To resolve the issue, follow the instructions below. They can help in the following cases:
- You cannot download or install applications and games from Play Store.
- You cannot download music, movies, TV series and other content from the Play Store.
- The Play Store application does not open or does not work properly.
- You can't complete downloading or updating apps.
Step 1: Connect to a Wi-Fi or mobile network with a good signal
Make sure you are using a network with a strong signal. If possible, connect to Wi-Fi. If you are using mobile network, check the signal quality. Then try downloading the application again.
Learn more about how to fix Internet connection problems on Android devices.
Step 2: Clear cache and delete Play Store data
In some cases, this can help troubleshoot problems.
Step 3: Restart your device
If the problem is not resolved, reboot your device.
- Press and hold the button nutrition until the menu opens.
- Select Switch off or Restart.
- If necessary, press and hold the button nutrition until the device turns on.
Play Market is one of the key links operating system from Google, since it is thanks to it that users find and install new games and applications, and then update them. In some cases, this important OS component stops working normally, refusing to perform its main function - downloading and/or updating applications. We will tell you how to eliminate this kind of problem in our article today.
Almost any malfunction in the App Store is most often accompanied by a notification window indicating the error number. The problem is that this code designation says absolutely nothing to the average user. And yet, there is no need to be upset - the solution, or rather, its different options, was found a long time ago.
In a special section of our website you can find detailed guides to eliminate most numbered (coded) Play Store errors. Follow the link below and find material there that is specific to your problem. If the error you encountered is not found there (for example, it has a different number or does not show itself at all), check out the methods from this article. In most of them we will refer to already existing instructions.
Preparatory measures
No matter how serious the problem in the operation of the Android system or its individual components, sometimes it can be solved by simply rebooting the device. Possibly some kind of error Play Market– only a temporary, isolated failure, and to restore its functioning you just need to restart the system. Do this, and then try to use the Store again and install or update the software with which the error previously occurred.
If restarting does not help, perhaps the Market is not working for another reason. trivial reason, such as the absence or poor quality of the Internet. Check whether data transfer or Wi-Fi is turned on on your device, and how stable the connection is with world wide web. If necessary, and if possible, connect to a different access point (for wireless networks) or find an area with more stable cellular coverage.
The last thing you should do before you start troubleshooting problems with the Store is to check the date and time on your device. If at least one of these parameters is set incorrectly, the operating system will most likely not be able to contact Google servers.
Note: After completing each individual step of the methods below, we recommend that you first restart your smartphone or tablet, and only then use the Play Market, checking whether the problems in its operation have disappeared.
Method 1: Clearing data and working with Play Store updates
Having checked and correctly configured the obvious little things, you can safely move directly to the Play Market, where problems are observed. Despite the fact that it is an integral part of the operating system, at its core it is the same application as the others. Over the course of long-term operation, the Store becomes overgrown with file garbage, unnecessary data and cache that should be deleted. Such a simple action is one of the necessary (and often the only) steps in eliminating numbering errors.
Reboot your device and then try using the App Store. If performance is not restored after deleting the data and cache, you should make sure that it is updated to the latest current version. In most cases, updates arrive and are installed automatically, but sometimes they can be disabled.
Oddly enough, the reason for the Play Market not working can also be the opposite, that is, its update. In rare cases, updates are installed incorrectly or simply contain errors and bugs. And if there are problems in the operation of the Store Google applications caused by latest update, it needs to be rolled back. We have already written about how to do this.
Method 2: Clear data and reset Google Play Services
Services Google Play is another important component of the Android OS. It ensures the correct operation of branded Google applications, including the long-suffering Play Market. Like the latter, Services also become clogged over time, acquiring unnecessary data and cache, which impedes their operation. All this needs to be erased in the same way as in the case of the Application Store, and then restart your smartphone or tablet. We have already discussed the algorithm for performing this simple procedure.
Similar to the Play Market and all other applications, Google services are also regularly updated. The problem discussed in this article could be caused by either an incorrectly installed update or its absence in the operating system. Uninstall Services updates, restart your device, and then wait for the app to update automatically or do it manually. Our articles will help you complete this procedure.
Method 3: Clean and reset Google Services Framework
Google Services Framework is another proprietary application that, like the one mentioned above, system component, may affect the operation of the Play Market. You need to do the same with it - first erase the data and cache that has accumulated during use, and then roll back the updates, reboot and wait for them automatic installation. This is done in the same way as with all others, including the applications discussed above. The only difference is that in the list of installed ones you need to select Google Services Framework.
Method 4: Activate Google Accounts
A Google account on an Android smartphone provides access to all branded applications and services, as well as the ability to synchronize and save important information to the cloud. For these purposes, the operating system provides a separate application - Google Accounts. Due to certain reasons, often beyond the user's control, this important OS component may be disabled. In order to restore the Play Market, it will need to be reactivated.
Method 5: Setting up the "Download Manager"
"Download Manager", integrated into the operating system, similar to disabled Google Accounts, may be one of the reasons why the App Store refuses to work. As in the previous method, you need to check whether this OS component is enabled and clear its cache at the same time. This is done as described in the previous method, the only difference is the name of the application you are looking for.
Method 6: Working with a Google account
In method 4 we have already written about significance account Google is in the operating system, and it is not surprising that this link, or rather, problems with it, can negatively affect the operation of other components. If none of the solutions we proposed above helped restore the functionality of the Play Market, you need to remove it from mobile device main Google account, and then relink it. We wrote about how this is done in one of the thematic articles.
Important: To perform these actions, you need to know not only the login for the account, but also the password for it. Be careful and do not make mistakes when entering.
Method 7: Removing viruses and editing the hosts file
The options described above will be useless if a virus has settled inside the operating system. Yes, Android where less susceptible to infection than Windows, but sometimes it still happens. The algorithm of actions in such unpleasant situations is not much different from what we are all used to doing on a computer: the OS needs to be scanned with an antivirus, and if pests are detected, not only remove them, but also clean them hosts file from unnecessary entries. We have previously written about all this in our reviews and articles about the Play Market.
Method 8: Factory reset
It’s extremely rare, but it still happens that none of the methods discussed in this article can eliminate problems in the Play Market. In such an unpleasant state of affairs, it will be impossible to update applications and games or download new ones, that is, the mobile device will lose most of its functionality.
If there are other problems with Android, we recommend resetting it. True, it is worth understanding what this procedure implies complete removal user data and files, installed applications and everything that was initially missing from the device. We strongly recommend that you create a backup copy before performing this.
Alternative option: Installing a third-party store
The methods we propose allow you to eliminate any problems in the functioning of the Play Store. The action described above is recommended for use only when the mobile device is operating at Android based Other problems, errors and/or failures are also observed. If you don’t want to look for the root cause of why the Play Market is not working and eliminate it, you can simply install one of the alternative application stores and use it.
Conclusion
As you can see, there are quite a few reasons why the Play Market may not work on Android. Fortunately, each of them has its own solution, or rather a step in the fight against the problem. The methods we propose in this material should be performed in order, since the first half of them are the most frequent and simple ones, the second half are special cases and one-time failures, which can be encountered extremely rarely. We hope this article helped you restore the functionality of your mobile App Store.
The Google Play store of programs, games and applications is something that no owner of a mobile gadget can do without today. Android platform. This is the easiest and fastest way to install any game or program on your phone or tablet - paid or free, simple or resource-intensive, for work or entertainment.
The main causes of errors are incorrect installation or updating of programs
And, probably, each of us has more than once encountered a situation when, when trying to install some application, it was discovered that Google Play does not work on the device. The case is unpleasant, but completely solvable. We have collected the most common problems from Play Market on Android and now we will tell you why this happens and what to do in such cases.
Reasons why the Play Market may not work
No matter how trivial, the first thing to do is reboot the device. This should be done in case of any problem, and the Play Market is no exception. Most often, a reboot will fix the problem. Android systems.
If this doesn't help, check your internet connection. Connect via an available Wi-Fi network or enable Mobile Internet. This simple action can solve the problem with the Play Market.
Market may also report an error if the system time or date on the device does not match the current values in your time zone. This can happen if the phone/tablet has been left discharged for a long time, or the screen is accidentally unlocked in your pocket or during a call, and accidental touches of the sensor change the time settings. Check the time and set the correct values on your device.
But why does the Play Market refuse to launch when both the time and the Internet connection are fine? IN in this case You can try the following steps one by one:
The above steps can help not only if the Play Market has recently been updated or is used frequently. It is advisable to clear the cache and erase data periodically in order to prevent such failures.
The next step is to verify your Google account. Open "Settings" - "Accounts" and make sure that required account exists in the Android system, is active and is correctly authorized. Deleting the account and creating it again often helps. Before deleting, do not forget to start synchronization: if you do not do this, you may lose contacts, emails and other data related to this profile.
In some cases, the user accidentally or intentionally turns off the Download Manager, and accordingly, applications from the Play Market cannot be downloaded to the gadget. You can fix this again in the application settings: on the “All” tab, find “Download Manager”, open it and turn it on with the corresponding button.
And finally, “heavy artillery”. If these methods did not help, all that remains is to reset the device settings to its original state. This is done through the menu “Settings” - “Backup and reset” - “Reset settings”. The Android system will return to its original state, and any glitches that occurred during its use will naturally disappear.
Classification of problems by error number and their solution
Often during failures or problems with Google's work Play reports a problem by marking it with a number. How to understand why this or that error occurs and what to do about it? Here is a list of the main Play Market errors with brief description and a solution.
- Error 413. Utilities or necessary updates are not downloaded to the device. You need to clear the cache of the Play Market and Google Accounts applications.
- Error 919. Applications download but do not launch. Most likely the Android system memory is full, try deleting unnecessary applications, games or other files.
- Error 491. Clearly indicates a problem with the Google account. Delete it in the phone/tablet settings, reboot the device and restore the existing profile or create a new one if your Market still doesn’t work.
- Error 481. The solution is identical to 491, it is recommended to use another account.
- Error 927. The application we want to download or update is already being updated. There is nothing you can do here, you just need to wait for the process to complete.
- Error 921. The program does not download to the phone. Clearing the cache and erasing Play Market data helps; deleting your account and restoring it after restarting Android is also a good idea.
- Error 403. Appears when you try to pay for downloading a utility if the card linked in the settings does not have enough funds for payment. Top up your card or enter the details of another card into the settings.
- Error 498. The download does not complete and ends. Most likely, the device memory is full. Remove unnecessary files, clear the application cache and try again.
Less common, but found errors numbered 101 and 24. The first of them means that this phone or the tablet already has too many applications, so the installation of the one you need is interrupted. Check if you really use all of them and remove the ones you don't need. And number 24 means that you are trying to install a program that was previously installed on this device, but is now not completely removed. Remained in memory system files, pieces of data or folders related to the specified utility. To solve this problem, you need root access to the device, which will allow you to log into file system and remove unnecessary things.
Conclusion
The methods listed in this article will most likely help you solve problems with the Play Market on Android. If you encounter some atypical error that is not included in our instructions, describe the situation in the comments, and we will try to help you figure out what happened, why and what to do about it.
The Play Market is a source of new applications and games for Android device users.
However, this database may sometimes not work and cause a crash on our device. How to deal with this?
The Play Market may not work for various reasons, fortunately they are almost always quite easy to fix.
There are many ways to help restore normal work. Below you will find the main proven reasons why the play market does not start and how to fix it.
The first reason why it doesn’t work on the Android Play Market is a problem with the cache.
In most cases, clearing the cache solves the problem. This is the place where temporary data is stored to speed up the opening of Google Play Market.
They can make mistakes there that cause the application to not work properly.
To delete the cache, go to the Android settings, and then go to the “Applications” section.
There you will see the application manager. After clicking on it, a tab with all programs will open - look for “Play Market” and click on it.
NOTE: I am describing and inserting pictures from Android 6, or rather Android 6.0 on a Samsung Galaxy smartphone. You may have a different version and a smartphone or tablet, so some inaccuracies may occur.
Now select “Memory” and at the very bottom click “clear cache”.
Then go back and click “Clear data” and then click “delete”.
Now check if the play market is working, if not, then in the same device manager, click on it. You will see “turn off” and “stop”, and at the very top right: “options”. Click on these options and click on the “Uninstall updates” line that pops up.
We check the functionality. If it doesn’t work, we carry out exactly the same operations with the Google Play Services application. To do this, after opening, click on the “Memory” option and click on the line: “clear cache”
If it works now, great; if it doesn’t work, move on. In the window where you went to memory, click another option: “Data Management”, and then click “Delete all data”.
NOTE: If you cannot find the required options yourself, then completely clear the entire cache of your phone.
The second reason why it doesn’t work on the Android play market is that Google account failure is disabled
If the above does not help, try deleting your Android's Google account - this may help solve problems with the Play Market.
To do this, go to the Android settings and go to “Accounts”. Select account Google entry, and then delete it from your phone.
Then we return to the account settings and select “Add a new account” - enter the data and add.
Sometimes, to fix the problem, you may need to use a different account. Then go to the new Google account registration form and make a new registration.
Just before doing this, clear the application cache and play store data, and only after cleaning, go to the “Settings> Accounts” section of Android and add a new Google account.
After logging in, try using the play market. If the store is unlocked (working), you can remain in the new account or try to return to the old account.
The third reason why it does not work on the Android play market is the wrong date and time
This may seem minor, but setting the correct date and time may be required to log in to Google's servers.
If you have set the wrong date or time, then Google servers, will have problems synchronizing settings. As a result, you will not be able to log into the Google Play Store.
To set the correct date and time, go to “Settings => Date and Time” and it is best to select automatic setting.
If, until now, everything was set to automatic, try switching to manual and entering the exact time and date.
The fourth reason why it does not work on the Android play market is the use of a VPN or proxy server
If you use VPN or proxy servers, this may be the cause of problems connecting to the Play Market.
Proxy server settings can be easily checked. When connecting via Wi-Fi, go to Settings => Wi-Fi, and then click on the network you are connected to. From context menu select "Change network".
There will be options for Wi-Fi networks. Check the "Show Extra options" and make sure that under "Proxy Server Settings" the position is set to "None".
The second option is VPN - it can be different here. The first option is to use a VPN app.
If you have it, try disabling it or removing it completely. The second way to connect to a VPN network is to add VPN network settings.
Go to Settings, then select More details... under Wireless & Networks.
Open "VPN" and make sure the list doesn't have one configured VPN connection. If you have one, remove it.
The fifth reason why it doesn’t work on the Android Play Market is that the Internet is blocked
Android can have many applications that are used to manage your internet connection.
They allow, for example, blocking access to individual applications. Some devices (for example, Huawei) have a built-in function that allows you to manage applications for connecting to the network (Settings => Data management => network application"—make sure that the Play Market has access to the Internet using a cellular connection).
If you have an application (for example, No Root Firewall), make sure that it is not configured in such a way that it blocks access to the Internet in the Google Play Store. You can also try removing it completely for testing.
If you are trying to connect to the play market, with using Wi-Fi, turn off completely wireless network and activate cellular data.
Check connections to the store on the mobile Internet. If at the beginning you tried to connect to the store via the mobile Internet, try doing it exactly the opposite - disable cellular communication and connect via Wi-Fi only.
Look, maybe you accidentally disabled applications or system services, without which the play market cannot work (for example, a download manager).
Go to Settings > Apps or Settings > Manage apps, and then go to the accessibility apps tab (or scroll to the bottom of the list).
Everything from phone applications will be there. Check if any of them are related to system services. If something is disabled, turn it on.
That's all, however, in the case when nothing helps, there is another “extreme” option - reset the phone settings and restore to default. Please note that you will then lose all data, text messages or photographs stored in internal memory phone.
To restore the default settings, go to the Settings menu and then select Backup & Reset. Select Factory Reset and wait for the phone to reset to default settings.
If none of the above helps, contact your to the best friend with a description of the problems - this is the form below comments. Good luck.
This review is devoted to a very popular and sought-after topic among owners of phones from the Chinese company Meizu - the Google Play service. At one time, Meizu refused to pre-install Google services, and therefore this caused some difficulties for users of smartphones of this brand. One of the main problematic issues regarding of this service: Why might the Play Market not work on Meiza? We will consider this issue and touch upon it in general Google theme Play regarding what the Play Market is, what is useful in it and what makes it special for working with Meizu phones.
Google Play is an online store where you can download various applications, games, programs, books, films and much more, either for free or for money. This content is available to owners of devices based on the Android operating system. You can pay for content different ways: bank cards, through telecom operators, PayPal and other services. Interestingly, at the end of 2017, the service had about 3 million applications available for download in 145 countries.
The structure of Google Play includes the following categories:
- "Applications"(for business, health and sports, travel, entertainment, work, photography, shopping and other purposes).
- "Games"(puzzles, arcade, action, gambling, sports and others).
- Chapter "Movies and television shows"(it contains films of various genres and programs in HD format, all of which can be purchased and watched online).
- Chapter "Music"(contains compositions of various genres and artists, available for download both for money and for free).
- Chapter "Books"(represented by millions e-books in paid and free access).
- Chapter "Press"(includes electronic versions of magazines, newspapers and news feeds from around the world).
Unfortunately, Google service Play may not work correctly for owners of Meizu phones, in particular after the Flyme update. We will look at this problem below.
Google Play won't open
If the Play Market on Meizu does not open, you can resort to one simple solution to this problem. All devices from the Meizu brand are equipped with proprietary App Center (Chinese online content store) or Hot Apps (Chinese equivalent of Play Market). You need to open one of these applications and type “Google Installer” in its search (in Hot Apps the search bar is either at home page, or in the section "More"). Having found Google Installer, you need to download and install it on your phone.
After the corresponding icon is created on the screen, you need to open it and select the item in the application "Unistall". After removing Google services, click the button "A Key To Install", after which all applications will be reinstalled. After the installation is complete, you can use the Play Market again by re-activating it. These steps will help get rid of the problem when the Play Market does not open in Meiza.
Applications do not load on Google Play or display an error
Meizu users may experience that applications from Google Play simply do not download. And again the question arises: why doesn’t Play Market work on Meizu? If the above method did not help, then let's turn to another. First you need to create a second Google account: go to "Settings" -"Accounts" -“Add account” -« Google" and carry out activation. After that, open the Play Market menu and connect via new account. You need to download any file (program, game, widget, etc.), and then switch to your previous account.
This “reboot” of accounts allows you to resume the process of downloading applications. This method Suitable for most models, including Meizu M3. Note that there is an even more radical method - resetting the settings to factory settings, however, it is worth keeping in mind that with this method all the user’s personal data will be lost, and all applications that are installed on the device will be deleted. After any of these procedures, the OS again sees the Play Market on Meizu and supports its correct operation.
Installing Google Play
If the Play Market is not installed on the Meizu M3 Note by downloading from the Internet, then it is better to turn to a simpler and more proven option. You need to install using a proprietary installer from Meizu - Google Installer. The advantage of this method is that the phone will receive Google installation Play the latest version. This option is only suitable for devices purchased from the company's official representative offices.
Using Hot Apps, or Best
You can download and install Google Play using the Hot Apps, or Best, application. For this:
- Go to Meizu on your desktop and find the shortcut "The best" or "Hot Apps" and click on it.
- In the installation applications that open, find "Google Installer"(or "Google Apps Installer").
- Select this item, run it and make sure that everything downloads correctly.
- After downloading, reboot your device.
- After the reboot, icons of all Google services will appear on the main screen, including the Play Market.
