All apartment buildings are managed by a service company. Homeowners are often interested in the question of how to find a management company (MC) at their residential address and find out its contact information.
What is UK
The concept of a criminal code is not enshrined in legislation. In practice, this is the company that deals with the maintenance and upkeep of an apartment building. Everything she must do and her rights are spelled out in the agreement signed by tenants and apartment owners. License to carry out work management company not required. And can act as control.
According to the contract, the management company provides residents with:
- security;
- home maintenance and repair;
- care of the local area;
- public utilities.
You can find out everything directly from the organization or HOA. When the management company is unable to fulfill its assigned duties, it attracts third-party structures by concluding an agreement with them. The management company for the provision of housing and communal services organizes meetings of residents, where it informs them about the work done and planned, and provides a report on the money spent collected from property owners.
At such meetings with housing and communal services representatives, apartment owners propose to carry out various types of work to improve the housing stock and living conditions, and the management company provides data from meters for general building needs.
In any case, the management company that services the house responds:
- when providing poor quality service or incorrect calculation of utility bills;
- harming the health and well-being of residents;
- causing damage to property.
Owners are required to know their rights and be aware of where the money paid for housing and communal services goes.
Find in the contract or payment documents
You can find the name of the management company and the homeowners association very easily. Payments for housing and communal services indicate the company name, address and telephone number for information. If he is not there, then you can find contacts on the Internet.
The signed agreement on the provision of housing and communal services contains information about the service organization. If there is no such data, then contact the settlement and information center, they will provide information about the management company or HOA.
Internet search by house address
To find out the management company at the residence address of the apartment owner, visit the Housing and Communal Services Reform website. If you have an Internet connection, then this is the easiest and fastest search option.
On official page select the “My Home” tab; when you go, the “Find your home” window will appear.
By searching for the address of the house you are interested in, you will find out not only the name of the service company and its rating, but also the amount of contributions collected for the year, the year the building was built, the names and telephone numbers of officials of the management organization, and the list of houses it deals with.
Service organizations manage the house and run the household under an agreement concluded with residents for a period of 1 to 3 years. If the contract is not cancelled, it is automatically extended for the period specified in the contract.
The contract states:
- address information;
- provided by the KU company;
- mandatory payments for all services and work performed;
- information about the service organization with telephone numbers, address;
- surname of the manager.
You can also determine the management organization that provides services in your home by going to the official website of the city. There are contact details of all organizations, including the service company and the HOA.
For Muscovites, you can find the Criminal Code on the website of the House of Moscow. Here you can easily find the housing and communal services company at the address of the house and much other useful information. If you have problems with poor quality services, you can use the portal. You can also find out the information you are interested in by asking a question online in the chat.
Find in local authorities
If you want to communicate with the authorities, you can call the reception desk at your site. The operator will provide the necessary information. You can also find out information about the management company from the Housing Office. The dispatcher knows exactly such data and will communicate it to the caller.
Important information about service companies:
- The management committee is elected by property owners at a general meeting of residents. They may choose an HOA as a management method.
- When there was no meeting for some reason, the management committee is determined by regional governing bodies on a competitive basis.
- After the competition, the winning company is appointed as a manager and the apartment owners are informed about this.
- There should be only one management company.
- After her selection, there are twenty days to formalize contracts with residents of multi-storey buildings.
- Property owners who were absent from the general meeting may request minutes.
- The contract with the service organization is drawn up only in writing.
- You can find out information about the management company on the portal reformagkh.ru.
- If services are provided with poor quality and if authority is exceeded, the management company is responsible in accordance with current legislation.
The housing and communal services sector has been subject to various reforms for decades, but despite all the efforts made to modernize, this industry remains ineffective. Unproductive spending of budget funds, the need for working tools for managing the housing stock, state and municipal monopoly, and a high share of depreciation of the housing stock became the prerequisites for the launch of the Housing and Communal Services Reform program.
Launch of the Housing and Communal Services Reform project
The project started in Russia in 2010, when the Government of the Russian Federation and the World Bank entered into an agreement on the implementation of the corresponding program.
The implementation of reform measures is carried out by the Housing and Communal Services Reform Assistance Fund, created on July 21, 2007.
This state corporation is designed to stimulate the formation of effective methods of housing management and the transition to resource-saving technologies.
At the beginning of the project, 14 cities participated:
ten “main”: Bratsk, Volzhsky, Ivanovo, Naberezhnye Chelny, Nefteyugansk, Novokuibyshevsk, Orenburg, Saransk, Tula, Cheboksary;
four “reserve” ones: Arkhangelsk, Dimitrovgrad, Pyatigorsk and Cherepovets.
The project was carried out in two stages:
Institutional: carrying out reforms of the housing and communal services complex at the expense of its own budget with the technical assistance of experts financed from the project funds.
Investment: direction of investment in housing and communal services infrastructure from project funds, focusing on the investment plans of cities.
Already during the implementation of the program in all 14 cities, a tangible improvement in the quality of housing provided was achieved. utilities.
For example, in the city of Naberezhnye Chelny, the water distribution networks and pressure collectors of two sewerage pumping stations were reconstructed. This made it possible to reduce the level of accidents in sewers and ensure uninterrupted drainage of the city’s wastewater..
The project for the reconstruction of heating networks was implemented in the city of Nefteyugansk. Thanks to this, the uninterrupted supply of thermal energy has significantly increased by reducing heat losses, reducing the level of leaks and the overall breakdown of networks.
Examples of successful reconstructions can be found in any of the cities listed. The implemented set of measures significantly influenced the reform program and the housing and communal services sector in the cities participating in the program:
almost complete elimination of debt on social payments for housing and communal services;
Municipal investment plans for public infrastructure have been developed;
the number of apartment buildings serviced by professional management companies has been increased;
Having received positive results and experience gained during the reform, the state is developing this reform in other regions and cities of Russia.
Main directions and prospects for housing and communal services reform
The project “Housing and communal services reform in Russia” is aimed at implementing the following areas:
transition of the utility sector to market relations;
increasing the share of private business participation;
stimulation of competition;
improving the quality of public services;
liquidation of existing monopolies in the industry;
renovation of the housing and communal services complex;
development of the institution of an effective owner;
major renovation of housing stock;
introduction and operation of energy efficient technologies;
maintaining the social protection system and supporting advantaged segments of the population.
In accordance with the Decree of the Government of the Russian Federation of August 13, 2006 No. 491 “On approval of the Rules for the maintenance of common property in an apartment building,” an apartment building is the joint property of the owners of the premises in it.
It follows from this that the entire house is in the possession of the apartment owners. They are responsible for its condition and are obliged to ensure that major repairs are carried out in due time. To implement these rights, the legislation has vested owners with a wide range of powers. But during the privatization process, a significant part of the housing stock was transferred in dilapidated condition. Consequently, the owners do not have the necessary resources to carry out repairs and the appropriate skills to modernize the residential infrastructure in this condition.
One of the points of this reform, as we mentioned above, is the introduction of market mechanisms into the housing and communal services system. Which should subsequently lead to a transition to 100% payment for housing and communal services. As a result of the reform, citizens' expenses for housing and communal services may increase by an average of 20-25%. At the same time, the system of compensation payments will continue to operate for socially vulnerable categories.
Disclosure Standard
Now any citizen can view information about the activities of their management company and information on a specific house.
This is regulated by Decree of the Government of the Russian Federation of September 23, 2010 N 731, which management organizations operating in the field of management of apartment buildings are required to comply with.
The Standard specifies the types of information about building management that must be made freely available to residents. It is necessary to ensure the availability and safety of data for 5 years. These include:
basic information about the organization (name, address, legal form, etc.);
list of houses under management and general information about each of them (address, number of floors, level of improvement, year, etc.);
data on the work performed and services provided;
information about utilities;
information about the operation of the common property of the house;
information about major repairs of common property, if the management company is the performer of the work;
data on general meetings of home owners;
annual reports;
information about verbal reprimands, written orders, fines or disqualifications (if any).
The document also lists the necessary sources:
official portal Housing and communal services reform;
stand at the company office.
In other words, management companies must have a website and be registered on the official website of the Housing and Communal Services Reform project. Failure to comply with these requirements will result in penalties.
- Conditions for providing financial support from the Fund for Assistance to Housing and Communal Services Reform
- Regional targeted program for capital repairs of apartment buildings
- Regional targeted program for the resettlement of citizens from emergency housing stock
- The procedure for making decisions on suspending the provision of financial support from the Fund
The current stage of housing and communal services reform was “launched” by Federal Law of July 21, 2007 N 185-FZ “On the Fund for Assistance to the Reform of Housing and Communal Services,” which, in order to create safe and favorable living conditions for citizens, improve the quality of reform of housing and communal services, form effective mechanisms for managing the housing stock, introducing resource-saving technologies, establishes the legal and organizational basis for providing financial support to subjects Russian Federation and municipalities to carry out major repairs of apartment buildings, resettlement of citizens from dilapidated housing stock by creating a non-profit organization that carries out the functions of providing such financial support, determines the competence, procedure for its creation and activities, regulates relations between the said non-profit organization, government bodies of the constituent entities of the Russian Federation Federations and local governments.
To achieve these goals, the state has created a state corporation - the Housing and Communal Services Reform Fund, which performs the following functions free of charge:
- considers applications submitted by constituent entities of the Russian Federation for the provision of financial support from the Fund;
- makes a decision on the compliance of applications and documents attached to applications with established requirements;
- makes a decision on providing financial support from the Fund based on applications;
- provides methodological support for the preparation by subjects of the Russian Federation of applications and documents attached to applications;
- monitors the implementation of regional targeted programs for the overhaul of apartment buildings and regional targeted programs for the resettlement of citizens from dilapidated housing stock, as well as the fulfillment of the conditions for the provision of financial support from the Fund provided by this Federal Law;
- carries out other functions provided for by this Federal Law.
Support funds are allocated to those regions, and then to municipalities, that actually create a market for housing and communal services. They encourage competition among management companies, support homeowners’ associations, and, in general, fulfill the basic conditions Federal Law dated July 21, 2007 N 185-FZ, which reforms the housing and communal services of Russia.
In accordance with Article 25 of the Federal Law of July 21, 2007 N 185-FZ, the Fund was supposed to operate until January 1, 2012 and be subject to liquidation, however, taking into account the accumulated positive experience of its work, a number of changes were made, ultimately providing for an extension of the Fund's validity period until January 1, 2026.
In accordance with the amendments made by Federal Law No. 270-FZ of December 25, 2012, the conditions and procedure for providing financial support from the Fund are changing. In particular, the definition of emergency housing stock is clarified:
"dilapidated housing stock - a set of residential premises in apartment buildings that were recognized in accordance with the established procedure before January 1, 2012 as unsafe and subject to demolition or reconstruction due to physical wear and tear during their operation,"
and the conditions for providing financial support from the Housing and Communal Services Reform Fund include:
- implementation of regional programs to modernize public utility infrastructure systems;
- carrying out work on the formation and conduct of state cadastral registration of land plots on which apartment buildings are located;
- carrying out activities related to the installation of collective (common house) devices for metering the consumption of resources necessary for the provision of utility services;
- carrying out activities related to ensuring the implementation of major repairs of common property in apartment buildings, provided for by housing legislation,
as well as a number of other measures aimed at improving the quality of reform of the housing and communal services.
News on the topic
In accordance with paragraph 1 of Articles 44 and 46 of the Housing Code of the Russian Federation, the general meeting of owners of premises in an apartment building is the management body of the apartment building. Decisions of the general meeting of owners of premises in an apartment building are made by a majority vote of the total number of votes taking part in this meeting and are documented in minutes. The initiator of the meeting can be any owner of the premises...
In accordance with the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings (hereinafter referred to as the Rules), approved by Decree of the Government of the Russian Federation of May 6, 2011 N 354, owners and tenants of residential premises in an apartment building bear obligations to payment for consumed utilities not only for individual consumption, but also for the consumption of utility resources for general house needs...
Housing and communal services (HCS) is an important sector of the Russian economy, providing citizens with such an attribute of a stable life as housing with all the “conveniences”. The housing and communal services sector is one of the pillars on which the effective social policy of the state rests and therefore needs to make timely changes.
The housing and communal services reform was started at the dawn of the Russian Federation, in 1992, and put into effect by Decree of the President of the Russian Federation No. 425 “On the reform of housing and communal services in the Russian Federation” dated May 27, 1997. Subsequently, many other regulatory legal acts were issued that corrected the concept of reform and introducing new directions into it. 11 years later, in 2018, the housing and communal services sector is still being reformed, which is due to the complexity and dynamism of development of this sector of the economy.
Reasons and goals of housing and communal services reform
The reasons for housing and communal services reform include:
- the need to move away from Soviet operating principles;
- building the housing and communal services sector in line with the development of the Russian market economy as a whole;
- inefficient use of housing and communal services resources;
- inability to meet the needs of citizens in the sphere of housing and communal services.
Housing and communal services reform should achieve the following goals:
- achieving compliance of living conditions with quality standards;
- reducing the costs of enterprises providing housing and communal services and for housing and communal services, provided that the quality of the services provided is maintained;
- transition of the housing and communal services industry to the “self-sufficiency” mode and preservation of the purchasing power of housing and communal services.
The Government of the Russian Federation is authorized to carry out housing and communal services reform.
Main goals
The authors of the reform propose to create conditions for the demonopolization of the housing and communal services market. This will allow citizens, as consumers of these services, to make a choice that is beneficial to them in favor of one organization or another, and housing and communal services services, in turn, will have an incentive to effectively use the resources they have.
There are several ways to develop competition in this area:
- formation by local government bodies of an order for provision;
- attracting enterprises of various organizational and legal forms on equal terms;
- creation of a system for accounting for services provided on the basis of .
Modernization of the housing and communal services management system
Since the creation of a competitive environment in the housing and communal services sector presupposes the emergence of new participants in these relations, it is necessary to rationally change the housing and communal services management system. Participants in relations in the housing and communal services sector, in addition to state authorities and local governments, as well as consumers of housing and communal services (tenants, housing cooperatives and homeowners), include investment, operating and construction organizations of various forms of ownership.
Improving the housing and communal services management system is aimed at increasing the importance of local governments and independent economic entities that could not only effectively interact with government authorities, but also develop the housing and communal services facility.
Ensuring government regulation and control
The reform seeks to improve the system of government regulation and control. They are carried out:
- government departments(state housing inspections);
- local authorities.
Here it is advisable to vest these entities with additional administrative powers and develop a regulatory framework for this.
Encouraging the creation of HOAs
An association in the form of an HOA is an effective way to protect the rights and legitimate interests of homeowners, as well as a real opportunity to independently resolve the issues of their housing and determine the costs for these purposes.
Stages of housing and communal services reform
The implementation of housing and communal services reform is a long process. It can be divided into several stages:
- 1992-1997– development of policy in the housing and communal services sector and the concept of reform, formation of a regulatory legal framework.
- 1997-2003– implementation of Decree of the President of the Russian Federation No. 425 “On the reform of housing and communal services in the Russian Federation” dated May 27, 1997.
- 2003-2004– the introduction by the Government of the Russian Federation of federal standards for the transition to new housing and communal services tariffs, consistent with the indicators of citizens’ security and the country’s policy.
- 2007-present– updating the concept of reform (new instructions of the President of the Russian Federation, adoption of Federal Law dated July 21, 2007 No. 185-FZ “On the Fund for Assistance to the Reform of Housing and Communal Services”).
Current areas of housing and communal services reform: resettlement of citizens from dilapidated housing
Contributions for major repairs are not paid:
- owners of unsafe houses or houses subject to demolition;
- owners of land plots subject to seizure for state or municipal needs.
For low-income citizens, the law provides for the payment of capital repairs.
When do they start paying?
By general rule The obligation to pay contributions for major repairs arises from the owners 8 months after the approval of the regional program.
If the apartment building was put into operation after the approval of the regional program, then this period is set by the government of the constituent entity of the Russian Federation (cannot be later than 5 years after the inclusion of the apartment building in the regional program).
How is the fund formed?
Owners can choose 2 ways to form a capital repair fund:
- formation on a special account– the owners themselves organize major repairs, choosing a repair contractor and concluding an agreement with him. Major repairs are carried out within the time frame determined by the regional program, or ahead of schedule, if possible.
- formation on the account of a regional operator– the owners send money to the account of the regional operator, where the money of other owners is also located. The regional operator is organizing repairs. He can use the owners' funds on a repayable basis.
What does a major overhaul include?
Major repairs involve a certain range of works and services. These include:
- repair of communication and engineering systems;
- repair or replacement of elevator equipment;
- repair of the roof, basement, facade;
- repair of the building foundation.
Information support for housing and communal services reform
The Internet portal “Housing and Communal Services Reform” is intended to inform and connect citizens with government officials and. Through the site you can find:
- basic information about your home (area, date of commissioning, etc.);
- information about the management company and its contacts;
- electronic, where residents have the opportunity to leave their comments about home renovations and complaints.
Registration on the portal is a simple process. It only costs:
- go to the website https://www.reformagkh.ru/ ;;
- control over the work of the management company;
- receiving complaints and participating in electronic forums.
Non-disclosure of information by management companies
Housing and communal services reformers are striving to make this area as transparent as possible by creating special websites for citizens and obliging management companies to disclose the necessary information.
According to Government Decree No. 731 of September 27, 2014, each management organization must create its own website, register on the Housing and Communal Services Reform website, and also create an information stand in the office in order to inform citizens about its activities.
What information must be disclosed?
The management company must disclose the information specified by Government Decree No. 731. This includes:
- general information about the management company;
- list of managed houses and information about them;
- information about the works and services provided;
- information on consumption and providers of housing and communal services;
- information on the use of common property of apartment buildings;
- annual reports, etc.
Responsibility for non-disclosure of information
If the management company does not comply with Government Decree No. 731 and does not disclose the necessary information or does so in an improper form, then it will face a fine of 50 to 500 thousand rubles, according to Art. Art. 7.23.3 and 14.1.3 Code of Administrative Offenses of the Russian Federation. For repeated or serious violation, disqualification is provided for a period of 6 months. up to 3 years.
As we see, housing and communal services reform is a very large set of measures affecting both public and private relations. The main goal of the reform – to make the housing and communal services sector “closer to the people” – has not yet been achieved, but the legislator is on the right track.
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“Reform-Housing and Communal Services” is a simple and unique opportunity to keep abreast of not only the current processes of housing and communal services in general, but also to find out any information of interest on specific real estate. The main goal of the reform is the reconstruction of housing and communal services, modernization, and improvement of the functioning of used buildings.
Speaking more in simple words, by going to the “Housing and Communal Services Reform” website in the “My Home” section, you can find reliable information about your home: find out when major repairs will be carried out, see current work, check utility rates and even complain about current problems.
“My House” is one of the key sections of the site, which allows you to find almost any multi-story building, as well as find out any technical information about the building: passport, reports, house register, emergency condition, etc. Just enter the address of interest in the search bar and voila - all the information is at your fingertips: from the year of construction to detailed description engineering systems and structural elements.
If earlier, in order to find out whether certain repair work had been carried out in a building, it was necessary to knock on the thresholds of various authorities, today everything is much simpler. I opened the portal www.reformagkh.ru, went to the “My Home” category and that’s it - the issue was resolved. The resource’s tasks also include providing appropriate financial assistance for the modernization of utility infrastructure.
The innovation pursues several goals:
- improving the quality of housing and communal services;
- increasing the level of competition;
- quality control of major repairs in multi-apartment residential buildings;
- increasing the level of public confidence in services in the housing and communal services sector;
- elimination of monopolization, introduction of modern technologies;
- attracting private investment and much more.
How to use
Only registered users can find the high-rise building of interest. All information is in open access immediately after registration. You can register in a couple of minutes. All you need to do is provide your email address.
For complete registration instructions, watch the video below.
After registration, in the “Find my home” line, enter the address of the building you are interested in and click “Search”. In the results that appear, select the correct address.
- go to the “My Home” section;
- select the desired region;
- then the area and address of the building;
- Then you will see information about the house.
The my home section consists of the following categories:
- passport;
- control;
- management history;
- home Book.
Here you can also find information about major repairs, as well as a telephone number. hotline, by calling which you can find out more detailed information. To submit an appeal regarding the implementation of the regional overhaul program, follow this link https://www.reformagkh.ru/user/handling/.
So let's take a closer look at each section category in more detail.
Passport
The “Passport” section contains general information about the structure, namely:
- year of construction and commissioning;
- series and type of construction;
- method of forming a capital repair fund;
- number of floors, entrances, elevators, residential/non-residential premises;
- presence of landscaping elements on the territory, etc.
The passport also states:
- design features (type of foundation, floors, material that was used for load-bearing walls, type of roof, etc.);
- engineering systems (heat, water, gas supply);
- elevators and metering devices.
Control
Those who want to find out information about the management company should go to the “Management” category.
Here you can find:
- general information about the organization (start date and basis for management, copies of contracts and documents);
- list of completed and ongoing services with annual planned cost;
- types and tariffs for utility services provided;
- list of common property of the household;
- information about major repairs, as well as the results of general meetings (if any).
Reports
As mentioned above, one of the key purposes of the Internet portal is to provide reliable information about the activities of management companies. You can view the reporting documentation in the “Management Reports” section.
- general data (payments made, etc.);
- completed work with annual cost;
- data regarding the quality of work performed;
- utility reporting;
- data on the volume of utilities;
- claim work.
Archive of profiles
Housing and communal services reform is an online resource where there is all the information about what is happening to your home, including archived data. If you want to know the history of the arrangement of a specific building, go to the corresponding section “Management History”.
In addition, you can familiarize yourself with the version of the questionnaire at the most significant stages of management, for example, when changing the management organization or closing the reporting period.
Home Book
On the Housing and Communal Services Reform website, in the “My Home” section, residents can share their opinions about the quality of management, relocation or major repairs. In addition, thanks to the thoughtfulness of the portal, owners have the right to create their own various advertisements.
This is very convenient and practical, since all residents of high-rise buildings registered on the website will be able to familiarize themselves with its information.
Important! Only those users who have managed to register on the site can add messages.
Conclusion
Thus, the “My Home” section on the portal is wonderful, and most importantly effective method control, optimization and interaction between the management company and residents.
The resource allows you to study behavior, the degree of customer satisfaction, and allows people to disclose important problems of apartment buildings, thereby significantly increasing the level of quality of public services provided.