Global parcel tracking. DHL Global Mail tracking of postal items German transport company

DHL Global Mail is a German courier company that delivers both small packages and standard items to Russia. It may also be called Global Mail by DHL or Global Post.

Brief information about DHL Global Mail

Average delivery time: 15-45 days

Reliability: low

Types of tracking numbers:

  • GLBQ***************
  • GM***************
  • CNB***************
  • CNA***************

Official site:dhlglobalmail.com

Tracking number: http://webtrack.dhlglobalmail.com

HDL Global Mail Parcel Tracking

Despite the fact that DHL Global Mail is a courier company, parcels sent using this method take quite a long time.

The fact is that after importing the vases into the country of destination, the order is usually transferred to state mail. For example, Russian Post. And the parcel will be assigned a different postal identifier, which you cannot recognize. Accordingly, the status “Import to the country of destination” ( ARRIVAL AT DESTINATION COUNTRY) will be the last to track the parcel. Then it will go without a track. Usually, after import, parcels travel across Russia within 1-2 weeks. When the package arrives at the post office, you will be sent a notification. Or, a small package will be placed in a mailbox (if it fits in size).

Unfortunately, like all items without a postal ID, HDL Global Mail parcels are very often lost. And the percentage of losses can reach up to 40%. Including due to the fault of the post office, which does not send a notification, and as a result, the parcel is stored in the department for 30 days and sent back.

To avoid this situation, you can play it safe and 2 weeks after the “Import to the destination country” status, go to the post office with your passport and ask to see the parcels in your name. The average delivery time is 2-6 weeks. But according to customer reviews, some took 4-6 months to get there.

DHL Global Mail is part of the Deutsche post-DHL family, which is the world's 39th leading postal logistics group. DHL is the global leader in the logistics industry in this highly competitive market. DHL Global Mail provides postal service for postal items and small parcels at the best prices, comparable to the postal service offered by government postal services.

How does DHL Global Mail work?

Local post offices are the main place where mail and parcels are processed. The parcel can also be sent to a DHL branch. From DHL, parcels or letters are then sent to the relevant IMPC branches.

From DHL, parcels are sent to the postal service of the destination country. And from there letters and parcels are sent directly to a regular post office. DHL usually works very quickly and packages are delivered to the postal service in the shortest possible time. And from there the parcels reach their desired destination.

Enter your DHL tracking number

DHL Global Restrictions
  • Documents subject to duty have a maximum value of RUB 170 per item based on DHL rates, and DHL international shipping rates vary depending on the item.
  • Hazardous materials, which include shipments packaged in limited or excluded quantities, are not permitted for transportation.
  • Live animals, including insects and fish larvae, are prohibited.
  • Banknotes, coins or activated credit cards are not accepted for shipment.
  • Clinical or biological samples and lithium batteries are not accepted for shipment.
  • You cannot ship tobacco, leaf tobacco products, or pre-rolled cigarettes.

DHL Global Mail Tracking, Insurance and Registration

DHL Global Mail Tracking tracks the exact location of the shipment, and provides the most accurate information to the customer upon request. Tracking DHL can track more than one shipment at a time. And we can even receive updates to our package location via email, registering on their website or via message. To do this, we need to have a Global Mail tracking number from DHL, which will be provided at the time the package is dispatched.

Cargo insurance, in turn, is not the main service of DHL. DHL may in some cases provide private insurance of 3% of the value based on the declared value of the package. This comprehensive insurance covers damage, if any. But if damaged due to frost, it cannot be restored. This also does not apply to non-delivery or problems due to lack of certificates.

DHL Global Mail tracking

While parcels are ready for dispatch, they must have a "Missed" sticker and a green CN22 sticker, which shows us that the product has been tested and it fits perfectly. The green CN22 sticker is the same as the postal service. Parcels are checked and packaged very strictly and they also provide us with a more detailed description of the contents. It may be advisable to have a phytosanitary certificate for the plants included in the consignment.

DHL Global Mail Tracking Number

The tracking number is the number provided to the customer by DHL at the time the package is shipped. This DHL Global Mail tracking number helps you track and know the current location of your delivery without any delay. Provide international track and trace services to make it easier to track mostly international postal items. We can easily track and trace the record using the DHL system. Simply enter your DHL Global parcel tracking number and press the enter button to track the parcel.

As soon as you click the Track button, you will receive complete information about the delivery and the current location of the parcel. The most common tracking format for DHL Global Mail Tracking is 10 digits (eg 9999 9999 99). Some other less common formats may also exist. To track DHL Global Mail, you should not use spaces or other (+ - / *? & =!) characters along with the number.

In some cases, there may be a situation where there is no record of your tracking number. This only happens when you enter an incorrect tracking number. It is recommended to check the number with the sender if we are not absolutely sure of the correct number. Parcels enter the tracking system within 24 hours.

When making purchases in foreign online stores, we are all one way or another faced with the issue of tracking the postal item by which the purchased product is delivered to us.

This article will discuss general issues related to tracking international mail items (IPO). The general principles by which IPOs are divided into tracked and untraceable, the main delivery stages that items go through, will be discussed. The issue of the structure of international tracking numbers assigned to IGOs ​​is separately considered.

We will also talk about average delivery times and factors that greatly influence these terms. A separate section will provide information on the possibilities of tracking IPOs on the websites of state postal services of the countries of the sender and recipient, as well as the use of universal independent services for tracking.

You can always find other additional information on these issues, as well as on customs clearance of international mail and the work of individual postal services in the wiki section of this site.

Basic principles

Tracked and non-tracked IGOs

IPOs (international postal items) are divided into two main categories:

  • Parcels(over 2 kg)
  • Small packages(up to 2 kg)

MPOs are also divided into:

  • Registered(with tracking capability)
  • Unregistered(not trackable)

Parcels, as well as any shipments via EMS, are always a registered shipment, but small packages can be either registered or unregistered.

A registered IPO in the country of departure is assigned a unique 13-digit tracking number, by which you can control the movement of the IPO from sender to recipient, using the tracking services of the national postal operators of these countries or independent tracking services.

The tracking number for registered small packages always starts with a letter R(Registered).

Accordingly, tracking the movement of MPO using tracking services is only possible for EMS shipments, parcels and registered small packages, provided that you know the tracking number.

Examples of tracking numbers:

  • CQ123456785US – postal item from the USA (parcel)
  • RN123456785US – postal item from the USA (small package)
  • EE123456785US – EMS shipping from the USA
  • RA123456785CN – postal item from China
  • RJ123456785GB – postal item from Great Britain

The last 2 letters in the tracking number indicate the country in which the item is accepted for shipment. You can read more about the structure of the track number in the next section.

When an unregistered MPO arrives in Russia, Russian Post assigns it an internal tracking number of type RA*********RU. This number is internal information of the postal operator and is used for internal accounting of incoming international mail and subsequent settlements with the postal operator of the country of departure.

The recipient can find out this number only upon receipt of the IPO.

Track number structure

According to the rules of the UPU (Universal Postal Union) (standard S10), the IPO track number consists of 9 numbers and 4 letters. Track number structure: XX*********XX, where X are letters and * are numbers.

Example: RA123456785GB

The first two capital Latin letters indicate the type of postal item. Here are the main ones:

  • LA-LZ- unregistered MPO weighing less than 2 kg (small package). Not tracked.
  • RA-RZ- registered MPO weighing less than 2 kg (small package). Tracked.
  • CA-CZ- registered MPO weighing more than 2 kg (parcel). Tracked.
  • EA-EZ- registered IGO, issued as express shipment (EMS). Tracked.

Next, the track number indicates an eight-digit digital unique IPO number. According to UPU rules, it cannot be repeated for at least one year. The last (ninth) digit is a verification code calculated using a certain mathematical function of the item number.

At the end of the track number, two capital Latin letters are also indicated, which abbreviated the country of the sender according to the ISO 3166-1-alpha-2 code standard. For example CN- China, S.G.- Singapore, G.B.- Great Britain, DE- Germany, US- USA, etc.

2. greatly simplifies the procedure for tracking registered mail items using the track number provided by the user and combines tracking systems of postal services from 27 countries around the world. Allows you to create lists of verifiable track numbers and keeps statistics on average delivery times for items from different countries. Allows you to predict the time it takes for a shipment to pass through one or another stage of delivery.

3. - can be installed on both PCs and personal mobile devices. The list of supported services includes more than 250 email services. Allows you to create lists of verified track numbers. In addition, it is possible to add user data to the tracking number, which allows you to have accurate information about all the events that occur with a specific order from the moment it is paid for in the store until the moment it is delivered to the recipient.

In addition to the above, there are many other mail tracking services with different capabilities and different composition of supported mail services, so there is no particular point in listing them. The only thing that stands out a little apart is that it does a good job of tracking China Post parcels, but has a rather inconvenient interface and does not support many of the recently emerged local Chinese logistics companies.

Why does the average buyer need tracking?

In this final section I would like to say a little not only about the technical side of the issue, which the article was devoted to, but also about the psychological side of the tracking issue. And also talk about the general purposes of tracking.

It is quite understandable that all buyers want to receive their goods as quickly as possible and secretly hope that the goods sent, say, from China or the USA will reach the recipient in Russia in a week. But, alas, miracles do not happen, and when choosing delivery of goods by the regular state postal service, you need to be mentally prepared for a wait of 3-4 weeks.

During this time, someone will check their track number only a few times to make sure that the shipment is moving, and someone will check their track number several dozen or hundreds of times... Of course, the latter is more typical for newcomers to online shopping and their excitement even somewhere justified. But the truth lies in the fact that no matter how many times we check our track number, the package will not move faster! Therefore, you still shouldn’t be so paranoid about tracking issues.

In essence, tracking is a tool for monitoring the physical movement of a shipment, in principle, a tool for monitoring compliance with delivery deadlines. And the shipment tracking data, for example, will be very useful to you if you decide to make any claims to the postal services regarding the delivery of the item or the speed of delivery.

Therefore, three main tracking purposes can be defined:

  • Informational - when the recipient simply tracks the movement process and delivery time of his shipment, receiving information from tracking systems.
  • Control - when the recipient, using information from tracking systems, can control the timing of the shipment at certain stages of its processing and delivery in order to correlate these timing with the control delivery dates and receive any compensation from the postal services in case of non-compliance with these deadlines.
  • Evidentiary - when information from tracking systems serves as evidence in possible disputes between the sender and recipient, in case of failure to receive the shipment or its loss (alas, this also happens sometimes)

To reduce the time spent on the tracking process itself, it is of course recommended to use independent tracking services that allow you to create lists of tracked track numbers. The track number is added there once and only then you can easily view the tracking results once every 1-2 days. This significantly reduces the time it takes to track all your parcels and saves you stress.

Good luck with your shopping and fast shipping!

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

When choosing delivery from iHerb "Local Postal Service Premium"(it was once called "Global Mail by DHL") after the order arrives in Russia, it is moved here Russian Post to your nearest post office, a tracking tracker is provided.

Once upon a time, parcels from iHerb were also sent simply by “Local Postal Service” (without the prefix "Premium"). They were without a tracker for tracking, and the Russian Post often simply “lost” them (including mine once, after which I swore off using this type of delivery). Buyers, of course, made a fuss. At some point, iHerb even began to reimburse the cost of “lost” parcels. But one day they finally completely abandoned the trackerless option, and they did the right thing.

In general, I previously recommended avoiding “Local Postal Service Delivery.” Now I won’t threaten her, fortunately there is a tracker - there is responsibility. And I convinced myself that it works. However, I still recommend choosing delivery services whenever possible Boxberry or Pony Express as more reliable. On the other hand, in the outbacks of our country, it is difficult to receive an order from iHerb otherwise than through the Russian Post - Boxberry pick-up points and PickPoint parcel terminals are still not available everywhere, and Pony Express courier delivery can be expensive.

I'll start with the features of "Delivery by local postal service Premium":

  • The order amount must be no more than 100 US dollars, and the weight should not exceed 1.8 kg.
  • The cost is calculated automatically based on the weight and amount of the order - the lighter and more expensive it is, the cheaper the delivery, which can even become free.
  • While when choosing Boxberry as a carrier, you must indicate your TIN, and the monthly volume of foreign purchases is limited ( no more than 1000 euros and 31 kg per month per person), in this case there is no need to indicate the TIN and, as I understand it, you can order unlimitedly. Although few people go for 1000 euros a month, of course.

Now about placing and receiving your order.

In the shopping cart, in the delivery method selection block, select the item "Delivery by local postal service Premium".

In the next step, enter your payment information (more about this in the article) and place your order.

Parcel tracking from iHerb

To track the movement of your parcel, go to the section "Orders" your account on iHerb and click on the button for the desired order "Track my parcel". The same button is available in the letter from iHerb stating that your order has been shipped.

A page will open with the current status and the two previous ones. When you press the button "View departure history" All previous statuses will be shown starting from the moment you placed your order.

When you click on the tracking number next to the icon "Global Mail by DHL"(that is, which in my case is GM545322484029179213) you can go to the service website DHL, where you will see mostly the same information. The page language can be switched to Russian.

You can also sign up your email address for notifications about changes in order status.

In the upper right corner of the page there is another track number for tracking the parcel - and this is the tracker Russian Posts.

You can copy it and enter it in the special field on .

After which you will also see detailed information about the movement of the parcel.

Let me clarify a point about the country. In Germany, the parcel simply made a transfer. She can also do this, for example, in Sweden.

I placed my order July 7, and it arrived at the post office nearest to me July 19. It turns out 12 days from the USA to the far Moscow region - quite good for Russian Post.

The only thing I didn’t like was that on one side the box was very wrinkled, as if it had fallen from a great height, or something heavy had fallen on it. I don’t remember similar cases with parcels carried by the Boxberry service.

Overall, now with the introduction of package tracking, I think you can feel pretty safe choosing “Premium Local Postal Delivery” for your iHerb orders. However, I would still recommend using it only if delivery by Boxberry or Pony Express is not at all convenient for you. Still, these services work noticeably more efficiently and treat the cargo more carefully.