Hong Kong Post was formed back in 1941, now it is included in the government department and provides a huge number of services - from logistics to trade. It is through Hong Kong Post that goods are sent that, for one reason or another, cannot be processed by China Post, while delivery and tracking of Hong Kong Post parcels occurs at a higher level of quality compared to the main service of the Republic of China.
Hong Kong Post tracking
If when ordering a product in one of Chinese online stores You have chosen hong kong post delivery, tracking your parcel by number will not be difficult. You can do this on the service website, having first completed the registration procedure and subscribed to notifications about changes in order status. For hong kong post, the track number looks like this: two Latin letters, then nine numbers and again letters indicating the postal service - HK. Through hong kong post, you can track your order not only on the official Internet resource, but also using sites that track numbers of different services. This is convenient, since you will know the location of the order even after handing it over to the courier. Product delivery occurs within 40 days.
What is important to know when receiving a Hong Kong Post parcel?
When placing an order, you cannot write your address in Russian. It was because of this that many recipients had problems - the parcel arrived in the wrong city and at the wrong address. The system only accepts orders in English, and may make an error when constructing a route if the address is in Russian or Ukrainian.
Another important point- for high-quality tracking of hong kong post parcels, choose a reliable courier in your country. You can negotiate with the carrier so that, after clearing customs, the order is picked up by, say, Pony Express, and not Russian Post, since many clients do not risk sending expensive goods through the latter. Therefore, a big plus is that Hong Kong Post allows you to independently choose which service will handle your parcel in the destination country, so that you can always track the hong kong post cargo.
Not all products from Chinese online stores successfully pass customs. For example, if you order a device that has magnets and choose regular free shipping, the package may be sent back to China. Not all services undertake to solve problems at customs; it is easier for them to send the order back, but Hong Kong Post in most cases meets the customer’s expectations.
To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
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Hongkong Post or in other words, the national post office of Hong Kong as an organization was founded in 1841 and until 1860 was under the jurisdiction of the Royal Mail. After many years of history postal service underwent another important restructuring and, after the annexation of Hong Kong to the PRC, became the largest independent postal service.
Currently, Hongkong Post is managed by, but is an independent organization with its own sorting facilities and well-established logistics.
If you need to track a Hongkong SpeedPost shipment, please note that it will not be possible to track it through the same form, there is a tracking code, and the track code looks like EE274154983HK.
In fact, tracking Hongkong Post Air Mail is not as informative as, for example, most often, after sending the order, you will only see one status:
- HK, Handed over to carrier / Left for destination
Even without strong knowledge of English, you can understand that this status indicates that the parcel is being exported from Hong Kong. As a rule, your parcel will receive this status within 1-2 weeks from the moment the goods are actually sent, so be sure not to lose sight of this moment, and in case of delays or lack of information about the movement, .
After export, the status of the track code will temporarily stop updating, this happens with all parcels from China without exception; in the case of Hongkong Post Air Mail, there may not be new statuses for 30 days, after which information about import to the destination country will appear.
Unlike many other methods of delivering parcels from China, Hongkong Post Air Mail tracking after export does not end, as happens with the same, but goes right up to the moment of delivery.
The most ordinary parcels, as a rule, are delivered within 30-60 days, the time can be longer, it is not uncommon for people to receive their parcels after 90 days. From our experience of orders for Aliexpress, we can say this: if the package has not arrived within 60 days from the date of actual dispatch, then the chances of receiving it later are almost zero, so keep an eye on it, and 2-3 days before its completion.
Registered items are usually delivered in 20-45 days. IN in this case There is no need to worry, since the parcel is registered, and you can always find out about its current location, since you can check Hongkong Post Air Mail tracking at any time.
After your parcel has departed from Hong Kong and arrived at the local sorting point in the destination country, you should track it on the website of your country's postal service; for Russia, this should be done on the official website of the Russian Post.
There is no need to panic as many do when they see that their track code is not updated for 1-2 weeks, as noted earlier - it is in export and all this time the track code status will not be updated until the parcel is not imported into the destination country.
If we talk about real delivery times, and not the formal ones that we are promised, then usually delivery of a parcel via Hongkong Post Air Mail takes approximately 30 days. As a rule, expensive parcels arrive faster, and this applies not only to the Hong Kong postal service, but also to other carriers.
In general, reviews of Hongkong Post Air Mail are positive, because it is not for nothing that it has been used for so many years to send goods from AliExpress, while many other once popular methods have fallen out of sight.
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free program to track your parcels:
TrackChecker - software for tracking parcels from MetalDDD
born and raised on this forum.
Current situation.
Average time between export and import:
CP - 27 days
HK - 28 days
SG-29
Briefly for beginners:
No big deal for now.
Yes, it’s normal, everyone has even longer deadlines.
No, the sellers have nothing to do with it.
No, you can't speed it up.
If you want, open it, if you want, don’t.
No, I’m not lost yet, I’ll see in 3 months.
Happened a hundred times, search the forum. Or read the message to the end.
FAQ
The topic is called “Tracks and delivery times from China and Hong Kong”, the rest is in the Sandbox.
The altar for magic is in another section, beware of the Moderator's Magic.
If you have a question, ask; if you have an answer, answer. Don't make empty messages - they bother others.
Remember that online trading is for the patient and calm.
1 O TRACKS:
1.1 Tracks may be updated every few days. Checking them every hour is stupid.
1.2 The parcel can be exported two or three times. Always believe the last message.
1.3 The parcel may leave sorting two or three times. Always believe the last message.
1.4 In any place, the parcel may hang for one to two weeks.
1.5. In doubtful cases, tracks must be tracked in their original sources.
- China Post (China Post Company): http://intmail.183.c...temtrace_en.jsp
- Hong Kong Post: http://app3.hongkong.../mt/enquiry.jsp
- Singapore Post (Sinpost) http://www.singpost....TrackItem#Quick
- Russian Post: http://russianpost/ru
- EMS Russia: http://emspost.ru
- EMS China: http://www.ems.com.cn/english.html
- Ukrainian Post: http://www.ukrposhta...nsf/search_post
Other systems use data from these, adding their own errors to them. 9 out of 10 questions about oddities are caused by the fact that the information was not taken from the sources indicated above.
1.6 Tracking systems often fail; you shouldn’t look for meaning in every stupidity. Data may be updated with a delay of several days.
1.7 Statuses
Collection - the parcel arrived at the China Post Office.
Opening - arrived at a transit point, nothing to do with opening or returning. Separately, without other statuses, it makes no sense, you can ignore it.
Dispatching - departure from one transit point to another transit point.
Departure from outward office of exchange, export - departure to a foreign country, prepared for loading on an airplane. If it does not fly away for a long time, the Departure status may be repeated several times. Until there is import in the receiving country, there is no way to determine where in the world the parcel is located.
NULL - there is no accurate information, it is repeated several times in a row, often accompanies the return of the parcel to the sender.
Due to the inaccuracy of the clock, statuses within one day may change places in any order.
Sometimes after receiving goods, the parcel is declared for import in the destination country without intermediate statuses.
1.8 When returning a parcel, the destination country is changed to CN in all records.
1.9 The track looks like 2 letters 9 numbers 2 letters. The remaining options are postal receipt numbers.
First letters: Rx (RA, RB, RC, RF, RT, etc.) - small package, weighing up to 2 kg. The second letter after R can be anything. Cx (for example CP) - parcel (weight more than 2 kg).
The second letter after C can be anything. Ex (for example EA, EC, EE) - EMS departure.
The second letter after E can be anything. The last letters are the country of departure - CN - China - HK - Hong Kong - TW - Taiwan - SG - Singapore
Example: RB028278111HK - air package from Hong Kong up to 2 kg
1.10 Tracks of the type RAxxxxRU - internal, are pasted by the PR when receiving parcels at the border to reduce theft of parcels.
1.11 For Russia, the destination country EL may be indicated in the track breakdown on the China Post website, for Kazakhstan - HS.
1.12 Tracks of the form A000nnnnnn can be issued by the company flytexpress, you can get an international track on the website http://www.flytexpre...om/EnIndex.aspx
2 ABOUT DEADLINES
2.1 Currently, delays between exports and imports range from 3 to 10 weeks. Statistics: http://sms-track.ru/
2.2 Delivery from doorstep to doorstep takes from 4 to 12 weeks.
2.3 This happens every end of the year. But this year is especially bad. Some software companies in China stopped accepting parcels to the Russian Federation before the New Year.
2.4 For the New Year, goods must be ordered before November 10.
2.5 After the New Year, congestion will subside no earlier than February 20.
2.6 Posts from China, Hong Kong, Singapore, Sweden, Switzerland, Fiji can be used.
2.7 It is now impossible to meet the deadlines promised by the seller.
2.8 The Seller cannot influence the mail. He won’t even want to write a wanted notice.
2.9 The seller is no less interested in delivery than the buyer, because the buyer is more protected by the rules.
2.10 Parcels are lost quite rarely and travel very slowly; you should not worry about each one not received within the 15-25 days promised by the seller.
2.11 There is no difference in the speed of tracked and non-tracked parcels.
3 ABOUT MISCELLANEOUS
3.1 EMS is not express mail, so they don’t write about themselves. But DHL, FedEx, etc. worse.
3.2 The Chinese can use Chinese, Hong Kong, Singapore mail, and sometimes Swiss, Swedish, and Fiji mail to deliver goods.
3.3 Asking “who imported the parcel from...” is stupid. One incident means nothing.
3.4 Parcels are not soldiers, they don’t go to each other’s heads. Those sent together will arrive separately and at greater intervals.
3.5 Open a dispute about non-receipt and then send the money back or wait, hoping for the best - everyone decides for themselves.
3.6 If you received the money back and then the parcel, pay the seller again.
H who the hell knows. This has never happened before and there is no simple suitable explanation.
More for beginners
If you want advice on tracks, post tracks from national posts in English. Nobody reads Chinese, and Google Translate kills the meaning.
Respect other forum members, use punctuation marks. Otherwise it turns out “delivery cannot be returned.”
If you want to increase the likelihood of your question being answered, attach a screenshot. Gyazo.com and Joxi.ru were created for this and allow you to take a screenshot in 5 seconds.
After Departure from outward office of exchange and before import It is impossible for anyone to understand whether the parcel has taken off or is just awaiting departure, no matter what the seller writes about this.
The chain of release by customs - loading into the carrier's container - waiting for the plane - transportation - unloading into a temporary warehouse at the airport - acceptance by customs fits into the interval between the export mark and the import mark. And sometimes along the way there will be one or two transfers/transshipments in other countries with their own warehouses. It is physically impossible to understand in which country the parcel is located.
You should not take seriously the seller’s letter that he will contact/contact the post office and they told him something there. Sellers spend time searching only for very expensive packages. In all other cases, they send a standard reply of the day. And this is correct, because the search takes from a month and in 99.9% it simply states the fact of either loss or delivery, and time for the seller is money.
The Hong Kong Postal Department is not an independent organization, but a structural division of the Chinese postal operator China Post. This hierarchy was formed in 1997, when the former British colony of Hong Kong became part of the People's Republic of China, while maintaining autonomy in legislation and monetary matters, as well as its own representation in international organizations.
Rules dictated by Hongkong Post
Since China Post is part of the Universal Postal Union, its Hongkong Post department, in turn, is subject to the uniform requirements of the UPU. There is a list of restrictive and prohibitive rules that must be followed when using the services of Hongkong Post. In particular, international postal items, accepted for shipment by Hongkong Post, have restrictions on weight and dimensions, as well as content.
Weight restrictions. The weight of a small package should not exceed 2 kg, the weight of a parcel should not exceed 10 kg.
Dimensions restrictions. For small packages: minimum size items - 90x140 mm, maximum size - no more than 900 mm in the sum of length, width and height, no more than 600 mm in each dimension. For parcels: no more than 1500 mm in length, no more than 3000 mm in the sum of length and girth.
Content restrictions. A list of limited or completely prohibited items for shipment is published on the official website of Hongkong Post. You should familiarize yourself with it immediately before sending the shipment, because the list may change.