The army of smartphone fans is growing day by day; the more devices are used every day, the more problems arise with them. In today’s article, we will analyze the situation when an iPhone (any model) asks to connect to iTunes and does not turn on.
The problem is common and well known to servicemen; fixing it takes about half an hour of work and 1500-2000 rubles of money. In order not to waste the family budget, we will try to turn on the iPhone on our own, at home.
Causes
There are many reasons, it is difficult to systematize them, but several popular ones can be identified:
- The firmware crashes - this is precisely why the iPhone 5, 6, 7 models do not turn on, iTunes and the cord are on fire. We'll look at how to reflash the device in the next section.
- A hardware error, as a result of which some system files were deleted or corrupted, again, flashing will help. Experts call it “iPhone stuck on a cord.”
- The error may occur after falling onto a hard surface.
- Water gets inside the device.
What should you do if your iPhone seems to be loading, but won’t turn on, displays a “string” and asks you to connect to iTunes? Let's look at the options for solving the problem below.
Solution
To turn on a broken iPhone, follow the steps strictly according to the instructions. If you don’t understand something, at the end of the article there will be video instructions on how to turn on an iPhone of any model through the official iTunes software if it does not turn on. Instructions apply to all models Apple smartphones, 4, 5, 5S, 6, 6 plus, 7, 7 plus.
- Download from the official website Apple program called iTunes (link).
- Install iTunes and download the firmware for your iPhone model.
- Turn off the iPhone and connect it to the computer using the standard cable included (can be replaced with a good copy).
- Press the “HOME” and “POWER” buttons together for 5 seconds and wait about 10 seconds.
- After 10 seconds, release “POWER” (aka lock), but leave “HOME” pressed!
- After some time, iTunes will display a message about DFU mode, now we can proceed to restoring the firmware.
- IN iTunes program Find the “Restore” button and hold down “Shift” and press it.
- In the window that appears, select the previously downloaded file with the extension .ipsw and confirm the choice.
- The firmware recovery process has begun, now we are waiting for completion.
You need to remember that when flashing, all data will be erased. If you don't have a backup or you stored all your photos on a dead device without using iCloud, it won't be possible to restore them. In this case, you need to immediately contact authorized service centers, they will help you, but they will ask for good money for the work.
Possible difficulties
If errors occur during the flashing process, for example a warning appears with error No. 9, then the situation is much worse. Most likely, an important microcircuit inside the phone is damaged; it is unlikely that you can fix it yourself. In this case, you will have to contact a repairman, since without special equipment it is not possible to re-solder the microcircuit. Although our craftsmen have learned to do this too, I’ll leave a video about re-soldering a microcircuit with your own hands, in case it comes in handy for someone.
It happens that other types of problems arise when the iPhone does not turn on, a daisy appears on the screen and nothing happens. Most likely you will have to reflash the device, but first we’ll try to do a hard reboot, maybe it will help. Don’t be alarmed, there’s nothing complicated or scary; you won’t even lose data, as if you decide to reflash your iPhone.
Instructions on how to do a hard reboot, if the iPhone does not turn on, the iTunes icon and cable appear on the screen
- Press and hold the lock button and the home button
- We wait about 5-10 seconds
- There is a chance that phone glitches will disappear
- If it doesn’t help, look at the previous section and repeat everything according to the instructions.
conclusions
After several attempts, your smartphone still doesn’t come to life? In this case, the optimal solution would be to turn to experienced specialists, although this will not be free, you will protect yourself from the risk of completely “bricking” an expensive device. What to do when the iPhone 5 s does not turn on and in an ultimatum form demands to connect to iTunes, you now know, read carefully and watch the video, in 90% of cases this will solve the problem.
Video instruction
If you are the proud owner of an iPhone or iPad, then you will, of course, do everything to protect your device. Developers from Apple have built in many ways to do this, and one of these ways is to set a password on the lock screen. And it is by using this blocking that you may sooner or later see the message “iPhone is disabled, connect to iTunes.”
Reasons for the error
Everything is extremely simple. If you enter the password incorrectly several times when trying to unlock the screen, the device will first give you a temporary warning and then completely lock your iPhone. This was done, of course, for security purposes, so that an attacker could not turn on your device simply by guessing the password by trial and error. But sometimes you can make a mistake yourself by forgetting your password or letting children near your phone who, without realizing their actions, will cause your device to be blocked in a similar way.
There is a way to solve this problem, and even more than one.
“The device is disconnected, connect to iTunes” - solving the problem via iTunes
This method will help you save files on your phone, but will still require you to remember the password for a locked device. It is really useful if you know the password and the blocking was not your fault. Do the following:
This and subsequent solutions are relevant for any iPhone versions, iPad and iPod touch.
Unfortunately, this method only works if your Windows or MacOS computer is already paired with your iPhone. If the linked device does not exist, iTunes will first ask whether to grant access to this computer, and then ask for confirmation directly from the phone screen.
Of course, you cannot give this confirmation. However, for such cases there are other ways to solve this problem.
Restoring from a backup version of a device
If you've been proactive and backed up your device from time to time, then it's time to pat yourself on the back for it. After all, although rolling back to a backup copy will deprive you of some of the data that was created after receiving a copy of the device, most of the data should remain with you. If you are satisfied with the condition of the copy, you should proceed to iPhone recovery from a backup. We'll look at restoring from a backup via iTunes, although there are other ways to do this:
If the copy is also password protected or access was not possible through this method for another reason, all that remains is to reset the device from complete removal all data.
Hard reset your iPhone, iPad or iPod Touch
By using this method, you will lose all data on your iPhone.
If it has come to this method, then it means that the previous ones did not help you and you have no choice. Fortunately, there is special program, which can help you reduce your losses at least a little. Thus, the iFunbox program will help you download some multimedia files (photos, videos) from your device, even if you do not have access to it.
Once all salvageable files have been saved, do the following:
iTunes may require you to disable Find my iPhone to restore your device. You can do this on the iCloud website by logging into your account.
How to avoid such blocking in the future
To avoid getting into a similar situation in the future, or to make solving this problem easier, you just need to follow a few simple rules:
- Don't forget your password. After all, any such blocking is necessary so that you and only you can gain access to the device. Therefore, remembering the password created for blocking is extremely important.
- Keep strangers and small children away from your device. Apple devices are quite expensive, and blocking due to incorrect password This is far from the worst thing that can happen to your device in case of negligence.
- Create backups regularly. This will help you avoid losing data.
- Connect your device to a computer with iTunes installed, even if you don't need to. This will give you more options when access to the device is lost.
Now you know what to do if your iPhone, iPad or iPod touch displays a blocked message and asks you to connect to iTunes. And although anyone can get into this situation, only you can make sure that from a minor nuisance it does not become a big problem.
The cord and iTunes icon on the iPhone screen may suddenly appear during an update iOS firmware. This error means that during the installation process the connection to the Internet was interrupted or there is not enough memory on the phone to install additional components.
If after iPhone updates asks to connect to iTunes, you will not be able to use the phone normally. The device stops responding to attempts to turn on and launch the desktop. Let's take a closer look at how you can easily fix the update problem and restore your phone's functionality.
The reasons for the error include the following:
- Incorrect installation of new firmware;
- Sudden disconnection of the cord while updating the phone via iTunes;
- Error when trying to install jailbreak;
- Damage or displacement of the Wi-Fi module chip.
Standard recovery methods
If you encounter a similar software problem, first try rebooting Recovery Mode. The fact is that the image of the cord and the iTunes icon means that recovery mode is running on the iPhone, however, due to a software error, it cannot be completed. Press the Home and Power buttons simultaneously for 15 seconds. Then the phone will turn on again, and the error will disappear.
Rollback to backup. For this method, you need to connect your iPhone to your desktop iTunes app. Next, open the main program window and in the “Restore” field, roll back the phone to a previously made backup copy. This will take 15-20 minutes.
In most cases, all the recovery methods presented above will be able to resolve the error and the iPhone will automatically reboot. However, there are several other reasons why the iPhone asks to connect iTunes.
Exiting Recovery Loop
The cable and the iTunes sign can mean not only active recovery mode, but also an “eternal cycle” of attempts to do the same recovery, that is, Recovery Loop. In the second case, it is not so easy to remove the phone from this state, because instead of operating system The smartphone reloads the error screen.
You can exit Recovery Loop using the Tiny Umbrella utility. After installing the application on your PC, you need to connect your iPhone to your computer. The utility automatically recognizes the connected device. Then follow the instructions that appear in the main program window to complete the setup. Another application that eliminates the endless Recovery Loop is RedSn0w. Connect your iPhone to your PC. In the main window of RedSn0w, click on “Extras” - “Recovery fix”.
Damage to the Wi-Fi chip. What to do in this case?
If all the methods described above did not help you solve the problem, you can say that the module on the iPhone is damaged Wi-Fi connections. When trying to activate the device, the system cannot find Wi-Fi. Next, the recovery mode and the iTunes connection window are activated.
To fix the problem, you can reroll the existing chip. Remember that poor quality work can lead to damage to more important components of the phone, for example, the central processor.
You cannot replace the chip separately, since immediately after the first attempt to turn on the iPhone, the phone will not be able to identify the authenticity of the part. As a result, you will receive a non-working “brick” that can no longer be restored. The only one effective method repair - replacement motherboard on iPhone.
Apple equipment, despite all its reputation, can also fail, putting the user at a dead end. Moreover, it also shows advice that your iPhone is blocked, connect to iTunes: we’ll look at how to unlock it and prevent similar situations - we’ll look at it in this article.
Reasons for the error: “iPhone is locked, connect to iTunes”
Before deciding what to do next, you need to figure out why the message appears that the iPhone is disabled, so connect to iTunes. This situation can easily arise as a result of repeatedly entering the wrong password, for example if:
- you yourself forgot it or changed it;
- someone from your family or friends confused the smartphone and tried to unlock it with their password;
- someone else tried to gain access to the device in your absence.
To prevent the device from being blocked, you must try to enter the password correctly and not exceed the limit of attempts. And of course, do not give it to strangers or children, who may accidentally block access.
Accordingly, options for solving the problem of how to unlock it, if the software says that the iPhone is disabled, connect to iTunes, depend on knowing the current password. It also matters whether you followed the procedure Reserve copy before a problem situation arises. If in both cases the answer is negative, then you can say goodbye to the data on your smartphone - using the method recommended by the manufacturer will completely erase the contents of the device’s memory. This was done for security reasons so that random people could not view personal information on any device.
A more gentle option on how to unlock an iPhone if it is disabled and says, “Connect to iTunes” is available if available. In this case, you can recover important data.
Resetting the attempt counter
In some cases, when the device tells you to connect to iTunes, in order to unlock your iPhone, you just need to follow this advice. If simply connecting to a computer with iTunes is not enough, try starting the synchronization procedure. It is not necessary to complete this process; you can stop it with a cross or an arrow, if one appears. After this, try entering your device password again.
Important! Before connecting to iTunes, if the iPhone is locked, make sure that this is the same PC from which you have already connected. Otherwise, the program will ask for confirmation from the device.
Restoring from a backup
If the copying process was completed, you can connect to iTunes via your computer as usual, and then restore the data and access to the mobile phone itself (you need the same PC).
Connect the devices with a cable and turn on iTunes. The program will display a smartphone icon. If automatic synchronization was configured, wait until the application copies the data. You can also start the process manually by clicking on the desired item in the device menu and then clicking the “Synchronize” button.
Next you need to use a special button to restore. The program may warn you that the OS version is outdated - in this case, you need to update iOS to continue. Then you need to choose to restore from a copy.
Select the appropriate copy by date or size. If you used an encrypted save password, you will need to enter it to decrypt the previously saved copy.
On the device itself you will also need to specify restore from iTunes.
After this, wait until the process completes. The password will be erased and you can use the device again.
How to unlock via hard reset iPhone
If the iPhone is locked and does not connect to iTunes - for example, synchronization was not performed or was carried out on another PC to which there is no access - the option remains with full reset. The password will be destroyed along with other information.
First you need to connect your smartphone to your computer, as for the previous method. You can use any PC or laptop with iTunes.
After this, force restart the device. In new versions (8, X and subsequent) you need to quickly press volume up and release, then just as quickly press volume down once, then hold down and do not release the side button. Recovery mode should be enabled.
For 7 and its Plus version, you need to hold down the volume down and side key.
Finally, in earlier versions you would press the side/top key and home key.
After this, a selection of options should appear.
You need to click on “Restore” and wait for the procedure to complete. Then set up your iPhone as if it were a new device.
Keep in mind that all actions in this mode are limited to 15 minutes. If the program does not meet the allotted time, you will need to force restart the smartphone again.
Finally, there is another way to unlock an iPhone without iTunes - contact service center. The procedure will be the same as in the options described above, the only difference is that you do not need your own computer, plus you will be assisted by a consultant.
Important! Sometimes it is recommended to remove the blocking third party applications. However, in this case there is no guarantee that the device will work at all. Support says the only solution is to use iTunes one way or another.
Possible problems
If the iPhone is disconnected, it says connect to iTunes, but when connected to the PC it only vibrates 3 or more times - you probably have problems with the cable or computer. Check it on another PC, with a different cord, or try rebooting your smartphone. If these measures do not help, you should contact the service.
If you cannot connect to the iTunes Store, check the connection, service operation, date and time, and also follow other instructions according to the article https://support.apple.com/ru-ru/HT201400 .
In the life of almost every person, small problems or questions arise, the answer to which is not known to everyone, but only to dedicated people. Situations with various technologies serve as a clear example of this. Not everyone can figure out how to disable an accidentally activated function on their phone, how to deal with obsessive subscriptions, and the like.
Today we will talk about a fairly popular problem that many owners face. Apple devices: "iPad is disabled, connect to iTunes" message. What to do? First, it’s worth understanding the reasons for blocking the device.
"iPad is disconnected, connect to iTunes." What to do?
This error occurs when the iPad or four-digit password is used. When choosing a code to unlock your device, you can enter it only 6 times incorrectly, after which the iPad will be locked for exactly a minute. In case of further incorrect input iPad password blocked after 10 incorrect input attempts.
Such situations happen extremely often, iPad users encounter them, iPad mini, iPhone and some iPod models. Not everyone can keep a lot of passwords, appearances and a bunch of other information in their head. Having simply forgotten the unlock code, the owners begin to frantically select it at random. Or children playing with a tablet, phone or player will press a lot of unnecessary keys. Although it is possible that this will really be a scammer trying to hack an expensive gadget with the aim of completely taking over it.
All this leads to a lock when the display says "iPad is disconnected, connect to iTunes." What to do in this case?
In fact, when faced with such a problem, you should not despair. There is always a way out, the main thing is to be able to find it, isn’t it? There are two fairly simple ways to solve this situation with mini, iPhone and iPod.
1. Selecting a password on the lock screen
The simplest method is selection. The huge advantage of this method is the complete safety of the data located on the device that is locked. That is, if the device has not been backed up. The disadvantage of this method is that from time to time you will need to reset the number of attempts collected through iTunes, which will only work with a device that is familiar to it. That is, if the gadget was previously connected to this computer, otherwise iTunes simply will not see it. Still
2. Reset your password via iTunes
If point No. 1 does not help, and the device cannot connect to iTunes, then you need to force it. Apple smartphones, tablets and players have special mode- DFU, which is designed for flashing the device.
- The first thing you should take care of is downloading and installing current version iTunes.
- You need to connect your iPad while it is turned off to your computer with iTunes.
- Now you need to log in DFU mode by long pressing on HOME button(with the gadget turned off!) and then pressing the power button. It is worth noting that you need to hold the buttons for 10-15 seconds.
- Next, the iTunes page will appear on your computer screen, offering you to either update the device or restore it. Often, tablets and smartphones are already installed latest versions operating system, so you need to click the “Restore...” button.
- If the “Update” button is lit, and the user knows that there is such an option, it is better to update your gadget, since in this case all data is saved. When restoring, all user information will be deleted.
Important! You should never click the Update button if your device is jailbroken (Cydia store on screen). To flash such phones or tablets, you need to use recovery.
Updating the device via DFU mode
Updating your device via DFU mode allows you to avoid some software errors. This is an effective way to replace old devices with new versions of the operating system. The update steps are almost the same:
- Download the current version of iTunes.
- Download the updated version of the operating system.
- When turned off, connect to iTunes.
- Hold down the HOME button, after 5 seconds press and hold the power button. This operation takes 10-15 seconds.
- Next, iTunes will find the device and show the corresponding icon.
- Hold down the Shift button on your keyboard and select “Restore.”
- A window will appear in which you need to select the firmware in .ipsw format
- Select the firmware file and click “Open”, after which the firmware installation process will begin.
These are the simple ways to unlock your iOS device. Now, faced with the message “iPad is disabled, connect to iTunes” on the screen, the user knows for sure what to do. A little time and the problem is solved. And in order to prevent such situations from happening again, you need to change some settings on your device.
How to disable the Erase Data feature
1. You need to open the settings on the device (iPad settings).
3. Then scroll to the very bottom and turn the “Erase data” switch to the off position (in this case, the bar will be gray; if it is green, then the function is active).
In order to avoid losing accumulated data in case of emergency, you need to set up a backup of your device to your computer via iTunes or directly to iCloud.
in iCloud
- Required to connect to Wi-Fi networks.
- Then go to settings, then to the iCloud section - “Backup”.
- The backup switch must be active. If not, you need to move it to the on position.
- Click "Create" backup copy" and wait for the download process. It is important not to turn off the Wi-Fi network when doing this.
This type of backup can be performed automatically, but only if the device is connected to a Wi-Fi network and a power source. If there is enough storage space and the screen is locked, a copy will be created in iCloud. Many people charge their phone overnight. During this time, he manages to create a copy. But you need to watch free space in iCloud.
on iTunes
- Connect your device to iTunes.
- On home page device in iTunes, you must click “Back Up Now.”
- Wait for the download process.
In backup storage of this type of information, it is also possible to automatically create copies of the device each time it is connected to a computer. To do this, you need to select the appropriate column on the main page. This is very convenient, which is why many people around the world use the tips listed in their daily lives!
And most importantly, you need to remember that all passwords should be stored in an inaccessible place. Experts advise always setting your Apple ID profile in the “Find My iPhone” function to increase security. This function also allows you to find your device both in the banal situation of losing it at home (when the search function is activated, the device emits a signal indicating its location), and in the event of theft or loss of the gadget (from personal account The site icloud.com allows you to determine the location of the device on the map).