Google Play , aka Play Market or Play Store - all this is the same program, which is one of the main ones in the Android operating system, because it is it that opens the doors to the world of applications and games for our smartphone and tablet. But sometimes it happens that when starting Google market Play, instead of the usual applications, we see a page with the inscription "Check your connection and try again" and the Retry button or the market gives some errors. Unfortunately, the Google Play application, like absolutely any other program, is not immune to all sorts of errors and failures in its operation. This happens quite often, and if suddenly you have a similar message or the application does not load at all, then this article is for you.
In this article we will try to answer the question: “What to do if the Google Play market does not work or does not start on your smartphone or tablet?”, as well as describe all sorts of problems when working with the Play Store and ways to solve them.
Method No. 1
Check the Internet on your device
It would seem that the answer is tritely simple, but for Google Play to work, a working Internet connection is required. Therefore, first of all, check on your smartphone or tablet whether it works Wi-Fi network or Mobile Internet(packet data transfer), maybe you just forgot to turn them on. If everything works, go to any of the browsers that you have installed - Chrome, Firefox, Opera and open some page to make sure that the Internet is working. If the Internet is not working, then reboot your router or router.
Method No. 2
Reboot your Android device
Usually, as when working with a computer, rebooting will help solve many problems that may arise when operating the operating system. Android systems, including from Google Play.
Method No. 3
Check the firewall or antivirus software installed on the device
Typically, antivirus applications do not restrict the operation of the Play Market, unless you yourself accidentally blocked the application’s access to the Internet in the firewall settings. Check the settings of your installed antivirus applications software and firefall.
Method No. 4
Clear cache and delete data in Google Play app
This method solves the problem in most cases.
Step 1 Go to Settings app on your smartphone or tablet
Step 2 Find and open the menu item Application Manager or Applications and go to the All tab
Step 3 Find and open Google program Play Store by clicking on its name
Step 4 In the window that opens, click on the Erase data and Clear cache buttons
Method No. 5
Uninstall all Google Play app updates
If the operations performed in method No. 4 did not help, you can also remove updates for the Google Play Store application. To do this, in the "About the application" window, click the Uninstall updates button. All updates to the application will be removed and it will return to its original state as when it was first launched. Restart Android and try to access the Play Store again.
Method number 6
Clear the cache in the Google Play Services app
If you still have Google Play not working, then try clearing the cache in the application" Google Services Play". You can also find it among all installed programs. In the About window, click the Clear cache button
Method No. 7
Clear data in Google Services Framework app
The Google Services Framework application is responsible for the correct operation of all Google services. If neither clearing the cache nor deleting data and all Google Play updates helped you, try also clearing data in the Google Services Framework. To do this, find the application in the menu Application Manager or Applications and open it. In the "About the application" window, click on the Erase data button and restart your smartphone or tablet.
Method No. 8
Enable disabled Google apps and Download Manager (Downloads)
Often Google Play stops working if you accidentally turned off key Google applications and Download Manager, which play a direct role in the performance of the service. To check this, go to Settings → Applications → Disabled, if there is no such tab, then All (disabled applications will be at the very bottom) and see if the Download Manager and Google services are disabled, such as - Google Accounts, Google+ social network, Google Services Framework and others, if any, be sure to enable them.
Method number 9
Delete your Google account and restore it again
Sometimes the store doesn't work Play applications Market can be restored simply by deleting your Google account and then adding it again.
Step 1 Go to the Settings app and find the option there Accounts (Accounts)
Step 2 Open your Google account and select Remove account
Step 3 Then restart your Android device and add your Google account again.
Method No. 10
If you receive a "No Connection" error, check the time and date
If you have the wrong time set on your smartphone or tablet, you are likely to get an error "No connection". Therefore, please check that the time is correct and enter your time zone. It's best to sync these settings via mobile network operator or Wi-Fi. To do this, in the Settings application, select Date and time and check the “Network date and time” and “Network time zone” checkboxes.
Method No. 11
Reset Android settings (Hard Reset)
This method is the most radical if none of the methods listed have helped you. How to make Hard Reset smartphone or tablet, you can read in the article How to reset Android to factory settings. But before you do this and delete all data, applications and contacts from Android devices, we recommend doing backup copy the information you need, which can be restored later.
We hope that at least one of the methods will help you solve the problem with the Google Play market. But it may also happen that none of the listed methods will help you, then seek help from specialists.
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Many users of Android devices are faced with the problem that PlayMarket does not work on Android, both via the mobile Internet and via Wi-Fi. Because of this, they cannot download any normal application, and installing programs from third-party sources is known to threaten the security of the smartphone. Usually, when the Play Market does not work on Android, it says “no connection”, “server error”, “an error has occurred” or “check the connection”. It’s worth noting right away that the Play Market may not work for many reasons. In this article we will look at all these reasons and methods to eliminate them.
Google Play Market does not open - If you notice that Google Play has stopped functioning on your smartphone, first try restarting the device. It's likely that your system is simply frozen. This happens quite often with all Android devices. It is worth saying that rebooting the device can fix bugs not only in the Play Market, but also in other applications that you have noticed are not working correctly. However, it may also be that after a restart the problem will not be solved. In this case, try another method to solve this problem.
— Go to the section “ Applications”
— In the list of installed programs, find Google Play Market
— Then click on “clear cache” (if you are using an outdated version of the smartphone, you need to click on “ Erase data”)
After you clear the application cache, it is strongly recommended to restart your smartphone. This action will allow the operating system to detect the changes you make much more quickly. If everything goes well, the Play Market will work and you will be able to download new programs and games. If he still refuses to work, read on.
This will return the application to its original state.- Go to " Applications»
- Find in the list " Google Play services»
— In the application settings, click “ Clear data" or " Clear cache”
Errors that have arisen in the application settings may result in the fact that the play market on Android does not work and says there is no connection.
then just restart your smartphone and try using the Play Store.
Now click on the item that contains your email address. 
You will then be asked to select the types of personal information you want to sync. Be sure to back up your personal information and phone contacts on your smartphone. If you want to synchronize all installed applications, then click the " on"(or "Options"). Now you need to delete your account and restart your device. 
All applications and all bugs that could interfere will be removed from your smartphone normal operation your device. Try going to Play Market. If it works fine, sync and restore all your data.
phone or tablet, find the section “ Recovery and reset" or " Backup and reset". Then click on the “ Reset”.
Before performing the steps described above, be sure to make sure that you have synchronized all your data that is stored in the device’s memory. There is no need to worry about the information on the flash card, since resetting Android settings won't have the slightest effect on her. After performing the reset, restart the gadget and look at the result.Store programs, games and Google applications Play is something that no owner of a mobile gadget today can do without. Android platform. This is the easiest and fastest way to install any game or program on your phone or tablet - paid or free, simple or resource-intensive, for work or entertainment.
The main causes of errors are incorrect installation or updating of programs
And, probably, each of us has more than once encountered a situation when, when trying to install some application, it was discovered that Google Play does not work on the device. The case is unpleasant, but completely solvable. We have collected the most common problems from Play Market on Android and now we will tell you why this happens and what to do in such cases.
Reasons why the Play Market may not work
No matter how trivial, the first thing to do is reboot the device. This should be done in case of any problem, and the Play Market is no exception. Most often, a reboot will fix Android system crashes.
If this doesn't help, check your internet connection. Connect via an available Wi-Fi network or turn on mobile Internet. This simple action can solve the problem with the Play Market.
Market may also report an error if the system time or date on the device does not match the current values in your time zone. This can happen if the phone/tablet has been left discharged for a long time, or the screen is accidentally unlocked in your pocket or during a call, and accidental touches of the sensor change the time settings. Check the time and set the correct values on your device.
But why does the Play Market refuse to launch when both the time and the Internet connection are fine? IN in this case You can try the following steps one by one:
The above steps can help not only if the Play Market has recently been updated or is used frequently. It is advisable to clear the cache and erase data periodically in order to prevent such failures.
The next step is to verify your Google account. Open "Settings" - "Accounts" and make sure that required account exists in the Android system, is active and is correctly authorized. Removing it also often helps. account and its re-creation. Before deleting, do not forget to start synchronization: if you do not do this, you may lose contacts, emails and other data related to this profile.
In some cases, the user accidentally or intentionally turns off the Download Manager, and accordingly, applications from the Play Market cannot be downloaded to the gadget. You can fix this again in the application settings: on the “All” tab, find “Download Manager”, open it and turn it on with the corresponding button.
And finally, “heavy artillery”. If these methods did not help, all that remains is to reset the device settings to its original state. This is done through the menu “Settings” - “Backup and reset” - “Reset settings”. The Android system will return to its original state, and any glitches that occurred during its use will naturally disappear.
Classification of problems by error number and their solution
Often during failures or problems with Google's work Play reports a problem by marking it with a number. How to understand why this or that error occurs and what to do about it? Here is a list of the main Play Market errors with brief description and a solution.
- Error 413. Utilities or necessary updates are not downloaded to the device. You need to clear the cache of the Play Market and Google Accounts applications.
- Error 919. Applications download but do not launch. Most likely the Android system memory is full, try deleting unnecessary applications, games or other files.
- Error 491. Clearly indicates a problem with the Google account. Delete it in the phone/tablet settings, reboot the device and restore the existing profile or create a new one if your Market still doesn’t work.
- Error 481. The solution is identical to 491, it is recommended to use another account.
- Error 927. The application we want to download or update is already being updated. There is nothing you can do here, you just need to wait for the process to complete.
- Error 921. The program does not download to the phone. Clearing the cache and erasing Play Market data helps; deleting your account and restoring it after restarting Android is also a good idea.
- Error 403. Appears when you try to pay for downloading a utility if the card linked in the settings does not have enough funds for payment. Top up your card or enter the details of another card into the settings.
- Error 498. The download does not complete and ends. Most likely, the device memory is full. Remove unnecessary files, clear the application cache and try again.
Less common, but found errors numbered 101 and 24. The first of them means that this phone or the tablet already has too many applications, so the installation of the one you need is interrupted. Check if you really use all of them and remove the ones you don't need. And number 24 means that you are trying to install a program that was previously installed on this device, but is now not completely removed. Remained in memory system files, pieces of data or folders related to the specified utility. To solve this problem, you need root access to the device, which will allow you to log into file system and remove unnecessary things.
Conclusion
The methods listed in this article will most likely help you solve problems with the Play Market on Android. If you encounter some atypical error that is not included in our instructions, describe the situation in the comments, and we will try to help you figure out what happened, why and what to do about it.
Users of Android smartphones and tablets cannot do without Google Play Market. Where else if not from it to download applications, music, games? Yes, some people use third-party resources, but they are not nearly as safe in terms of virus threats.
Problems with launching Google Play make it impossible not only to install new programs, but also to update old ones. This means that without it, the device remains defenseless (updates close vulnerabilities in applications that can be exploited by viruses and hackers). In a word, if the Play Market does not work for you, urgently take measures to eliminate this failure.
To make your task easier, we have divided the problems into several groups according to their causes and solutions.
Cache memory errors or failure in system application settings
Google Play, like many other applications, uses a cache (a special storage location for frequently used data for quick loading into memory). It contains information about recent actions in a programme. If an error creeps in, the Play Market will reproduce it until the data in the cache is updated.
To speed up this process, clear the Google Play cache manually:
- Open Android Settings.
- Go to the "Applications" section.
- Find Google Play Market in the list of programs.
- Tap the Erase Data and Clear Cache buttons.
If the Play Store still does not open, restart your device.
If update errors occur installed applications do the same with " Google Play Services«.
In addition, to download new programs and install updates to old ones, correct operation is required " Download Manager" And " Application manager. Normally, both should be on the list running programs.
Update errors
If the problem with opening occurred immediately or a short time after installing a more recent version of Coogle Play, roll back the program to the previous installation. Along with the Market update, remove the Google Play Services update.
The uninstall updates button is located in the same menu as the clear cache options.
If there is no such button, it means that the program has never been updated ( previous versions are missing).
Problems with the user's Google account
The inability to access the Play Market often occurs due to problems with the user account. You may have recently changed your password mailbox gmail.com, to which your profile is linked, or there was a failure on the Google server and Android stopped recognizing you.
To restore access to your account, connect your tablet or phone to the Internet (via a SIM card or Wi-Fi), go to “Settings” and open the accounts section. The screenshot below shows what the Gmail sync issue looks like.
If you see the same picture, open the menu of this section and tap “Sync now”.
If the error persists, delete your Google account on your phone (the button is located here) and create it again. Or get yourself another gmail.com account and log in under it.
Installation errors or corruption of the program executable file
Often the failure is manifested by constant messages “An error has occurred in the Google Play Market application.” It pops up when the user tries to launch the application or perform any action in it (search, download). And in some cases - on its own, when one of the installed programs decides to check for an update in the background.
You can try to deal with this error using the methods described above. If all else fails, the following options remain:
- Restore the system from a backup copy (if you created it in advance, for example, in the Android gadget management program for Windows MyPhoneExplorer).
- Remove Play Market from your device and install it again. To do this, you will need root rights (obtained in advance).
- Perform a factory reset on your tablet or phone ( Hard Reset/wipe).
How to reinstall Play Store
- Download or copy executable file Google Play Market in .apk format from a properly working Android phone or tablet.
- Enable permission to install applications from unknown sources on the problematic device. The option is located in the Security or Protection menu of the Settings app.
- Transfer the file to the problematic device and start the installation (touch it with your finger).
- If nothing happens or you see the message again Play error Market, open the \data\app\ directory and place the file there.
By the way, to remove the faulty copy of the Market and reinstall it, you can use the same MyPhoneExplorer. After synchronizing your phone with the program, go to the “Files” - “Applications” section, click the line highlighted in the screenshot and click the “Delete” button.
Next, click on the “Download application” icon on the top panel and specify the path to the .apk file.
Viral infection
There are modifications of malware that block the launch of the Android Market so that the user cannot download the antivirus, or even remove original file and replace it with an infected copy. We talked about what to do in such cases in the article about ways to remove viruses on Android.
After scanning with an antivirus, when malware will be neutralized, you may have to replace the infected Play Market with a clean one.
Play Market is not installed
Today, Android smartphones without pre-installed Google services have appeared on the Russian market. In particular, products from the Chinese manufacturer Meizu, for example, Meizu M3 Note, Meizu M3 Mini and other models. Devices purchased in our country make it possible to easily correct this shortcoming by installing the necessary equipment using another application.
So, to install the Play Store on your Meizu device, tap the “Best” application icon. It contains a selection of programs available for quick download, including Google tools. Tap the Install button under the Google Services icon. After installation, reboot the device.
Application conflict
Some users learned that some Android programs may not work well with Google Play after installing Freedom. “Freedom” is an application for bypassing the official authorization service for users making purchases in game stores. Thanks to this, dishonest players have the opportunity to purchase virtual goods without paying.
If it is not possible for Freedom and Play Market to work together on your device, you will have to give up something.
Blocking Google Play Market access to network resources
Sometimes Freedom does not block the launch of the Market, but prevents it from connecting to the Internet. When trying to download something, the user sees messages: “The program was unable to contact Google servers" or " Network connection missing, please try again later."
If you have root rights, solving the problem is not difficult - just make adjustments to the system Hosts file (on Android it performs the same function as on Windows - it maps domains to IP addresses). The file is located in the \system\etc\ folder. You can get into it either through the Android root explorer (for example, “Root Explorer”), or through the already familiar MyPhoneExplorer running on a Windows machine.
Open the hosts file with text editor, for example, notepad, and delete all entries from it except “127.0.0.1 localhost”. Save without extension by selecting the file type - “All files”.
If network connection errors are not related to Freedom, check your security software settings. It's possible that Market's access to the network is blocked by a firewall.
Firmware corruption and hardware failure
The most difficult case. A fatal firmware failure or hardware malfunction of the device can be assumed in the following situations:
- The problem arose after an adverse impact on the device: unsuccessful firmware update, falling, connection to a faulty charger, etc.
- Along with the Play Market, other applications have stopped working or the failure occurs haphazardly: the program sometimes works, sometimes it doesn’t.
- There are other symptoms of a malfunction - freezing, spontaneous reboots, shutdowns, overheating, inadequate load on resources.
- The above tips did not help solve the problem. It remained even after resetting the settings to factory settings (wipe).
There are only two ways out of this situation - reinstall the firmware yourself or entrust diagnostics and repairs to service specialists.
Owners of Android devices quite often encounter quite unpleasant problem: Play Market does not work, without which the smartphone or tablet will not receive updates for applications, and the user will not be able to download the game he likes. If it hasn’t bypassed you either, then from today’s article you will learn how to deal with it. Believe me, there is nothing complicated, but before moving on to solutions, you need to figure out why the Play Market does not work.
Reasons why Play Market does not work on Android
Photo: Play market does not workThere are actually dozens, if not hundreds, of reasons. The most common and frequently encountered:
- Play Market may not work due to technical work. Of course, this happens extremely rarely, but you shouldn’t cross it out. As a rule, they do not last long, so it’s enough to wait a little and try to enter the Play Market again.
- Due to incorrect time or date. A very common reason is when the user simply does not notice that the time is displayed incorrectly. As a rule, the Play Market does not work, and as an explanation, an error is displayed stating that there is no connection.
- Problems with Internet connection. Very often the Play Market does not work due to lack of network coverage or connection to an access point.
- There have been changes in hosts file. Programs installed on the device can make changes to system Android files. As a result, the Play Market may stop launching. To correct the situation, you need to edit the file, as described below.
- The Play Market on Android may not work due to various applications, such as Freedom, which block access to it.
What to do. Ways to fix errors
So, we figured out the reasons. Naturally, there may be much more of them; we have only selected the most common ones. However, the methods of “revitalizing” the Play Market that we will discuss work in most cases.
Checking your network connection
First of all, make sure that your device is connected to the Internet and it is actually working. It's very easy to check this - launch your browser and try to load any page. If all else fails, go to settings and make sure data transfer is enabled. If you are using Wi-Fi, then check your connection accordingly.
Reboot the device, set the time
The simplest method that can be used when the Play Market does not work, and when the smartphone freezes, and for many other problems. You may be skeptical about this method, but in 50% of cases, rebooting actually helps solve the problem.
If you are sure that everything is fine with your Internet connection, then you should check the time and date settings. It happens that the user simply set the month or date incorrectly, which led to an error like “There is no connection.” Check the entered data carefully.
Reset settings and clear cache
- Go to the device settings (gear image).
- Find Applications or Application Manager, which lists all installed programs.
- Find Google Play Market with the corresponding icon.
- Here we look for the buttons “Clear cache”, “Erase data” and “Delete updates” - click on all.
- To consolidate the operation, we recommend restarting the device so that the system sees the changes faster
In addition, a similar operation can be done with another program - “Google Play Services”. You can find it here.
After this, we check if the Play Market is working, the problem is solved - great, no - move on to the next step.
Turning on what we turned off
Often, users accidentally or intentionally disable services or programs that are important to the system, and as a result, the Play Market does not work. Make sure that the Google Accounts application is active by selecting the appropriate item from the list of programs. If disabled, simply click the Enable button. Also check whether the Download Manager application is enabled, without which, by the way, many services on an Android device may not work. After completing the steps, try to launch the Play Store. Still not working? Don’t be upset, we have only covered some of the methods yet.
Removing Google account
Often problems with access to the Play Market on Android come from incorrect setting Google account. It is represented by an account that contains a login and password entered during registration (the very first login to the Play Market). It is not clear why, but it is problems with the account that often cause various errors, including with the Play Market, especially on older ones Android versions.
Before you start deleting your Google account, you need to save important data (sync), otherwise you may lose the necessary information.
- Let's go to settings.
- We find the accounts section, which lists all the services whose data is stored in the device’s memory.
- Select the item “Google".
- All accounts linked to Google services will appear in front of you.
- Select the one you use by clicking on it.
- A menu will appear listing possible actions; select “Synchronization.”
- We mark the items that need to be synchronized. Typically, users create backup copies of contacts or personal data from the device memory. By the way, in the same menu you can check the box next to “Auto-sync” - the most important information definitely won't be deleted.
- Wait a bit until the process is completed
Now you can safely delete your account without worrying that all your data will be lost. To delete, click on the three dots (menu) located on the right top corner. From the list, select "Delete". After confirming the action, your account will be deleted. Reboot your device, and then try to launch Play Market by entering your account login and password. Usually this method helps with solving the problem.
Removing third-party applications
Have you tried several methods, but the Play Market still doesn’t work? Perhaps the cause of the problem was your actions that disrupted the system. The fact is that Android, unlike iOS, is not so strict towards unknown applications. The operating system, as well as the App Store, carefully check each program, preventing suspicious ones from entering the smartphone. On Android, you can install anything you want. The Play Market is full of incomprehensible programs.
Very often it leads to the Play Market not working Freedom app, which is popular among users. It is used to bypass license verification, which is exactly what the Play Market does. It is also used by users to emulate purchases (make them for free) in games. That is, it specifically intercepts application requests to Google Play. Therefore, the solution to the problem with the Play Market not working, if Freedom is installed, is to either disable or completely remove the program.
Problems may also be related to other programs. Think about what applications you installed before the Play Store stopped running on your tablet or smartphone. Scroll through the list of installed programs, removing those that you think may be interfering with the application. Finally, reboot the device.
Checking and cleaning the system
During operation, various debris may accumulate in the operating system, which will interfere with the launch and operation of the Play Market on Android. Cleaning is very simple: install the Clean Master application (since we can’t launch the Play Market, then download it to your computer and download it to your smartphone or tablet), run the scan and wait for the process to complete. It would be a good idea to check your system for viruses. To do this, download the antivirus from the official website of the antivirus software developer - today they support mobile devices many companies, such as Dr. Web or Kaspersky.
Correcting the hosts file
A working method that is suitable for experienced users. By the way, we recommend it if you don’t want to delete Freedom, giving up free coins in games. The problem is that some applications run their "roots" in system files operating system, changing them a little to make the conditions as comfortable as possible for yourself.
Please note that this method only works with devices that have ROOT (superuser rights). Getting them is actually very simple and quite fast, for example, using the programs: Framaroot, VRoot, King ROOT (do not work on all devices). Although, if changes have occurred in the hosts file, then most likely you already have ROOT rights.
So, first, if the Freedom application is installed, disable it in the Applications menu (Settings).
- Make sure you have superuser rights (you can set Root program checker).
- Launch one of file managers, giving him superuser rights (a window with a suggestion will appear). We recommend using ES Explorer or Root Explorer.
- Open the System folder, then ets, where the hosts file is located.
Be sure to make a copy of the file, saving it in another location, so that if problems arise, you can return everything to the initial state.
- Click on the file, holding your finger until a menu appears, in which click on the “Edit” item.
- Erase everything except "127.0.0.1 localhost".
- Confirm saving changes to the file.
If the above methods did not help and the Play Market still does not work, then we move on to radical measures - returning to factory settings.
During the operation, all data and programs will be deleted from the phone’s memory (photos, music, contacts, etc.), the settings will return to their original state (the theme and ringtone will change). In general, your smartphone will be like new. So take care of your data by making a backup. By the way, the information stored on the memory card does not need to be deleted.
To perform a factory reset, go to your device settings and select “Backup and reset” (in earlier versions of Android, “Privacy”). Select “Reset phone settings”, read the warning and confirm the action. The smartphone will reboot, after which you can try to enter the Play Store. In the vast majority of cases, the method works, but you will have to reinstall the necessary programs.