In recent years, the integration of smartphones into human life has only intensified. Now it is impossible to imagine your life without this means of communication. Mobile operators allow subscribers to make financial operations using your personal account. To perform such operations, you need to enter mobile or commands very carefully, which is quite difficult in the modern bustle.
Options for erroneous payments
Erroneous payments- a common phenomenon that companies providing communication services have learned to effectively combat. This article will discuss all the ways to return money spent as a result of an erroneous payment, which the Beeline operator provides to its customers.
What payments can be canceled without “traveling” to the company’s office or writing applications.
Beeline allows you to remotely cancel an erroneous operation if it does not contradict the following criteria:
- The transfer amount does not exceed three thousand rubles. No explanation needed here.
- The number of erroneous cell phone numbers does not exceed two. That is, if the correct address is 8-960-999-999-99, and 8-960-999-987-99 was entered, then a refund remotely available. However, in the case of 8-960-999-999-99 with error 8-960-999-876-99, you will have to use other methods.
- Less than 14 days have passed since the transfer of funds.
- The number to which the transfer was made should not begin with the number 6. Example: 8-603 *** *** **.
- Erroneous and correct accounts must belong mobile operator Beeline. If this happens, then the money will not be returned in any way. No company will demand money from another because of a customer mistake.
To check the ownership of the phone, you must use the following ussd command: *444*Checked number without 8#. This step will ensure that both accounts belong to the same company providing communication services.
If all conditions are met, the client will easily return the money using one of the proposed methods.
Methods for canceling an operation
IN There are three methods to return a Beeline payment without visiting the office:
- Go to the page perenos.beeline.ru and fill out the form.
- Use USSD command *278#.
- Call 07222.
The listed options are very convenient and do not require large quantity time. But a person can use them only if his mistake fits the conditions for canceling the operation. Otherwise, you will have to perform the following steps.
Canceling a transfer that does not meet the criteria
There are two options for returning a Beeline payment::
- Go to the nearest company office and, providing your passport and receipt, cancel the payment and return the money.
- The second method is to send an application by email: otvet.beeline.ru.
If you have no experience in writing applications, then it is preferable to choose the first method. Upon arriving at the office, company employees will explain in detail what needs to be done and how. This option is preferable for residents of large cities, where there will definitely be an operator’s office.
The second option will raise many questions among users. But for residents of urban villages or small towns, this is the only salvation, since there may not be a company office.
On the official website of the telecom operator it is easy to find templates for the application that must be drawn up to apply for the restoration of funds. The client will need to provide the payer’s details and attach a copy of their passport, receipt or check to the application. If the entire list of specified documents is not attached, then cancellation of the transfer will be refused.
Refund nuances
If the client made a money transfer from bank card, then his money will be returned to the card. The situation is similar with electronic wallets. If funds were transferred from the subscriber’s personal account, they will be returned to his personal account accordingly.
There is one caveat that does not allow you to return the money in any way. This can happen if there is no error in the refunded amount on the account number. This is quite possible. Let's say that a person made a mistake and accidentally sent a couple of thousand rubles to the account of an unknown person, and the person spent them freely. In this case, the telecom operator does not bear any responsibility and no one will return the money.
Particular attention must be paid to errors in the number. If a person makes a mistake in the phone number in its first three digits after 8. Instead of 960, 920 was written. In this case, the money will be transferred to the number of another operator, and if this does happen, then a refund will not be possible. True, such operations are very rare and in most cases are not available.
All methods and nuances of funds recovery are described. Have a good mood and be careful!
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Quite often there are situations when, when replenishing a personal account, a subscriber mistakenly transfers money to another number. It is enough to make a mistake in one number and the money will be spent for other purposes. No one is immune from such an error, and the operators themselves understand this very well. At the moment, all operators are doing their best to accommodate customers who want to return an erroneous payment, and Beeline is no exception. Most people who find themselves in a similar situation have no idea how to return an erroneous Beeline payment. Meanwhile, sometimes to return a payment you don’t even need to visit a Beeline office and fill out various applications.
As part of this review, we will look at all the ways to return an erroneous payment. The return method should be chosen depending on what kind of mistake you made and what amount we are talking about. We will analyze all possible situations, including hopeless ones.
How to return an erroneous Beeline payment remotely
The Beeline operator is ready to help subscribers who made a mistake when replenishing their account and sent money to another number. Especially for such cases, instructions have been published on the Beeline website that must be followed when making an erroneous payment. Unfortunately, the operator does not mention possible difficulties in his instructions, so we decided to add official instructions own recommendations.
You can return an erroneous Beeline payment:
- By calling the help center;
- By sending a written application by e-mail;
- By contacting the Beeline office.
The first thing to discuss is the possibility of remotely refunding an erroneous payment. It is possible to return money without visiting a Beeline office, however, you cannot count on such an opportunity in all cases.
If your cash payment is up to 500 rubles and the error in the number is 1-2 digits, then to solve the problem you just need to call the customer support center. 0611 . Of course, you will need to confirm the fact of an erroneous payment. The specialist will tell you exactly what data needs to be provided. Usually you need to indicate the erroneous number, payment amount, date and time of payment, as well as your passport details. The operator will check whether an erroneous payment was actually made and if everything is confirmed, an application for payment adjustment will be submitted. After some time, the money will arrive in your account.
As you can see, there is nothing complicated about returning funds mistakenly deposited into your account. However, everything will be so simple only if the amount does not exceed 500 rubles, and the error in the number does not exceed two digits. In other cases you will have to tinker.
- Attention
The payment is transferred only if there is money in the balance of the erroneously specified phone number.
What to do if you cannot adjust the payment through the call center
Unfortunately, it is not possible in all cases to return an erroneous Beeline payment by calling the operator. To resolve the issue of transferring funds over 500 rubles or an error in the number of more than 2 digits, you must contact the nearest Beeline office, and be sure to take your passport and payment receipt with you. You will be asked to complete one of two applications:
- Application for transfer of funds to correct number;
- Application for refund.
The office will help you fill out an application and all you have to do is wait for the payment to be adjusted. This is exactly how the operator describes this procedure, but in practice not everything is so smooth. If you believe reviews on the Internet, returning an erroneous payment can be very problematic. As an experiment, we deliberately sent 1000 rubles to the wrong number, after which we applied for a payment adjustment. In our case, there were no significant problems and we returned the money after 8 days.
Again, if you believe the reviews, the payment adjustment is not always as successful as in our experiment. Perhaps if we were talking about a more substantial amount, we would have encountered problems. We are not yet ready to tempt fate and use, for example, 10 thousand rubles in an experiment. In general, despite the success of the experiment, we consider most of the negative reviews to be absolutely justified. We have repeatedly encountered disgusting behavior from operators and if you encounter problems when trying to return an erroneous payment, we will not be surprised.
By the way, if you do not have the desire or opportunity to visit the Beeline office, you can send a written application by e-mail. The letter must indicate the payer’s passport details, and also be sure to attach a copy of the payment document: receipt or check. A sample application can be downloaded from the operator’s official website. The application is sent through the “Contacts” section, which can also be found on the Beeline website.
Situations often arise when, while replenishing their personal account, the subscriber makes a mistake and transfers funds to another number. Even one accidentally entered incorrect number and your money goes to the wrong destination.
It happens that in the hustle and bustle, before sending, they did not check the accuracy of the entered data, and this results in such a nuisance. Operators understand the possibility of such situations and most often meet their subscribers halfway.
Of course, Beeline helps you get your money back if you have the wrong number. I believe that most people have no idea how to get their lost money back.
But returning an erroneous payment to Beeline is quite possible; you can replenish your funds in several ways.
Ways to cancel a transfer:
- Remotely;
- By calling hotline;
- By sending an application by e-mail;
- Through an office visit.
Refunding is simple and convenient. №1 Remotely
Having realized that the money sent, instead of replenishing your number, went to another recipient, urgently try to return it. This must be done as soon as possible, before the recipient has time to spend it.
To cancel a Beeline payment, the operator offers to use an automatic service to transfer incorrectly credited money. The service can be used if:
- The phone number to which the money was sent, as well as yours, must be serviced by Beeline
- Maximum 2 incorrect digits;
- The transfer period should not exceed two weeks;
- The transferred amount is no more than 3,000 rubles;
- The first digit in the number (code) cannot be “6”, for example (8 605......), if this condition is violated, you will not get your money back.
The requested refund is possible only if the entire required amount is available in the account (declared number). Otherwise, only the existing balance will be refunded.
If all conditions are met, then this method How to return an erroneous Beeline payment is the easiest and fastest way. You only need to do a few steps:
- Send from your mobile USSD - request by number *278*# - call;
- Call on service number– challenge;
- Visit the page www.perenos.beeline.ru, below there is a field for entering the correct number and confirmation code received via SMS.
If you made an erroneous payment to Beeline by dialing the wrong subscriber number, the problem will be resolved in a short time. A large Russian operator has provided several methods that you can use to get your money back.
If, after making the payment, your Beeline account has not been replenished, then carefully check the receipt. Perhaps the number was entered with errors, so the deposited funds went to the account of another subscriber. Once a defect is discovered, it is important to act as quickly as possible. According to the operator's rules, you have only 14 calendar days to return your money.
At Beeline, money is returned from the account only if there are enough funds on the named number. Otherwise, only part of the erroneous payment will be refunded. Therefore, do not waste time and immediately contact the operator for help, especially if we are talking about a large amount.
How does the return process work?
Beeline subscribers will not have to make any additional efforts to get their money back. The company has automatic system applications for porting to another number Money. It can be used from your phone or browser. The procedure will take a few minutes and will save you from the need to communicate with technical support. For those who find this option unsuitable, other communication channels are available, such as email, an office visit, or a hotline.
The necessary conditions
It is important to consider that it is only possible to transfer an erroneous payment to the correct account if both numbers belong to the Beeline mobile operator. You can easily check this information yourself. Use the USSD menu by dialing *444*subscriber number#. Please indicate the number without the number 8 and the international code +7. A positive result facilitates a refund. If the account you mistakenly topped up belongs to another operator, then you need to contact him. Every major company in the cellular communications market has its own methods of canceling payments.
What to do if you indicated the wrong phone number when paying your bill
If both you and the subscriber who received your payment belong to the Beeline network, then it is convenient to apply for a refund of erroneously transferred funds through an automatic service. You can choose any of the following methods:
- Dial *278# in the USSD menu and press the call button. After this, follow the operator's instructions.
- Call service center by calling 07222. The robot assistant will instruct you on further actions.
- Use the website www.perenos.beeline.ru. Enter your phone number in the special window at the bottom of the page and request a verification code via SMS. Enter it on the site and follow the instructions.
Conditions and methods of automatic refund
Please note that the automatic application will only be processed and executed if several restrictions are met:
- the error in the number is no more than 2 digits;
- the incorrect number does not belong to a legal entity;
- the number does not start with 6 (in this case, a refund is not possible);
- the payment amount is less than RUB 3,000.
If any of these conditions are not met, the erroneous top-up can still be cancelled, but you will have to use one of the following methods to do so.
Visit to Beeline office
You can find out the address of the nearest operator branch like this:
- visit the “Offices and Coverage” section on the company’s website and indicate your location;
- order the service “List of nearest offices” with mobile phone by sending an SMS with the text “Beeline” to number 5166;
- use the “Locator” service by selecting “What’s nearby” in the main menu, and in it “Beeline Offices”.
Please note that the “List of Nearby Offices” and “Locator” services are paid: the cost of using them is 3 rubles. per day.
When visiting the office, you will need your passport and a receipt confirming payment of the erroneous payment. Therefore, the operator recommends not throwing away the receipt until the amount is credited to your account.
An office employee will ask you to fill out an application form for a refund or transfer of funds. The document must indicate the date of payment and its amount. If necessary, indicate the correct number to which the money should be transferred. The company promises to review the application and correct the error within 14 working days.
To return an erroneous payment from a bank card, provide its details:
- Account number;
- TIN of the bank that issued the card;
- correspondent account;
- card number.
For the issue to be resolved in your favor, the application must be drawn up by the card owner.
Using email
A similar procedure can be carried out from home: download an application for the return of erroneously transferred funds from the Beeline website, print it out, fill it out and sign it. Add a copy of the check or receipt to the scanned copy of the application, and then send this package of documents to email address [email protected]. In the text of the cover letter, do not forget to indicate the payer’s passport information. You should expect a response no earlier than in 2 weeks.
Call the hotline
Also, a Beeline client can contact the operator’s hotline by calling 8 800 700 0611 or the short number 0611. But it is worth considering that the waiting time for a response and explanation with a technical support employee may take longer. In addition, if your payment was more than 500 rubles, then you will be advised to fill out a standard application and submit it to one of the company’s offices. Therefore, you should use this method only if all other options are not available to you.
Make a mistake in typing telephone number maybe even an extremely neat and attentive person. But it's one thing when you make an erroneous call, and quite another thing when you make a payment to the wrong number. How to return an erroneous payment on Beeline and get your money back?
There is nothing complicated about this, since Beeline operator can correct almost any erroneous payment. If you managed to send money to the wrong number, feel free to contact the nearest service office or call the customer service - they will definitely help you. In this review we will give you detailed information to correct erroneous payments.
What’s good about the Beeline operator is that it can correct an erroneous payment without visiting service offices. Most often, we make a mistake of a maximum of one or two numbers. If you have committed this error, and the amount of the erroneous replenishment did not exceed three thousand rubles, feel free to call the automatic service at 07222. You can also use the USSD command *278# or go to the page perenos.beeline.ru to automatically transfer erroneous funds.
This instruction is valid for erroneous payments in which the discrepancy does not exceed two digits, for example, the last two digits are confused.
If the amount of the erroneous payment was more than 3,000 rubles (or the discrepancy in the phone number was more than two digits), you will have to contact the nearest service office or dealer showroom that has the right to accept applications for adjustment of erroneous payments. Here we can fill out one of two applications:
- To transfer funds to the correct number;
- For a refund to the card or in cash (depending on the method of replenishing the account).
If you need to make a payment adjustment, fill out the first application. It indicates the subscriber’s data, the payment amount, as well as correct and incorrect phone numbers. A copy of the receipt confirming the fact of the erroneous payment is attached to the application.
If you want to return your money in cash or to a card, fill out the second application. When making a payment from a bank card, provide its full details (you can get them from the bank). Cash will be available at Beeline offices. A refund is most often relevant when depositing too much money. But we must remember that most payment platforms charge a fee for each payment– the Beeline operator will return only the principal amount to you.
If you do not want to go to the nearest service office, you should download and fill out the appropriate application, scan it and send it along with a check to the address Email, listed on the official Beeline website in the “Contacts” section. When submitting applications for adjustment, you should remember that a refund is only possible if there is a sufficient amount in the account of the recipient of the erroneous payment. Therefore, you should not delay making adjustments if you make an error in your next payment.
All possible ways How to transfer money from Beeline to another number were discussed in a special review.
You received money by mistake
What to do if you are the recipient of an erroneous payment? There is no point in contacting the Beeline customer service office - no one here knows who the payment was intended for. Therefore you should wait for any action from the sender- he will either call with a request to return the money to the correct number, or contact the Beeline service office with a request to adjust the payment.
Let us remind you that the Beeline operator has a special service “Beeline Money”, with which you can send part of your funds to the numbers of other operators, for example, transfer money to Tele2.
It’s up to you to return the money voluntarily or not. But you need to remember that this is still not your money, and it is advisable to return it. At least for my own peace of mind.