Housing and communal services reform- an automated information system was created by order of the Fund for Assistance to Housing and Public Utilities Reform, focused on monitoring regional programs for relocating citizens from dilapidated housing, programs for major repairs of apartment buildings.
2017: Service for creating a website for a management organization
In the information system “Housing and Communal Services Reform” in the spring of 2017 there appeared free service- creation of a website for the management organization. It allows a management company, homeowners association, housing cooperative to create their website in a few minutes based on the data already entered into the system.
Users will have access to such functions as posting organization news, any additional information in the form of text, links, files and images, as well as “ Feedback”, allowing residents to send a message to representatives of the management organization.
The administrator of the management organization chooses the website address on the Internet independently. At the same time, the full address of the organization’s website created using of this service, will have the following form: selected_name.reformagkh.ru.
Two templates available appearance site. In the near future, the use of a third template will be available.
The rights to create or delete a site will belong to administrators and operators of the management organization.
- This service is aimed primarily at management organizations for which creating and maintaining their own Internet resource is an expensive undertaking. In addition, it can be useful for large organizations as a “business card site,” said the Deputy Head of the Department information technologies Fund for Assistance to Housing and Public Utilities Reform Svetlana Bakuleva.
You can create a website for your management organization and get acquainted with the capabilities of this service in the work area information system“Housing and communal services reform” in the “My Sites” section.
2016: Housing and communal services reform 2.0
During the modernization, a functional block appeared - “Utilities Infrastructure”, which combines information about projects implemented with the participation of the Fund to modernize utility infrastructure systems. The list includes 39 projects in the areas of wastewater disposal, heat supply, water supply, and MSW management. The implementation of approved modernization projects will improve the quality and reliability of public services in more than 2,900 settlements, home to about 2,320,000 people.
The “Resettlement of Citizens” block has been supplemented with a service for filing appeals indicating specific deficiencies in the quality of residential premises, as well as appeals regarding the unreliability of resettlement information. The section also contains information about apartment buildings recognized as unsafe after 01/01/2012 (list, status of resettlement, documents).
A logical check mechanism has been launched when saving the card of the corresponding object, which eliminates possible mistakes and input of distorted data.
Application " Housing and communal services reform", developed by BARS Group, a subsidiary of the National Center for Informatization of the Rostec State Corporation, became available on the IOS and Android platforms in March 2017.
Mobile app allows you to get up-to-date information about 1.2 million houses in any city Russian Federation. The user will be able to quickly clarify the contacts of the management organization, view basic information about the house’s passport (date of commissioning, stage of construction readiness, number of residents, floors, entrances, etc.). The application also contains data on the implementation of the capital repair program in the house (information on the collection of funds from the owners, the year of the last major repair, the composition of completed and planned work) and data on emergency and houses under construction with information on the progress of resettlement.
The application also allows you to communicate with residents of the house, receive various news using the feed, download and view photos. The developers of BARS Group made the application interface clear and convenient, did not overload it with graphic elements, which ensured quick display of screen forms. Navigation elements are made in a user-friendly form.
2008-2015
In 2008, it became known about the creation of an automated information system ["http://reformagkh.ru Housing and communal services reform"]
The Housing and Communal Services Reform system was developed by order of the Housing and Communal Services Fund and is used to monitor regional programs for relocating citizens from dilapidated housing, programs for major repairs of apartment buildings, and disclosure of information by organizations managing apartment buildings.
Information on the implementation by constituent entities of the Russian Federation of regional programs for the overhaul of common property in apartment buildings is posted in the system by authorized representatives of executive authorities in the field of housing and communal services of the constituent entities of the Russian Federation on the basis of Order No. 520/pr dated September 2, 2014 of the Ministry of Construction and Housing and Communal Services of the Russian Federation " On forms of monitoring and reporting of the implementation by constituent entities of the Russian Federation of regional programs for capital repairs of common property in apartment buildings.”
System window screenshot (2015)
All data related to the implementation of this program is in open access on the website reformagkh.ru in the “Major Repairs” section and are displayed in the form as it was provided by the constituent entities of the Russian Federation.
As of November 24, 2015, data entry and processing in the Fund’s information system is provided by 11 thousand specialists in more than 5 thousand municipalities of 83 constituent entities of the Russian Federation.
Specialists of the Housing and Communal Services Fund provide daily assistance as needed. technical support and provide advice to all users of the information system. Detailed instructions instructions for using the system have been developed and are available to all its users.
The Foundation regularly conducts webinars on work in the AIS “Housing and Communal Services Reform”; a separate section has been allocated for consultations with employees of executive authorities of the constituent entities of the Russian Federation and local governments phone line and email address.
The automated information system “Housing and Communal Services Reform” is a key element of the system for monitoring the progress of programs for capital repairs of common property in apartment buildings. In order to ensure maximum information openness according to the information system “Housing and Communal Services Reform,” the Housing and Communal Services Fund publishes a monthly newsletter on the implementation of regional capital repair programs, which is sent to the media.
“Reform-Housing and Communal Services” is a simple and unique opportunity to keep abreast of not only the current processes of housing and communal services in general, but also to find out any information of interest on specific real estate. The main goal of the reform is the reconstruction of housing and communal services, modernization, and improvement of the functioning of used buildings.
Speaking more in simple words, by going to the “Housing and Communal Services Reform” website in the “My Home” section, you can find reliable information about your home: find out when major repairs will be carried out, see current work, check utility rates and even complain about current problems.
“My House” is one of the key sections of the site, which allows you to find almost any multi-story building, as well as find out any technical information about the building: passport, reports, house register, emergency condition, etc. Just enter the address of interest in the search bar and voila - all the information is at your fingertips: from the year of construction to detailed description engineering systems and structural elements.
If earlier, in order to find out whether certain repair work had been carried out in a building, it was necessary to knock on the thresholds of various authorities, today everything is much simpler. I opened the portal www.reformagkh.ru, went to the “My Home” category and that’s it - the issue was resolved. The resource’s tasks also include providing appropriate financial assistance for the modernization of utility infrastructure.
The innovation pursues several goals:
- improving the quality of housing and communal services;
- increasing the level of competition;
- quality control of major repairs in multi-apartment residential buildings;
- increasing the level of public confidence in services in the housing and communal services sector;
- elimination of monopolization, introduction of modern technologies;
- attracting private investment and much more.
How to use
Only registered users can find the high-rise building of interest. All information is publicly available immediately after registration. You can register in a couple of minutes. All you need to do is provide your email address.
For complete registration instructions, watch the video below.
After registration, in the “Find my home” line, enter the address of the building you are interested in and click “Search”. In the results that appear, select the correct address.
- go to the “My Home” section;
- select the desired region;
- then the area and address of the building;
- Then you will see information about the house.
The my home section consists of the following categories:
- passport;
- control;
- management history;
- home Book.
Here you can also find information about major repairs, as well as a hotline telephone number, by calling which you can find out more. detailed information. To submit an appeal regarding the implementation of the regional overhaul program, follow this link https://www.reformagkh.ru/user/handling/.
So let's take a closer look at each section category in more detail.
Passport
In the “Passport” section you will find general information about the structure, namely:
- year of construction and commissioning;
- series and type of construction;
- method of forming a capital repair fund;
- number of floors, entrances, elevators, residential/non-residential premises;
- presence of landscaping elements on the territory, etc.
The passport also states:
- design features (type of foundation, floors, material that was used for load-bearing walls, type of roof, etc.);
- engineering systems (heat, water, gas supply);
- elevators and metering devices.
Control
Those who want to find out information about the management company should go to the “Management” category.
Here you can find:
- general information about the organization (start date and basis for management, copies of contracts and documents);
- list of completed and ongoing services with annual planned cost;
- types and tariffs for services provided public utilities;
- list of common property of the household;
- information about major repairs, as well as the results of general meetings (if any).
Reports
As mentioned above, one of the key purposes of the Internet portal is to provide reliable information about the activities of management companies. You can view the reporting documentation in the “Management Reports” section.
- general data (payments made, etc.);
- completed work with annual cost;
- data regarding the quality of work performed;
- utility reporting;
- data on the volume of utilities;
- claim work.
Archive of profiles
Housing and communal services reform is an online resource where there is all the information about what is happening to your home, including archived data. If you want to know the history of the arrangement of a specific building, go to the corresponding section “Management History”.
In addition, you can familiarize yourself with the version of the questionnaire at the most significant stages of management, for example, when changing the management organization or closing the reporting period.
Home Book
On the Housing and Communal Services Reform website, in the “My Home” section, residents can share their opinions about the quality of management, relocation or major repairs. In addition, thanks to the thoughtfulness of the portal, owners have the right to create their own various advertisements.
This is very convenient and practical, since all residents of high-rise buildings registered on the website will be able to familiarize themselves with its information.
Important! Only those users who have managed to register on the site can add messages.
Conclusion
Thus, the “My Home” section on the portal is wonderful, and most importantly effective method control, optimization and interaction between the management company and residents.
The resource allows you to study behavior, the degree of customer satisfaction, and allows people to disclose important problems of apartment buildings, thereby significantly increasing the level of quality of public services provided.
- Conditions for providing financial support from the Fund for Assistance to Housing and Communal Services Reform
- Regional targeted program for capital repairs of apartment buildings
- Regional targeted program for the resettlement of citizens from emergency housing stock
- The procedure for making decisions on suspending the provision of financial support from the Fund
The current stage of housing and communal services reform was “launched” by Federal Law of July 21, 2007 N 185-FZ “On the Fund for Assistance to the Reform of Housing and Communal Services,” which, in order to create safe and favorable living conditions for citizens, improve the quality of reform of housing and communal services, form effective mechanisms for managing the housing stock, introducing resource-saving technologies, establishes the legal and organizational basis for providing financial support to constituent entities of the Russian Federation and municipalities for major repairs of apartment buildings, resettlement of citizens from emergency housing stock by creating a non-profit organization that carries out the functions of providing such financial support, determines competence, the procedure for its creation and activities, regulates the relations between the specified non-profit organization, government bodies of the constituent entities of the Russian Federation and local government bodies.
To achieve these goals, the state has created a state corporation - the Housing and Communal Services Reform Fund, which performs the following functions free of charge:
- considers applications submitted by constituent entities of the Russian Federation for the provision of financial support from the Fund;
- makes a decision on the compliance of applications and documents attached to applications with established requirements;
- makes a decision on providing financial support from the Fund based on applications;
- provides methodological support for the preparation by subjects of the Russian Federation of applications and documents attached to applications;
- monitors the implementation of regional targeted programs for the overhaul of apartment buildings and regional targeted programs for the resettlement of citizens from emergency housing stock, as well as the implementation of those provided for by this Federal law conditions for providing financial support from the Fund;
- carries out other functions provided for by this Federal Law.
Support funds are allocated to those regions, and then to municipalities, that actually create a market for housing and communal services. They encourage competition among management companies, support homeowners' associations, and, in general, fulfill the basic conditions of Federal Law No. 185-FZ of July 21, 2007, which reforms the housing and communal services sector in Russia.
In accordance with Article 25 of the Federal Law of July 21, 2007 N 185-FZ, the Fund was supposed to operate until January 1, 2012 and be subject to liquidation, however, taking into account the accumulated positive experience of its work, a number of changes were made, ultimately providing for an extension of the Fund's validity period until January 1, 2026.
In accordance with the amendments made by Federal Law No. 270-FZ of December 25, 2012, the conditions and procedure for providing financial support from the Fund are changing. In particular, the definition of emergency housing stock is clarified:
"dilapidated housing stock - a set of residential premises in apartment buildings that were recognized in accordance with the established procedure before January 1, 2012 as unsafe and subject to demolition or reconstruction due to physical wear and tear during their operation,"
and the conditions for providing financial support from the Housing and Communal Services Reform Fund include:
- implementation of regional programs to modernize public utility infrastructure systems;
- carrying out work on the formation and conduct of state cadastral registration of land plots on which apartment buildings are located;
- carrying out activities related to the installation of collective (common house) devices for metering the consumption of resources necessary for the provision of utility services;
- carrying out activities related to ensuring the implementation of major repairs of common property in apartment buildings, provided for by housing legislation,
as well as a number of other measures aimed at improving the quality of reform of the housing and communal services.
News on the topic
In accordance with paragraph 1 of Articles 44 and 46 of the Housing Code of the Russian Federation, the general meeting of owners of premises in an apartment building is the management body of the apartment building. Decisions of the general meeting of owners of premises in an apartment building are made by a majority vote of the total number of votes taking part in this meeting and are documented in minutes. The initiator of the meeting can be any owner of the premises...
In accordance with the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings (hereinafter referred to as the Rules), approved by Decree of the Government of the Russian Federation of May 6, 2011 N 354, owners and tenants of residential premises in an apartment building bear obligations to payment for consumed utilities not only for individual consumption, but also for the consumption of utility resources for general house needs...
Many management companies and citizens have already heard about the unified portal of public services, as well as the GIS housing and communal services subsection. Now we offer you to familiarize yourself with another useful service.
The official website “Housing and Communal Services Reform”, developed by specialists of the state corporation Housing and Communal Services Reform Assistance Fund.
This resource solves many primary problems:
- You can get acquainted with the organizations that manage apartment buildings (MC, DZ, HOA);
- Receive up-to-date information about the rating of organizations managing your residential complex;
- This resource also constantly monitors the relocation of citizens from dilapidated and dilapidated housing;
- Monitoring the provision of quality utility services by management companies and the implementation of regional capital repair programs.
In this article, we will fully analyze the entire structure of the site, learn how to work with the Personal Account of the Housing and Communal Services Reform portal, and give useful tips.
How to search on the Internet and enter the official website
Let's start with the basics. In order to find the Housing and Communal Services Reform website on the Internet, you need to launch any browser, usually the one you use most often.
- Using search engine“Yandex” or “Google”, enter the query in the search bar: “Housing and communal services reform”. The result should look like the image below.
Please note: usually the top lines of search results are occupied by links to an official government project.
Also, to facilitate navigation, Yandex can offer additional links, for example, entering Personal Area.
Another important point - before going to the site, be sure to make sure that the link is similar to this: www.reformagkh.ru This will help you avoid fraudulent sites and clone sites.
- Then you can safely click on the desired link, and you will be redirected to home page portal.
This is what it should look like. (An important point: the data is current as of August 2018)
- One more in a simple way To get to the official project page, follow this link. www.reformagkh.ru Just copy it and paste it into address bar browser.
Registration on the portal - create a personal account
So, you have gone to the official portal, familiarized yourself with its structure, and now it’s time to register here.
On the right top corner website there is a “Registration” button.
Location of the "registration" button - After clicking, you will be redirected to another page where you will need to enter contact information in the form fields: login and password.
Template for filling out the “Registration” form Please note: after you have filled out the form and entered all the required data, be sure to check that it is correct. Otherwise, after activating the KZ, they will not be able to be changed.
Please note: If you are not redirected to the link in the letter, to activate your account from the personal account of the official website of Housing and Communal Services Reform, you can copy the link indicated in the picture and paste it into the address bar of your browser.
After this, you should be redirected to a page with a message about the successful activation of your Uz.
Account confirmation window Great! Now you have full access to all resources on the official Housing and Communal Services Reform portal. What can you do on the portal without registration?
Now let’s look at the general functionality and site navigation.
If you take a closer look at the services on the main page of the portal, the search line “Find your home” immediately attracts your attention. An example is shown on the screenshot.
What does the “Find your home” line look like? Using this service, you can find the address of the house or building where you want to receive the necessary information.
Here you must indicate the address of the location of the house about which you want to find out information.
And, after clicking on the “Search” button, you will see a result like this:
Despite the fact that the portal in its current version implies quite broad capabilities, they are currently available only to administrators from the management company. An ordinary user can receive services for monitoring the quality of work of contractors.
How to enter the house address correctly in the search?
If you have difficulty entering the address of an object on the site, we will give you a simple but effective advice, how to enter the address of the house.Initially, you should select an area; in some cases, you will need to specify a locality or region. Next, select the street, house/building number, etc. from the list.
If the search returns a result that the given object will not be found, expand the zone. That is, indicate the region/city in the conditions, and select the street and house after the resource shows the results found.
You will also have the opportunity to comment on search results, call hotline, search Contact phone numbers servicing management companies.
Login to your personal account and work with the service
Above, we examined the capabilities of the Housing and Communal Services Reform portal without logging into your personal account. Now let's get to the fun part.
So, let's assume that your Account has already been activated, as we wrote earlier.
How to enter your personal account:- On the main page of the site, click the “Login as indicated in the picture” button. In the opened modal window enter your login and password.
- Enter credentials for authentication.
- If all entered data is correct, the system will redirect you to the main page of your personal account.
Menu of the personal account of the housing and communal services website
After you have logged into your personal account, the user will be presented with wider functionality of the resource.
On the top menu bar we have the following items:- In "My Home" mode the user can obtain information about the residential premises, how many square meters the property has, by whom it is maintained (which management company) and when the last scheduled repairs were carried out.
- “My manager” mode allows you to get acquainted with information about all service and management companies in your region, as well as about which specific management company holds the required object on its balance sheet. There is also information about the head of the company, his tax identification number, as well as ratings of the management company in relation to other organizations.
- As for tabs “Resettlement of citizens”, here you can find information about those residential premises, apartment buildings, etc., which are expected to be resettled in the near future due to their emergency condition, or planned renovation.
- If you switch your personal account to “Major repairs” tab, you will have the opportunity to view and analyze information about current and planned major repairs in your region. It is worth noting that current repair work may well be carried out at the request of HOAs and ordinary citizens with sufficient funding. Periodic and current reports of contractor firms are published.
- Tab "Utilities infrastructure" allows the user to obtain information about when the implementation of a particular utility facility is planned. What is the current state of infrastructure facilities in general? This mode should increase the transparency of the large-scale projects being implemented, as well as the overall quality of public services provided to the population. There is summary information about current and planned indicators.
- If you would like to see the results various programs implemented by authorities, then you should look into section "Analytics". Here you will find information about the resettlement of those on the waiting list from the emergency fund, indicators of the provided utilities, and statistics on the funds spent. Everything is presented very accessible.
- Help information on working with the service, a similar description of the site’s functionality, video tutorials, answers to the most frequently asked questions posted in the "Help" section. It is also possible to contact the administration and technical service of the project.
Why did they create the portal (website) “Housing and Communal Services Reform”
on the pages of our website we are already considering the second project dedicated to public utilities Russian Federation.
This site was created with the aim of increasing the transparency of the work of Management companies, so that regular user the Internet had the opportunity to independently monitor various aspects of the work of service organizations. Find out the condition of his residential property.
The Housing and Communal Services Reform website was created by order of the Government of the Russian Federation. According to the implemented Resolution, all organizations that manage apartment buildings must publish data on their activities on the Internet on a special resource.
That is, any person should have the opportunity to familiarize themselves with the results of the economic activities of their management company or HOA on a publicly accessible resource located on the World Wide Web.
The main purpose of the site is to disclose data on the work performed by service organizations and departments of economic activity, public control over the resettlement of dilapidated and dilapidated housing.
Summary
Tightening legislation in the housing and communal services sector, as well as increasing the transparency of the activities of management companies, leads to the creation and implementation of similar projects at the federal level.
Also, the implemented opportunity for residents of the Russian Federation to contact EPD services to solve problems online, as well as write applications and complaints to supervisory authorities, significantly reduces the time for writing written complaints. Another significant advantage is a real reduction in queues at the offices of service organizations.
Unfortunately, there are still some disadvantages at present:
- This project in its current form has been implemented to a greater extent on management companies and remote control units.
- When registering, the user still has rather limited functionality. The available powers are expanded only for management company administrators.
- The user has enough publicly available functionality even without registering on the resource.
- It is not possible to pay for utilities through the Housing and Utilities Reform website.
All apartment buildings are managed by a service company. Homeowners are often interested in the question of how to find a home at their address. management company(UK) and find out her contact information.
What is UK
The concept of a criminal code is not enshrined in legislation. In practice, this is the company that deals with the maintenance and upkeep of an apartment building. Everything she must do and her rights are spelled out in the agreement signed by tenants and apartment owners. A license to operate a management company is not required. And can act as control.
According to the contract, the management company provides residents with:
- security;
- home maintenance and repair;
- care of the local area;
- public utilities.
You can find out everything directly from the organization or HOA. When the management company is unable to fulfill its assigned duties, it attracts third-party structures by concluding an agreement with them. The management company for the provision of housing and communal services organizes meetings of residents, where it informs them about the work done and planned, and provides a report on the money spent collected from property owners.
At such meetings with housing and communal services representatives, apartment owners propose to carry out various types of work to improve the housing stock and living conditions, and the management company provides data from meters for general building needs.
In any case, the management company that services the house responds:
- when providing poor quality service or incorrect calculation of utility bills;
- harming the health and well-being of residents;
- causing damage to property.
Owners are required to know their rights and be aware of where the money paid for housing and communal services goes.
Find in the contract or payment documents
You can find the name of the management company and the homeowners association very easily. Payments for housing and communal services indicate the company name, address and telephone number for information. If he is not there, then you can find contacts on the Internet.
The signed agreement on the provision of housing and communal services contains information about the service organization. If there is no such data, then contact the settlement and information center, they will provide information about the management company or HOA.
Internet search by house address
To find out the management company at the residence address of the apartment owner, visit the Housing and Communal Services Reform website. If you have an Internet connection, then this is the easiest and fastest search option.
On official page select the “My Home” tab; when you go, the “Find your home” window will appear.
By searching for the address of the house you are interested in, you will find out not only the name of the service company and its rating, but also the amount of contributions collected for the year, the year the building was built, the names and telephone numbers of officials of the management organization, and the list of houses it deals with.
Service organizations manage the house and run the household under an agreement concluded with residents for a period of 1 to 3 years. If the contract is not cancelled, it is automatically extended for the period specified in the contract.
The contract states:
- address information;
- provided by the KU company;
- mandatory payments for all services and work performed;
- information about the service organization with telephone numbers, address;
- surname of the manager.
You can also determine the management organization that provides services in your home by going to the official website of the city. There are contact details of all organizations, including the service company and the HOA.
For Muscovites, you can find the Criminal Code on the website of the House of Moscow. Here you can easily find the housing and communal services company at the address of the house and much other useful information. If you have problems with poor quality services, you can use the portal. You can also find out the information you are interested in by asking a question online in the chat.
Find in local authorities
If you want to communicate with the authorities, you can call the reception desk at your site. The operator will provide the necessary information. You can also find out information about the management company from the Housing Office. The dispatcher knows exactly such data and will communicate it to the caller.
Important information about service companies:
- The management committee is elected by property owners at a general meeting of residents. They may choose an HOA as a management method.
- When there was no meeting for some reason, the management committee is determined by regional governing bodies on a competitive basis.
- After the competition, the winning company is appointed as a manager and the apartment owners are informed about this.
- There should be only one management company.
- After her selection, there are twenty days to formalize contracts with residents of multi-storey buildings.
- Property owners who were absent from the general meeting may request minutes.
- The contract with the service organization is drawn up only in writing.
- You can find out information about the management company on the portal reformagkh.ru.
- If services are provided with poor quality and if authority is exceeded, the management company is responsible in accordance with current legislation.