Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. Add it to the list functionality includes general consulting of the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls in real time with complaints from Muscovites regarding the quality of communication.
About the technical support service
The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.
In 2012, as part of the replacement hardware and the subsequent abandonment of copper wires in favor of the Contact Center has undergone modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand MGTS clients use the services of the Contact Center every day, including Internet users, landline phone owners, mobile subscribers, and digital television fans.
Phone list
To contact MGTS support service, you need to call one of the numbers provided:
- from city – (495) 63 – 60 – 636;
- from mobile – 0636.
In addition, the provider has set up a couple of hotlines, thanks to which you can:
- find out your personal account balance – (495) 70 – 74 – 455;
- inform the operator about the quality of the services provided – (495) 70 – 07 – 777.
For MGTS subscribers, all calls to the Contact Center, including 24-hour hotlines, are completely free.
Back call
Clients of Moscow city telephone networks who use digital television and the Internet are not fixed-line or mobile communications, can order a call back from a support operator on the official website.
- Go to the address – http://mgts.ru/home/help/ask/.
- Leave your contact phone number.
- Decide on the topic of the question.
- Explain the question you are interested in in as much detail as possible.
- Confirm that you are a person and not a robot by choosing a color that matches the picture.
- Click on the “Submit” button.
This option can also be used by subscribers of any Russian operators who need advice.
Reviews about MGTS technical support
Egor – 24 years old (Moscow):
I have been working in the Contact Center for the last two years. Staff turnover is quite large, which does not have the most favorable effect on the quality of service. However, in light of recent events - the collapse of the exchange rate, the situation has changed dramatically. Many employees began to truly value their workplace.
The requirements here are very high, conversations are recorded. So if someone complains about the operator, then he will have to report to his superiors, and then he will not be far from being fired.
Finally, I’ll share one little secret. If you want to speed up the process of resolving your issue, then do not agree to the standard phrase “we will call you back,” but demand that you stay on the line until all the circumstances of the current problem are clarified.
Andrey – 28 years old (Chekhov):
The coordination of the MGTS support service leaves much to be desired. When I ordered, I asked to additionally connect digital TV. But after an hour he changed his mind, and accordingly informed the operator about it. The specialist who came to the call brought a TV tuner with him and in an aggressive manner began to force me to accept this “gift”. In general, we had to call back to the Contact Center, whose specialists an hour later clarified our conflict with the installer! There is no trace of European service quality standards here.
Svetlana – 23 years old (Lyubertsy):
Overall, I am satisfied with the technical support service of Moscow city telephone networks. But, based on the experience of numerous requests, I got the impression that, along with highly qualified specialists, some crooks work there.
Once I had to order Internet settings for a Chinese mobile phone running Android OS. After calling the operator, he told me that there are no automatic settings for this smartphone model. Consequently, I made all the necessary configurations myself under the dictation of this employee, but nothing worked. About 30 minutes later, having contacted another specialist from the same Contact Center, they sent me automatic settings without any difficulty. Just so you understand, such cases occur with enviable regularity.
Lyudmila – 19 years old (Moscow):
I call the support service - they understand everything and accept complaints. What's the point if I've been stuck with a broken modem for two weeks now?
The operators’ answers are also surprising; for all occasions they have either “We are experiencing technical failures” or “There are no available specialists at the moment. We will contact you as soon as possible." And this has been the case for 10 days in a row.
Thus, the quality of service of the MGTS Contact Center, taking into account all the positive and negative aspects, still needs to be improved. And if there are basically no questions regarding the hardware, then the human factor definitely spoils the picture. Therefore, improving the qualifications of customer support employees is a top priority for the management of the telecommunications giant.
General issues
Additional services
What opportunities will the Personal Account be able to provide in the future?
Additional information can be obtained by calling the Contact Center: 8 800 250 00 50.
Questions and answers
How to access your Personal Account?
Our employees will help you deal with this problem. Call the MGTS Contact Center: 8 800 250 00 50 or send an email to:
What does Personal Account give me?
Are users of the “Home Internet” service given access to the Personal Account section?
MGTS technical support
Technical support
Do I pay for the time spent waiting for a response from a technical support operator, as well as the time I talk to him?
If you use the “Time-based” and “Combined” tariff plans, then all calls to the MGTS help desk and technical support service will be free.
How can I change my tariff plan?
I have lost my authentication data (name and password for logging into the Internet), issued to me when connecting to the service. How to restore them?
To restore lost authentication data, you need to contact any MGTS sales office.
What will happen to Internet services when you change your phone number or when you move from the “495” zone to the “499” zone?
When changing a telephone number, as well as when transferring a number from zone “495” to zone “499”, the “Internet from MGTS” service continues to operate as before.
How quickly does the telephone technician arrive?
MGTS operators will coordinate with you a convenient time for a telephone technician to visit. If possible, we will ensure that your request is completed as quickly as possible.
I have my own DSL modem, WiFi access point, etc. Can MGTS service help set them up?
MGTS technical support service can help you configure only that equipment that is included in the list of recommended modems - it is listed in the “Modems” section on our website.
Can a telephone technician or technical support help me set up my computer and software?
The technical support service, as well as the telephone technician, configures your computer only in terms of the correct operation of the “Internet from MGTS” service.
However, within the framework of the service " Computer help» you can contact our partners - companies that provide any work on your computer (for a fee). You can find out the contact details of our partners by calling the Unified Contact Center by phone: 8 495 636-0-636.
Is there a charge for calling a telephone technician?
When you first connect to the “Internet from MGTS” service, a telephone technician will come to you free of charge. The subsequent call to the telephone technician, in particular, if a technical problem arises due to the subscriber’s fault, is paid, its cost is 600 rubles.
What are the operating hours of the technical support service?
MGTS technical support service operates around the clock.
What phone number can I call for help if my service does not work?
If problems arise in using the “Internet from MGTS” service, you must contact the 24-hour technical support by phone:
- Internet via ADSL technology: 8 495 636-0-636,
- Internet using GPON technology: 8 495 636-0-636 - 2.
Our specialists will help you understand the problem as quickly as possible.
If after studying the site some details remain unclear for you, take a look at this section. Here are the answers to the most frequently asked questions. For convenience, all materials are divided by topic.
General issues
How to change the tariff for Home Internet from MGTS?
Change tariff plan You can in any available way:
How much does it cost to switch from one tariff plan to another?
You can change your tariff plan for free.
How to change the tariff plan through your Personal Account?
To change your tariff plan through your Personal Account, you need to:
Additional services
What opportunities will the Personal Account be able to provide in the future?
The PIN code received during connection does not work. What to do?
Our employees will help you deal with this problem. Call the MGTS Contact Center: 8 800 250 00 50 or send an email to:
What does Personal Account give me?
Are services provided to users? Home Internet» access to the Personal Account section?
The service is indispensable for those who have to dial the same number many times every day. It is also in demand in cases where the family has a small child, a sick person or an elderly person with poor eyesight who needs to contact the desired subscriber.
If, after picking up the handset, the subscriber has not started dialing within 7-10 seconds, the programmed number will automatically begin dialing. The service allows you to save dialing time and accurately dial the required number.
For a regular call, you should start dialing immediately after picking up the handset.
Procedure for using the service
Once connected, the service is activated (deactivated) by pressing a few keys on the phone.
Service activation
- Pick up the phone;
- Dial sequentially *53*, the full number of the called party, then #
- continuous beep - the service is activated;
- iridescent beeps or a phrase from the autoinformer - the service is not activated (the subscriber does not have the right to use the service);
- Put the phone down.
Checking service activation
- Pick up the phone;
- Dial sequentially *#53# ;
- continuous beep - the service is active;
- iridescent beeps or a phrase from the autoinformer - the service is not active;
- Put the phone down.
Deactivation of the service
- Pick up the phone;
- Dial sequentially #53#;
- Listen to one of the station's signals:
- continuous beep - the service is deactivated;
- iridescent beeps or a phrase from the autoinformer - the service is not deactivated (the subscriber does not have the right to use the service);
- frequent short beeps - the command was entered incorrectly;
- Put the phone down.
Attention!
For all cases of activation/deactivation of additional services on a Siemens Gigaset C470 IP telephone, at the end of dialing a special command, you should dial “” instead of “#”.
Order service
You can order the “Hotline” service through “ ” by calling the Contact Center of PJSC MGTS by phone: 8 495 636-0-636 or by contacting any of the sales and service offices of PJSC MGTS.
When ordering a service, you must clarify the possibility of providing this service on your phone number, what functions the telephone device must support for the service to work, and then order the service.
Instructions
MGTS has a special service department that provides information about its subscribers free of charge. You can call 09 or 009, where you can find out all the necessary information. In addition to the phone number and information about subscribers, you can also find out a lot of useful information about services in the city, for example, telephone numbers for calling a taxi, air ticket offices, ordering products and various services, and even get advice from a lawyer or a competent tour operator. You can call numbers 09 and 009 from a landline in Moscow.
In addition to the help desk, MGTS has a Unified Contact Number, 8 495 636-0-636. Unlike the previous option, it is available from any phone number, including cell phones. By calling it, you can not only get the necessary information, but also find out if there are any debts on your account, ask for call details, and even call a technician from MGTS to your home.
There are numerous services and databases on the Internet that contain all the information about telephone numbers and subscribers' addresses. For example, you can use the “White Pages of Moscow” directory located at infobaza.org. There you can find out the subscriber's number, knowing only one thing about him, for example, only the address or only the last name and first name. This service will also help you determine who is bothering you with calls if this happens. Using the site is completely free. There are other references, for example, nomer.org/moskva.
Today there are many books and psychological techniques that allow you to radically change your life for the better. Personal life is the most important thing for every person. Most The best way to improve life - to change a person in himself, to change his view of the world.
Instructions
It's no wonder that so many of us want to see a lot of positive changes in the shortest possible time. Changing your life for the better is not that difficult. The most important thing in this process is to know the basic principles of creating a happy life. Find positive facts and manifestations in your current situation. Practice shows that everything cannot be bad. Think and remember what you like in your life. These could be loved ones, friends, a beloved cat or dog. It could also be your work or a hobby club. Leave in your life only what brings you pleasure, because this is one of the best methods change life for the better.
Attend psychological trainings or sign up for sessions with a psychologist. Many people avoid psychoanalysts until the last minute. This approach is wrong; it resembles the fear of going to the dentist. It is much more convenient to solve problems as they arise. A visit to a psychologist will allow you to look at familiar situations with new eyes. In addition, an experienced specialist can give you a lot of effective methods for solving everyday problems.
Change the way you think. This is one of the most complex methods of improving life, but also one of the most effective. As the saying goes: “We are what we think.” You need to improve your own self-esteem, make it adequate. This will allow you to depend less on circumstances and better understand your importance. After all, you cannot move on until you understand your role in society. The quality of our life depends on the quality of our thoughts. And if you manage to bring a lot of positivity into your worldview, you will be able to change in to myself.
Video on the topic
Sources:
- Positive thinking
- how to start changing yourself
You probably remember that the first time you were connected to the Internet, all settings were carried out by qualified specialists. And then, if any problems occurred, you were forced to call technical support. But let's figure it out - is it really so difficult to keep track of your network devices yourself?
Instructions
Let's look at the principles of management net yu as an example operating system Windows XP.
We can obtain all the necessary data through the use of the control panel. Go to the Start menu - Control Panel - Network Connections. A window will open in front of you where all network connections configured on your computer.
In our case, we are dealing not only with physical existing connections(configuration is carried out directly for network card), but also with a virtual VPN connection that allows data to be sent over a secure channel. Remember that there can be many types of connections; it all depends on the provider. Therefore, it would be logical to consider only interaction with actually connected network cards.
So, select the connection you are interested in, click on it right click mouse by calling context menu. Select "Properties" from the menu. You will see a window similar to the one shown in the figure.
Next, click on the “Properties” button, after which you will see a screen displaying the settings of your IP address, gateway and other characteristics (note that if you have it installed, these settings must be viewed in the control panel of the router, and within this screen there will be The “Obtain an IP address automatically” checkbox is checked and, most likely, the “Obtain DNS server address automatically” checkbox is checked).
If we return to the previous window, then by clicking on the “Configure” button, we will have access to the settings of the network card itself.
Although in most cases we will not need these settings at all, we will still consider the case when we need to change the mac address of our card. To do this, in this window, find the “Advanced” tab, on which in the list find the value “Network address”, and in the window that appears you can enter your value.
Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. The list of its functionality includes universal consulting of the company’s clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.
About the technical support service
The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.
In 2012, as part of the hardware replacement and subsequent abandonment of copper wires in favor of fiber optics, the Contact Center underwent modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand MGTS clients use the services of the Contact Center every day, including Internet users, owners of landline phones, mobile subscribers, as well as fans of digital television.
Phone list
To contact MGTS support service, you need to call one of the numbers provided:
- from city – (495) 63 – 60 – 636;
- from mobile – 0636.
In addition, the provider has set up a couple of hotlines, thanks to which you can:
- find out your personal account balance – (495) 70 – 74 – 455;
- inform the operator about the quality of the services provided – (495) 70 – 07 – 777.
For MGTS subscribers, all calls to the Contact Center, including 24-hour hotlines, are completely free.
Back call
Customers of Moscow city telephone networks who use digital television and the Internet, but are not fixed-line or mobile subscribers, can order a call back from a support operator on the official website.
- Go to the address – http://mgts.ru/home/help/ask/.
- Leave your contact phone number.
- Decide on the topic of the question.
- Explain the question you are interested in in as much detail as possible.
- Confirm that you are a person and not a robot by choosing a color that matches the picture.
- Click on the “Submit” button.
This option can also be used by subscribers of any Russian operators who require advice from MGTS specialists.
Instructions
MGTS has a special service department that provides information about its subscribers free of charge. You can call 09 or 009, where you can find out all the necessary information. In addition to the phone number and information about subscribers, you can also find out a lot of useful information about services in the city, for example, telephone numbers for calling a taxi, air ticket offices, ordering products and various services, and even get advice from a lawyer or a competent tour operator. You can call numbers 09 and 009 from a landline in Moscow.
In addition to the help desk, MGTS has a Unified Contact Number, 8 495 636-0-636. Unlike the previous option, it is available from any phone number, including cell phones. By calling it, you can not only get the necessary information, but also find out if there are any debts on your account, ask for call details, and even call a technician from MGTS to your home.
There are numerous services and databases on the Internet, which contain all the information about telephone numbers and addresses of subscribers. For example, you can use the “White Pages of Moscow” directory located at infobaza.org. There you can find out the subscriber's number, knowing only one thing about him, for example, only the address or only the last name and first name. This service will also help you determine who is bothering you with calls if this happens. Using the site is completely free. There are other references, for example, nomer.org/moskva.
Today there are many books and psychological techniques that allow you to radically change your life for the better. Personal life is the most important thing for every person. Most The best way to improve life - to change a person in himself, to change his view of the world.
Instructions
It's no wonder that so many of us want to see a lot of positive changes in the shortest possible time. Changing your life for the better is not that difficult. The most important thing in this process is to know the basic principles of creating a happy life. Find positive facts and manifestations in your current situation. Practice shows that everything cannot be bad. Think and remember what you like in your life. These could be loved ones, friends, a beloved cat or dog. It could also be your work or a hobby club. Leave in your life only what brings you pleasure, because this is one of the best methods to change your life for the better.
Attend psychological trainings or sign up for sessions with a psychologist. Many people avoid psychoanalysts until the last minute. This approach is wrong; it resembles the fear of going to the dentist. It is much more convenient to solve problems as they arise. A visit to a psychologist will allow you to look at familiar situations with new eyes. In addition, an experienced specialist can give you a lot of effective methods for solving everyday problems.
Change the way you think. This is one of the most complex methods of improving life, but also one of the most effective. As the saying goes: “We are what we think.” You need to improve your own self-esteem, make it adequate. This will allow you to depend less on circumstances and better understand your importance. After all, you cannot move on until you understand your role in society. The quality of our life depends on the quality of our thoughts. And if you manage to bring a lot of positivity into your worldview, you will be able to change in to myself.
Video on the topic
Sources:
- Positive thinking
- how to start changing yourself
You probably remember that the first time you were connected to the Internet, all settings were carried out by qualified specialists. And then, if any problems occurred, you were forced to call technical support. But let's figure it out - is it really that difficult to monitor your network devices yourself?
Instructions
Let's look at the principles of management net using the example of an operating room Windows systems XP.
We can obtain all the necessary data through the use of the control panel. Go to the Start menu - Control Panel - Network Connections. A window will open in front of you where all network connections configured on your computer.
In our case, we are dealing not only with physically existing connections (configuration is carried out directly for the network card), but also with a virtual VPN connection that allows data to be sent over a secure channel. Remember that there can be many types of connections; it all depends on the provider. Therefore, it would be logical to consider only interaction with actually connected network cards.
So, select the connection you are interested in, right-click on it to bring up the context menu. Select "Properties" from the menu. You will see a window similar to the one shown in the figure.
Next, click on the “Properties” button, after which you will see a screen displaying the settings of your IP address, gateway and other characteristics (note that if you have it installed, these settings must be viewed in the control panel of the router, and within this screen there will be The “Obtain an IP address automatically” checkbox is checked and, most likely, the “Obtain DNS server address automatically” checkbox is checked).
If we return to the previous window, then by clicking on the “Configure” button, we will have access to the settings of the network card itself.
Although in most cases we will not need these settings at all, we will still consider the case when we need to change the mac address of our card. To do this, in this window, find the “Advanced” tab, on which in the list find the value “Network address”, and in the window that appears you can enter your value.
Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. The list of its functionality includes universal consulting of the company’s clients on a wide range of issues, primarily related to financial and technical aspects. In addition, operators hotline accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.
About the technical support service
The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.
In 2012, as part of the hardware replacement and subsequent abandonment of copper wires in favor of fiber optics, the Contact Center underwent modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Despite the fact that today more than 50 thousand MGTS clients resort to the services of the Contact Center every day, including Internet users, owners landlines, mobile subscribers, as well as fans of digital television.
Phone list
July 3, 1882- foundation of the Moscow City telephone network. On this day, the opening of the first manual telephone exchange of the Gilleland system of the Bell company took place in the house of the merchant Popov on Kuznetsky Most.
1909 - the first payphones were installed.
1932 - a free information service “09” was created, and in 1937 the exact time service “100” was created.
1970 - first automatic installed international communications Moscow-Berlin-Prague-Warsaw.
1980 - MGTS provided telephone communication Olympic Games. About 80,000 telephones, 350 payphones were installed, and more than 15,000 channels and direct communication lines were organized. Help Desk“09” served foreigners in English, French, German and Spanish during the games.
1982 - opening of the MGTS Museum, which is considered one of the best corporate museums on the history of communications in Russia. A unique exhibit is a working model of the first automatic telephone exchange, put into operation in 1930. Included in the Guinness Book of Records as the longest operating vehicle in the world.
1986 -the first fiber-optic communication line with a length of 8.7 km was laid.
1989 - two joint ventures were created: AMT (MGTS-Telenokia, Finland) and Comstar (MGTS-GPT, Great Britain).
1992 - MGTS became a state enterprise. First CEO- V.F. Vasiliev. Established in memory of Vasiliev annual bonus MGTS named after him, which is awarded to the company's best innovators.
1994 - The state enterprise MGTS was transformed into an open joint-stock company.
2002 - bringing broadband Internet access services to the market.
2004 - the beginning of replacing analog numbers with digital ones.
MGTS and MTU-Intel CJSC implemented the STREAM project, revolutionary for the Moscow market, to connect to the Network using ADSL technology, which replaced dial-up access and provided guaranteed Internet speeds with free telephone line. Over the course of a year, more than 100,000 users connected to the STREAM Internet, which led to a reduction in the cost of Internet traffic and made the Internet an accessible mass service.
2006 - the One started working contact center. Expanding the range of services related to mobile systems communications: call forwarding from home to mobile phone, sending and receiving SMS messages from a landline phone.
2007 - introduced unlimited tariffs for broadband Internet access service.
2008 - MGTS has connected more than 400 special payphones for wheelchair users to its network.
2011 - As a result of the reorganization of COMSTAR-UTS OJSC in the form of merger with MTS OJSC, the block of shares of MGTS OJSC, which belonged to COMSTAR-UTS OJSC and amounted to 55.7% of the authorized capital of MGTS OJSC, was transferred by universal succession to MTS OJSC " The digitalization of the communication network has been completed, as a result of which Moscow has the opportunity to save