminate this failure.
To make your task easier, we have divided the problems into several groups according to their causes and solutions.
Cache memory errors or failure in system application settings
Google Play, like many other applications, uses a cache (a special storage location for frequently used data for quick loading into memory). It contains information about recent actions in a programme. If an error creeps in, the Play Market will reproduce it until the data in the cache is updated.
To speed up this process, clear the Google Play cache manually:
- Open Android Settings.
- Go to the "Applications" section.
- Find Google Play Market in the list of programs.
- Tap the Erase Data and Clear Cache buttons.
If the Play Store still does not open, restart your device.
If update errors occur installed applications do the same with " Google Play Services«.
In addition, to download new programs and install updates to old ones, correct operation is required " Download Manager" And " Application manager. Normally, both should be on the list running programs.
Update errors
If the problem with opening occurred immediately or a short time after installing a more recent version of Coogle Play, roll back the program to the previous installation. Along with the Market update, remove the Google Play Services update.
The uninstall updates button is located in the same menu as the clear cache options.
If there is no such button, it means that the program has never been updated ( previous versions are missing).
Problems with the user's Google account
The inability to access the Play Market often occurs due to problems with the user account. You may have recently changed your password mailbox gmail.com, to which your profile is linked, or there was a failure on the Google server and Android stopped recognizing you.
To restore access to your account, connect your tablet or phone to the Internet (via a SIM card or Wi-Fi), go to “Settings” and open the accounts section. The screenshot below shows what the Gmail sync issue looks like.
If you see the same picture, open the menu of this section and tap “Sync now”.
If the error persists, delete your account Google entry on your phone (the button is located here) and create it again. Or get yourself another gmail.com account and log in under it.
Installation errors or corruption of the program executable file
Often the failure is manifested by constant messages “An error has occurred in the Google Play Market application.” It pops up when the user tries to launch the application or perform any action in it (search, download). And in some cases - by itself, when some of installed programs decides to check the update in background.
You can try to deal with this error using the methods described above. If all else fails, the following options remain:
- Restore the system from a backup copy (if you created it in advance, for example, in the Android gadget management program for Windows MyPhoneExplorer).
- Remove Play Market from your device and install it again. For this you will need root rights(received in advance).
- Perform a factory reset on your tablet or phone (Hard Reset/Wipe).
How to reinstall Play Store
- Download or copy executable file Google Play Market in .apk format from a properly working Android phone or tablet.
- Enable permission to install applications from unknown sources on the problematic device. The option is located in the Security or Protection menu of the Settings app.
- Transfer the file to the problematic device and start the installation (touch it with your finger).
- If nothing happens or you see the message again Play error Market, open the \data\app\ directory and place the file there.
By the way, to remove the faulty copy of the Market and reinstall it, you can use the same MyPhoneExplorer. After synchronizing your phone with the program, go to the “Files” - “Applications” section, click the line highlighted in the screenshot and click the “Delete” button.
Next, click on the “Download application” icon on the top panel and specify the path to the .apk file.
Viral infection
There are modifications of malware that block the launch of the Android Market so that the user cannot download the antivirus, or even remove original file and replace it with an infected copy. We talked about what to do in such cases in the article about ways to remove viruses on Android.
After scanning with an antivirus, when malware will be neutralized, you may have to replace the infected Play Market with a clean one.
Play Market is not installed
Today, Android smartphones without pre-installed Google services have appeared on the Russian market. In particular, products from the Chinese manufacturer Meizu, for example, Meizu M3 Note, Meizu M3 Mini and other models. Devices purchased in our country make it possible to easily correct this shortcoming by installing the necessary equipment using another application.
So, to install the Play Store on your Meizu device, tap the “Best” application icon. It contains a selection of programs available for quick download, including Google tools. Tap the Install button under the Google Services icon. After installation, reboot the device.
Application conflict
Some users learned that some Android programs may not work well with Google Play after installing Freedom. “Freedom” is an application for bypassing the official authorization service for users making purchases in game stores. Thanks to this, dishonest players have the opportunity to purchase virtual goods without paying.
If it is not possible for Freedom and Play Market to work together on your device, you will have to give up something.
Blocking Google Play Market access to network resources
Sometimes Freedom does not block the launch of the Market, but prevents it from connecting to the Internet. When trying to download something, the user sees messages: “The program was unable to contact Google servers” or “ Network connection missing, please try again later."
If you have root rights, solving the problem is not difficult - just make adjustments to system file Hosts (on Android it performs the same function as on Windows - it maps domains to IP addresses). The file is located in the \system\etc\ folder. You can get into it either through the Android root explorer (for example, “Root Explorer”), or through the already familiar MyPhoneExplorer running on a Windows machine.
Open hosts file with help text editor, for example, notepad, and delete all entries from it except “127.0.0.1 localhost”. Save without extension by selecting the file type - “All files”.
If network connection errors are not related to Freedom, check your security software settings. It's possible that Market's access to the network is blocked by a firewall.
Firmware corruption and hardware failure
The most difficult case. A fatal firmware failure or hardware malfunction of the device can be assumed in the following situations:
- The problem arose after an adverse impact on the device: unsuccessful firmware update, falling, connection to a faulty charger, etc.
- Along with the Play Market, other applications have stopped working or the failure occurs haphazardly: the program sometimes works, sometimes it doesn’t.
- There are other symptoms of a malfunction - freezing, spontaneous reboots, shutdowns, overheating, inadequate load on resources.
- The above tips did not help solve the problem. It remained even after resetting the settings to factory settings (wipe).
There are only two ways out of this situation - reinstall the firmware yourself or entrust diagnostics and repairs to service specialists.
Google Play Market not working is one of the most common problems on Android devices, which occurs on both cheap smartphones and flagships. What causes the problem and how to fix it, we’ll talk below.
The malfunction can manifest itself in different ways:
- Play Market won't launch
- all sorts of errors when installing applications
- problems connecting to google play service
Google Play Market does not work
#1 Reboot your smartphone
Believe it or not, rebooting, as before, helps solve most problems. Turn off and turn on your device again and try to access the Play Market. If it doesn't help, read on.
#2 Check your internet connection
If you use a cellular network to access the Internet, try connecting WiFi connection. In some cases, this step may be useful.
#3 Set date and time
Despite the fact that the date parameters and the operation of the Play Market, at first glance, are in no way connected, many users note the dependence of correct operation on the exact time set.
#4 Problem with Google servers
It's rare, but it happens Google servers may not be available. To exclude this item, you should check how the Play Market works on other Android devices. If there are no problems on other phones, read below
#5 Clear cache and Play Market data
- Go to your smartphone settings in the “Applications” section
- In the list of applications, find Play Market and select it
- To clear the cache and data, click the corresponding buttons
#6 Reinstall Play Market
Since Play Market is system application, we can't just delete it. But it is possible to remove its updates.
Find the Play Market in the application manager as in the previous method and click the “Uninstall updates” button. If there is no such button, select "Disable" (after the updates are removed, do not forget to enable it back)
#7 Delete the cache and data from the Google Services Framework and Google Play Services applications
Find the application data in the application manager and perform the same operations as in the previous method. After that, restart your device and try opening the Play Market again.
#8 Enable Google Accounts and Download Manager apps
Open Settings => Applications and select "Show system apps"
Find the Google Accounts and Download Manager apps and check if they are enabled.
#9 Sign out of your Google account and sign in again
- Open Settings
- Select "Accounts"
- Find yours account
- Click "Delete"
After that, log in Google account again using your account information.
#10 Use a VPN connection
After the situation with the ban on Telegram in Russia, problems with connecting to the Play Market arose large number users. The thing is that, along with Telegram, Roskomnadzor blocked a large number of Google IP addresses.
To solve the problem, you can use one of the applications that allows you to create a VPN connection.
One of the most popular is the Turbo VPN application.
Download Turbo VPN (7.69 Mb)
Launch the application and click on the carrot button.
Try launching Play Market.
#11 Factory reset
If none of the above methods help, all that remains is to take drastic measures - reset your smartphone to factory settings.
- Go to your phone settings
- Select "Backup and Reset"
- Confirm your decision
The problem of the Play Market not working (today it is Google Play) is quite unpleasant and is faced by thousands of Android device owners every day. If this problem has not bypassed you, then in this material you can gain a little knowledge and quickly put your smartphone or tablet in order.
Various errors and failures that may cause the Google Play store to not work are caused by several reasons. By carefully studying them, you can quickly solve your problem and do everything to avoid encountering it again in the future.
Why isn't Play Market working for you? Main reasons
Let's look at the reasons in more detail:
- The service really doesn't work. This case is a very rare occurrence. But if it does happen, you just need to wait until its work is resumed.
- The date and time on the device is wrong. Generally, this reason will cause a “no connection” notification error in most cases.
- There are problems with the network. Make sure the Internet is working and the connection is established correctly. If you use Mobile Internet, we advise you to look at us.
- Freedom program. It always blocks access to Google services.
- The hosts file has changed. As a result of installing and using certain applications, such as the above-mentioned Freedom, system partition Android some changes are happening, in particular in the hosts file. In this case, the user needs to make a small editing of the file, returning it to its original state. How to do this, look below in this article, where ways to fix this problem are discussed.
Ways to resume the functioning of the Play Market
Let's consider ways to solve the problem depending on the reasons. If you know the cause of the problem, you can immediately select a solution from the list below. If not, then you will have to try all the methods.
- Reboot your device. This simple action helps in approximately 50% of cases. By the way, we recommend rebooting the system if errors occur during operation of any other programs.
- Make sure that software"Google Accounts" is enabled. This can be done by going to the Settings menu, then to the Applications section, and then selecting the All tab. Scroll down to the bottom where disabled programs are located. If you find “Google Accounts” here, just select and enable it and everything should work. Otherwise, read on for other methods.
- Reset Google Play Market and Google Play Services settings. To do this simple operation, you need to go to the settings menu and select the section responsible for managing applications. Next, find these applications in the list and apply “Erase data” and “Clear cache” to each of them. You also need to apply “Uninstall updates” separately to the Google Play Market.
- Reinstall Google Play. First remove installed version Google Play (in older versions of Android this is Play Market), and then download the latest current one on this moment version. Install the program and reboot the device.
- Make sure your system is set to the correct time. There are cases in which the date and time get lost. As a result, after trying to open the store, users often see a “connection failed” error. To solve the problem, you need to go to the “Settings” menu, then “Date and time”, and set real time, date and your time zone.
- Check the availability of your Internet connection. Make sure the Internet is turned on and working on your device. Open your browser and try to go to any website.
- Configure hosts correctly. Many of us use programs that silently make some changes to the system hosts file. One of the most common such programs is Freedom, with which you can make free in-game purchases using so-called “fake data”. If you use this utility or a similar one, you must first stop it by going to “Settings” -> “Applications”, then find the desired program and click on it. Now select "Stop". Then remove completely.
To edit the hosts file, you must have root rights. To search and edit, we recommend using file manager Root Explorer or ES Explorer.
It has content something like this:
And it should be like this:
All garbage automatically created in this file must be removed. To do this, follow the instructions (using the ES Explorer application as an example):— Launch the file manager and go to the system root (top level) by clicking the “/” button at the very top of the application window.
- Find and open the folder called “etc”.
— This folder contains the hosts file we need. Open it as text and remove everything unnecessary from it. Then save and make sure that there is now only one line left with the text 127.0.0.1 localhost.
After this procedure, try to see if the Play Market is working.
- Reset settings to factory defaults. We recommend using this method only as a last resort, when no other actions have led to the desired result. The fact is that as a result of such a procedure with internal memory device, all information is deleted and it would be good to have a backup copy in order to restore your data later.
To perform a reset, go to “Settings” and select “Backup and reset”, and in it the item “Reset data” (in earlier versions of Android: “Privacy” -> “Reset data”).
The Play Market is a very powerful service of applications and other content for the Android mobile platform, which is maintained by Google. If it does not work on your smartphone or tablet, then most likely you have experienced one of the problems described above, since hundreds of specialists are responsible for the technical condition of this service and are constantly monitoring it.
If nothing works or maybe you know other ways to solve this problem, please communicate below in the comments, helping other users.
Google Play, aka Play Market or Play Store- all this is the same program, which is one of the main ones in the Android operating system, because it is it that opens the doors to the world of applications and games for our smartphone and tablet. But sometimes it happens that when starting Google market Play, instead of the usual applications, we see a page with the inscription "Check your connection and try again" and the Retry button or the market gives some errors. Unfortunately, the Google Play application, like absolutely any other program, is not immune to all sorts of errors and failures in its operation. This happens quite often, and if suddenly you have a similar message or the application does not load at all, then this article is for you.
In this article we will try to answer the question: “What to do if the Google Play market does not work or does not start on your smartphone or tablet?”, as well as describe all sorts of problems when working with the Play Store and ways to solve them.
Method No. 1
Check the Internet on your device
It would seem that the answer is tritely simple, but for Google work Play a working Internet connection is required. Therefore, first of all, check on your smartphone or tablet whether it works Wi-Fi network or mobile Internet (packet data transfer), maybe you just forgot to turn them on. If everything works, go to any of the browsers that you have installed - Chrome, Firefox, Opera and open some page to make sure that the Internet is working. If the Internet is not working, then reboot your router or router.
Method No. 2
Reboot your Android device
Usually, as when working with a computer, rebooting will help solve many problems that may arise while working operating system Android, including Google Play.
Method No. 3
Check the firewall or antivirus software installed on the device
Typically, antivirus applications do not restrict the operation of the Play Market, unless you yourself accidentally blocked the application’s access to the Internet in the firewall settings. Check the settings of your installed antivirus applications software and firefall.
Method No. 4
Clear cache and delete data in Google Play app
This method solves the problem in most cases.
Step 1 Go to Settings app on your smartphone or tablet
Step 2 Find and open the menu item Application Manager or Applications and go to the All tab
Step 3 Find and open Google program Play Store by clicking on its name
Step 4 In the window that opens, click on the Erase data and Clear cache buttons
Method No. 5
Uninstall all Google Play app updates
If the operations performed in method No. 4 did not help, you can also remove updates for Google apps Play Store. To do this, in the "About the application" window, click the Uninstall updates button. All application updates will be removed and it will return to its original state. original state, as at the first launch. Restart Android and try to access the Play Store again.
Method number 6
Clear the cache in the Google Play Services app
If you still have Google Play not working, then try clearing the cache in the Google Play Services application. You can also find it among all installed programs. In the About window, click the Clear cache button
Method No. 7
Clear data in Google Services Framework app
The Google Services Framework application is responsible for the correct operation of all Google services. If neither clearing the cache nor deleting data and all Google updates Play, also try clearing data in Google Services Framework. To do this, find the application in the menu Application Manager or Applications and open it. In the "About the application" window, click on the Erase data button and restart your smartphone or tablet.
Method No. 8
Enable disabled Google apps and Download Manager (Downloads)
Often Google Play stops working if you accidentally turned off key Google applications and Download Manager, which play a direct role in the performance of the service. To check this, go to Settings → Applications → Disabled, if there is no such tab, then All (disabled applications will be at the very bottom) and see if the Download Manager and Google services, such as – Google Accounts, social network Google+, Google Services Framework and others, if there are any, be sure to enable them.
Method number 9
Delete your Google account and restore it again
Sometimes the store doesn't work Play applications Market can be restored simply by deleting your Google account and then adding it again.
Step 1 Go to the Settings app and find the option there Accounts (Accounts)
Step 2 Open your Google account and select Remove account
Step 3 Then restart your Android device and add your Google account again.
Method No. 10
If you receive a "No Connection" error, check the time and date
If you have the wrong time set on your smartphone or tablet, you are likely to get an error "No connection". Therefore, please check that the time is correct and enter your time zone. It's best to sync these settings via mobile network operator or Wi-Fi. To do this, in the Settings application, select Date and time and check the “Network date and time” and “Network time zone” checkboxes.
Method No. 11
Reset Android settings (Hard Reset)
This method is the most radical if none of the methods listed have helped you. You can read how to Hard Reset a smartphone or tablet in the article How to reset Android to factory settings. But before you do this and delete all data, applications and contacts from Android devices, we recommend making a backup copy of the information you need, which can be restored later.
We hope that at least one of the methods will help you solve the problem with the Google Play market. But it may also happen that none of the listed methods will help you, then seek help from specialists.
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