How to find out on MTS what the money was written off for. How to check what they withdraw money for on MTS

Have you been a user of a mobile operator's services for quite some time and have you noticed that funds periodically disappear from your balance?

Believe me, money itself disappears very rarely, because high-tech equipment monitors it. In most cases, the forgetfulness factor of the subscriber plays a role here, because it is difficult to keep track of all the connected options on a paid basis.

Now let’s try to figure out what can “eat” a subscriber’s balance without his knowledge, and how to find out what the real reason is

Why does MTS withdraw money?

When you count on a specific amount of money, and it disappears at the most inopportune moment, then this raises a lot of questions. Why did they withdraw money from MTS?? How? For what?

To answer all the questions presented, let’s delve into the root of the problem – the cause. The most popular reason is accidentally connecting to a subscription that charges a certain amount daily in the form of a subscription fee.

The MTS operator does not have free services, especially if it is related to entertainment or roaming options from MTS.

Even when you do not use the option, the subscription fee will be charged regularly. There are situations when a subscriber has switched to a new tariff plan that requires a subscription fee, but he has not fully read the terms of communication. All conditions are documented and recommended reading.

We find out the reasons for writing off funds from the balance

There are different reasons for withdrawing funds from MTS balance. In order not to load your head with extraneous thoughts, you can simply call the number 0890 (free) and the operator will quickly provide information about why the funds are written off.

Be prepared that the consultant may ask for your passport information to establish your identity. Perhaps there is an MTS salon near you? In this case, you do not have to call and wait for the operator to become available.

Just go to the service office and they will advise you on this issue. There is another reliable way to check the status of connected services - visiting your MTS personal account.

A list of all paid services will appear before your eyes, where you can also quickly disable them. Here you can request a report on all expenses for the month, which will be sent as a document by email.

Disable withdrawal of money on MTS

Unfortunately, you won’t be able to receive a report on connected paid services by sending a USSD command on MTS, but you can do a similar action without any problems - dial 0890 and a nice consultant will help you.

After this, you can go to the MTS resource and find commands to deactivate certain options. To deactivate services quickly and easily, the easiest way is to use your MTS personal account.

Here we go to the “Services” section and select the necessary options for deactivation. You should not do this in a fit of emotion, because you can accidentally disable useful services for which you are charged a connection fee.

For disabling paid mobile subscriptions MTS operator created one interesting command: *152*2# , which will open many more options to choose from. Subscriptions have their own command with the following content: *111*919# . Be careful.

It is possible to avoid arbitrary debiting of funds, but you should be vigilant and always be on guard for the safety of your funds:

1. there are special services from MTS that prevent sending SMS to short numbers that imply debiting funds on a subscription basis;
2. You should not enter your active phone number on dubious sites that, under the guise of installing identification, want to ruin you;
3. SMS with winning large sums? This is an obvious scam, do not agree to this; · carefully re-read all the conditions for connecting to MTS tariff plans.

Very pleasant moments happen in life. On your birthday, you unexpectedly received a mobile money transfer from distant relatives, then a few minutes later your friends topped up your balance, and then your beloved grandmother put it on your phone. As a result, you have become the owner of a substantial amount and have already decided what you will spend it on. But don’t know how to withdraw money from an MTS phone?

There are eight proven ways to withdraw funds from a mobile account:

1. USSD request;
2. Receiving cash from an ATM;
3. Transfer to a bank card;
4. Withdraw to an electronic wallet;
5. Send a money transfer on demand;
6. Receive money through Russian Post;
7. MTS office.

They differ from each other only in the size of the commission and the cost of the money transfer operation.

USSD command

This method can be used to transfer money from your phone to a card of any bank. The main thing is that your card belongs to the Master Card or Visa category.

1. Send a request to the MTS interactive service:

*611*bank card number (16 digits without spaces)*amount# call

1. After accepting the application:

A message will be sent from the mobile portal about the need to confirm the payment:

1. If you change your mind about transferring money and send the number “0”, you will receive a notification that the operation has been cancelled:

The USSD command allows you to withdraw up to 15,000 rubles at a time. Commission – 4.3%, but not less than 60 rubles. You can withdraw no more than 15,000 rubles per day, and 40,000 rubles per month.

You transfer 500 rubles to your bank card. Commission on the amount: 500 rub. x 4.3% = 21.5 rub. But according to the terms of the telecom operator, the minimum commission is 60 rubles. Therefore, after the transfer, the following will be debited from your mobile account: 500 rubles. + 60 rubles = 560 rubles.

SMS message

Through the SMS service you can send money to a card or receive cash from an ATM.

Transfer to a bank card

1. Send an SMS to 6111 with the text: card Card number (16 numbers without spaces) amount

1. Wait for the response message and confirm the payment by sending any number other than “0”:

1. After completing the operation, you will receive confirmation of the transaction from the mobile server:

1. And SMS messages about the transfer and crediting of money to a bank card:

The money will arrive on the card within 5 working days. The commission size and money limit are the same as in the first method. An additional fee will be charged for SMS correspondence.

Getting cash from an ATM

If you have an MTS ATM or its partner SMP Bank nearby, you can immediately withdraw money from your MTS phone in cash.

1. Send a message to number 3232: RUB amount

1. Confirm payment with any number other than 0:

1. A notification with a PIN code will be sent to your phone:

1. And SMS – confirmation of money transfer to the ATM:

Within 3 days (72 hours) you have the opportunity to withdraw cash. After the allotted time, the PIN code ceases to be valid, and unclaimed money is transferred back to the mobile account.

To get money from an ATM, perform the following manipulations:

• on the main menu page, find and activate the “Cash from phone account” option;
• select the “MTS money” category;
• enter your phone number, PIN code and amount;
• take the money and check.

You can withdraw up to 5,000 rubles at a time and the same amount per day. Per month – no more than 40,000 rubles. Commission – 5.95%.

You transferred 5,000 rubles to an ATM. The total amount that will be debited from the phone account will be: 5,000 rubles. + 5000 rub. x 5.95% = 5297.50 rubles.

Personal Area

Your account on the telecom operator’s website allows you to withdraw money from your phone in several ways:

• transfer to a bank card;
• withdraw to an electronic wallet;
• send a money transfer on demand;
• receive money through Russian Post.

Transfer to a bank card

1. Find the official website of the cellular company on the Internet. Open the main page and click on it one by one: “My MTS”, “Mobile communications”.

1. Dial your number and request a password:

1. On the main page, go to the “Manage payments” option and click on “Transfer to bank card”:

1. Write your phone number, amount and go “Next”:

1. Enter your bank card number:

1. Click “Get password” and, after receiving an SMS with the code, enter the combination of characters into an empty cell. Next, confirm the transfer:

1. Wait for an SMS about the transaction and reply with any character other than the number 0:

1. After the operation, a message about the transfer of money to the card will appear on the computer monitor:

1. Additionally, a message about the payment will be sent to your phone:

The commission and money limit when transferring money to a bank card through your personal account are identical to the method of transferring money via SMS messages.

Video instruction:

Withdrawing money to an electronic wallet

Through your personal account, you can transfer money from your MTS phone to electronic wallets, and then withdraw cash from them. Conclusions can be made in the following areas:

• Qiwi Wallet;
• Webmoney;
• Mobile Map;
• Wallet One;
• ONPay;
• i-transfer;
• Telemoney;
• PayAnyWay;

Let's look at how you can withdraw money from an MTS phone via Yandex Card.

1. In the “Manage Payments” menu, select “Money Transfers” – “Cash Transfer”:

1. In the left column, click on the line “Electronic money”:

1. Select an electronic wallet, for example Yandex. Money":

1. Write your wallet number, amount and go to the next page:

1. In the window that opens, information about the payment and a notification that an SMS has been sent to you will appear:

1. Send any character other than the number “0” to the server to confirm the operation:

1. After sending your consent, information about the transfer will be displayed on the computer page:

1. You will receive an SMS notification about a successful transaction:

When withdrawing money to an electronic wallet, a commission of 11.35% and 10 rubles for the transfer service are charged.

You need to transfer 1000 rubles. The total amount that will be withdrawn from the mobile account will be: 1000 rubles. x 11.35% + 10 rubles = 1123.50 rubles.

Video instruction:

Sending a money transfer through a payment system operator

1. In the “Manage payments” option, find the category “Money transfers” and “Cash transfers”:

1. Select a payment system operator, for example “UNISTREAM Russia”:

1. Fill in the empty cells: phone number, amount, and click on the “Next” panel:

1. Indicate the full name of the recipient, the sender and his passport details:

1. On the page that opens, click on the “Get password” line, wait for the SMS and enter the sent code:

1. In the reply SMS, write any character to confirm the payment or refuse by sending the number “0”:

1. After processing the request, the result of the operation will be displayed on the monitor: “Completed” or “Cancellation” due to the user’s refusal

The commission for sending money through the Unistream operator is 4.3%. You can send up to 15,000 rubles at a time. The number of payments per day is 5. The maximum daily limit is 30,000 rubles.

Receiving money through Russian Post

1. Go to the “Money Transfers” page and click on the “Russian Post” icon:

1. Enter your number and amount. Click Next:

1. Enter the name of the recipient of the money and the post office code where you want to send the transfer:

1. In the new window, activate the “Get password” line, enter the password sent via SMS, and click on the “Confirm transfer” panel:

1. If you agree to the translation, then send any sign to the MTS server. Or cancel the operation by sending an SMS with the number “0”:

1. After processing the application, a message with the result will appear on the page:

1. You will also receive a message on your phone informing you that the transfer has been sent to the specified address and transaction number:

The money will arrive at the post office within 4 to 8 business days. You can send any amount in the range of 100 – 14,000 rubles up to 5 times a day. The maximum daily limit is 30,000 rubles. Commission for postal transfer – 4.2%. An additional amount of 55 rubles will be charged for the translation service.

You send 2000 rubles. The total amount that will be withdrawn from the phone account will look like this: 2000 rubles. x 4.2% + 55 rub. = 2139 rubles.

If the postal transfer is not requested, after 32 days the funds are returned back to the mobile account.

MTS office

If you want to withdraw from your phone without a commission, then contact the telecom operator’s office directly. Here you will be asked to fill out a special form in which you will need to choose a method of transferring money:

• another phone number;
• bank card.

After submitting a written application, the money will be transferred within 45 days.

Mobile account transactions are a simple and easy way to withdraw cash. The phone is always at hand, you know the number by heart, and the risk of making a mistake when transferring money is minimal and easily corrected.

MTS hotline numbers

If you have any problems or questions, please contact MTS Support Service.

MTS in Belarus has a new a free service that will help subscribers find out for which communication services they were charged. To do this you need to make a USSD request *145# and press the call button.

After a few seconds, the subscriber will receive a response message indicating the date, time and cost five last paid actions– calls, SMS, Internet sessions (total for the last hour), subscription fees, and other charged services.

It is noteworthy that the service is also available to subscribers who are in roaming. Moreover, even outside the home network it remains free, which will allow you to conveniently and quickly control your expenses for communication services abroad.

According to MTS, more than 10% of subscribers who call the operator’s contact center are interested in debiting money. Now you can get the answer to this question yourself and for free.

Find out why the money was written off

The photo blog checked how quickly the answer would come. And what exactly will be in the SMS?

Send USSD request *145#
We see the following message on the screen:

After 10 seconds an SMS arrives:

As you can see, the SMS indicates the date and time of the call, as well as the cost of the call. The letter “M” most likely means that the call was made to an MTS subscriber.

At the specified time, in our case, in addition to calls, the Internet (3G Connect) was also used. But the fee for it is debited from the account in full on the first day of the month, so the cost of Internet sessions is not indicated in SMS (you can monitor the amount of remaining traffic using the USSD request *100#).

P.S. If you suddenly think that MTS has unreasonably written off (“steals”) your money from your phone, this service will help you track the last five paid actions from your mobile phone. When information is needed for a longer period, it is necessary to order a detailed statement or a balance sheet report.

MTS clients have the opportunity to receive information about all the services they use, as well as data on their costs. Providing a report on the funds spent per day makes it possible to analyze and distribute them correctly. Perhaps the client has connected services that he does not use, but the debiting of funds continues, because they are active. There are several options for how to find out the latest debits on MTS.

Obtaining data on transactions performed during the day

Each MTS client can find out the latest debits from their account. For this purpose the following services are provided:

1. Detailing of operations. The report shows calls, messages and other services used over a six-month period. You can request data in your personal account or at the customer service center. You must leave a corresponding request in the detailed details section. The answer comes to your personal account or by email. It is possible to independently choose the most convenient document format.
2. "Today's expenses." Before you find out the last 5 write-offs on MTS, you need to dial the combination *152#. This service allows you to control funds written off during the day. This is especially true in cases where the client immediately discovered a leak of funds and wants to find out where and for what they were written off.

For customers interested in how to find out the latest money debits on MTS, it is enough to remember one number - *152#. It is relevant both within the region and in roaming. The MTS company cares about its customers, therefore it provides data on the latest actions completely free of charge. The service is very convenient, as it helps to control the funds in the account and prevent them from being written off to unnecessary destinations. The client can at any time refuse many services and additional applications, as well as calls to expensive destinations.

As for the granularity, it allows you to make a complete analysis of your mobile activity. It will take more time to receive it than in the case of how to find out the last five write-offs on MTS. Depending on the selected period, a table of outgoing and incoming calls, as well as messages and active services is formed. The cost of each service and the frequency of its use are indicated, which makes it possible to calculate all expenses for mobile communications. Both operations are very useful and convenient.

Modern needs and opportunities are still far apart for many people. Every person wants to receive the most comfortable tariff conditions at the lowest price. But even in this case, at times you can notice that the balance on the phone seems to live its own life. How to find out what money is being withdrawn for on MTS in order to prevent unnecessary charges for unnecessary services?

Reasons for withdrawal

The MTS company withdraws money as both regular and additional payments. Sometimes it is very difficult to keep track of all the services and often subscribers have a question: why are they withdrawing money from MTS, how to find out why they are withdrawing money from MTS, in time to prevent unnecessary spending of funds.

There are times when at the most inopportune moment we discover that money is missing from our account, when we need to send a very important SMS or make a fateful call. How to find out why you withdrew money on MTS? You just need to reconsider the main reasons for such an operation:

• Connecting additional subscriptions;
• Using paid services or options for which additional money may be debited from the phone;
• Switching to a tariff plan that provides for mandatory regular monthly payments. In this case, money is written off in a fixed amount just like that on the same date of each month.

Why does money leave my account?

Nothing just ever happens like that. The mobile account of each subscriber is no exception. In practice, in most cases, it is not so easy to cooperate with MTS. Not all of the company’s clients read the terms of the chosen tariff. A certain tariff plan may have additional conditions for its use and its own fees for different types of services that are included in the package, but additional funds must be charged for them.

If you are faced with the problem of missing funds from your mobile account, you will be interested in knowing how to see where they are being written off. To do this, it is best to contact a call center operator. During a personal conversation, you can find out all the information on the account, the selected tariff, paid services and their prices.

Russia is filled with MTS showrooms in all cities. It is here that the relevant specialists will be able to provide all available information on issues that interest you, even without connecting to an operator. The advantage of this opportunity is that there is no need to wait for a long time until some operator becomes available to connect with you.

It is very convenient to check and control the availability of funds using your personal account. This is done thanks to the ability to see all connected services or order a monthly report detailing expenses. Such a controlling order by number is a free option of the mobile operator’s service.

How to prevent withdrawals

Personal account is a convenient and easy-to-use service from MTS. Here, thanks to the service management option, you can see all connected additional functions, select unnecessary ones and disable them.

You can say goodbye to mobile subscriptions that do not benefit you as a cellular user with a small operation: you need to enter the command *152*2# or *111*919#.