Probably, many users working with complex multi-level reporting systems have had to deal with a situation where, out of the blue, an incomprehensible error message pops up on the screen like “The object does not support properties or the Sign method.” Let's look at the main reasons for this failure and methods to quickly fix the problem.
Message that an object does not support a Sign property or method: what is it?
First of all, please note that the average user is unlikely to encounter such problems. An error like “The object does not support the properties or method of Sign” mainly appears in highly specialized programs.
An example would be clients like VTB-24, Kontur-Extern and others. In general, such applications refer to accounting programs in which you can create special reports. In some cases, the error “The object does not support the properties or method Sign” can also appear when trying to make an online payment, when viewing data from government procurement sites - in general, wherever a confidential operation is required.
To confirm the legality of such a document or transaction, a special digital (electronic) signature, sign cab, is used. This is where problems arise. Roughly speaking, the user’s system simply does not recognize it due to some reasons that will be discussed below, and therefore does not identify the document or transaction as trustworthy.
Possible reasons for the failure
Among the many reasons that can lead to such errors, most experts cite the lack of some script libraries registered in the system that are required to establish a signature recognition method, a ban on the use of ActiveX controls, and an outdated version of the platform. NET Framework, blocking signatures and sites with antiviruses and firewalls, etc.
Additionally, the "Object does not support the Sign property or method" error (Windows 7, 64 bit) appears exclusively when using the browser Internet Explorer(sometimes this type of opening is performed automatically in this browser). Therefore, its settings can solve the problem in most cases. Below are some methods to solve this problem.
Error “The object does not support the Sign property or method”: what to do first?
The simplest and most logical solution to this problem is to simply change the browser. Instead of Internet Explorer, you can try opening a document or website in Opera or Google Chrome. Even if it opens automatically in Internet Explorer, there is nothing easier than copying the link and pasting it into the address bar of another browser.
If the user is dealing with a program, it is worth looking at its settings and changing the default browser.
To monitor correct operation, you can also temporarily disable the standard anti-virus scanner and Windows firewall, and then see if the document or website opens. If everything is fine, the program and Internet resource will need to be added to the exclusion list.
Installing and registering additional components
However, the solution to eliminating the “Object does not support properties or Sign method” error is not limited to this. For most applications of this type to work, you need to have an installed Microsoft platforms.NET Framework versions 2.0 and higher.
Conclusion: you need to download and install the latest release of the package, and then check the functionality.
In addition, when such a failure appears in the message, you can often see additional indications that some components necessary for operation are not registered in the system. As a rule, these are jscript.dll and vbscript.dll, and this situation can occur even with installed Windows Script Host. In turn, there is a high probability that the platform itself is installed incorrectly. Thus, you should first install this component as an administrator, and then proceed to registering libraries.
This is done from the command line, which is called via cmd in the “Run” menu (Win + R). To register, use the regsvr32.exe command, followed by the full file name separated by a space (for example, regsvr32.exe jscript.dll). Then simply press the enter key. If anyone doesn't know, the jscript library is a Java element, and vbscript is a library Visual Basic.
Changing Browser Settings
As for Internet Explorer itself, it is recommended to use browser version no lower than version seven, but it is better to download the latest one.
Another point related to the “Object does not support Sign properties or method” error is that some add-ons installed in the browser itself may block the detection of an electronic signature. Therefore, if there are add-ons or extensions like Mail.ru, Yahoo or something else, it is strongly recommended not only to disable them, but also to remove them altogether.
Finally, to fix the problem, you need to go to the Internet Properties section (either from the browser or through the Control Panel), find Trusted Sites in the Security tab and go to the Security Level setting, where you need to allow all ActiveX controls to run.
In some cases, it may be enough to simply clear the cache and Cookies, as well as remove garbage from the Temp folder in the user directory. In this case, on the privacy tab in Internet properties, it is advisable to disable reception of all Cookies, then confirm the changes.
Conclusion
It remains to be said that almost all of the above methods fix the problem quickly and quite simply. Failures associated with the penetration of malware into the system were not considered here, since every user should already understand that protecting the system when working with such specifics should be a priority.
If an error occurs when publishing: "Cannot Sign Data. Error Description: The object does not support the Sign property or method."
Answer
Oksana Balandina, chief editor of the State Order System
From July 1, 2018 to January 1, 2019, customers have a transition period - they are allowed to carry out both electronic and paper procedures. Starting from 2019, tenders, auctions, quotations and requests for proposals on paper will be prohibited, with eight exceptions.
Read what purchases to make on the ETP, how to choose a site and receive electronic signature, according to what rules to conclude contracts during the transition period and after.
Instructions:
The sequence of actions is to clarify the following information from the user:
Operating system version (Windows XP, Vista, 7 or 8), as well as operating system bit depth 32-bit or 64-bit (Computer → properties)
Browser version (Internet Explorer 6,7,8,9,10,11) and necessarily the browser bit depth (Help → about the program → if “64-bit edition”, then it is indicated immediately after the version).
To obtain full access to the PRO-GOSZAKAZ.RU portal, please register. It won't take more than a minute. Select social network for quick authorization on the portal:
Solution: for correct operation in the closed part of the OOS, it is recommended to use only Internet Explorer 32-bit version (for 64-bit versions of Windows OS, 2 browser versions are always installed by default)
general view: *://*.zakupki.gov.ru, *://*.bus.gov.ru
or specific: http://zakupki.gov.ru, https://zakupki.gov.ru, http://bus.gov.ru/
Find the required browser here: C:\Program Files (x86)\Internet Explorer\iexplore.exe (you can create a shortcut to your desktop)
Add the following entries to trusted sites in Internet Explorer:
After selecting and launching IE 32-bit, try logging into the OOS account (it may ask you to enable the add-on) and perform the required publication.
Magazine "Goszakupki.ru" is a magazine on the pages of which practical explanations are given by leading industry experts, and materials are prepared with the participation of specialists from the Federal Antimonopoly Service and the Ministry of Finance. All articles of the magazine are highest degree reliability.
This information will be useful to clients of banks that are part of the VTB Group. Occasionally, you encounter a problem of the following nature: when logging into Internet banking, the following message appears on the computer screen: “Error: the object does not support the properties or method Browseforfolder vtb”, what should you do in this case? Let's try to understand this in more detail.
The essence and causes of the problem with Browseforfolder
Most often this situation is encountered legal entities. Let's consider the main factors causing such a situation.
- The reason may be trivial. First of all, you need to check access to the server from which you receive the Internet resource. If there is no connection, then try to fix the problem. Contact your provider and make a request to restore the access channel.
- Sometimes there is no contact between the connecting nodes, which can cause an error. However, this happens extremely rarely.
- In some situations there are discrepancies between OS bits Windows computer and applied software to view the bank's web page online.
- The most common cause of failure is a conflict between the Browseforfolder protection cryptographic script and certain settings ActiveX controls, which are the building blocks for a client-server application.
- There are situations when an error appears due to an outdated software shell (Framework).
- Another factor is that the browser settings are selected incorrectly.
- User scripts in the browser (JavaScript) do not function correctly.
Step-by-step method to resolve the error
Let's consider a procedure that will help eliminate the cause of this situation.
- Make sure your search and viewing software is not outdated. Without this it is impossible to move on. The most commonly used browser is Internet Explorer, which is already built into the Windows OS. It is constantly changing - new versions appear periodically. If you do not want to change the original browser to another more modern one, then update its version to a newer version. Download latest version IE is available on the official Microsoft website.
- After updating the appropriate browser, try to log in to the bank’s online resource again. You need to launch the browser as “admin”. You need to click the “Start” button, select “All Programs” from the menu, then Internet Explorer. Next, right-click and select “Run as administrator” from the list provided.
This is because only “admin” has full access to everything. This way you can expand the rights of your user. - If you have ruled out the previous situation but the error continues to appear on your screen, proceed to the next step. Check the version of the Framework software. Have access to the necessary resources and use those offered banking services, is only possible if at least version 3.5 is installed. To avoid all sorts of conflict situations in the future, it is better to establish more new version 4.5 and higher. Many users turn off the feature automatic update to reduce the load on PC memory. Older computers may not have this feature at all. Your task is to download the update for the NET Framework from the official website, install it, and restart the computer.
Please try to contact the bank again. - If this doesn't help, reconfigure IE. Click the Start button, select Control Panel. Next, click “Internet Options”, then the “Security” tab. Add the desired node to the “Trusted nodes” section and save the latest changes.
- We did everything, but the error appears. Try changing your ActiveX settings. To do this, open the “Security” tab again. Move the slider down to lower the security level. In the same window, click the “Other...” button. A new window shows the parameters. Select those related to ActiveX and check the “Prompt” box everywhere.
- Another method allows you to troubleshoot problems in the browser user script. You must first download the platform itself (JavaScript). Then open the archive and install again.
We hope that this information will be useful to you, and you will quickly eliminate any problems when working with the program from VTB Bank.
In this article I will look at all installation options and what components must be installed to work correctly with the State Procurement portal. So what is government procurement? This is a portal (website) for organizing web trading (competitions, auctions). To work with this portal you must have the following software:
- CryptoPro— Data encryption software. A license to use the program must be purchased by your organization. Paid software. You can download version 3.6 distribution from our website or from the official website cryptopro.
- Token— key for working with the portal. Typically, such keys are personalized and issued to the user. For example, if you need to sign a document, Ivan Ivanovich Ivanov’s token is inserted and signed on his behalf.
- PKIClient— Drivers for working with a USB token. Drivers are possible.
- Root certificate of the certification authority. Download .
- Server certificate. Download
- Sign plugin for Internet Explorer browser. The plugin required to sign a document. When you click on the sign button, the plugin calls the software associated with the token. Download .
- Microsoft .NET Framework - It is not clear which version exactly. In the case of Windows XP - 2.0, in Windows 7 it is already built-in and located in Windows components. Download .
- Lkomponent- Also required for signature. Download .
- vcredist —Libraries required for work. Download for 64 bit Windows versions. Download for 32 bit.
After installing all components, reboot and try to log into Personal Area and sign the required document.
What to do if there is an error: Cannot sign data. Error description: Does the object not support this property or method?
- First, you need to check point by point whether the components listed above are installed. If everything is installed, check whether Lkomponent is installed correctly and Sign component, since it is he who is responsible for verifying the signature.
- If you are using an operating system Windows 7 or higher, then run and find Internet Explorer with the right button as administrator.
- If you have 64-bit operating system, then run 32-bit Internet Explorer.
Attention! Gosportal works only in the browser Internet Explorer.
This article described what exactly is needed to work on the portal in a simple and clear way, since official instructions, which you can download here - a lot of water and unnecessary information. If this helped you, please leave your thanks in the comments.
When working with multi-level software packages that provide reporting or performing financial transactions in the form of tracking the status of accounts or online payments, it is quite common to encounter a software failure with a notification that some object does not support the properties or the Sign method . Not everyone knows what to do in such a situation. However, if you understand the essence of the problem, solutions to fix it will seem very simple to many users.
Object does not support properties or Sign method: the essence of the problem
The essence of what is happening is that in order to conduct confidential operations related to financial (and not only) reporting, when working on the Internet, special devices are used to ensure security. digital signatures(Sign Cab), which certify the authenticity and reliability of the proposed actions.
A failure in the form of the error “The object does not support the properties or method Sign” indicates that such a signature is either invalid (which is very rare) or the requested electronic document or the resource on which it is located is blocked by the security system, or access is denied due to the current browser settings, or the system cannot perform special scripts, required to open the document due to lack of installed support.
These are the main reasons for the failure to occur. Attention will be focused on them. For obvious reasons, viral impact is not considered, since it is already clear that the user must monitor the system independently. This is not discussed.
Disabling the security system
To resolve the failure in the form of the error “The object does not support the Sign properties or method,” the first step is to briefly disable the standard antivirus installed on the system. Any software product of this type provides this feature.
Usually it is enough to simply use the RMB menu ( right button mouse) on the antivirus icon in the system tray, in which you just need to select disabling protection for 10 minutes. After this, you can see if the requested document will open.
Additionally, Windows' own firewall can block access. It should also be deactivated and checked whether access has appeared.
If, when performing such actions, the error “The object does not support properties or the Sign method” disappears, you should add the site to the antivirus exclusion list and make the same settings in the firewall, but for the browser application used by default in the system, indicating the full path to executable file programs.
Changing browser properties
As practice shows, in most cases such a failure manifests itself exclusively in the “native” browser of Windows systems, Internet Explorer. If you look at the browser properties, where most settings are configured, it is easy to see that the default protection level is set to Above Average. And the use of this particular parameter in most cases is completely unjustified.
In this situation, you can change the browser settings by setting the security level with a special slider (fader) to the “Below Average” position.
At the same time, it is worth paying attention to support for executable scripts and ActiveX controls, for which you need to enable permissions in the security section.
Please note that if the system has applets installed without the user's knowledge like additional services Mail.Ru, Odnoklassniki or something similar, they should be deleted, but for this it is advisable not to use your own Windows programs and components section, but to use special utilities with advanced capabilities (iObit Uninstaller, Revo Uninstaller, etc.)
Using a different browser
If actions with Internet Explorer do not produce results, there is nothing easier than trying to open the required document in another program.
There are a lot of browsers now (Chrome, Firefox, Edge, Opera, etc.) Which one will be used? software, not so important. If access is obtained in at least one of them, this will already indicate that not everything is ok with IE, and the problem is not with the digital signature.
Clear cache and cookies
If opening the document is impossible in this case, first you should go to the main settings and completely delete all computer garbage in the form of cache, cookies and browsing history.
Moreover, any program has a special menu that is responsible for the period set for cleaning. To be sure, it is better to select the “For the entire period” or “From the beginning of visits” option.
Finally, you can make full reset settings to their original state (Reset function) with the removal of all the above elements and saved user data.
Updating the .NET Framework with manual component registration
Another, perhaps one of the main points is related to the absence, incorrect installation or obsolescence of the special .NET Framework platform, without which the execution of some scripts and executable web applets is impossible.
To install the update (which, by the way, even when the update is enabled in the Update Center, is not always installed automatically), it is best to go to the official Microsoft resource and download installation distribution from the downloads section, and then install it manually.
In some cases, even after the platform has been integrated into the system, it is not always possible to use it correctly. This may be due to errors in the operating systems themselves, which only for reasons known to them can block the registration of some dynamic libraries responsible for executing Java and Visual Basic scripts (jscript.dll and vbscript.dll).
In this case, you will need to manually register via command line, launched with administrator rights, in which the regsvr32 command is used, and the names of the required libraries are written separated by a space, as shown in the image above. But provided that there are no failures in the OS itself, such actions may not be required.