More often main feature any serious problems in Windows 7 - blue screen. Moreover, its presence may indicate a problem with the hardware. personal computer, and with software.
Fixing problems of this type is in most cases quite simple; you can almost always do it yourself. Only rarely may specialist consultation be required.
Setting up the system to diagnose the problem
When Blue Screenof Death appears frequently, you must first perform two operations in strict order:
- disable reboot;
- run a special system utility.
Disabling reboot will allow you to get rid of automatic restart when BlueScreenofDeath appears. This is necessary in order to find out the error code that caused an emergency on a personal computer.
This operation is performed as follows:
After completing all the above operations, the system will no longer reboot on its own. And the user will be able to get acquainted with all the information about the problem that led to the appearance of the corresponding message on the display.
Most often the trouble lies in random access memory PC. You should definitely analyze it using a special utility. The OS already has the necessary built-in software to realize this goal.
It is launched as follows:
You must choose the first option, as it is optimal. It is important to remember that the type check in question takes a long time to complete.
Under no circumstances should you interrupt the process.
After it is completed, the machine will reboot into automatic mode. The PC display will display all the information with the test results. This will allow you to determine how to fix the problem.
Reasons for appearance
This type of problem can occur due to a variety of problems.
But all of them can be divided into main categories:
- equipment malfunction;
- inappropriate or malfunctioning drivers;
- software.
The surest way to determine a malfunction is to analyze the information present on the monitor at the moment Blue Screenof Death appears. In most cases, the computer uses special character sets to point the user to the problem node. It is best to find a decoding of error codes on the Internet in advance.
Faulty installed equipment
Very often, the type of problem in question appears due to problems in the PC hardware. They can arise due to improper assembly or microcircuit failure. Quite often both the first and the second are present.
The most common malfunction is swelling of the capacitors on the motherboard. Detecting this is very simple: you need to open the PC case and carefully examine the small bars with round legs on the Motherboard. If the end part of any capacitor is swollen, it must be replaced. This process is quite simple; you just need to select a component with a similar capacity.
Often a similar problem occurs with power supplies. The presence of swollen capacitors in them can also lead to a blue screen. It is advisable to carefully inspect all components of the PC - the presence of damage (carbon deposits or other defects) indicates a hardware malfunction. Often the problems lie in the connection buses.
Drivers
Very often Blue Screen of Death occurs due to incorrectly selected drivers. Most often this is due to catalysts for the video card. This is especially true for applications downloaded from unofficial resources.
Solving this problem is easy, you just need to replace installed programs to standard. But sometimes it happens that dealing with a problem of the type in question is not so easy.
If the user does not have sufficient knowledge and experience to detect the problematic driver that is causing the BSOD, then a special built-in utility for this should be used. It's called Verifier.exe, and it's very easy to find and run.
Software
Often, BSOD occurs due to the presence of some malicious application. An antivirus will help resolve this situation.
On this moment It is best to use the following to check your PC:
- Kaspersky Anti-Virus;
- Nod 32;
- D.R. WEB;
- Avast.
Sometimes BSOD appears due to the most different applications, which for some reason conflict with drivers or other programs or utilities. Therefore, sometimes you can get rid of the blue screen of death by simply uninstalling recently installed programs.
Memory dump analysis using BlueScreenView utility
If blue occurs Windows screen 7 – what to do? You can resolve the situation using the universal BlueScreenView application. This utility does not require installation and immediately after launch it automatically detects all dump files.
With BlueScreenView you can easily analyze your computer's messages.
The process of viewing a dump is quite simple:
- dump files are displayed in the upper part of the window - you need to click on the required one, and the drivers that caused the BSOD will be displayed in the lower area;
- you need to double-click on the desired item - this will allow you to see the parameters in a tabular format;
- click on “settings” - “selected window mode” - “drivers found in the crash track”;
- click right click mouse and select HTMLReport.
Photo: dump analysis and error viewing
The information received can be sent to the support service, or analyzed independently - if the user has the appropriate knowledge and skills for this. If necessary, you can view the original BSOD screen using the utility in question. It has very wide functionality and many settings, which is why it is quite popular.
Video: problem solving
Common errors
Figuring out how to find out the cause of a BSOD is quite simple. It is much more difficult to eliminate it. Usually the error is displayed on the monitor screen as hexadecimal code, which can be easily translated into regular English language.
The most common errors that occur are:
It is necessary to find a translation of error codes into English or directly into Russian in advance. This will make it possible to simplify the task of troubleshooting the type of malfunction as much as possible. If for some reason it was not possible to resolve the problem, then you should contact competent specialists.
Avoid occurrenceBSODor you can eliminate it after it appears using some actions:
Also, often the cause of the appearance of the blue screen of death is an installed unlicensed operating system. Perhaps installing the original distribution will get rid of the troubles.
The best way to solve the problem of BSOD on a PC is to simply prevent it from occurring. It is necessary to update the software in a timely manner, and also not to use pirated programs or operating systems. Be sure to monitor the hardware ( temperature conditions, dustiness). All this will avoid the need to waste time fixing problems.
Blue screen death is familiar to every operating system user Windows family. Some users experience it so often that they begin to think it is normal. But that's not true. Let's figure out what the blue screen of death is. This is an error that appears during startup or after the computer suddenly shuts down. It indicates that there are problems with operating system or internal gland. Only by understanding the causes of its occurrence can it be eliminated as effectively as possible.
If a blue screen of death appears on a computer with Windows 7, then we bring to your attention this article, it will definitely help you find and fix this problem.
Blue screen of death, its causes
The reasons for the appearance of a blue screen can be divided into two main groups:
- System. Problems with the operating system: no necessary files necessary for correct Windows operation, incorrectly installed OS, infection with malware or file, and so on.
- Hardware. Problems with computer hardware: malfunction hard drive or video cards, processor overheating and so on.
In order to accurately determine the cause of the error, you need to carefully study the contents of the blue screen. After all, it is on it that all needed by the user information, namely: the reason for the error and even recommendations for eliminating it.
If the information indicated on the screen is not enough, then the computer can be configured specifically to diagnose the blue screen of death.
File corruption win32k sys causes a blue screen. Therefore, it is definitely worth checking and scanning other directories.
Diagnostics
A Windows blue screen or memory dump is a reflection of the working (or not entirely) state of the operating system at a certain period of time. Since immediately after a critical error appears, which may be followed by a sudden shutdown of the device, Windows displays all the necessary information on the famous blue screen, then for further diagnostics you just need to remember it: rewrite it or take a photo.
The main trouble is that the blue screen is shown for a strictly limited time. After which the reboot mechanism starts. Therefore, it may be difficult for an unprepared user who does not know where to look to have time to rewrite the necessary information.
To disable auto-reboot of the device, that is, when the computer or laptop immediately starts to reboot, immediately after the blue screen of death appears, you need to activate the recording of small memory dumps, that is, part of its important contents. To do this you need to do the following:
Now there is a blue screen of death when booting Windows 7 will not immediately disappear, so you will have time to rewrite the necessary information.
Error interpretation
Since any problem can cause a blue screen of death, to correct the error it is necessary to identify it.
Once you have managed to photograph the blue screen when loading Windows or write down the information that appears on it, you can begin to decipher the error that caused it to occur:
- The first line in English politely notifies the system that a critical shutdown of Windows has occurred.
- The following explains what exactly caused the problem. This could be the name of the file or driver of the video card, audio card, TCPIP.SYS, SPCMDCON.SYS, DXGKRNLl.SYS, NTKRNLPA.EXE, NETIO.SYS and so on. If this line is missing, then the cause of the error should be sought in the computer hardware.
- A user-friendly error name, such as DRIVER_IRQL_NOT_LESS_OR_EQUAL, indicates that an error occurred while installing the driver.
- This is followed by a large amount of text in which Windows suggests a possible solution to the problem. For example, check that drivers are installed correctly, run the disk check service, perform a system restore, and so on.
- After the word STOP, the technical error code is indicated for more accurate identification and elimination. It can be something like 0x1000007e, 0x00000116, and the like.
- Below, the system may re-indicate the names of files or drivers, such as TCPIP.SYS, SPCMDCON.SYS, NTKRNLPA.EXE, NTOSKRNL.SYS, NETIO.SYS and the like, which could cause the blue screen.
- Additionally, depending on the type of problem, Windows can display the RAM address where a critical error occurred. By analogy with the STOP code, it will probably have a format like Address 0x00000116.
Knowing this information, it becomes clear how to remove the blue screen of death.
Problems with a blue screen in 90% of cases are of the most trivial nature and appear among users who are poorly versed in computers, so they often neglect installation system updates, drivers, the correct procedure for uninstalling programs, and so on.
Damage to the acpi sys file can cause a blue screen, so to resolve the error you need to replace it with a working version.
Even if the screen says that the error was caused by files like tcpip, ntoskrnl, fltmgr, netio, ntkrnlpa, the first thing to do is:
It would be a good idea to defragment, check and clean the registry. This is best done using special software. One such program is.
With its help, it is also possible to check the presence of all files and libraries necessary for stable operation of the operating system. If any of them are missing or damaged, the program will offer to download and replace them. If desired, you can make a copy original files and save it in any convenient place on your hard drive.
Screen of death when loading or installing Windows
If you don’t know how to remove the blue screen of death when Windows installation 7, please read the following information carefully. This error can only occur in three cases:
- faulty x64 operating system image;
- working image, but faulty hardware (error 0x00000116, IGDPMD64.SYS, fltmgr, ntoskrnl);
- The BIOS was configured incorrectly.
If, when installing Windows XP, the blue screen repeats again and again, but you are sure that the computer hardware is in order, then the problem most likely lies in the faulty operating system image that you are using.
Blue screen during installation or Windows recovery may occur due to a faulty internal drive (HDD) or incorrect formatting. You should not neglect the standard procedure for checking the functionality of the OS image, disk or flash drive you are using. All this information can be found on the screen. You can fix other problems in the same way.
Missing or damaged system files
If you don’t know how to remove the blue screen of death that occurs due to missing or damaged system files or libraries like TCPIP.SYS, SPCMDCON.SYS, IGDPMD64.SYS, fltmgr, DXGKRNLl.SYS, NTKRNLPA.EXE, NETIO.SYS or errors 0x00000116, then this method is for you. It is also suitable for errors caused by other files with the extension .SYS, .DLL, .EXE. To do this, you can use a special third-party shareware utility. One of the most popular is .
After installing the program, you need to launch it and start scanning using the Start button. Next, the utility will offer to check files like ntoskrnl, dxgkrnl, igdpmd64, fltmgr, tcpip, netio, ntkrnlpa. Additionally, the program will check other directories. If you are sure that it was the nvlddmkm sys file that caused the Windows 7 blue screen or any other file whose name you should know for sure, then you can check it.
Once the scan is complete, it will prompt you:
- replace the file if it was indeed damaged;
- proceed to check other system files if specified file not damaged;
- only delete the faulty file if you want to replace it yourself;
- do nothing, but at the same time open the folder with the damaged file to solve the problem yourself.
If you wish, you can install other applications for automatic search damaged system files and their replacement. Some of them identify and fix driver problems in a similar way.
Reset BIOS
If you recently made changes to the BIOS or tried to overclock the processor, then this may be causing the problem. Therefore, you should definitely try to return its settings to default. You can do this in several ways:
Conclusion
And this article discussed: what is the blue screen of death, its causes. The errors were deciphered, and various options for eliminating the breakdowns that had arisen were proposed. Now if you get the screen again death of Windows 7, then you already know what to do.
Video on the topic
No matter how inexperienced the computer owner is, sooner or later he may encounter such a symptom as a “blue screen”. This usually means that there are serious problems with the computer, and it’s time to call in a repairman.
What is a blue screen?
The concept of “blue screen of death” has been known since the appearance of the first Windows versions. Outwardly, it appears as English inscriptions in white letters on a blue background. However, it is often possible to get rid of it by restarting the computer with or without the RESET button, or by turning off the power and turning it on again.
The appearance of a blue screen indicates problems in the system, so it is not recommended to ignore such symptoms. It is necessary to urgently diagnose the computer, because... when a blue screen appears, after a while you can end up with a completely inoperable computer, lose important data, etc.
Story
The term “blue screen” appeared thanks to Eric Noes, who introduced it into practice in 1991, while working for a Californian company. During the development of the first versions of Windows (then referred to as 1.0 and 2.0), error messages were displayed on black screens, but it was changed to blue, which is easier on the eyes and less annoying.
Since then, including the latest widespread modifications of Windows 8, the screen continues to turn blue when critical errors occur. If we turn to the origins of the transition to it, we can note that the original name of this type of error sounds in English as Blue Screen of Death, abbreviated as BSoD.
STOP code
This is also the name of a blue screen that appears as a result of a critical error that does not allow the operating system to fully function. For this reason, a decision is made to stop its operation and a message about this is displayed on the screen. Not just symbols appear on the monitor, but a description in English of the cause and the most optimal ways to eliminate them.
There is a whole list of different codes that, in addition to text, also have a digital designation starting with 0x (then comes a digital combination in the 16th calculus system). The information is intended for a technical specialist; a simple user is usually powerless to understand anything. Although you can try to find a description of the error on the Internet, entering as search query the phrase "bsod codes".
Why does a blue screen appear?
The list of failures and problems that cause a blue screen is quite large. And the text description does not always accurately indicate the true reason. By studying the description of the main STOP errors, you can find out the most likely node where the malfunction occurs, but only a specialist can reliably check it.
Replacement of components
It’s easier to find out the reason why this blue screen appears when some action has been taken on the computer: an upgrade, driver update or operating system update. Thus, replacing individual components, for example, memory modules, video cards, hard drives, may lead to a chance of seeing a STOP error.
The reason may be a malfunction of the devices themselves and their incompatibility with new models. After upgrading the hardware, it is recommended to do this with the driver of the replaced device. Otherwise, the problem may manifest itself from periodic display of a message on the monitor screen about stopping the system, to a closed loop without a chance Windows startup to correct the situation (reinstalling the driver, removing it, etc.).
In the simplest case, it is enough to restart the computer; in more complex situations, you will have to return the old hardware at least temporarily. It is worth noting that with such an error, all unsaved data that the user was working with at the time of the blue screen is lost.
Incorrect use of the keyboard
There are known cases when a blue screen is caused by pressing certain buttons on the keyboard, or rather their combinations. This can happen by accident, for example, when a child sits down at a PC, or on purpose, they do this when they want to show their knowledge of the “intricacies” of Windows.
In this case, the appearance of a blue screen is not a manifestation of problems, but an artificial call to the function for displaying an error message. It does not have any danger, but it can lead to the loss of unsaved data or system failures, because for it it is still a “problem”; the recovery function may be activated, resulting in lost time.
What to do when BSoD appears?
The first thing that is required from the user is to restart the computer using the RESET button or by turning off the power and turning it on again. If the error message appears again, then you need to diagnose the hardware.
Often the reason for messagesBSoDis the following equipment:
All of these procedures are mostly accessible in complexity to all users, but if in doubt, you should contact a computer service specialist.
Is it possible to avoid a blue screen?
You can prevent problems that lead to blue screens by using a number of preventative procedures. They must be carried out systematically.
- Must use antivirus programs, update them regularly.
- It is worth abandoning the installation large quantity untested programs.
- Use drivers downloaded only from official websites.
- Using special programs, it is necessary to clean the system of garbage (temporary files that interfere with normal operation computer).
It is important to ensure that the drivers and programs you use are up to date. Gradually, developers stop supporting obsolete equipment, and it may not work correctly with new versions of programs. And, most importantly, if you have any doubts about the correctness of the actions, it is better to contact a qualified technician.
A blue screen (screen of death, BSoD screen) during computer operation is quite a common occurrence. It reports that the system has experienced a critical failure, after which operation cannot continue. Usually it contains a code for such a failure by which you can classify what exactly went wrong in the operation of your personal computer and try to solve the problem. Sometimes it’s enough just to reboot the system, but sometimes the consequences are very serious.
You can often find articles that say that all blue screens have a common nature, but this is complete nonsense and has nothing to do with the truth. The occurrence of a blue screen can be caused by either a technical or software failure, or a combination of both.
Technical problems include the failure of any component or their conflict with each other. Pollination of slots, overheating motherboard, as a consequence of its failure, short circuit.
Software problems include incorrectly installed or incompatible drivers, a software conflict, or a crooked operating system update.
In order to reduce the range of reasons, you can use the free, portable utility “Errorka”. It contains a list of error codes, their descriptions, and recommendations for eliminating these shortcomings.
If a blue screen appears to you often and without good reason, then it is better to contact service center to specialists. It is not advisable to joke with this matter.
The first thing to try in this case is to try to reset BIOS settings by pressing the DEL button at the start of loading and selecting engineering menu Load setup defaults or something similar. If it was not possible to reset the BIOS in this way, for example, in the case when an unknown password is set, it is enough to turn off the power system unit, remove the battery from the motherboard and let the device stand in this state for 10-15 minutes.
When the motherboard capacitors are discharged, an automatic reset will occur. Recovery or reinstalling Windows If reset BIOS completed, and the blue screen still prevents the operating system from loading, you can try to “roll back” Windows to the state of the latest working version. To do this, before booting the system, you need to press the F8 key, which brings up the boot options menu, and select safe mode in it. When the computer is booted, the system itself will prompt the user to start backup restore.
This process is fully automated; you just need to select one of the proposed dates for the computer to be in good condition. If it is impossible to start the system in recovery mode, it is recommended to restore it from the original installation disk, from which it was originally installed. In order not to lose important information, in this case it is necessary to remove the hard drive and connect it to a known good computer, and after the backup, restore the OS to a working state.
The most common reasons for a sudden stop of the operating system are: installation of new equipment; virus; lack of drivers for some components; outdated Bios firmware; overheating of components; bad sectors on your hard drive. a lack of free space on the hard drive; lack of normal contact of components with motherboard; incompatible equipment; failure of RAM, hard drive, motherboard components, power supply; damaged files operating system.
Incorrect overclocking of the RAM or processor can also cause an error. If the overclocking parameters are set incorrectly, the power supply is weak, or the motherboard is specific, the system will constantly generate an error upon startup. The lack of critical updates can cause the system to crash. How to remove the blue screen of death in Windows XP If the blue screen of death does appear, what should you do? Windows XP is very sensitive to installing incompatible hardware and drivers. This is what you should first pay attention to.
To overcome the problem, you must take the following measures: turn off all new equipment; check the system for viruses; delete unnecessary files, freeing up at least 15% on each logical drive; update device drivers and BIOS firmware; rollback recently installed drivers; install the latest OS updates; test the hard drive for bad sectors (How to check HDD for bad sectors).
If the system does not boot, then you can check Windows for viruses and remove drivers using bootable flash drive. To do this, you need to record an image of the bootable version of the operating system and carry out all the necessary operations, including backup important information. You can burn the image using the UltraIso program. A countermeasure that will eliminate hardware problems is to reinstall Windows.
If after this operation and BIOS updates The blue screen will not disappear, which means the PC has hardware problems. If installing the OS solved the problem, then the system crashed due to software error. To find out which components have failed, you will need to sort through them, replacing: RAM; power unit; a hard drive with an installed OS for a given hardware configuration. If the above components turn out to be working, you need to thoroughly clean the system unit from dust and clean the darkened contacts on all components with an eraser.
To reduce the high heating temperature, you can install more powerful coolers on the processor and case to cool the motherboard, hard drive and memory. Recommendations for avoiding problems starting the OS Now you know how to remove the blue screen of death in Windows XP, and what measures you need to take to do this.
Best protection from such problems is prevention. Install device drivers only from official websites of manufacturers. Do not download proprietary software from third-party resources. Make sure that your antivirus regularly receives database updates. When installing new hardware, make sure it is supported by your operating system and motherboard. If your power supply fluctuates, install a UPS to provide stable power to your PC.
Let's look at situations in which a blue screen of death may occur and figure out what the user should do in such cases.
Blue screen when installing an operating system update.
There is no need to take any action here, the system will return to previous version.
BSOD appears after installing an update package or drivers.
Ways to solve the problem:
if the operating system boots, you can simply remove Last update. To do this, you need to know exactly what is causing the error. If you have installed both an OS update and the latest driver versions, then try rolling back sequentially. To do this, open “Search” in the taskbar, then “View” installed updates", select the one you need and delete it.
sometimes after a blue screen appears, the operating system does not boot, and the computer itself restarts several times. After this it starts automatic recovery, and the user is prompted to choose how to resolve the problem.
Go to " Extra options" and click "Restore System".
It will roll back to the last restore point (they are created automatically when you install updates or drivers). After a system restore, these drivers and updates will be removed. The process will not affect other files on your computer. If the error is resolved, disable it for a while automatic update operating system.
A blue screen appears when loading Windows 10 or while working on the computer.
The problem may be caused by an OS or driver update, incorrect work equipment, overheating or viruses. What can you do in such cases?
update the OS. To do this, open “Search” on the taskbar, then “Update Center”, follow the link and on the page that opens, click “Check for an update”.
If you recently installed new hardware, try turning off your computer and unplugging the new hardware. Replace it with the old video card, memory stick, etc. and see if the issue is resolved.
There may be a problem with the RAM lines. To check if they work correctly, use test programs like memtest86+. If they identify “broken” rulers, the memory stick will need to be replaced.
It is possible that the equipment is overheating. Run the Everest program to check. It happens that to eliminate constant blue screens, it is enough to turn off the computer and thoroughly blow out all the fans from a bottle of compressed air.
Sometimes a BSOD is caused by a firewall or antivirus software (if the DeviceLock Service agent is active). In this case, you will either need the help of a professional who will determine the cause of the software conflict with DeviceLock Service, or disable Unhook protection (Service settings → Administrator → disable Unhook protection).
if you have constant blue screens, and you know for sure that the problem is not in system updates, not in drivers or overheating, try scanning the system with anti-virus programs - it is possible that they will detect a Trojan or a virus, perhaps even more than one.
another probable reason large number BSOD – operating system errors. How to fix this problem?
Either by installing the latest service packs (if the manufacturer has already worked on the errors), or, on the contrary, by rolling back to the previous version (if the problem appeared after installing the latest Service pack, and the manufacturer does not yet know about it).
Incorrect BIOS settings. If you or some “handy person” have recently changed something in the BIOS, after which blue screens began to appear, simply return the settings to default.
incorrect work hard drives. Open the hard drive menu with the right mouse button, go to the “Tools” tab, select “Check volume for errors.” If there are bad sectors, they can be restored using standard system tools, and the blue screen problem will be solved.
BSOD most often appears to the user for a reason; usually it is the person who provokes it. For example, adding new components, installing new, untested programs, or downloading new driver versions. Very often, a blue screen of death appears when loading Windows when the user decides to increase the memory capacity of the RAM modules on his device.
In this case, this means that the added line of RAM for some reason begins to conflict with the already installed ones. It also makes sense to check whether all the wiring inside the system unit is connected correctly, remove and reinsert the RAM modules, video and sound card.
If everything is in order with the computer hardware, then you should remember what was changed in the software part of the computer. You will most likely need to log in to safe mode and carry out the process of rolling back all changes to the moment when everything functioned without failures. This can be done by restoring the system to an earlier point, that is, to the moment when nothing caused the blue screen. To do this, select Control Panel from the Start menu and find the “Recovery” item there.
System Restore
A window will open in which you should click on the “Run System Restore” button and click “Next”.
Running System Restore
After this, the PC will prompt you to select a system restore point (they are created automatically when you make changes to the software)
Selecting a system restore point
Almost every user has, if not encountered, then certainly heard about such a thing as the “Windows blue screen of death.” This topic is extensive, so read carefully! In the article we will discuss what a blue screen of death is, what to do in this situation, and of course, I will try to show everything clearly. The name for this phenomenon was invented just right - frightening and memorable. In today's article I will consider in detail the causes of the blue screen of death, as well as possible solutions this problem.
Blue Screen of Death is a serious problem that baffles PC users. Before you start reading the article, I recommend that you put all your affairs aside and so that no one distracts you. If you understand the essence of the occurrence and solution to this problem, then in practice it will be much easier. I have been approached with this problem more than once, and there have even been situations when in their practice administrators did not know what to do when a blue screen occurred. In return, they told users that they needed to replace the system unit completely. WHAT? If you were told so, then take the noodles off your ears and read the article to the end.
What is this error
As a result of a problem, the operating system (OS), being unable to correct the error on its own, urgently shuts down. Naturally, no user data is saved (open documents, etc.). The only thing Windows manages to do is write information in the log and create a dump file, if the settings indicate the creation of this file when such errors occur.
To avoid unfair accusations against Windows, I’ll immediately make a disclaimer: the blue screen of death does not appear without serious reasons, and shutting down in such a situation is the only way out.
The blue screen of death looks like this:
From the screenshot, I think it’s clear where the word “blue” came from in the title. As for “death,” this means the death of the operating system, that is, its inevitable reboot, and in some cases, reinstallation. In practice, most causes of blue screens of death can be successfully eliminated without reinstalling the OS, provided, of course, that the response is timely and correct. The most important thing is to understand where the legs come from. I mean that if you don’t know why the blue screen of death appears, then it’s difficult to solve the problem.
What does Windows tell us on the terrible blue screen of death?
To make it easier to understand, I will conditionally divide it into several blocks and describe each one separately (for those who know English, independent understanding of most of it will not be difficult).
1. Here Windows reports that a problem has been found, and to prevent damage to the computer, it was necessary to urgently shut down the system.
2. The type of error is indicated here. There are a limited number of them, and for each such error, information can be easily found on the Internet.
3. In this part, the OS reports possible reasons occurrence of the problem, and also gives some recommendations for troubleshooting.
4. In the section called “Technical information” the error code is indicated, and it is also possible to indicate the name of the problematic driver (more details below).
After viewing the blue screen, you should understand what the error is or find out about the file that may be listed on the screen.
Causes of Blue Screen of Death
The Blue Screen of Death can appear for various reasons.
The most common reason is drivers. This includes drivers that are incompatible with each other or with the operating system, and other failures associated with them.
In this case, I have a short story, this information is not only for you to read and forget!!! With this story, you will learn how to solve the Blue Screen of Death problem.
I once worked as an administrative assistant and maintained a fleet of 80 computers. Almost 20 computers experienced a blue screen of death from time to time. When I asked the administrator about the reasons for this misfortune, he just shrugged his shoulders and said that he didn’t understand what was going on at all (I think he just didn’t want to figure it out). After his answer, I became interested in finding the essence of the problem myself.
First of all, I looked at what error appeared on the screen, then wrote down on a piece of paper the error code and the name of the file that the blue screen of death pointed to. After wandering around the Internet a little, I found out that this file is used for Wi-Fi adapters. After that, I did a short walk around the problem computers and made sure that they were all really working on the network via Wi-Fi adapters.
Next, I decided to find out what drivers the administrator installs when connecting these devices. His answer left me stumped. It turned out that he installed the drivers that came with the equipment. After that, I spent 2 hours, but still found a topic that interested me on the Internet. It turned out that these particular devices are buggy with standard drivers.
It's strange, because D-link company, is considered one of the best, but in reality it turns out that it supplies drivers for adapters that do not work with them. At that time, a topic with a similar problem had already been created on the d-link manufacturer’s forum. And for about 2 years now, many users of these adapters have had this problem.
To get out of our situation, it was decided to use other drivers (from other developers). We installed them on the problem computer and asked the user to be sure to notify us if a blue screen of death appears. Of course, I didn’t know which drivers to install instead of the official ones. After reading completely all the topics on the forum, I found a dozen reviews that tried a different driver (I don’t remember which one now) and this problem was solved for them.
A few days later he still didn’t call or visit us, which means that no more problems arose! After making sure that everything was fine with his computer, we installed this driver on all computers and users breathed a sigh of relief.
Problems with computer hardware.
Often problems with hardware are more of a consequence, but the cause may be overheating of components. This also includes self-inflicted problems with hardware, RAM or hard drive.
Problems with programs.
The screen of death can be caused by antivirus applications and various emulators. Also, sometimes the blue screen of death is caused by viruses; this doesn’t happen often, but it also happens.
What do we have to do
First, you need to prepare in advance for potential problems. Windows is configured by default so that the screen of death appears for just a couple of seconds, after which the computer automatically restarts.
However, this does not give us the opportunity to have time to record error data, which does not suit us at all.
Note: If it does not reboot automatically, then use the “Power” button.
It will be enough for us to configure Windows so that it does not automatically reboot. Thus, we can understand why the blue screen of death appears. Since in this error you can read the error code or file that is to blame for the blue screen of death. After this, the Internet will help us. To set this up you need to do the following:
On Windows XP: “Start” - “Settings” - “Control Panel” - “System” - “Advanced” - “Boot and Recovery” - “Settings” - “System Failure”. In the window that appears, you need to uncheck the “Perform automatic reboot” checkbox, and in the “Record debugging information” block, select “Small memory dump”, and click the “OK” button.
In Windows Vista/7: “Start” – “Control Panel” – “System and Security” – “System” – “Advanced system settings”. In the window that appears, select the “Advanced” tab, the “Boot and Recovery” subsection, and click the “Options” button. All that remains is to uncheck “Perform automatic reboot”, enable a small memory dump and click “OK”.
You can also get to this window by right-clicking on “Computer” - select “Properties” - on the left click “Advanced system settings” - go to the “Advanced” tab - for me this method seems easier.
Secondly, when the blue “enemy” first appears, you need to write down the data from the blue screen on paper. This data can help in finding the cause of the problem.
Well, thirdly, let’s show you how to remove the blue screen of death.
You need to understand that the death screen appears much more often after some user action than on its own. Therefore, the first thing to do is to try to return the computer to the state in which it worked stably.
If no special manipulations were carried out with the computer, that is, you were just working, and suddenly “He” appeared, you will have to look for answers on the Internet. Since the most common cause of BSOD is drivers, the first priority is to find the name of the faulty driver.
If the information was indicated on the death screen itself, then in this case we only need to find a description of the error or problem that the driver caused. To do this, simply enter in any search engine the name of the known faulty file. This way we will find out what kind of file it is. For example, if this file is needed for the video card to work, then you need to remove the video card drivers and download a new one from the office. manufacturer's website.
Otherwise, the search must begin with the data that you have transcribed manually. Using this information, you can roughly navigate the possible causes. If we couldn’t find out anything useful, we move on to analyzing the memory dump.
Do not install various assemblies that were made by unknown authors. If your neighbor Uncle Vasya even advised you to install his assembly, then my advice to you is - DO NOT DO THAT! It is better to install a full-fledged original Windows distribution and you will be happy.
If problems with drivers have not been identified, you need to check the hardware components of the computer, which may be the cause of the blue screen of death. First of all, this is RAM, hard drive or overheating of any system components (video card or processor). You can use the AIDA program to check the temperature.
If you think that the problem is with the hardware, then borrow this part from your friend from his computer and install it on yours. Once you are sure that this particular part is working unstable on your computer, you can then buy it in the store.
To test RAM, I recommend the MemTest86 program, and for hard checks disk Victoria program(I will describe a detailed discussion of the operation of these programs in separate articles). In addition, it would not hurt to conduct a full virus scan by first updating the virus signature database.
Let me remind you that a dump is a file that is created when a problem occurs and contains detailed description the state of the system at the time the error occurred, and therefore can tell about the cause of the failure.
Let's imagine a situation where your friend has a blue screen of death. He does not understand what it is and why the blue screen of death appeared. Naturally, he turns off the computer and tries to find out from his friends what it was. Of course, he didn’t write anything down on the piece of paper, that is, he doesn’t know what was written, but as you already know, in order to solve this problem you need to know why the error appeared.
That's exactly what it's for special programs, with which you can find out what the reason was. Now, even if you are in another city, you know how you can help your friend. You can use Debugging Tools for Windows or BlueScreenView to view the contents of the dump.
Let's use the BlueScreenView program as an example to figure out how to view dumps. Download the Russified program for a 32-bit system.
Now run the file “BlueScreenView.exe”.
If there are no lines at the top, then there were no failures on your computer.
I didn't have the blue screen of death and so I had to borrow it ;). So now we have a dump that will help us understand how this program works.
To indicate the dump that I have, I need to make changes to the program. To do this, click “Settings” - “Advanced options” or “CRTL” + “O”.
Click “Browse” and indicate where our dump is located.
Note: If the program is on the problem computer, then nothing needs to be changed.
Now we see which files caused the error. Right-click on the line and select “Properties”.
Copy the “File Name” and go to any search engine to find out what kind of file it is.
After a couple of minutes we understand that this file is a video card driver. This is how in a few minutes you can understand the cause of the blue screen of death. But sometimes it takes an hour or more to find out the reasons.
I hope that now you will not have any difficulties in solving the blue screen of death problem.
See you soon!
A must-watch video, because there is something here that cannot be described in words: