How to call an ambulance. Ways to call an ambulance from a cell phone Emergency call for an ambulance

Moscow is one of the largest megacities in the world. Here, emergency situations arise every day, in which we can provide assistance. But in order for her to arrive on time, you need to know how to call an ambulance in Moscow. 03 will not always help. Special rules apply when calling for emergency help. This material will help you call an ambulance in Moscow in a timely manner, including from your mobile phone.

Short numbers for calling an ambulance

The main number for calling an ambulance in Moscow is

It works when dialing from landline and mobile phones. It is important to know that calls to this number are free.

In addition to number 103, there is also a number for calling any emergency service -

The advantage of this service is that you can call 112 even in the following cases:

  • when the SIM card is blocked or is completely missing from the phone;
  • when the personal account runs out of funds or the subscriber goes into the red altogether.

Cases in which an emergency call is necessary

Qualified Moscow ambulance doctors are always ready to assist victims, immediately arrive when called and take emergency measures to save their health. However, every person should know in which situation it is necessary to immediately go to the emergency room, and in which situation you can take the necessary measures yourself or go to the clinic.

For example, many people rush to the phone when the temperature is high. However, in most cases, you can bring it down yourself, having antipyretic drugs on hand. An increase in temperature is a natural protective reaction of the body during a cold. With proper drug treatment and adherence to the regimen, the patient’s condition will stabilize within 2-3 days.

You should resort to the help of emergency doctors when the temperature reaches alarming levels (above 40°C) or if it does not subside for more than 3 days.

Calling an ambulance in Moscow is needed in the following situations:

  • the occurrence of acute pathology;
  • sudden exacerbation of a chronic disease;
  • sudden manifestation of a dangerous disease;
  • receiving dangerous injury.

In the same time, for the treatment of a chronic disease without exacerbation, calling an ambulance is not only unnecessary, but also harmful. Here it is necessary to contact the attending physician at the clinic, who has information about the dynamics of the disease, is familiar with the current condition of the patient and knows what treatment was prescribed. While emergency physicians prescribe potent drugs that are designed to one-time quickly improve the patient's condition and eliminate the threat to life. Such drugs are not suitable for conventional treatment; they can only cause additional harm to the body.

You should not call an ambulance in order to get recommendations for treatment of a chronic disease, to obtain prescriptions for drugs or a certificate. These actions are not within the competence of emergency physicians. There are doctors or nurses at the clinic for this.

Sometimes an ambulance call ends with the fact that, after examining the patient, the doctors call the local doctor from the clinic to see him, since the case is within his competence. But such a specialist could be called by the patient himself or his relatives, without going to emergency care. Time is lost both for the patient and for the ambulance team, which may be more needed elsewhere.

It is necessary to remember that the doctor from the clinic will come any day of the week, even weekends.

Just remember to give the actual address of the patient’s stay, and not his registration address. It also does not matter whether the patient has an insurance policy or not - the doctor will come when called in any case.

In case of injury, you need to call an ambulance when there is a serious danger to health or life (for example, severe blood loss or pain). In case of minor injury, you need to get to the clinic on your own or with the help of loved ones or relatives, where doctors will provide the necessary assistance. Here they will make a decision about the need for hospitalization.

When calling an ambulance in Moscow, you need to know that its staff includes specialists in various fields. Both therapists and pediatricians work here. The necessary specialist will arrive as part of the team, provide emergency assistance and recommend further actions. If the doctor considers it necessary to hospitalize the patient, he will issue a referral to the appropriate department of the hospital.

Rules for communicating with the dispatcher

By calling ambulance Moscow, the subscriber, as a rule, quickly connects to the dispatcher. However, there are times when the line is overloaded, so the connection does not occur immediately. Then the machine will inform the subscriber that he needs to wait for some time, and as soon as the dispatcher is free, he will answer immediately. In order for assistance to be provided in a timely and high-quality manner, it is necessary to clearly answer all the questions of the control room employee and provide him with the following information:

  • essence of the incident. The more accurately the subscriber tells about what happened, the easier and faster the dispatcher will determine what kind of help is required in this case;
  • the phone number from which the call is made;
  • the address where the patient is located. If it is impossible to indicate the address, you need to indicate important landmarks that will help the team find Right place. Information about the entrance number, the fastest way to get there, the code on the door, etc. will help you get to the patient on time;
  • Full name of the patient (if possible);
  • the patient’s age (exact or at least approximate);
  • Full name of the person calling the ambulance.

The dispatcher's questions must be answered quickly and at the same time clearly and accurately. This will help dispatch the team as quickly as possible and understand what kind of help the victim needs first of all. It is necessary to provide information about factors that may complicate arrival at the specified address (for example, repair work).

If there may be difficulties in finding the specified address, it will be very helpful if the caller or another person comes forward to meet the team and help them get to the patient.

In conclusion, the dispatcher must once again clarify the address, as well as the district of Moscow and name the team that will be sent to the patient. It is also possible that he will switch the subscriber to a doctor at the consultation point.

How long to wait for an ambulance in Moscow?

When an emergency call comes in, it is processed by determining the nearest emergency room to the patient. Today there are about 60 such points in Moscow. Each of them has several teams ready to go when called.

The dispatcher will listen to the caller and determine the number and type of teams that are needed in this case. Each Moscow ambulance substation has on its staff not only regular teams, but also specialized ones (for example, pediatric or psychiatric). In order for the dispatcher to determine the number of teams that need to be sent to the scene of the incident, he needs to provide information about the number of victims.

An ambulance will arrive at the specified address as soon as possible. But the exact arrival time depends on many factors, such as traffic conditions. Despite the fact that the ambulance, heading to the scene of the incident, uses flashing lights, which oblige the vehicle to pass, not all drivers adhere to this rule. Doctors often encounter blocked access routes to the scene of an incident. Irresponsible actions of drivers and other citizens often make it difficult for an ambulance to reach the victim.

When should you not wait for an ambulance?

If the victim's family owns vehicle, and the patient’s condition allows him to get to the clinic without the help of doctors, it is better not to call an ambulance and not wait for its arrival. You can go to the hospital yourself, where doctors will quickly provide emergency care. You can also use taxi services.

Additional services provided by the ambulance station

By calling 103, you can also get advice from medical professionals. To do this you can ask to be transferred to a consultation center. You can also reach him by direct phone

Here, an experienced doctor will tell you what to do in a given situation, what measures to take to improve the patient’s condition, and whether there is a need to call an ambulance.

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Life is full of situations when emergency assistance is needed, and there is not a minute to waste. Modern mobile communications and availability for almost every person mobile phone allow you to solve this problem in the shortest possible time. It is important to learn how to navigate emergency services in order to quickly dial desired number. How to call an ambulance with cell phone find out from our article.

Single emergency call number

There is a single number valid in the CIS countries and the European Union - 112 . This is a universal number that includes all existing quick response services, including emergency medical services. You can dial it from your cell phone and call an ambulance, regardless of which telecom operator the mobile phone is connected to, as well as in its absence.

A call to the single number 112 is free, it works in any case, even if the SIM card is blocked or is not in the phone at all.

Modern mobile devices have an emergency call or a special button in the menu that responds specifically to this universal number. After the dispatcher responds, you need to briefly and quickly state the problem, and you will immediately be switched to the right one - ambulance, police, fire, gas, anti-terrorism.

This single number is convenient to use when a person does not remember the numbers of the necessary services, especially since before each telecom operator they had their own characteristics.

How to call an ambulance from a mobile phone

The medical emergency number is publicly known - 03 , it is dialed from a landline home phone. But when the need arises to call an ambulance from a cell phone, not every user knows that dialing 01, 02, 03, 04 in the device will not work.

The fact is that most mobile phones operate on a single digital standard GSM (GlobalSystemforMovile), which refers to the unified European communications standardization. The call only works when you dial at least 3 digits.

Until recently, each provider had its own rules for calling an ambulance from a mobile phone. This created confusion and problems when recruiting them in emergency situations. Since 2017, a single number has been adopted for all Russian operators, allowing you to call an ambulance from a cell phone.

Remember, to call an ambulance from a mobile phone belonging to any Russian operator (MTS, Tele2, Beeline, Yota, Megafon, Motiv, Skylink and others), you need to dial 103 .

For deaf and mute people in Moscow and the region, a special video communication service via mobile phone has been created. Need to dial 1111 , 1112 , 1113 , if the call is from the capital, or 1115 , if from the area, turn on the video call. The dispatcher will answer, with whom you can communicate using gestures.

Numbers of other emergency services from mobile operators

For calls to other emergency services in Russia, single numbers are also accepted, regardless of the mobile operator:

  • Fire service – 101 ;
  • Police - 102 ;
  • Gas service - 104 ;
  • Emergency Rescue Service – 112 ;
  • Suspicion of threat of terrorist attack - 911 .

Due to the fact that unified numbers for emergency calls were introduced relatively recently, it is likely that there are still regions where operators have not switched to the new conditions, and until this process is completed, the old numbers remain valid. Therefore, if calling an ambulance or another service fails, you should try calling the old numbers presented in the table:

Name of services Beeline MTS Tele 2 Megaphone
Fire protection 001 010 010 010
Police 002 020 020 020
Ambulance 003 030 030 030
Gas 004 040 040 040

Note: for the mobile company Yota exists alternative way calling emergency services using the following dialing scheme: 8 100 99 XX 000, where XX is a two-digit service number (01, 02, 03, 04), and instead of the last 3 zeros, you can dial any numbers, or leave it like that - 000.

Types of ambulance

There are 2 options for on-call teams, “ambulance” and Emergency Medical Services. An emergency or line team comes to cases where there are problems with deteriorating health, but the general condition of the patient does not cause concern. For example, high body temperature, increased blood pressure, minor injury, indigestion. A doctor or paramedic comes to the call if the patient is in a rural area.

Emergency medical services are dispatched in cases where there is a threat to the life of a sick or injured person.

It is specialized, always consisting of 2 doctors and nursing staff. Depending on the situation, the following special teams may be called: traumatology, obstetrics, cardiology, intensive care, psychiatric, children's, and so on. When talking with the dispatcher, you need to outline the essence of what happened; if necessary, invite a doctor from the appropriate specialized team and issue a call. This
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When is emergency medical care needed?

There are many cases when it is necessary to call an ambulance. They can be divided into the following groups:

  • Diseases;
  • Injuries;
  • Poisoning;
  • The onset of contractions or bleeding in women.

Of course, not all cases of illness require emergency medical care. For example, with a common rhinovirus infection, flu, pain in the joints or spine, changes in blood pressure, indigestion or a hangover, you can get by with calling a doctor at home if the patient’s condition is satisfactory and does not cause concern.

If the body temperature is more than 39°, the pressure has sharply increased or dropped, repeated vomiting and diarrhea have appeared, a strong “lumbago” in the spine does not allow the patient to move, it is necessary to call an ambulance from a mobile or landline phone and call a team of doctors.

The following cases require priority attention:

  • Severe chest pain;
  • Difficulty breathing;
  • Vomiting bloody or brown like coffee grounds;
  • Loss of consciousness;
  • Sudden loss of speech or ability to move;
  • Convulsions, epileptic seizure;
  • Severe abdominal pain;
  • Lack of stool with bloating, vomiting;
  • Black tarry stools;
  • A rapidly developing allergic reaction with increasing swelling.

For injuries

Any open or closed injury with a violation of the general condition, with loss of consciousness, the ability to move, sharp pain, swelling, deformation, bleeding requires emergency medical care.

Abdominal bruises should not be ignored, even if the patient has no complaints, he must be urgently examined by a surgeon. An ambulance is called by mobile phone in cases of accidents in transport, production, at home, in case of water accidents, explosions, fires, terrorist attacks and other incidents.

In case of poisoning

This concept includes acute, toxic products of household chemicals and production, as well as severe and drug intoxication. It is difficult for people around the victim to determine the degree of danger of poisoning and the condition, as well as its further development, so it is better to immediately contact the ambulance service. Before the ambulance arrives, the patient can drink 400–500 ml of water at room temperature, take activated charcoal or Enterosgel paste.

Necessary information for the dispatcher

To avoid wasting valuable time, when responding to the operator, you must strictly follow the following information algorithm:

  • Provide the mobile number you are calling from;
  • Briefly state the essence of the problem (what happened, at what time, complaints, condition);
  • State your last name, first name;
  • Give the address where the patient is currently located;
  • Report what kind of assistance was provided, what medications were given;
  • State the patient’s details – age, gender, last name, date of birth.

If necessary, you need to provide directions on how to quickly get to the address, as well as the intercom code for the entrance door.

How to behave when an ambulance arrives at your home

While waiting for the brigade to arrive, it is necessary to remove unnecessary things from the premises that could interfere, remove animals and children. There should be free access to the patient, a chair nearby and a free table or bedside table, which may be needed to put equipment and medications. If there is no outlet nearby, you need to prepare an extension cord in case of connecting equipment.

It is necessary to prepare the patient's documents - passport or birth certificate, compulsory medical insurance policy, if available. It is also necessary to be prepared - dressed and with documents in case the patient is hospitalized and needs to be accompanied by loved ones.

Upon arrival of the brigade, you need to tell in detail about what happened, prepare everything for display that concerns this case(for example, collect vomit, blood clots, a sample of a product, medicine or other substance that the patient has consumed).

Fulfilling all these simple requirements will help the doctor quickly navigate the diagnosis and take adequate measures.

In the life of every person, a situation may arise when you need to call a doctor or the police. You can call emergency numbers even from a locked phone or a phone without a SIM card. The usual numbers 01, 02, 03 will not help. So how to call an ambulance from your mobile?

How to call an ambulance via rescue 112

On the territory of the Russian Federation there is a single dispatch center “Rescue Service”. You can reach her by dialing 112 on the keypad. The rescue service is called when you need to call firefighters, police, emergency services or an ambulance. When calling from a regular or mobile phone, the service number does not change. Calls from any telecom operators are free.

Calls to number 112 are possible when:

  • lack of funds on your mobile phone account;
  • blocked SIM card;
  • no SIM card at all.

Emergency phone numbers of different Russian cellular network operators

Unfortunately, the two-digit emergency numbers that many are accustomed to will not work. When calling from a mobile phone, you must dial a three-digit number. But whether it will be “003”, “030” or “903” depends on the specific operator. Differences in dialing emergency numbers from telephones cause confusion. Therefore, you should familiarize yourself with the list of emergency numbers in advance.

MTS, MegaFon, Beeline

To call an ambulance from a mobile phone of this operator, just dial the emergency number:

101 - fire and rescue services.

102 - police.

103 - call an ambulance.

104 - emergency gas service.

Sky Link, Motive

How to call an ambulance from a Sky-Link and Motive mobile phone?

901 - fire and rescue services.

902 - police.

903 - call an ambulance.

904 - gas service.

TELE2 and U-Tel

How to call an ambulance or other emergency service from a TELE2 and U-Tel phone?

010 - fire and rescue services.

020 - police.

030 - call an ambulance.

040 - gas service.

For older phones

Older devices may not support speed numbers. How can you call an ambulance from your phone in this case? All you need to do is add an icon after the emergency number * :

101* - call the fire department, rescuers.

102* - call the police.

103* - call an ambulance.

104* - call the emergency gas service.

After dialing any of the combinations, you need to dial the call button (green tube).

Here's how to quickly and easily call an ambulance or other emergency services from your phone.

How to call an ambulance from a mobile phone with a zero balance

Today operators mobile communications provide their clients with many benefits. In particular, the opportunity to contact family at any convenient time. However, not all users can take advantage of another advantage - a quick call to emergency services, such as an ambulance. First of all, they don't know how to do it. Secondly, I think that such calls to an ambulance are paid. It's a delusion. All calls from any mobile operator to emergency numbers are free of charge.

To call an ambulance from your phone with a zero balance

  • Call the rescue service 112 .
  • Dial the three-digit ambulance number ( 003 , 103 or 903 ) based on which operator you use.
  • Dial 103* .

Speed ​​up response

When the call is made directly to the emergency service, you can expect a quick response and the arrival of specialists immediately. If the call is made to the rescue service, it is first received by the dispatcher, who then forwards the call to the service of the desired area.

To speed up the response to a call, you can try dialing a two-digit number, but according to the rules for dialing landline numbers. That is:

0 - city long distance code - two-digit service number.

Sometimes this allows you to speed up the response to a call.

Is it possible to call an ambulance for an online consultation?

An ambulance is not only an emergency, but also help desk. No specialist will undertake to make a diagnosis over the phone, but he will be able to advise and suggest some basic things. If you feel unwell and are unsure whether to call the local police officer or medical assistance, you can call an ambulance and ask the operator to connect you with the doctor on duty. For example, you just have a really bad headache, and it’s half past two in the morning. In this case, it is better to dial an ambulance and ask to be connected to the consultation line. The doctor on duty will tell you how to survive until the morning.

Can happen in life various situations– injuries, accidents, sudden health complications that require immediate calling an ambulance.

If previously everyone knew the standard number “03”, which could be called via a landline phone, now with the advent of mobile phones, things are different.

It is impossible to dial 03 from a mobile phone; the operator will simply say that the number was dialed incorrectly. The same applies to other emergency services.

For this reason, it is worth knowing how to properly call an ambulance using a cell phone.

Today you cannot call an ambulance from a cell phone using number 03, this is due to the fact that mobile operators do not support two-digit numbers.

Quite a long time ago, a unified rescue service was introduced in Russia. It is easy to reach her, just dial the short number 112.

This combination of numbers is supported by various mobile operators and landline phones.

When you dial this number, you will be able to reach an operator who will connect you to a nearby rescue service.

It is worth noting! Call the unified rescue service at 112 when your phone does not have a SIM card or it is blocked. In this case, the call will definitely be answered.

The unified rescue service number is valid in Russia and in other countries of the world that are members of the European Union. You can call it from almost anywhere in the world.

When calling emergency services, be sure to answer the dispatcher’s questions and provide the necessary information.

  • After connecting with the dispatcher, he needs to tell him what happened to the victim, what worries him, and describe the symptoms of his condition.
  • If the patient requires the help of a psychiatrist or narcologist, then this should be said.
  • It is worth remembering that sometimes the dispatcher may recommend the provision of paid medical services, for example, to relieve hangover symptoms or for detoxification.
  • In severe cases, you can take advantage of qualified advice on how to provide first aid to the victim.
  • The caller must include their full initials and contact information.
  • If a doctor is called at your place of residence, you should provide the victim’s last name, as well as his year of birth.
  • When calling a doctor to your home, you should clearly indicate the victim’s address, house number, entrance, apartment, and also be sure to say what the code is for the entrance lock or talk about the rules for calling on the intercom.

Calls from different mobile operators

Any emergency situation can take a person by surprise.

A sudden accident, an attack of pain, an injury, a fall, a complication of an illness - all these problems can happen to everyone, but there is not always time to search for the nearest telephone booth.

Nowadays everyone has a cell phone from which they can call an ambulance. Various mobile operators have their own numbers for this service, which everyone should know.

They are not very complicated, but you must remember them:

Operator Ambulance number
MTS It is easy for MTS subscribers to call the emergency service. Before the standard number - 03, you need to add the number 1, which means calling 103.

The same applies to other services, everywhere the number 1 is added before the standard two-digit numbers
Beeline Calling an ambulance from Beeline is carried out in the same way as from MTS. a unit is added before the standard number 03.

This means that if you suddenly need an ambulance, Beeline subscribers should dial 103 from their cell phone
Megaphone But from Megafon, calling an ambulance is carried out using a different combination of numbers - 030. After the well-known number 03, another 0 is added. The same requirement applies to numbers of other services
Tele 2 The mobile communications company Tele2 turned out to be the most inventive; it offers its subscribers three emergency numbers at once.

In order to call this service, a Tele2 subscriber must remember the following combinations - 03*, 030, 103
Motive With Motive, an ambulance is called by adding the number 9 to the combination of numbers 03 in front. This means that you need to dial 903. The same applies to other services

How to call from a landline phone?

If you need to call an ambulance for a child or an adult at home, you need to dial it correctly from a landline phone.

Previously, to call this service you had to dial 03 on your phone and you would immediately be connected to an ambulance operator.

Important! Now the numbers for ambulances and other emergency services in Moscow and other Russian cities have changed slightly.

The number dialing is the same in different cities. Usually it consists of three numbers - 103. The same applies to other services: fire service - 101, police - 102, gas service - 104.

In different cities of Russia you can call an ambulance using the standard number 103.

Below is a list of cities that use a single dialing number:

  • Volgograd.
  • Krasnoyarsk
  • Novosibirsk
  • Saratov.
  • Omsk
  • Voronezh.
  • Moscow.
  • St. Petersburg (SPb).
  • Chelyabinsk.
  • Krasnodar.
  • Barnaul.
  • Tyumen.
  • Bryansk.
  • Izhevsk
  • Samara.
  • Penza.
  • Makhachkala.
  • Lower.
  • Irkutsk
  • Thule.
  • Yaroslavl.
  • Ryazan.
  • Kirov.
  • Ulyanovsk
  • Kazan.
  • Ekaterinburg.
  • Permian.
  • Cherepovets.
  • Tolyatti.
  • Vladimir.
  • Izhevsk
  • Lipetsk.
  • Cheboksary.
  • Samara.
  • Novgorod.
  • Kaluga.
  • Rostov-on-Don.
  • Kaliningrad.

For all Russian cities, the standard ambulance number is 103. You can also dial 112 and the dispatcher will immediately redirect the call to the nearest emergency department.

The main thing is to learn in advance how to call a doctor correctly and what to say when calling.

From a mobile phone, an emergency call can be made by dialing 112; each operator also has its own ambulance numbers, which may differ from the standard combination.

If you want help to arrive on time, it is better to first find out its number for your mobile operator.

Useful video

How to call an ambulance from MTS - information that every citizen should know. Life safety and the value of health are always a priority for a conscientious citizen, but when you feel unwell or a disaster occurs, it is very important to promptly provide first aid. And life often depends on how quickly medical advice is provided. In any case, in emergency situations we are often seized by panic, we forget all the numbers and don’t know what to do. But the code for calling a medical carriage must be made automatic so that a person can react under any circumstances.

The permanent emergency number is 103. Regarding the tariffs for such calls, we note that calls to emergency services of law enforcement agencies, firefighters, medical or emergency gas services are always free and from any operator.

Emergency calls:

Call an ambulance from MTS from your mobile:

  • free for subscribers from Megafon, Beeline, Yota;
  • possible only on 103;
  • real, even if the account has a negative balance.

When dialing 103, you need to clearly and without panic state the problem you are facing, your name and location. If you don't know the address, pay attention to local landmarks.

Attention! The two-digit combinations that existed before (01, 02, 03, 04) are no longer functional as of 2020! You won't call doctors using them.

Alternative methods of communication

In the territory Russian Federation There is an alternative call to the rescue service - 112 for mobile and landline. This is an analogue of the emergency rescue site 911, which is also actively functioning. Calls to such numbers are available even from a phone without a SIM card, and from a blocked card. 112 line specialists, in turn, will connect you with the appropriate special service to resolve the problem.

Note that in the Russian Federation false calls subscribers are criminally punishable. Thus, for a deliberately untruthful call to the emergency room, the violator will pay a fine in the amount of 1 thousand to 1.5 thousand rubles. Besides. the hooligan will be sent to 100 hours of correctional labor. Statistics show that for every hundred in Russia there are 4 false calls.

Calling an ambulance from an MTS mobile phone is possible around the clock and at any location of the subscriber. The only requirement is a minimum level of cellular network.