LM239539750CN my order did not reach the appointed place, how can I find it?
In my case, the package route from Moscow was like this:
Moscow parcel shop ->
Moscow logistics workshop ->
St. Petersburg parcel shop ->
St. Petersburg logistics workshop ->
St. Petersburg UOP district ->
My post office.
You can track the parcel's path in more detail in the picture (screenshot from the website).
If the parcel is coming from afar, then there will be quite a few such sorting centers along the route of your parcel. And the fact that when tracking (on various sites) it will be written that a notification will come that the parcel has left the sorting center, does not mean at all that your parcel will then arrive at the place of delivery (that is, your post office).
Information that the parcel has left the sorting center means that the parcel is again on the way and, perhaps, on the way to your post office, where you can then pick up the parcel.
As a person who has recently had a lot of business directly with Russian Post, I can say that the status Left the sorting center means that the next point will be the branch where you can receive it, that is, the one to which your address is attached. The only problem may be that even after arriving at the post office, the parcel is not always immediately processed by the receiving operator, and in reality it may remain in the post office for several more days before the operator transmits a notice to the postman so that he can deliver it to your mailbox .
Sorting points are regular Russian postal points where they change the vehicles used to transport postal items. As soon as the parcel crosses the border, it is subject to customs inspection; if it raises suspicions, it may even be opened. Then she travels all the way to her final destination.
During its journey, a parcel can go a long way and visit several sorting centers. Thus, receiving a notification that a parcel has left the sorting center is already pleasant because it is being processed and it is not lost. The next point could be either the next center or the post office itself at the place of receipt.
A sorting center is a hub where all mail from your region arrives. There they are sorted, loaded into postal service vehicles and transported to departments. If the track number indicates that the shipment has left the sorting center, this means that it is already on its way to the department. At the department, the parcel is accepted, entered into the computer, and only after that the parcel is ready for delivery.
One nuance: if a day has passed since the parcel left the sorting facility, and you have not received a notification, you can, armed with a track number, safely go to the post office and demand it. It's just that postmen don't always act quickly.
How do you know if they are sent immediately to the department or to the place of delivery?
It's the same thing, simple.
It depends on which sorting center she left. Believe me, she is not alone.
For example, before my place of residence she goes through two sorting centers, plus there is also sorting in my city.
After your parcel has passed through the sorting center, it goes to customs, where it is carefully inspected for any violations. After that, she goes to her recipient's home, finally.
Usually when I track parcels from China, it (the parcel) happens everywhere. But to summarize, it travels from one sorting point to another. Ultimately, it ends up at the sorting point in my city and from there it arrives at the place of delivery. As I understand it, if the tracking says that the parcel has left the sorting point, then it is on the way (that is, in some kind of vehicle transporting mail).
If I send a parcel to a village, then from my post office the parcel goes to the sorting point of the city, then it goes to the central sorting point of the region where the parcel was sent, from the central one it goes to the regional center, and only then to the village.
Statuses in Aliexpress are information about what stage your order or package is at. It is necessary to distinguish between statuses order(waiting for payment, payment verification, order processing) and statuses parcels(the parcel arrived at the sorting point, left customs, export, import). The order status is assigned to the order by the website itself and information about it can be seen in the order information. The status of the parcel is assigned by the post office and customs and is tracked on specialized websites.
We will look at both types of statuses and figure out what they mean.
Aliexpress order statuses
This order is awaiting your payment- Waiting for payment.This status is assigned to the order immediately after clicking the Place Order button - until payment is made. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and change to Closed status.
Your payment is being verified– Aliexpress verifies your payment.
Immediately after paying for the order, the payment is sent for verification by the site, and the order status changes to Your payment is being verified. Payment verification usually takes 24 hours, after which it is time for the seller to send the order
– The seller is processing your order
The order status changes to The supplier is processing your order. The time for sending an order is set personally by the seller and is indicated on the product description page. In the order, the time allocated for sending is indicated in the form of a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the " Extend processing time" located under the timer. If for some reason you change your mind about placing an order, click " Request order cancellation" located there. You can read more detailed information about canceling an order in our article “How to cancel an order on Aliexpress”.
The seller has shipped your order - the seller has sent your order.
The order receives this status after sending the order and entering the track number into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) if the arrived product turns out to be of inadequate quality or does not arrive at all
Delivery to the addressee
Delivery to the recipient
Means the actual receipt of the postal item by the recipient specified in the postal item.
Flew to destination country
The postal item will be handed over to the post office of the destination country for delivery to one of the places of international postal exchange, and subsequent import/export operations.
Departed from the airport
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 10 days.
The postal item has departed from the airport of the sender's country and is heading to the destination country.
After the parcel leaves the territory of the sender's country and arrives at the destination country, such shipments are re-marked with untraceable track codes and are no longer tracked.
When the parcel arrives at your post office, you will receive a paper notification with which you need to come to the post office and receive the parcel.
Issued by customs
The customs clearance procedure has been completed, and in the near future the postal item will be handed over to the post office of the destination country for further delivery to the recipient.
Ready for shipment
Ready to ship
Means that the postal item is packaged, marked and will be sent soon.
Detained by customs
This operation means that the postal item is detained by FCS employees to carry out measures to determine the purpose of the postal item. When receiving goods by international mail during a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.
Submission
The parcel was sent to the wrong zip code or address, an error was discovered and the parcel was redirected to the correct address.
Import international mail
The operation of receiving the item in the recipient's country.
All mail arriving on the territory of the Russian Federation from air flights begins its journey at the aviation postal department (AOPP) - a special postal warehouse at the airport. Within 4–6 hours, shipments from the aircraft arrive at the AOPP, the containers are registered, and their integrity and weight are checked. Mail is registered in an electronic database. During registration, the barcode is scanned, data is entered on where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of the AOPP.
The next operation after export from the country of origin, which is reflected on the website when tracking the shipment, is import into the destination country. Import information appears after the shipment is transferred by the carrier to the postal operator of the destination country. Operation “Import” means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the international postal exchange place (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of city where exactly the international shipment will arrive depends on the sender’s country. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.
Unsuccessful attempt of delivery
Assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason delivery did not take place. This status does not reflect the specific reason for non-service.
Options for further action:
- New delivery attempt
- The parcel will be transferred for storage until demand or until the circumstances are clarified.
- Return to sender
- It is necessary to contact the post office delivering the item and find out the reason for non-delivery.
- You must contact the post office yourself to receive the shipment without waiting for notification.
Treatment
Processing at an intermediate point
The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.
Processing at the sorting center
Status Processing at the sorting center - assigned in the process of delivering the item through intermediate sorting centers of the postal service. In sorting centers, mail is distributed along main routes. Parcels are reloaded from one transport to another, for further dispatch to the recipient.
Processing completed
Generalized status, meaning the completion of processing of a mail item before sending it to the recipient.
Awaiting delivery to the post office
Means that the postal item is packaged, marked and will be sent soon.
Awaiting shipment
Means that the postal item is packaged, marked and will be sent soon.
Awaiting quality check
Means that the parcel is not yet complete and is in the seller's warehouse awaiting verification of the contents before shipping.
Upload operation completed
Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.
Export operation completed
The customs clearance procedure has been completed, the postal item has been handed over to the post office of the destination country for further dispatch to the recipient.
Shipment from the seller's warehouse
The parcel has left the seller's warehouse and is moving towards a logistics company or post office.
Cancel shipment
Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).
Sending to terminal
The parcel is sent to the postal terminal at the airport to be loaded onto a plane and sent to the destination country.
Item is ready for dispatch
Means that the postal item is packaged, marked and will be sent soon.
Sent
Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.
Sent to Russia
The postal item will be transferred to Russian Post for delivery to one of the places of international postal exchange, and subsequent import/export operations.
Sent to destination country
A postal item in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.
Note!
The following status will not be displayed immediately as soon as the parcel arrives in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 14 days, depending on the workload of the international postal exchange location.
Sent from warehouse to sorting center
As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.
Transferred for storage
Means the arrival of the item at the recipient's post office (OPS) and transfer to storage until it is delivered to the recipient.
As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).
This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.
Transferred to customs
In the sender's country
In the recipient's country
Loading onto the plane
Loading onto the plane before departure to the destination country.
Loading into transport
Preparations for shipment are completed
Means that the postal item is packaged, marked and will be sent soon.
Preparing for shipment
Means that the postal item is packaged and marked for further dispatch.
Preparation for export
Packaging, labeling, loading into a container and other procedures necessary for shipment to the destination country.
Left the airport
In the sender's country
The postal item has departed from the airport of the sender's country and is heading to the destination country.
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.
In the recipient's country
The postal item is delivered to one of the places of international postal exchange for subsequent import operations.
Left the international sorting center
The postal item is sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import/export operations.
Left the international exchange site
The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times within Russia begin to apply.
According to information received from Russian Post, the status “Left the place of international exchange” can last no more than 10 days. If after 10 days the status has not changed, this is a violation of the delivery time, which can be reported to the Russian Post Office by calling 8 800 2005 888 (free call), and they begin to respond to this application.
Left the mail terminal
The postal item has left the intermediate point of its route and is heading towards the recipient.
Left the warehouse
The parcel has left the warehouse and is moving towards the post office or sorting center.
Left the sorting center
The postal item has left the postal sorting center and is heading towards the recipient.
Left the ShenZhen Yanwen sorting center
The mail has left the sorting center of the logistics company Yanwen Logistics and is heading towards the recipient.
Left the country of transit
The postal item has left the transit country and is directed towards the destination country, for delivery to one of the places of international postal exchange, and subsequent import/export operations.
Left the transit country
The postal item left the sorting center in a transit (intermediate) country, was sent to the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.
Information about the postal item has been received
Received information about the postal item in electronic form
It means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.
Received for further processing
The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.
Postal item is registered
It means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.
Arrived
Generalized status, meaning arrival at one of the intermediate points, such as sorting centers, postal terminals, airports, ports, etc.
Arrived at the airport
The parcel arrived at the airport for unloading, loading, processing and further shipment to its destination.
Arrived at the international sorting center
Came to the place of delivery
Indicates the arrival of the item at the recipient's post office (OPS), which must deliver the item to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).
This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.
Arrived at the international exchange location
Indicates the arrival of a postal item at an intermediate postal node for sorting, selecting a route and sending it to the recipient.
Arrived at the post office
Indicates the arrival of a postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.
Arrived in Russia
Arrived at the sorting center
Indicates the arrival of a postal item at an intermediate postal node for sorting, selecting a route and sending it to the recipient.
Arrived at ShenZhen Yanwen sorting center
Indicates the arrival of a postal item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, selecting a route and sending it to the recipient.
Arrived at the sorting center of the destination country
The postal item has arrived at the sorting center of the destination country for subsequent import/export operations.
Arrived at destination country
The postal item has arrived in the country of destination at the place of international postal exchange for subsequent import/export operations.
Arrived in transit country
The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further dispatch to the recipient.
Arrived at the small package processing center
Indicates the arrival of a parcel at the postal distribution center for sorting, selecting a route and sending it to the recipient.
Arrived at warehouse
Arrived at the carrier's warehouse
The parcel arrived at the warehouse for unloading, labeling, processing, loading and further dispatch to its destination.
Arrived at the terminal
Means arrival at an intermediate terminal for unloading, loading, processing and further dispatch to the destination.
Arrived in the territory of the Russian Federation
The postal item arrived on the territory of Russia, for further import and dispatch to the recipient.
Reception
Reception
This means that the overseas sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the postal item. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange.
Reception by the customs service of the country of destination
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Reception at customs
In the sender's country
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.
In the recipient's country
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Reception at customs
In the sender's country
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.
In the recipient's country
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further dispatch to the recipient.
Customs clearance
In the sender's country
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.
In the recipient's country
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Transportation of mail from one sorting center to another, towards the recipient. On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
Export (content check)
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.
On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If the shipment is in the “Export” status, then it is impossible to track it (find out what exactly is happening to it); only at the import stage will you be able to see your package and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.
Export, processing
Indicates the actual dispatch of the postal item to the destination country.
The “Export” status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons.
On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If the shipment is in the “Export” status, then it is impossible to track it (find out what exactly is happening to it); only at the import stage will you be able to see your package and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.
Electronic registration of mail
It means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.
The next article on the topic of parcel tracking will tell you what exactly happens to the parcel along the way, what is hidden under the various tracking statuses and why parcels take so long.
First of all, I would like to remind you that the Post Office is the Post Office, you should not expect miracles from it and you should not hope that the parcel will arrive to you from China in three days. International parcel delivery is a troublesome business and includes many operations performed at different speeds, depending on seasonality (the most critical time is from mid-October to mid-March) and various force majeure events (fire in a warehouse, flood, typhoon, etc.). ).
So, let's look at the parcel path from China to Russia, taking a closer look at each tracking point.
- 2013-08-12 00:00 Reception, Guangzhou, Russia
- 2013-08-12 21:52 Reception, China 510010
- 2013-08-13 00:00 Export, Sorting, Guangzhou, Russia
- 2013-08-13 00:00 Packaging in a general package, Guangzhou, Russia
- 2013-08-13 13:47 Export, China CNCANA
- 2013-08-14 00:00 Sent by airmail, CAN, Russia
- 2013-09-10 22:52 Import, 104001 Moscow PCI 1, weight: 0.106 kg.
- 2013-09-11 05:00 Accepted by customs, 104001 Moscow PCI 1, weight: 0.106 kg.
- 2013-09-11 05:07 Customs clearance completed, 104001 Moscow PCI 1 Released by customs, weight: 0.106 kg.
- 2013-09-11 18:37 Processing, 104001 Moscow PCI 1 Left the international exchange site
- 2013-09-22 03:49 Processing, 140983 Moscow Asts Parcel Sorting Shop
- 2013-09-22 18:40 Processing, 140980 Moscow Asts Logistics shop Left the sorting center
- 2013-09-24 04:54 Processing, 102104 Moscow Yaroslavl railway station, workshop 3 Unit 3.1 Arrived at the sorting center
- 2013-09-25 11:14 Processing, 160960 Vologda MSC Arrived at the sorting center
- 2013-09-25 13:42 Processing, 160960 Vologda MSC Left the sorting center
- 2013-09-27 00:00 Processing, 160960 Vologda MSC Left the sorting center
- 2013-09-27 14:19 Processing, 160000 Vologda Arrived at the place of delivery
- 2013-09-30 10:28 Processing, 102102 Moscow Yaroslavl railway station, workshop 1 Left the sorting center
- 2013-10-01 00:00 Delivery, 160000 Vologda Delivery to the recipient, weight: 0, 106 kg.
The order was placed and paid for on August 1, 2013. The track number was issued on the 3rd, from that moment 9 days passed before the seller took the parcel to the post office.
Get used to it - this is a common practice among the Chinese, well, they don’t like to run to the post office every day, so they deliver parcels in a bunch at once and not very often.
Why is this happening? It’s all very simple - sellers reserve track numbers at the post office in order to process parcels not at the branch, but directly at the workplace, so the fact that you were given a number does not mean that the parcel was actually delivered to the post office.
In rare cases, sellers completely “forget” to deliver the parcel, so if more than 10-14 days have passed after you were given the number, and the parcel is still not tracked, open a dispute and demand a full refund of the cost of the goods. Usually this works wonders to speed up the shipment of the goods, and sometimes sellers simply refund the money.
2013-08-12 00:00 Reception, Guangzhou, Russia
The first tracking entry tells us that the parcel has finally arrived at the post office. The department that received it is located in Guangzhou, and the parcel itself is going to Russia.
2013-08-12 21:52 Reception, China 510010
The next entry is a duplicate of the previous one. It was received from the Russian Post server, but unlike the previous one, which was received from China Post, the exact reception time is also indicated here, knowledge of which is basically useless to us, so we do not pay attention to the fact of duplication. By the way, as long as the parcel is in the territory of another country, the information from the Russian Post is scarce and consists only of acceptance and export marks; moreover, it is updated with some delay, sometimes reaching 3-5 days.
2013-08-13 00:00 Export, Sorting, Guangzhou, Russia
This record states that the parcel was successfully processed by the receiving point and transferred to the sorting shop for subsequent forwarding to the international postal exchange office (IMPO).
2013-08-13 00:00 Packaging in a general package, Guangzhou, Russia
During preparation for export, parcels are not only sorted, but also formed into large bags, since no one will carry loose change, it is more convenient to send correspondence when it is grouped into large bales.
2013-08-13 13:47 Export, China CNCANA
And again, a duplicate entry from the Russian Post of previous entries from the Chinese side.
2013-08-14 00:00 Sent by airmail, CAN, Russia
This line informs us that the parcel is ready to be sent from MMPO, but please note that before it actually leaves China, the parcel will lie in the warehouse for some time, waiting for its turn to be sent.
This period in some cases can drag on for a very long time., especially if the order is made in the autumn-winter period, when the post office experiences a peak load that differs several times from that in the summer, so be patient and wait, which our system automatically updates daily, based on the movement statistics of items added to the tracking system.
During this period, there will be no further marks on the parcel until it falls into the hands of the customs service of the destination country. No one can tell you for sure where the package is. It can be either in a warehouse in the sending country or in a customs warehouse in the destination country.
Wait for the parcel in this status within 50-60 days from the date of the last mark, without forgetting to extend the delivery time if necessary. If after this time the parcel has not moved, write to the seller so that he puts it on the wanted list. If there is no news, open a dispute for a full refund due to the fact that the package never arrived.
2013-09-10 22:52 Import, 104001 Moscow PCI 1, weight: 0.106 kg.
Our parcel finally reached Russian customs and was unpacked from the general package. Almost a month has passed since the last post!
2013-09-11 05:00 Accepted by customs, 104001 Moscow PCI 1, weight: 0.106 kg.
At this stage, the parcel was handed over to the valiant customs officers, who will check its contents using their own means (parcels are opened extremely rarely, usually they are simply scanned and passed on). If the parcel does not arouse the suspicion of customs officers, then it moves on, but if there are questions, it is sent for storage and further investigation.
2013-09-11 05:07 Customs clearance completed, 104001 Moscow PCI 1 Released by customs, weight: 0.106 kg.
Our package did not arouse suspicion; it was weighed, the weight was recorded and passed on.
2013-09-11 18:37 Processing, 104001 Moscow PCI 1 Left the international exchange site
After customs inspection is completed, the parcel is picked up by Russian Post employees and taken to the sorting workshop in order to be sent to its destination.
2013-09-22 03:49 Processing, 140983 Moscow Asts Parcel Sorting Shop
Sometimes there are congestions in the sorting shop, so the sorting mark appears after some time. In our case, it took as much as 11 days. Here the postal employees decide where to send the parcel next.
2013-09-22 18:40 Processing, 140980 Moscow Asts Logistics shop Left the sorting center
The parcel has safely left the sorting facility and is now awaiting shipment in the right direction.
2013-09-24 04:54 Processing, 102104 Moscow Yaroslavl railway station, workshop 3 Unit 3.1 Arrived at the sorting center
Since the parcel was going to Vologda, it was brought to the Yaroslavl station, where it again went to the sorting shop so that its employees could select the right mail car and send the parcel to the right city.
2013-09-25 11:14 Processing, 160960 Vologda MSC Arrived at the sorting center
The parcel reached the destination city and again fell into the hands of sorters, who decide which post office to deliver the parcel to for delivery to the addressee.
2013-09-27 00:00 Processing, 160960 Vologda MSC Left the sorting center
2013-09-25 13:42 Processing, 160960 Vologda MSC Left the sorting center
Duplication of records after sorting is not such a rare phenomenon; what exactly is associated with it is not known, but it happens. In general, now our parcel has gone to the right post office.
2013-09-27 14:19 Processing, 160004 Vologda 4 Arrived at the place of delivery
Here is the long-awaited recording! Now you can do it in two ways, both of which have their downsides.
Method 1: We saw the arrival mark and immediately go to the post office to pick up the long-awaited package. The disadvantage of this method is that most postal employees do not like it when the recipient arrives without notification and may begin to argue that it is impossible to release the parcel without notification. This is not so, so insist on your own, reasonably demand that the parcel be released, put pressure on the fact that the Russian Post is pursuing a course to improve the quality of service and reduce delivery times, and the ladies who do not issue parcels are preventing this. You can point them at posters with smiling girls and loud slogans, which are usually hung in all departments. In general, be persistent, but try not to go beyond the limits of adequacy.
Method 2: We just wait for the notification in our mailbox and then go to the post office with it. The downside is that postmen do not always promptly bring the treasured pieces of paper. From personal experience, it would take two weeks for a package to arrive at the post office, but there would be no notification.
Anyway When visiting the post office, be sure to take your passport, since no one will issue the parcel without the recipient’s identity document.
2013-09-30 10:28 Processing, 102102 Moscow Yaroslavl railway station, workshop 1 Left the sorting center
Stop! And what's that? This entry confuses many people and makes them think that the package was returned, but this is not the case. Don’t forget that this is mail and delays in everything are its signature credo :) In general, do not pay attention to this turn of events - the parcel is still in your city.
2013-10-01 00:00 Delivery, 160004 Vologda 4 Delivery to the addressee, weight: 0, 106 kg.
That's it, the package has been received! From the moment of ordering and payment to the actual receipt of the goods, 2 months passed! And this is in the summer, when the post office does not experience pre-holiday load.
Bottom line
Be patient, don't panic ahead of time. Get used to the idea that mail is a terrible slowdown.
If there is no movement on the track that the seller gave you for more than 10 days, demand a full refund. Usually this helps and the package magically appears in the mail.
Remember that the time from export to import can be quite long, so don’t panic ahead of time.
UPD: For those who do not understand, you can track your parcels on our website :) At the top there is a line for entering the track number.
Please leave all questions, not in the comments to the article, since on the forum the chance of getting an answer is significantly higher!
Very often people on the site ask what this or that parcel status means. And since they ask, then we need to figure it out.
Postal status and order status on Aliexpress are two different things!
This article will discuss about postal statuses , we also have an article. These are different things. The order status is tracked in your . And reflects information about the parcel within the Aliexpress trading platform. And the status of the parcel is tracked in postal services (Russian Post, China Post, etc.). Don't be confused.
Not all orders can be tracked
Please note that not every parcel can be tracked while moving from the seller to you. This is only possible if it has a trackable track. But how can you find out about this BEFORE ordering?
In the case of Aliexpress - open , then click on Delivery
And after clicking, you will see a menu with information about delivery methods. The last column will display information about the availability of the track (Delivery Information).
If this field says Not available, then your order will not have a track when you select this delivery, the parcel will not be tracked and you will not be able to find out the current postal status of the parcel.
How to track a parcel from Aliexpress
If this is your first time tracking a parcel and your package is from Aliexpress, then read our article. If your parcel is not tracked at all, then read.
Please note that the article describes the most common statuses. In fact, there are many more of them, but other parcel statuses are much less common. And yet, for some private courier companies, especially in China, the same statuses can be designated by different words. If you have a status that is not described in this article, ask in the comments, we’ll try to figure it out. Be sure to indicate where you saw this status!
Parcel statuses in the country of departure (for example in China)
While the parcel is in the country of departure, it may have the following statuses:
- Collection, Acceptance – the parcel was delivered to the post office. It is worth keeping in mind that the parcel does not immediately begin to be tracked using the tracking number given to you by the seller. It takes some time to process the parcel and enter it into the database. Usually the track begins to be tracked within 10 days.
- Opening (The parcel has arrived at the transit point) . Usually the postal code of the transit point is written next to this status. There can be many such statuses. Moreover, their order is not always correct. Probably transit point operators do not fill in the data right away. Therefore, one should not be surprised at the Opening status after Export.
- Arrival at MMPO (Dispatching, Processing) . In this status, the parcel is being prepared for export and shipment to the destination country. For some transport companies in China, this is the last status that is tracked.
- Export (Departure from outward office of exchange, Total Export) – means that the parcel has passed all the necessary procedures and has been sent to the destination country.
After the last status, it may take quite a long time until the parcel begins to be tracked in the destination country. If the parcel was sent without an international track, it may no longer be tracked at all.
Parcel statuses in the destination country (for example, Russia)
- Import (Import) – the parcel has arrived in the destination country. It is processed for transfer to customs.
- Reception at customs – transfer to customs for clearance.
- Customs clearance. Customs release – the parcel has passed all the necessary customs clearance and is being prepared for release from MMPO
- Left the place of international exchange of MMPO – the parcel left customs and was handed over to the post office for further dispatch.
- Left the sorting center – the parcel is sorted and sent to its destination.
- Came to the place of delivery – the parcel has arrived at the post office. In principle, you can already receive it. Or wait for a notification.
- Product Delivered – the parcel has ALREADY been delivered to the recipient.
Please note that in the parcel tracking interface at Russian Post, for import, the addressee's index is indicated. Sometimes, in case of an error or a fake track, it may be clear that the parcel is not going to your post office. If the package has changed several statuses, but the index is still incorrect, then you should start worrying.
Unpleasant parcel statuses
The parcel statuses described above are quite standard. They mean the package is on its way. Sometimes the package may get stuck on statuses, sometimes miss some, but, in most cases, everything is fine. However, there are statuses that clearly mean problems:
- Return. Other circumstances - means that there is something wrong with your package. And it is returned to the sender. What is wrong needs to be clarified. It's best to start with the Russian Post hotline 8-800-2005-888. After finding out the reasons and finding the culprits, you can think about what to do next.
- Return. Return to customs - similar to the previous paragraph. Usually means that the address is not written legibly.
- Unsuccessful attempt of delivery - usually accompanied by clarification about the reasons for failure. Inaccurate address, Incomplete address, Addressee dropped out, etc. In this situation, the main thing is to get to the post office before the parcel storage time expires - that’s 30 days. Also check whether the parcel arrived at the post office at all. Well, sometimes at the post office such statuses are given from a flashlight. But it's worth monitoring.
- Return. Expiration date – obviously, you forgot to receive the parcel on time and it was returned.
- Dosyl. Submission – the parcel arrived at the wrong post office and was redirected. That is, the parcel travels further. That is, this is not a problem, but you need to control the situation.
What do the letters at the end of the status mean (PEK, CAN, etc.)
These letters are often visible when tracking the status of a package at China Air Post. They indicate the IATA airport designations where the parcel was registered. Their designations can be seen on any air ticket purchasing service (SkyScanner for example;)).
What does NULL status mean (NULL, PEK)
This status is visible when tracking the status of the parcel at China Post. These are just internal China Post statuses that they haven't translated into English. Therefore, where there should be a translation, it is not there, but instead NULL. If you can’t bear to find out what this status is, switch to the Chinese version of the service, copy the status in hieroglyphs and translate it with Google Translator. True, this method does not always work. Sometimes in the Chinese version some statuses simply do not exist.
NULL, PEK means that the parcel was at Beijing airport. What she did there can be found in the Chinese version of China Air Post.
What does item arrived at OE in tne destination country mean?
OE - office of exchange - MMPO, Place of International Postal Exchange. This is a normal status, which means the parcel has arrived at customs and is undergoing customs clearance.
The track (package status) has stopped changing, the parcel is not tracked
Very often, restless buyers begin to worry when the status of the parcel suddenly stops changing. This often happens after export. It seems that just recently the parcel was briskly moving around China, changing statuses almost every day, and suddenly, after some Export of international mail, Arrived to destination country and the like track, the parcel stops moving..
If you recognize your situation, we have discussed this situation in detail in the article. In short, there are two options:
- If your track is international and is successfully tracked on the official website of your state mail (Russian Post, UkrPoshta, Belposhta) and more than 2-3 weeks have passed since the last status update, then well, your fears are not without reason.
- If your track has never been tracked on the mail website. You checked the status of the parcel in your Aliexpress personal account or some specialized track checking site, or the track format is generally clearly different from the international one (the correct international one is something like this RR123456789CN). This track often changes during export if the parcel is transferred to your state post office. That is, in your country such a parcel travels under a different track (which you do not know, and, as a rule, cannot find out). Well, the old track remains in the latest status. That is, there is nothing to worry about here at all. This situation is normal.
But be that as it may. Whether your parcel from Aliexpress is tracked or not, the main thing you should do is control the protection period and extend it if necessary or open a dispute.
Checking the seller on Aliexpress
Most problems with orders on Aliexpress can be avoided if you carefully choose a seller on Aliexpress BEFORE purchasing. There is nothing complicated about this and you can figure it out. But if time is precious and you don’t have time to figure it out, then use our service.
Finally
I have repeatedly written my personal opinion that when ordering goods from China you need to be patient. There is no need to worry if the parcel does not change its status for three days, a week, or two. This is a common occurrence. And on holidays, of which there are quite a few in China, everything stops. When ordering goods on Aliexpress, your parcels are protected. It is much more important for a successful purchase to spend more time choosing a lot and then control only the expiration date of the protection. Than monitoring the movement of a parcel 20 times a day.
And use services and programs to control the movement of parcels. There are quite a few different ones now.
P.S. from February 2018:
In the comments you often ask what this or that parcel status means. Most often, the unclear meaning of the status is associated with a crooked translation of the status issued by the Chinese carrier. Often the current status depends on the previous movement of the parcel, and it is now possible to understand what your non-standard status means now only by understanding how the parcel moved earlier. Therefore, if you want to ask something about your parcel:
Write the tracking number of your parcel.
And we will ignore or delete comments like “What does XXX status mean?” Sorry, but I’m tired of copy-pasting “Write a track, we’ll see” into the void.