1. The “Pause” service allows the subscriber to temporarily pause the use of all communication services (voice, SMS and MMS services, Internet, additional services).
2. The “Pause” service is provided if it is provided for in the subscriber’s tariff plan.
3. The client can activate/deactivate the “Pause” service in the following ways:
- With using USSD*141*3*5# call (subscribers of a legal entity in the absence of a ban on connecting/disconnecting the service and individuals);
- with help Personal account;
- using ACCA (subscribers of a legal entity in the absence of a ban on connecting/disconnecting the service and individuals);
- by access code (individuals only);
- upon application when contacting the company's sales and service center (hereinafter referred to as the sales and service center) or the sales and service point of the attorney (hereinafter referred to as the PPO).
4. Connection/disconnection of the service is carried out within 24 hours from the moment the company receives the application or forms the application in any of the available ways.
5. Company clients – legal entities if necessary, they can prohibit subscribers from independently connecting/disconnecting the “Pause” service by submitting a written application to the Center for Educational Services or Software, as well as using the Personal Account (access level - administrator).
6. Using the “Pause” service:
6.1. Subscription fee is charged per day of service activation tariff plan and additional services with daily debiting according to the subscriber’s tariff plan, excluding the “Pause” service.
6.2. Starting from the day following the day of service activation, 50% of the tariff plan subscription fee is charged. If on subscription fee tariff plan is provided with a discount - 50% of the discounted subscription fee is charged.
6.3. The subscription fee for additional services in “Pause” is not charged from the day following the day the “Pause” service is activated.
7. The company has the right to unilaterally change this Procedure by publishing the changes on the company’s official website www.a1.by.
8. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the agreement on the provision of telecommunication services concluded between the client and the company.
SIM card
SIM card provides all functions of user identification in the network, subscriber authentication SIM card provides all functions of user identification in the network, subscriber authentication SIM card
SIM card is a subscriber identification module that provides the subscriber with access to the operator’s communication services and is a necessary element of any GSM, UMTS, etc. phone
Each SIM card has its own personal international identification number IMSI.
IMSI(International Mobile Subscriber Identification) is unique for each SIM card and contains 19 characters. When registering on the network, the mobile terminal transmits the IMSI to the switch, and the subscriber’s authenticity is determined using this identifier.
Main function of SIM card:
· identification of the subscriber in the operator’s network. It serves as the key to the provision of all services;
· subscriber authentication. It is carried out using an individual authentication key (Ki) and an authentication algorithm (A3) stored on the SIM card;
· communication with the base station..
A SIM card is issued to the subscriber upon concluding an agreement with the operator cellular communications. Serial number issued SIM card is indicated in registration form and other documents (invoice, additional agreement). The serial number consists of 19 digits, which are indicated on the SIM card itself.
The SIM card may contain special programs – additional applications, which are installed during manufacture, for example – STK – menu.
The SIM card can be used with any model of mobile terminal GSM standard UMTS phone number the subscriber remains unchanged.
If a SIM card is lost, the subscriber must notify the operator, the lost SIM card is blocked, and the subscriber is issued new map, this service is usually paid. The subscriber number, personal account balance and all connected services remain unchanged.
The SIM card can also store Additional information, for example, a list of subscriber contacts, SMS texts, fixed dial numbers.
In order to gain access to the SIM card, you must:
- Install SIM card in mobile device.
- Turn on your mobile device.
- Enter PIN1 code and confirm - click OK. If after a few seconds the operator’s designation (alphabetic or numeric) appears on the display of your mobile device, it means that the SIM card has registered in the network and is ready for use.
The following options for alphabetic and digital designation of the velcom operator are possible:
· VELCOM
· VELCOM - BY
· VELCOM – 01
- 257 - 01 (network code of velcom operator)
Information about PIN/PUK codes
To protect against unauthorized use of the subscriber's phone, when a SIM card is issued, it is assigned 2 pairs of codes: PIN1/PUK1 and PIN2/PUK2.
PIN1(Personal Identification Number 1) - personal identification code 1, which protects the SIM card from unauthorized use, consists initially of 4 digits.
If the SIM card is not installed in the phone, or if the correct PIN1 code is not entered, the phone cannot make any calls on the cellular network, with the exception of emergency calls (number 112).
PIN1 code can be changed and any combination can be selected from 4 to 8 digits. Through the telephone menu, you can cancel the request for entering a PIN1 code when turning on.
Attention!
After 3 consecutive attempts to enter the PIN1 code incorrectly, the SIM card will partially blocked. To unlock the PIN1 code, you must enter the PUK1 code through the telephone menu or by pressing a special key combination (see the instructions for using the telephone).
PUK1(Personal Unblocking Key) - personal unlock code 1, consists of 8 digits and is used to unlock PIN1. PUK1 cannot be changed.
To unlock your Motorola/Sagem phone, you must first dial **05* before entering the PUK1 code.
Attention!
After 10 consecutive attempts to enter the PUK1 code incorrectly, the SIM card will completely blocked. In this case, the subscriber must personally contact the CPiO or official attorneys (deputies) to purchase a new SIM card (for a fee), while the contract, subscriber’s phone number, personal account balance and all connected services remain unchanged.
PIN2(Personal Identification Number 2) - personal identification code 2, contains 4 digits. Required to access some additional functions, which are available in the telephone menu (for example, setting/removing fixed dialing). After 3 consecutive attempts to enter an incorrect PIN2, access to the specified functions is temporarily blocked.
PUK2(Personal Unblocking Key 2) - personal unlocking code 2. It also consists of 8 digits and is used to unlock PIN2. To unlock PIN2, you must enter PUK2 through the telephone menu or by pressing a special key combination (see the instructions for using the telephone). After 10 consecutive attempts to enter PUK2 incorrectly, access to some additional functions of the mobile phone is blocked; in most cases, replacing the SIM card is not required if the subscriber does not need access to these functions.
When registering a client connection, as well as when providing the “SIM Card Replacement” service, an employee of the attorney (deputy) is obliged to convey to the client information about PIN/PUK codes, as well as the rules for unlocking PIN codes (see Appendix 1, memo on PIN/PUK codes).
PIN codes can be changed:
- via mobile phone menu:
open the “Settings” or “Options” section, then go to the “Security Settings” or “Protection” section, open the “Change PIN” section, enter (and confirm) the new PIN
to change PIN1 on the mobile telephone keyboard:
dial **04*
enter existing PIN1 And *
introduce new PIN1 And *
introduce new PIN1 And #
to change PIN2 on the mobile telephone keyboard:
dial **042*
enter existing PIN2 And *
introduce new PIN2 And **
introduce new PIN2 And #
Unblocking PIN codes is possible:
- when requested by the telephone PUK1 after PIN1 was entered incorrectly three times:
enter PUK1 and press the confirmation key, enter a new PIN1 and press the confirmation key, enter (confirm) the new PIN1
- using standard GSM commands:
to unlock PIN1 on the mobile phone keypad:
dial **05*
enter PUK1 And *
introduce new PIN1 And *
introduce new PIN1 And #
to unlock PIN2 on the mobile phone keypad:
dial **052*
enter PUK2 And *
introduce new PIN2 And **
introduce new PIN2 And #
PIN/PUK codes for the SIM card are issued when connecting to the velcom network. The subscriber is recommended to store information about PIN/PUK codes in a safe place, preventing access to them by unauthorized persons.
When loss of information about PIN/PUK codes, the subscriber can restore it in one of the following ways:
§ call the velcom reference and information service and tell the operator the Access Code (see Subscriber Dictionary),
§ through the Internet subscriber service service (ISSA), provided that this service is activated,
§ upon application to the Central Administrative Center or from official attorneys (deputies).
Information about PIN/PUK codes is provided free of charge .
Mobile terminal
Mobile terminal- This is a transceiver and encoder device.
Each mobile terminal has its own unique number IMEI(International Mobile Equipment Identify) - an electronic number that is assigned during the production of the device and consists of 15 digits. It allows the switch to identify the mobile device each time it accesses the base station(for example, when you turn on the phone).
IMEI can be clarified:
- by dialing on cell phone key combination *#06# .
- on the packaging above/below the barcode;
- on the phone under the battery;
When selling equipment (mobile phone, modem), an employee of the attorney (deputy) is obliged to check the compliance of the number Mobile IMEI phone with the one indicated on the box, under the battery cover and stitched into the phone itself. When checking, the IMEI must match and be the same. Next, the IMEI of the equipment is indicated in the documents issued during the sale (in the acceptance certificate, additional agreement, warranty card, specification).
Some telephones have a factory-installed security code that allows you to protect the phone from unauthorized use, and also allows you to reset existing subscriber-set telephone settings to the factory settings. The phone's security code is provided by the manufacturer and is indicated in the instructions for the phone (see Appendix 1, Security codes TA)
Dialing Rules
There are several dialing formats for outgoing calls: local, national, international.
Dialing formats and rules
Attention!
Cost of outgoing call depends on dialing format does not depend.
To find out your number in international format (with prefix code), send a USSD request from your mobile phone *147# call key.
Dial rules
Velcom numbers are numbers of the following type:
29 1XXXXXX
29 3XXXXXX
29 6XXXXXX
29 9XXXXXX
44 4XXXXXX
44 5XXXXXX
44 7XXXXXX
To call the velcom number, you need to dial:
· from the velcom network – 7-digit number, for example, 1ХХХХХХ (direct format);
· from a fixed network number in Belarus – a number in national format, for example, 8 029 1хххххх, 8 044 4хххххх;
· from other networks mobile operators Belarus:
number in national format, for example 8 029 1хххххх;
number in international format, for example, +375 29 1хххххх; 00 375 29 1хххххх;
· from abroad - number in international format, for example, +375 29 1хххххх; 00 375 29 1хххххх.
Calls to numbers of other operators, as well as numbers transferred to the velcom network from other operators (33 6ХХХХХХ, 29 5ХХХХХХ, 29 7ХХХХХХ, etc.), must be made in national or international format.
You can suspend the service for a while or refuse it completely either without leaving your home or when you visit the nearest office with your passport.
The application for deactivation indicates the passport number, telephone number, and the desired date for canceling the option.
If this is inconvenient, you can use the electronic assistant or simply call the contact center.
Reasons for refusing the Internet
Widespread transition to wireless communication forces 3G to lose ground. WIFI is more convenient and often faster. People most often refuse to access the Internet from their phone:
- if the owner is an elderly person, World Wide Web is not interested and does not want to pay for random keystrokes and accrued traffic;
- if the owner is a child and sits online for days on end;
- if you are planning a trip and don’t want to pay significant sums just to “check your email”.
How to turn off the Internet on Velcom on your phone?
To refuse service A written application is required, written according to the template established by the company. You can apply for it at the Center for Education and Science or at the official partners of the operator.
When visiting the office, be sure to have your passport with you; disconnection or connection can only be made with the consent of the user. Make sure you have no debt.
How to fill out an application?
Other ways to disable:
- USSD command. It can be difficult to reach the contact center due to large quantity requests. The use of USSD commands is available around the clock, and if necessary, you can activate the option again in the same way. To disable the option, enter the command *126*1*1# call.
- Phone call. You can contact a consultant, stating your passport details and your desire to refuse the service. Service number 411.
- ISSA (network service subscriber service). Access to it is granted to all new users. To set a password, dial USSD command*141*0#. Disable the option using the prompts electronic system. Changes will take effect within 24 hours after entering the request.
Read about how to disable the 3G mobile Internet service on your phone and cancel it from various operators.
Operator tariffs
Internet mobile:
Important. If you simply reset the settings without canceling the option, and the service itself is provided by the operator, then the subscription fee will continue to be charged.
The convenience of temporarily suspending services is the ability to resume service at the desired time independently. At complete shutdown a new contract will be required.
UMTS-900 base stations have been deployed en masse in the capital since this year. Indoor 3G coverage (in low-lying city blocks, buildings in dense urban areas, ground floors) of Minsk is close to one hundred percent, the operator plans to create a guaranteed connection and stable connection speed for each home.
All major highways in the Brest and Gomel regions will have access to the technology; five UMTS-900 stations are already operating in Dzerzhinsk. A global update of the entire network is planned in May, which promises to improve the quality of reception. Completion of the company's data center is promised in the fourth quarter of the year.
Now we have to find out what Velcom USSD requests exist. This mobile operator offers a lot of different commands that allow you to receive this or that information about the SIM card, as well as enable/disable certain functions. In general, USSD requests on Velcom are available in huge quantities. But we will consider only the most useful and popular of them. Maybe they will help you solve this or that problem more than once.
What it is
But first, let’s find out what our current needs are? Knowing this, you can understand whether you need them or not. Maybe you can do without them completely? USSD requests from Velcom, like any other mobile operator, is nothing more than a means of subscriber self-service.
With their help, you can control your phone balance, check and change the tariff plan on your SIM card, perform various functions, as well as disable and activate certain services and options. The main advantage of such combinations is that they are free and can be activated at any time of the day or night. The main thing is to know what exactly you need.
Balance
Perhaps it’s worth starting with the main function - this is a USSD balance request and all the commands that will help you control the funds in your SIM card account. There are not so many of them, but there are some special ones among them.
For example, a balance request is made using the combination *100#. At the end of each dial, you need to click on the “Call” button. In response, you receive a message about the status of your SIM card account, and the result is displayed directly on the screen.
Velcom USSD requests allow you to easily change the tariff payment system. To work without prepayment, you need to dial *145#. If you want to register some unconfirmed request, then *141*1# will help here. Basically that's all useful commands to manage your account. We continue to study Velcom USSD requests further.
Rates
It's no secret that using these commands, any subscriber can change their tariff plan. Each offer has its own combination. To know full information You can find out more about this on the operator’s official website. After all, Velcom has many tariffs. It would take a very long time to list all the USSD commands for connecting them. So this moment check with the operator.
Instead, we will try to learn universal USSD requests from Velcom. The tariff plan you are currently connected to can be found out using *141*2*1#. In addition, the subscriber can receive his phone number by dialing *147#. Information about the Internet tariff plan is displayed after dialing *141*2*3*1#. Everything is easy and simple. In some cases, you receive an SMS message with all the information you requested, but often the data is displayed directly on the phone display.
Additional services
Now a little about the interesting capabilities of our today's operator. Velcom also has its own USSD requests for them. “Favorite number”, for example, is added using *141*3*3#. After this, you can add this or that subscriber to the appropriate list.
Additionally, note that you can also enable some interesting and useful features using our commands today. For example, you can connect the Internet, MMS, and security to your phone with one single request. With its help, you will also receive all the information about the mobile Internet that is available on the SIM card. To do this, dial *135# on your mobile phone and send a request for processing.
Sometimes you want to talk while roaming. Velcom USSD requests allow all subscribers to quickly connect to similar services. "Roaming" (international) is activated using *141*3*2*1#, and " International calls" can be activated by dialing the combination *141*3*1*1#. It turns out that without outside interference at any time, everyone is able to activate the services of profitable calls by mobile phone Abroad.
Services
Do not forget that Velcom USSD requests have one more feature. And it applies not only to this operator, but to everyone in general. These commands make it possible to enable/disable certain additional service packages and services. What can help us when communicating?
Let's say, the "500 SMS" option package. To do this, you must type *119# from your phone. Please note that the request itself is free. But to connect this or that option you will have to pay according to the tariff. All available settings (Internet and MMS are included here) are received after sending *135*0#, and " Mobile Internet" is activated by the command *135*1#. As you can see, there is nothing difficult about this.
It is also worth paying attention to somewhat non-standard services. Velcom offers its clients a service. Oddly enough, it connects without problems using the USSD request *200*2#. "Melofon" is another service that subscribers often pay attention to. And it is activated through the combination *424#. In principle, these are all quite popular services that you can connect to.
Help and queries
The last point we will consider is sending “homeless people”, as well as receiving reference information on a SIM card. Velcom allows you to do all this using certain USSD commands.
So, for example, anyone can request a call back (send a “homeless person”) for free. Dial *131*friend's number# and send the command for processing. Another Velcom subscriber will receive a free message from you asking you to call back. Sometimes this feature is very useful.
Remainder free SMS, MMS, minutes and Internet traffic also have to be checked from time to time. In this situation, another self-service command will help. It looks like *100*1#. If you want to know the whole list paid services, connected to mobile number, contact *141*2*2#.
Do not forget that the full list of USSD commands from Velcom is quite diverse. Sometimes you want to quickly look through it and select the desired function self-service. Anyone can do this very easily and simply. What does that require? Just submit a special request for processing. It looks like *141*9*1#. In response, you will receive an SMS message in which all available commands will be published. Unless this does not include requests to change the tariff plan (for a specific offer).
As you can see, Velcom USSD commands are varied. And with their help you can fully control the functionality of the SIM card. Don't be afraid to experiment. Remember that when you connect to a particular service, you will be charged a fee in the amount established by the tariff. All reference information is free.