Millions of people around the world turn to the services of popular online stores. First of all, we are talking about Chinese sites that offer various products at competitive prices. The leader among such stores is. Every day, users order millions of dollars worth of goods there. Sometimes it's about simple trinkets that may never be of any use, and sometimes purchases on this site turn out to be more than expensive. Often, residents of the CIS buy smartphones that cost $100 or more.

Unfortunately, the big problem is the delivery of orders. People often complain that their package has not arrived even after several months. In such a situation, inexperienced “shoppers” simply do not know what to do next. However, there are several ways out of such situations.

The parcel from Aliexpress did not arrive

If we are talking about fairly cheap parcels, then they are lost much more often than others. The thing is that such shipments are difficult or even impossible to track. The seller cannot provide the tracking number of the parcel, but it can only operate in the territory of the sending country, that is, only in China. Accordingly, when a parcel moves across the territory of the recipient country, its location cannot be found out in any way.

Sometimes there are parcels that can boast full tracking from the sender to the recipient. Accordingly, you can always find out exactly where the goods were lost, and only then draw some conclusions.

Often, when a package does not arrive, it simply cannot be tracked. It also happens that the seller is obliged to issue the tracking number of the goods, but absolutely nothing is found on the specified track. Or it happens that tracking is only available in Chinese, so it is not possible to understand what is written there. In this situation, it is absolutely impossible to establish where exactly the parcel is located. For more information, you can contact the seller directly, and in personal messages he can indicate approximately how long you need to wait before the parcel arrives at the nearest post office. This only applies to sellers who have many buyers. Accordingly, there is enough information to draw some conclusions.

Refund if the parcel from Aliexpress does not arrive

Obviously, the most important thing in situations where the package does not arrive is the opportunity to return the money to. Therefore, you should consider the main options on how to do this.

• First of all, you need to pay attention to the delivery time of the parcel to its destination. It is indicated on the product page. If there are only a couple of days left before the end of this period, you need to open a dispute. This option allows you to contact the site administration directly without unnecessary problems, and they, after analyzing the situation, must return the funds. Most often, if a person does not want to cheat, a refund occurs in the near future.
• In some situations, sellers of goods themselves contact buyers to clarify the situation a little. Most often, they offer the buyer to extend the protection period for the goods. This period is necessary to ensure that the buyer's product is fully protected until it is delivered. Accordingly, it is quite possible to extend the protection for a short time, since minor delays in mail systems cannot be ruled out. But at the same time, you should carefully ensure that the deadline does not suddenly expire. Unfortunately, there are a lot of similar situations, since product protection during renewal does not last very long. In this situation, it turns out that if the goods have not arrived even after the extension, you should open a dispute for a refund. The administration contacts the seller and finds out all the details of the situation.
• Sometimes you can resolve a small conflict related to the lack of delivery of a product by contacting the seller directly. Often, people who sell goods on will kindly answer any questions and give recommendations. Some even after placing an order wish you good luck and send you small instructions on how to receive the goods. Of course, there are those who are completely indifferent to buyers, but otherwise you can write a corresponding letter to the seller, in which you should indicate that if the goods do not arrive, I will be forced to open a dispute. Such events have an extremely negative impact on the seller’s business, since one negative review can significantly affect future successes. Accordingly, the seller can fully compensate for all damage himself, and everyone will be happy.

Obviously, the most important thing when ordering from online stores is to regularly monitor the situation related to receiving the goods. This is especially true in the case where the buyer pays for the goods in advance and is also forced to navigate the terms of order protection.

There are situations when, for various reasons, your purchase from Aliexpress may be sent back to China without reaching you. It can be deployed at several stages. And you will need to get your money back.

Why might the package go back to China?
1. Your purchase may be rejected by customs for two reasons.

• The first is a non-existent or incorrect address.
• Secondly, the parcel contains goods prohibited for shipment.

2. The parcel may be sent back from the post office for two reasons.

• The first is an incorrect address or incorrect recipient name.
• Second, the parcel’s storage time at the post office has been exceeded (that is, if you do not pick up the goods within 30 days, the parcel will go back to China)

What to do if the parcel from Aliexpress was sent to the seller?
If the parcel has already been sent back to China, then nothing can be done about it. Although there is an opinion that if it is still in the recipient’s country, then you can call the mail hotline and ask what actions can be taken to deploy it. But according to reviews, they usually answer that it’s too late to do anything.
Therefore, the best decision would be to open a dispute on Aliexpress for a full refund of the purchase amount. To do this, in the dispute we indicate that the parcel has not been received. And select the item “The transport company returned the order.” The full refund amount must be included. We attach to the dispute a screenshot of your tracking number, where you can see the status that the parcel has gone back to China.

Don't trust the seller if he asks you to close the dispute and promises to resend the item when it gets back to him. It's better to make a full refund. If you still need the item, then after returning the money, place the order again. This will be more reliable and without the risk that the seller will forget about you or deceive you.

Adviсe.
Often the parcel is sent back to the seller for the reason that the buyer simply did not receive the notification and does not know that his purchase is already waiting at the post office. Notices may be lost or not reach you due to inattention or error by postal workers. Therefore, in order not to expire the storage period, you need to keep track of the track number. As soon as it has the status “arrived at the place of delivery,” you can take your passport and go pick up the parcel. If the seller sent a cheap product “untracked,” then you need to come to the post office approximately once a week around the expected time of receipt of the goods and ask the employees to look for the package by name. Although, it is worth noting that not all postal workers do this willingly. Therefore, be polite and persistent in your requests.

It's amazing how low prices and a wide selection of products excite our minds. Aliexpress is gaining momentum every day, increasing the number of buyers around the world. This is understandable, there are more than enough advantages in its favor - free delivery, goods for pennies, and the range of goods is just a fairy tale, from cute children's goods to small seeds of decorative flowers.

She walked and walked and didn’t get there.

But, as you know, where there are advantages, there are also disadvantages. As Ali's army of fans grows, so does the army of dissatisfied ones. You can understand them - the package did not arrive on time, was lost, or, even more unpleasant, was the wrong size or completely different product. Yes, this happens!
Don't worry, all problems can be solved. To do this, simply contact the seller via personal messages, or through the Aliexpress administration by opening a dispute.
So why I came parcel with the goods?

• delay at Russian Post/customs;
• the seller did not send the goods;
• your carelessness - you entered the wrong address, full name, etc.;
• the package was lost in the mail, and this is not new these days

I advise you not to get upset or nervous ahead of time, since according to statistics, almost 100% of delays in receiving goods are to blame for the Russian Post. You can’t envy postal workers in this matter either - the salary is small, but they work on 11 carriages and 7 more carriages on top.
But not everything is so bad: Alibaba, the forefather of Aliexpress and many other Asian online stores, provides a transaction guarantee. In case of any force majeure situations, the company guarantees you a refund or re-shipment of the goods free of charge.

Let's consider some situations:

• Delay on the way.
  The parcel was sent over 60 days (this is with an average mandatory of 50) - you keep the goods for yourself + receive compensation in the amount of the cost of the goods received
• There is no tracking information for the parcel.
  Each shipment is assigned a track number, thanks to which you can track the path of your parcel. If 7-10 days after you were given the track number, there is no information and the seller does not contact you, you can open a dispute for a refund.
• Track number fraud.
  If the seller convinces you that the track number is correct and it’s worth waiting, but delivery time is running out, feel free to open a dispute for a full refund.

On average, the warranty period is 60-90 days, which coincides with the delivery time. You can find the delivery time counter on the order page in your profile.

Opening a dispute

• We open the order page with the delivery timer still ticking.
• Click on the “open dispute” button.
• Fill out the mini-questionnaire. Check the boxes where necessary, fortunately everything is in Russian. There is one point: in the “essence of the problem” column, briefly describe the problem in English. Let it be in the clumsy language of Google Translator, but in English.
• Click “open dispute”.

You are allowed to open a dispute only 1 time for each shipment. Therefore, I advise you not to close the dispute until you receive the goods or until your money is returned. In this case, if you closed the dispute earlier, you will no longer be able to make any claims.

Parcels sent from Aliexpress without a tracking number (small packages) often do not arrive, as they get lost on the way. Buyers are naturally worried about the loss. In their hearts, postal service employees are accused of negligence in their work, and sometimes they suggest that parcels are being stolen.

Where and why are small packets lost?

In fact, postal company employees are not always to blame for the loss of small packages. Let's figure out why a package may get lost and not reach the recipient.

1. A small package may get lost. That is, physically fall somewhere where it is difficult to see and find.
2. The container or bag with the parcels was sent back, or got stuck somewhere.
3. The parcel address sticker was damaged.

Damage to the address is the reason for the loss of the package

And it is precisely this point that often causes the loss of a package. If the shipment came with a tracking number, and suddenly tracking stopped for more than a month, then there is a chance that it was lost. That is, either the packaging itself or the sticker was damaged. As a result, postal employees cannot identify her. And where this shipment goes is unknown.

And the sticker on small packages is very easily damaged when the parcel passes through the sorting machine. If the shipment is small in size, then there is a chance that it will get jammed on the conveyor between the rollers of the sorting machine. This way the package gets stuck, but the contents remain safe and sound. But all the information on the sticker with the recipient's address is erased. It turns out that there is a package, but no one knows where exactly to send it.

There are situations when the sticker on the parcel was damaged, but it can be somehow restored. Then such shipments go to a special employee who tries to recover the information: track number or data of the parcel recipient. Naturally, everything happens manually. And this work is painstaking, requiring time and attention. And there are quite a few such parcels during recovery. Therefore, the parcel may be delayed for a period from several days to several weeks while it awaits its turn to have the damaged sticker restored.

What to do if the package does not arrive?

If your package from AliExpress is lost, then you will need to return the money for it. To do this, 2-3 days before the delivery deadline, we open a dispute for a full refund. We wrote in the article about how to competently open a dispute if an order from Aliexpress has not arrived.

Shopping in online stores is fashionable, convenient and quite cheap. Therefore, trade on the Aliexpress platform is developing with all its might. Despite the fact that the goods come from China, the sellers guarantee timely delivery and the proper appearance of the product. The buyer only needs to be patient and press the coveted button. But if the package does not arrive from Aliexpress, what should you do? How to get a response from the seller? How to call him to talk and organize compensation? And what to do if the parcel from Aliexpress did not arrive?

What are the benefits of “shop on the couch”?

Why do we love shopping so much? Because it is convenient, fast and very pleasant. Shopping is very relaxing and calming, which men cannot understand. They sincerely believe that shopping cannot be called a vacation. But if you remove from these walks the running around the floors, endless fittings and competition from other customers, then only pleasant impressions and the joy of buying a new thing remain! And if you also make the price a level lower than what is in regular stores! Shopping on the Aliexpress site is profitable and interesting. You can place an order quickly, the range is very wide, and the helpful Chinese are well aware that the CIS countries are their main audience, so they willingly offer discounts and bonuses as gifts.

Order problems

When placing an order, the buyer must decide on the size, parameters and desired color of the purchase. Next comes the payment process: the client transfers money to the account of the intermediary - the Aliexpress platform. The seller sends the goods and indicates the time period within which delivery must be made. But the main problem arises if the package from Aliexpress does not arrive. What to do if all deadlines have passed, order protection is inexorably approaching the end or has already ended, but the treasured item is still missing? There are a lot of reasons why the package was not delivered, but it is more rational to go through the most common issues.

Specifically about the main thing

Firstly, the protection period ends. Secondly, the seller gave the wrong track code or did not give it at all. Thirdly, the parcel went beyond tracking, and there is no more information about it. Each of these problems can be solved, and in any case, the buyer should know that his rights are a priority for the employees of the Aliexpress site. The money remains in their account until the moment the client confirms his consent to payment. But it should be noted that when a package from Aliexpress does not arrive, the buyer must be on guard, otherwise his silence will be perceived as consent to complete the transaction. If the deadline has passed, and you have not responded in any way to the lack of goods, then the money will go to the seller, and it will be almost impossible to return it later. In this case, you don’t have to ask: “What should I do if the package from Aliexpress did not arrive on time?” You just missed your chance.

Communication

Remember that on the other side of the screen there are the same people for whom working through Aliexpress is important and prestigious. They are pleased to offer their customers a rich assortment and ensure that the quality meets their needs. For most sellers, it is more important to achieve a customer’s smile and loyalty than to make one-time money from him, and therefore prices can be incredibly low, and bonuses can be endless. The seller is interested in the appearance of regular customers who will recommend him and his store to their circle of friends and acquaintances.

What if the package from Aliexpress does not arrive? What to do? Firstly, do not blame the seller for all sins. His conscience may be clear. Don’t forget that the parcel comes from afar, sometimes almost traveling around the world, and along the way, as you know, anything can happen: problems at customs, confusion in the warehouse, in the end, the goods can simply get lost. Is the seller to blame for this? Hardly. But I don’t want to forgive the parcel; the money has been sent. It’s good if we are talking about a couple of dollars for some beautiful trinket, but if you ordered, say, a smartphone, the price of which is over 100 USD. e.? So make contact. How? Yes, very simple. To the right of each product on the Aliexpress site there is a “Contact the seller” tab.

Using it, you can discuss a specific product, find out about sizes, colors and additional photographs. If the item is expensive, then you can discuss the timing of tailoring and the possibility of obtaining a discount for wholesale. If the order is placed, you can communicate with the seller in the correspondence window located under the order information. You can also write here if your package does not arrive from Aliexpress. What to do - the seller will tell you or offer a compromise. For example, return the money or send an additional copy. The seller can also extend the protection period if the goods are simply delayed in transit.

No contact

So, an unpleasant situation: the parcel from Aliexpress does not arrive. What to do if the seller remains silent in response to all questions? This behavior is, to put it mildly, suspicious and requires decisive action. Wait a day or two and move on to the next stage of negotiations - open a dispute. This is the most convenient way to proceed when a package from Aliexpress does not arrive. This is a special conflict when the parties express their opinions, and the “arbitrator”, which is the Aliexpress platform, makes a verdict. In particular, the buyer talks about his problem and provides the order number or track code as proof. Presents his demands, under which he agrees to settle the dispute. If the seller agrees, the issue is settled and the buyer gets what he wants. Otherwise, the Aliexpress platform solves the problem based on the rules of conduct on the site. If you competently defend your position and confirm that you are right, then there is nothing to be afraid of.

No code

Sometimes it happens that the seller does not provide a track code or gives an erroneous one. In this case, if the package from Aliexpress has not arrived, what should you do? There is no point in waiting, since there are not even the slightest order parameters. There is also no point in contacting the post office, since they will not be able to track the route of the goods. You need to either negotiate with the seller or solve the problem radically, for which you need to contact the site administration. By the way, there is 24/7 online support, both in Russian and English, so you can always understand the meaning of the sentences. Here you can discuss all questions directly with the operator. He will tell you what to do if the package from Aliexpress does not arrive on time. You can achieve a solution to the problem with his help, even before opening a dispute. By the way, some buyers may be completely mistaken in identifying the track code. Remember that when the item is shipped, you will receive a notification with a number by email. This is the order number, but it is better to look at the track code on the page with information about the sent product. Such a letter will be generated within a maximum of 5 days. This period is determined by the seller himself and undertakes to complete the shipment within the specified period. If he cannot do this, the money will automatically be returned to the owner. In this case, the question is: “The parcel from Aliexpress did not arrive - what should I do?” is decided without your active participation at all. The site itself will do everything!

No information

The next problem is that there is no information on the track, which was indicated by the seller. Here there are already a lot of possible reasons as to why the package from Aliexpress did not arrive. What to do? Get it right from the start! The first information about the product should appear 10 days from the date of shipment. This is due to the high traffic on Chinese mail. It's better to just be patient and wait until the deadline. If possible, it is better to track the parcel through the website of the postal courier through which the order was sent. By the way, the link to the site is indicated next to the tracking code. Other services may not have access to such information.

If 15 days have already passed and there is still no news about the product, then you need to go to your list of orders and check if the track has changed. Sometimes this happens when the goods cross the border. If there is no change, contact the seller and ask for advice. Most likely, he will write that an error occurred and give another code. If the product is very small (beads, threads, jewelry), then the parcel may not be tracked throughout the entire delivery period. It makes sense to wait until the end of the defense and open a dispute.

In the early stages

So, what to do if the package from Aliexpress does not arrive? Worry? It is possible, but only a little. Remember that the interface of this trading platform is entirely customized for the buyer. There are all conditions and almost no restrictions for you. At first, do not rush to open a dispute. Sellers on Aliexpress are very loyal people who are easy to contact and can please you with a discount if you have some doubt about the quality or speed of delivery. Check your “Personal Account” on the website often for letters from sellers, system alerts and other important messages. Don't be lazy to track the movement of goods. In problematic situations, contact support operators. They always know what to do. Parcel from Aliexpress doesn't arrive? Send them her number and they can find out the location of the goods. Isn't it calming?

Two in one

So, we have examined almost all the nuances and features of behavior in a situation where an order is not tracked, discussed who to contact and what to do. Parcel from Aliexpress doesn't arrive? Don’t panic, but in your free time, go to the Russian-language cashback service website, where you can return interest on purchases to your card and, in addition, track your parcel. However, the latter function is only available when the order is placed with cashback. You can also use third-party tracking resources. True, in the most effective and efficient ones there may be difficulties with the language barrier. The Chinese language is mainly supported here.

Finally, let's summarize all of the above. So, what to do if the package from Aliexpress does not arrive? First, you need to make sure that this is a problem beyond your control. Secondly, contact the seller and discuss the current situation with him. Thirdly, you can always contact the site administration and invite them to resolve the issue. It's simple! Enjoy the shopping!

Users make daily purchases in the Aliexpress online store. http://ru.aliexpress.com. They often ask questions, what to do when there is no order, more than the deadline, why it is delayed, what could be the reasons?

Sometimes it happens that the parcel does not arrive, or takes a very long time. This can happen for various reasons, for example, it could get lost in the mail. Or suddenly you come across an unscrupulous seller, he may forget to send the order. But, in any case, this is a very unpleasant fact. Many users begin to panic and this is natural, since purchases on the Aliexpress website can only be made with 100% prepayment.

What to do in this case? Firstly, in order to protect buyers, the administration of the aliexpress website has provided for everything. If the buyer never received the parcel with the order, the money will be returned to him automatically. To do this, he only needs to open a dispute. Only when the buyer has received the parcel and confirmed the order or the protection period has expired is the money transferred to the seller.

When the buyer has not received his order, he opens a dispute before the end of the protection period and after that the money is automatically frozen on the Aliexpress website. After solving the problem, the administration returns the buyer’s money back to his account from which he made the purchase or to his Alipay account. Alipay is a special account associated with the account of a registered buyer on the Aliexpress website, it is very convenient to use. In order to register in this system, you must provide personal data and go through authorization through your email address. This system is completely safe, your personal data will not be disclosed.

The administration of the aliexpress website always returns money for a purchase that has not arrived. In this case, no evidence, photos or videos are needed. But you definitely need a track code, by which the administration will determine whether she arrived or not. In the case when the seller sent a fake track code, the aliexpress administration will sort it out and you will still get your money back.

What to do if the package does not arrive?

Now you need to figure out in order what to do when the goods ordered on the Aliexpress website have not arrived, or are taking a very long time. Firstly, you need to monitor the counter, which shows the protection period. When there are two weeks left until the end of the protection period, and the parcel is still being sent, it usually arrives from China in 38 days, you need to contact the seller. But before that, request an extension of the protection period. To do this, there is a special button on the aliexpress website, which is located in the order status. There you can also see the end time of buyer protection. First you need to go to the aliexpress website and go through authorization. Then go to your personal account “My Aliexpress” and in “my orders” click more details, next to the required product.

The protection period will only be extended if the seller confirms it. Therefore, it is recommended to write to the seller and explain that the parcel has not arrived, is taking a long time, or cannot be tracked at all.

You will have to communicate in English; if you do not speak the language, you can use a special online translator. First, you need to explain to the seller the reasons and ask to extend the protection. Find out why your order is not available. If the seller is conscientious and values ​​his reputation, he will confirm the protection period and ask you to wait, since it could be delayed at customs. If you don't want to wait any longer, you can tell the seller and ask for a refund or open a dispute for a refund. Very often, parcels are delayed at customs, this is not the seller’s fault, if you are willing to wait a little, you will soon receive your long-awaited order.

But sometimes it happens that the seller does not respond, or does not want to extend the protection, but assures that the parcel is still on its way, do not take his word for it. Since the extension of protection means the safety of your money. What to do in this case? There is only one way, immediately, to open a dispute before the protection period expires. If the seller has not responded to you after a day, do not rush to open a dispute. Sellers usually respond within three days. The fact is that sellers do not respond to letters immediately, but after three days, since they have a lot of clients.

To write to the seller, you first need to go to your personal account on the aliexpress website “My Aliexpress”, then in “my orders”, select the desired product and click more details. There is a special button to contact the seller.

What to do when, while tracking an order, you discover that it is going to a completely different city, in the opposite direction, to a different address and name? In this case, you need to immediately open a dispute. Or write to the seller to send you a real track number. It often happens that unscrupulous sellers give the track number of other buyers, especially when your product costs less than $20. In this case, it is necessary to respond immediately and open a dispute in time. Otherwise, after another person has received their order using this tracking number, he closes the transaction, and you will not be able to get your money back if suddenly your package does not arrive.

To open a dispute, you must first go to the aliexpress website, go to your personal account, and then to “my orders”, select the desired product and click more details. On the right side of your order there is a button “open a dispute”. You need to click on it and then fill out the appropriate form.

In case of delay in sending the seller for more than 8 days, the refusal is automatically canceled. It happens that the seller never sent anything, in this case, you need to look at the status next to the product, there is the inscription “awaiting delivery.”

You can write complaints, open a dispute, etc. only 6 days after sending. Because before, you simply won’t be able to open a dispute or file a complaint. Only 6 days after sending, the “open a dispute” or “file a complaint” buttons will be available.

In order to avoid falling for scammers and unscrupulous sellers, you must always check the sellers. You always need to look at the rating, seller reviews, number of sales. For sellers with good reviews, a rating of more than 92%, and more than 500 purchases, the goods always go quickly and are not lost anywhere. But there is an exception: when parcels get lost in the mail, they then take a long time to arrive. But this happens very rarely. Another opportunity to quickly check the seller is to copy the link to his product and paste it into a special window on the aliexpress affiliate website http://lowcost2.ru and click check.

What to do if the parcel cannot be tracked?

After you have made a purchase on the Aliexpress website, be sure to track it periodically, at least once a week. To find out where it goes, you need to go to your personal account “my aliexpress” on the aliexpress website. Then, next to the purchase you need, click “details”, the “check tracking” button will appear on the right.

A page will open in a new tab where detailed information will be described, the track code will be indicated, and there will also be a link to track. This is always a link to the mail or courier service through which the seller sent the goods. After clicking on this link, you must enter the track number sent by the seller. But be careful and enter the tracking number correctly. Best of all, copy it from the aliexpress website and paste it into the tracking window on the postal or courier service website.

What to do when the track number is not readable? The reason may be that it simply doesn’t exist or the seller sent you someone else’s track number. This happens when your order costs less than $10. It is not profitable for the seller to order track numbers in this case, since he needs to pay money for them. But if the seller sent the goods on time, and it was not lost in the mail, you will receive it, despite the fact that you could not track it. In this case, if you discover that your track number is fake, wait exactly as long as the protection time allows you. Or you find that according to your track, the parcel has arrived at its destination at someone else’s address, or is going to a completely different city, immediately open a dispute before it is picked up.

If the product you ordered costs more than $10, and the tracking number turns out to be fake, ask the seller to send you a real tracking number. But when he doesn’t send it to you, open a dispute no later than the protection period ends, preferably a week before the end of the buyer protection period.