Date of publication: 01/19/2018
Any registered postal item, be it a parcel, parcel post or registered letter, has an individual track number. Using the track number, the sender or recipient, or any other person who knows this code, can track the movement of a parcel or registered letter from the moment of acceptance to the moment of receipt by the final addressee. But how can you find out the track number of a parcel sent by mail?
So, after registering the parcel at the Russian Post office, the shipment is assigned a unique track number. The track code is indicated in the receipt, which the postal operator must hand over to the sender.
The number we are interested in consists of 14 digits. In this case, sometimes the last digit is indicated with a space - it must also be taken into account.
The track number in the receipt may be indicated after the words: “ RPO No....», « Postal ID number" etc. But in any case, finding the 14-digit combination we need will not be difficult.
|
|
If you are the recipient of a parcel or registered letter, then for tracking, find out the track number from the sender. Online stores and private sellers very often provide the tracking number themselves, without additional request from the buyer.
How to find out the tracking number of a parcel if you have lost your receipt
It happens that the check is lost or someone throws it out of the household. After all, few people keep receipts from the store, but why is a postal receipt better?
The check receipt, which is issued at the post office, must be kept, not only in order to find the tracking number of the shipment at the right time, but also in case of loss of the parcel, the check will be needed to write a search application.
So how can you find out the tracking number of a parcel if the receipt has been lost? The only option in in this case– contact the Russian Post office again, where you sent the shipment from, and ask to see the track number based on your last name and the date the parcel was sent. If you don’t remember the date, you can also find the data by last name. The less time passes from the moment the parcel is sent, the greater the chance that the data you need will be found.
At the same time, as they write on the forums, the postal operator’s responsibilities do not include searching for data about the item if a check is suddenly lost. That is, in this case, you should only rely on the responsiveness of the postal employee. True, in some regions there is a paid additional service at the post office for the restoration of a lost check.
In this section you will find modern and convenient service for fast and accurate tracking of parcels and mail delivered by the Russian postal operator FSUE Russian Post. The Russian Post enterprise consists of 87 branches employing more than 350,000 employees. Russian Post is a large enterprise that is constantly improving and provides the population with a wide range of postal and financial services. The main direction of his work is the reception, dispatch, transportation and delivery of parcels and postal items in the territory of Russian Federation, as well as beyond.
Using this service, in just a couple of minutes you can track the exact location of a parcel or postal item delivered by Russian Post.
How to track by parcel number?
Tracking the transportation and delivery of a parcel by Russian Post is quite simple: to do this, you need to enter a barcode identifier in the “# Tracking Number” box. It can contain 13 or 14 characters, including letters and numbers. You can find this identifier or alphanumeric number of the postal item on your payment document or receipt. When introducing, pay attention to the fact that capital letters must be used. After entering it, click on the “Track” button or the “Enter” key.
What are the tracking numbers?
In order to track a parcel by number, you need to know the unique track number. This number is assigned to each parcel in accordance with the S10 standard of the Universal Postal Union. It may contain 14 digits if the shipment is within Russia, or contain a combination of 13 alphanumeric characters when the shipment is international. For international shipping, the track number consists of 13 characters. The first are the letters of the Latin alphabet, indicating the marking of the shipment. Only numbers starting with the letters R, C, E, V, L are subject to tracking. The second character will be any letter of the Latin alphabet, ensuring the uniqueness of the number. The next nine characters are numbers. The last two characters are Latin letters indicating the country code in S10 format, for example, for Russia these are the letters RU.
Examples of tracking numbers:
- CE098765432RU - for international shipment.
- 13243564758695 - for departure within the Russian Federation.
What statuses can there be?
When tracking parcels and mail delivered by Russian Post, there may be the following status options:
Welcome. — This status means that the postal item arrived at a foreign post office, where it was assigned the specified track number.
Arrival at MMPO. — This status means that the postal item has arrived at the place of international postal exchange to undergo customs clearance and prepare for shipment from the sender’s country (export).
Export. — This means that the shipment has been handed over to the carrier for delivery to the territory of the Russian Federation. Between the statuses Export and Import, it is impossible to track a postal item from Russian Post.
Import. — This status means that the postal item has arrived at the sorting point of Russian Post, and has also been registered on the territory of Russia. Postal items arrive in Russia through international exchange offices (IEOs), which are located in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk.
Handed over to customs. — This status means that the postal item was transferred to the Federal Customs Service. There, all parcels and shipments undergo x-ray inspection.
Customs clearance has been completed. — This status means that the postal item has successfully passed customs checks and returned to Russian Post.
Detained by customs. — This means that the postal item was detained by customs. The reason may be that the monthly limit for importing goods is exceeded by one mailing address(1000 euros or 31 kg). If there is this excess, then the goods are subject to customs duty in the amount of 30% of the value of the goods, but not less than 4 euros per 1 kg.
Left MMPO. — This status means that the parcel has left the MMPO and is being sent to the sorting center. From this moment on, regulated delivery times within the territory of Russia apply. Delivery times depend on the type of shipment and range from 7-11 days for parcels arriving in Russia by airmail, 8-20 days for parcels arriving by land transport.
Arrived at the sorting center. — In this center, parcels are distributed along the main routes in Russia, sealed, packaged and sent to their destination.
Left the sorting center. — This means that the parcel has been sorted and left the sorting center.
Arrived at the sorting center. — This status means that the parcel has arrived at the next regional sorting center.
Left the sorting center. — The parcel left the regional sorting center.
Came to the place of delivery. — This status means that the parcel has arrived at the recipient's post office. According to the rules of Russian Post, a notice is issued on the same day stating that the parcel is at the post office. The postman must deliver the notice to the recipient no later than the next day.
Delivery to the addressee. — This is the final status, which means that the postal item has been delivered to the addressee against signature.
How to receive a parcel or postal item?
In order to receive a parcel or postal item, you need to go to the Russian Post office indicated in your destination and present a document proving your identity. This may be a passport of a citizen of the Russian Federation, a foreign passport, a military ID, a certificate of release or another identity document that temporarily replaces a passport.
Founded in 2002, the national postal operator Russian Post provides a wide range of services. In addition to letters, bills and money transfers, every year almost 300 million parcels are processed in 42 thousand branches. Thanks to modern services, tracking of postal items is available to you, which means that now you can know exactly about all movements of the parcel at any stage of delivery.
Package Tracking
Checking the tracking of your parcel is very simple - you can do it online from your home computer or smartphone. You can track your parcel at any time using the track number, and also install it on your smartphone special application, allowing you to check the status of your shipment at any time. An individual track number is assigned to each shipment after delivery is completed, from now on you can track the track for free at any time. If you made a purchase online, the track number will be visible on the order page, and if it is a package from a private person, you can track it using the receipt number. You can also track international postal items, which greatly facilitates purchases in online stores in other countries - the parcel will definitely not get lost and will arrive on time. It is worth paying attention to the fact that the track numbers of parcels from other countries differ from the numbers of Russian parcels - they contain Latin letters. Most foreign track numbers are recognized by the service, so, as a rule, there are problems with postal tracking does not arise. If you cannot track a postal item from abroad, then you can check the tracking of the parcel on the post office website of the sending country. As a rule, transit routes through different countries, in each of which you can track your parcel.
Convenience for clients
Russian Post is trying to improve its service for customers as much as possible; now a resident anywhere in the country can use the mail search service. Jokes about Russian Post delivering packages after a year or not delivering them at all are no longer relevant - if the track is not tracked, a person can immediately contact the support service and the issue will be resolved as soon as possible. Transition to modern technologies not only improved the work of the country's postal operator, but also increased customer confidence. Now anyone can track a parcel by number. In addition, Russian Post provides the opportunity to subscribe to changes in the status of shipments and receive email automatic notifications every time a package changes location.
Maximum security
The ability to track the parcel reduces the risk of loss to a minimum. The service allows you to check your mail at any time, and if you have any questions, you can contact the hotline. If you cannot track the parcel, then at any post office you can submit an application to search for postal items. The system is thought out to the smallest detail; postal tracking is carried out both in Russia and in other countries. You can submit an application within six months from the date of sending; to do this, it is enough to present the check issued upon sending and an identification document. Nowadays, cases of lost parcels are extremely rare, but if this happens, you have the right to receive monetary compensation.
A modern service allows you to know about the status of your mail at any time, with it you will always be sure that the parcel will arrive on time. Right place. Applications, websites, alerts - all this makes mail operations as fast, convenient and safe as possible.
Information about Russian Post
Hotline: 8-800-2005-888
Official website: pochta.ru/
Track your parcel: www.pochta.ru/tracking
Help: https://www.pochta.ru/support
How to track a Russian Post parcel
Surely everyone has come across how mail works at least once in their life. Sometimes you never cease to be amazed at the speed and reliability, but there are also moments when the parcel is still not there. It will help you find out where the long-awaited cargo is located. Package Tracking. This is a mail utility that helps identify the location, as well as find out the path traveled. If you don't know how track the parcel by number, Russian Post suggests the following steps:
Thus, just two simple steps will help solve the exciting issue.
What to do if tracking of postal parcels of the Russian Post failed?
We have compiled a list of the most common cases in which this situation is possible, as well as tips for solving them.
- 1. Too little time has passed. Postal workers sometimes simply do not have time to enter data into the database. It is also possible that the foreign parcel did not arrive in the country, therefore there is no information about it. We suggest you try again after a few days.
- 2. Any of the characters entered are incorrect. First of all, you should check the entered number, whether all characters are indicated, and whether all letters are written in Latin letters. If the answer to at least one of these points is “yes,” then correct it and repeat the process.
- 3. You wanted track your parcel from aliexpress, but there is no data about it in the system. Unfortunately, in such situations it is not uncommon that the seller from China decided to save a little and sent parcel without tracking number
, and the reported character set is randomly generated characters.
In this case, nothing can be done, all you can do is wait. Brief information on Russian Post parcel numbers It's no secret that different types parcels have different
- 1. appearance numbers. What does each of them mean? Let's figure it out. Registered letters and small
- 2. parcels within Russia have 14 digits in their body.
- 3. International shipments, as well as parcels and large packages contain 4 letters (2 at the beginning and 2 at the end), and 9 numbers between them. Only numbers starting with the letters V, R, L and C are available for tracking - they indicate the type of shipment. The last 2 letters are the sending country code (RU, US).
Ems tracking
involves searching for a parcel following an expedited delivery route. Their number is almost identical to the international one, but always begins with the letter E.
We hope that our article will help you learn a little more about the procedure for identifying items and save time searching for them. To track your parcel you need to take a few simple steps.
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)