The tricolor receiver gives the error noch. What to do if the receiver does not show? Damage to the cable or cable connections

The Tricolor company, well known to many, provides optimal access to high-quality satellite television using special equipment. In order for the system to work as smoothly as possible, you will need to strictly follow the instructions for using this system. If you neglect this rule, the equipment will break down from time to time and certain failures will occur. For example: the Tricolor receiver says boot and does not turn on. In this article you can find out why a system failure may occur and how to fix it yourself.

System failure digital television quite often occurs due to breakdown or incorrect setting receiver. This is a specially designed device that operates on the action of certain mechanisms. If minor damage occurs in the device, if the certain settings, the equipment completely fails. The set-top box simply stops working and a corresponding message appears on the screen. You can deal with many of the reasons causing the failure yourself. The main thing is to know how to solve a particular problem.

The reasons why there is no signal on the GS 8300 or GS U510 and it does not boot and does not respond to the set-top box remote control may be different. The problem must be solved by determining what to do with the equipment if the breakdown occurs after a thunderstorm. Now we’ll find out what to do if the tuner fails and what boot means, and how to fix a similar problem. There can be many reasons for a receiver to break down.

The most common reasons why the Tricolor TV receiver does not work and there is no signal:

Lack of food;
Mechanical failure;
Illiterate installation software;
There is a problem with the settings.

If a malfunction occurs in the television, first of all you should check the Tricolor TV set-top box and the power supply. For this purpose, you need to check the serviceability of sockets and wires, determine whether the adapter is connected correctly to the network, it is very important to understand whether all wires are connected to the installed equipment. Quite often, already at this stage it is possible to detect the cause of the breakdown and carry out corrective work. If during the inspection the adapter is found to be damaged, you will need to contact a specialist to replace it.

Another reason for the failure is a broken control panel. Failure of such a plan arises on the following grounds:

Low battery. In this case, you need to replace it, completely eliminating the problem.
The remote control itself has failed, then you will need to purchase a new one.
The element receiving the signal has failed. This problem can only be corrected by a qualified technician.

A failure in the television system can occur due to incorrect firmware of the device, a system that is fully responsible for all processes occurring. If this problem is detected, you will need to reboot the equipment, setting the settings to standard parameters, after resetting all old settings.

What to do if the Tricolor receiver does not turn on

If, during the process of studying the state of the equipment, problems with the receiver were discovered, they can be eliminated based on the detected causes. Here are the main options:

If power problems are detected, you will need to carefully check the normal connection to the outlet, check the power source and the integrity of the cable.
Damage to the remote control may result in no signals being received by the remote control. The reasons for the breakdown can be purely technical - penetration of moisture into the device and basic wear and tear of power parts. Correcting the breakdown will depend on which of these factors was discovered. Often a simple battery change is sufficient.
If there is no image on the screen completely, if the current picture is frozen, you will need to check to see if the standby mode is starting. It is very important to double-check the reliability of the wire connections.

If you are unable to eliminate the cause of the breakdown yourself, you should invite a repairman to your home. He will diagnose the equipment and resolve all issues on the spot. To successfully carry out repair work, you can call the service center and act under their guidance.

What to do when the boot message appears on the Tricolor receiver

If a system malfunction manifests itself in the form of a boot message appearing on the TV, you will need to establish the exact cause of the equipment malfunction. The inscription very often appears due to a failure in the settings and can be resolved as follows:

You need to go to the “Settings” menu and click on the special “Reset” tab. This action requires mandatory confirmation.
After this, a line will appear for entering a password there. Here you will need to dial the combination 0000. This standard code for all modern receivers.
After standard authorization, you need to install mutual language interface, primary time zone, operator and location.
When searching for TV channels, experts recommend running auto mode, due to which savings will be made a large number of time.

After changing the color scheme of the indicator, you must save it installed settings. This will help you not to lose the information received. If you strictly follow the instructions, you can correct errors in a few minutes, without having to repeat it several times.

How to fix a Tricolor receiver if it does not respond to the remote control

If certain malfunctions occur in the operation of the equipment, it is worth checking that the receiver is connected correctly. For this purpose, it will be necessary to check for correct connection receiver, examine the condition and position of the wires. If there are power problems, the indicator lights on the device will not light up. LEDs light up only when the equipment is running.

If after the checks no problems were found, if the receiver does not work, it is worth checking the state of the switch located on the back of the device. In most cases, it is accidentally deactivated during installation or during cleaning. After normal switching on, the system immediately begins to function normally. The inscription boot almost always indicates a technical or software malfunction of the equipment.

Summing up

If from time to time the TV does not have a signal from the Tricolor TV provider, if the system often turns off on its own, the problem can and must be solved, and you can do it yourself. In most cases, reinstalling the software is sufficient. If you cannot solve all the problems yourself, you need to seek help from the service center staff. At the same time, a Tricolor client can always count on receiving a free consultation.

The most common malfunctions that occur when watching satellite television Tricolor TV or NTV+ and how to deal with them yourself, as well as approximate prices for repairs and Maintenance satellite equipment in Shchelkovsky, Pushkinsky, Noginsky and Mytishchi districts of the Moscow region.

1. No signal.

First of all, you need to make sure that the video signal from the receiver is output to the TV, and that the receiver itself is turned on. When you press the "menu" button on the receiver's remote control, the "Main Menu" of the satellite receiver should appear on the TV screen. This will guarantee that you did not accidentally switch the TV to some other video input and the receiver is working, and the message about no signal is a message from the receiver.

Approximately once a quarter, satellite television providers carry out scheduled preventive maintenance of transmission equipment, with the removal of broadcasting. Most often, these works are carried out before 10 a.m., occasionally until 2 p.m. Always, a few days before the preventive maintenance, on the Infoconal of Tricolor TV, as well as NTV+, a warning about upcoming work is constantly repeated, but who is watching it...

The signal may disappear for one of several reasons:

1.1 The satellite dish has curled slightly to the side.

A displacement of 1 cm is enough and there is no signal. It is strongly not recommended to twist the antenna; in 99% of cases, after trying to tune a satellite dish to a satellite on your own, you will have to call a professional installer, even if the problem was a short-term interruption in the provider’s broadcasting. If something falls on the plate from above and it has visible damage, then it must be replaced. Changing the geometry of the Tricolor or NTV+ satellite antenna precludes its further use.

Setting up a satellite dish located in an easily accessible place costs approximately 1,500 rubles, replacing the converter + 500 rubles. Complete antenna replacement 2500 - 3000 rub.

1.2 The cable from the antenna to the receiver is damaged.

If you can find the location of the damage, then having a special F female-F female adapter (barrel) and two F connectors, it is easy to connect the damaged cable.

1.3 The cable just came out a little from the F connector screwed onto the receiver.

In this case, it is enough to forcefully push the cable inward.

1.4 The converter has failed.

The standard warranty period for converters is 1 year. On average they work for 3-5 years. There are cases of 10-year work, but this is for converters made earlier, and earlier, as you know, the water was sweeter... It is not difficult to replace a converter, but it can be more difficult to find one. If you buy and change it yourself, please note: CIRCULAR should be written on the converter.

1.5 There is an obstacle between the receiving satellite dish and the satellite.

It could be a 16-story building that has been built, a tree that has grown, or snow stuck to the antenna; in any of these cases, the signal does not pass through. It’s easy enough to shake off the snow, a little more difficult with a tree, with the house everything is gone. A temporary obstacle may appear due to weather conditions: the signal does not pass through a thundercloud, you need to wait until it moves away from the imaginary line from the antenna to the satellite and everything will continue to work fine. Also, the signal does not pass through very heavy snow or rain; if you can’t see anything on the street and it’s dark due to a tropical downpour or blizzard, then you just need to wait. All the same things (weather conditions) can happen at the place where the signal is transmitted to the satellite.

1.6 The receiver itself, or rather the motherboard in it, has failed.

Not often, but it happens. If the warranty period is valid, the receiver must be taken to the service center, not forgetting the warranty card. If the warranty has expired, depending on the model, you need to look at how feasible it is to repair the receiver. Recently, the manufacturer GS has established a warranty period of 3 years for Tricolor receivers. There is no point in repairing old NTV receivers; you can easily buy them at online flea markets for 1000 - 1500 rubles. a working used receiver, the repair of which can cost 3-4 thousand rubles. A new NTV+ receiver costs 6-7 thousand rubles. depending on the model. A new receiver for watching Tricolor TV usually costs between 7-8 thousand rubles, depending on the model and subscriptions included in the price. Replacement motherboard on Tricolor receivers of brands 5000, 5001, 5003, 7300 can be done at your home for about 2 - 3 tr.

1.7 Some kind of failure in the receiver or someone accidentally changed the settings.

You need to go to the menu, settings, find the factory settings and reset to factory settings. Then try to configure the channels again.

2. Coded signal or no access.

The problem is more common among Tricolor TV subscribers. With NTV+, if the card reader or access module malfunctions, the following message is usually displayed: the smart card is not inserted; if the receiver displays an inscription instead of a picture - geographical restrictions, you need to find out if there is money in your account with the NTV+ subscriber service. Tricolor TV users need to know that Tricolor has a “Basic” package, which should work without any fees. About a dozen federal channels should always work, so if nothing works for you at all, you don’t need to run to pay for paid packages, pay for a broken receiver, it’s like throwing money in the trash.

You can try disconnecting the receiver from the network and turning it on (reboot) after 5 seconds. It helps in 99% of cases; all computer equipment tends to freeze sometimes. Rebooting is very simple and effective method struggle.

2.2 If the reboot does not help: first of all, you should make sure that the receiver sees the number of the smart card or built-in conditional access module. In the old Tricolor receivers DRE, DRS, GS - 4000, 5000, 5001, 5003, 7300 and the relatively new GS 8300M, you need to press the "Status" button on the receiver's remote control or find the status in the "Menu". The status contains a lot of different information about the software and the receiver itself, including the DRE ID should be displayed, on the contrary there should be 12 digit number. If there is no number, you can try to disconnect the receiver from the network and after 5 seconds turn it on (reboot). If after several reboots the number does not appear, this is sure sign failure of the built-in conditional access module. If the DRE ID number is not determined, but is known to you, there is an option to use the “Equipment Exchange” promotion. If the number is not known or there is no promotion, there is only one option left - to purchase a new receiver. There is no point in repairing... Replacing a module at a service center costs 4,000 rubles, a 3-month warranty. But there is no guarantee that a motherboard worth 2-4 thousand rubles will not fail in a couple of months. or power supply - 1500 rub. The new receiver of the GS U510 HD brand with a paid annual subscription “Maximum HD” costs approximately 8,000 rubles, and will immediately show approximately 160 channels, of which 25 are in HD quality.

2.3 The DRE ID number is displayed, but the receiver does not decode the channels. Most likely the issue is an outdated version of the software. For self-replacement Software needs to be found current version Software and using a computer and a “Nulmodem cable”, using special program pour in new version to the satellite receiver. After this you need to either write to the central service technical support or independently, through the subscriber’s personal account, repeat the “activation command” to your receiver. After which you need to leave the receiver turned on on some encrypted channel until everything works... In fact, few subscribers can cope with replacing the software on their own. A visit with diagnostics and software replacement at your home usually costs 1,500 rubles.

2.4 There is no access or a coded channel for relatively new receivers for viewing Tricolor TV GS 8300, GS 8300N, GS 8304, GS8305, GS 8306, GS 8307, GS 8308, GS 9303, GS 9305, GS U510. All of these receivers use a smart card in their design. Just as in the case of older receivers, you should make sure that the receiver sees the smart card (DRE ID number and smart card number are the same thing, it’s also the equipment number). For new receivers on the remote control remote control There is a No. ID button, which performs the same function as the “Status” button on older remote controls. By pressing the ID No. button or going to the menu, in the status section, you need to see whether the smart card No. is determined by the receiver.

If the DRE ID No. is displayed and the channels are scrambled, the problem may be with an outdated software version.

But first you need to make sure you have subscriptions; to do this, you need to go to the main menu, find conditional access, subscriptions and see if there are any valid subscriptions. Class 000 is the “Basic” package; if this subscription class is displayed, then a dozen federal channels located approximately at the end of the general list of channels should work. If these channels work, and the rest are encrypted and only class 000 is in the subscriptions, then the payment for the paid package has ended and you need to pay for the “Optimum” package for receivers 8300 and 8304 worth 600 rubles. or the "Maximum HD" package for receivers 8305, 8306, 8307, 8308, 9303, 9305, U510 worth 900 rubles. After payment, leave the receiver turned on until everything works.

If the smart card is not detected: first you need to remove the card and insert it back, while disconnecting the receiver from the network. In all receivers, with the exception of GS 8305 and GS 8306, the smart card is inserted with the chip facing up; in 8305 and 8306, the smart card is inserted from the side and with the chip facing down. If after these manipulations and reboots the smart card is not detected, it makes sense to try placing something the size of a card but a little thinner under the card; sometimes the contacts in the card reader do not fit tightly and pressing the card more tightly can help in this case.

If the DRE ID number is determined and there are subscriptions, but the channels are encrypted, it is possible that your receiver has not been working for a long time and it will be enough for it to be turned on and everything will work. This is subject to the current software version. If the software is outdated, it needs to be updated. It’s not difficult to do this yourself, of course, if you have a computer and certain skills. A visit with diagnostics and software replacement at your home usually costs 1,500 rubles.

3. All signs on the receiver display blink.

A characteristic sign for old receivers with a built-in power supply is the failure of this same power supply. Most often it happens from a power surge. Using a surge protector or voltage stabilizer most often helps avoid this problem. Repairs are possible in almost any teleworkshop. Replacing the power supply with on-site diagnostics of the entire satellite television system at your home costs 1,500 rubles.

4. All signs (eights) are continuously lit on the scoreboard.

Most often it is a sign of software damage, and occasionally a failure of the motherboard. Typically, software damage occurs when the power is turned off during automatic update Software from satellite (OTA). It turns out that the old software has already been erased, but the new one has not yet been uploaded. You need to fill it manually. The price of firmware at home is 1500 rubles.

5. The receiver does not respond to the remote control.

First, you should use the control buttons on the receiver itself to make sure that the receiver is operational. Then you need to try replacing the batteries in the remote control and rebooting. If it doesn't help, try another remote control. In the receiver itself, the element receiving the signal from the remote control very rarely fails, but if the remote control is even slightly dropped on the floor, then the probability of its failure is quite high. The cost of the remote control is on average 300 rubles.

6. By all indications, the receiver is working, and on the TV screen blue screen or an inscription - the signal is weak or absent.

The main sign of a working receiver of all models (except for 8305 and 8306, they do not have a display) is that the display shows the channel number and to the left of the numbers an icon indicating the presence of a signal from the antenna (if the display shows the time and the icon on the right, this means that the receiver is turned off and is in standby mode, it must be turned on from the remote control or by pressing the + button that switches channels).

On the receiver's remote control, press the Menu button. The main menu of the satellite receiver should appear on the TV screen. If a dotted rectangle appears on the receiver display, but there is still nothing on the TV screen, you need to pick up the TV remote control and switch the TV to the video input to which you have the satellite receiver connected.

Receivers GS 8305, GS 8306, GS8307, GS 8308 each have two video outputs - HDMI and SD, and they work alternately! If you accidentally press the “Input Signal” button on the receiver’s remote control, the receiver will switch and output a signal to another output. When HDMI is working, for GS 8305 and 8306 on the indicator located on the front panel on the left, the light is lit at the bottom of the indicator, for receivers GS 8307 and 8308 in the left part of the indicator, respectively, when the SD output is working, for 8305 and 8306 the light is lit at the top, and for 8307 and 8308 on the right. Having decided which output works for you, you need to look where and with what cord the receiver is connected to the TV. And if, for example, on your 8306 receiver the light on the indicator is lit at the bottom, and an old-style TV that does not have an HDMI input and the receiver is connected to the TV with a 3 RCA - 3 RCA (tulips) cord, then you need to press the button on the receiver’s remote control “Input signal”, the indicator on the receiver should blink, this means that the receiver has received a signal, then the indicator should light up completely, this is an intermediate loading state, at this time the receiver does not produce a video signal and does not respond to commands. After some time, the receiver should switch to the correct output, and if the input to which the receiver is connected is turned on on the TV, then everything will work.

Also, during business hours, you can get advice from Tricolor TV Technical Support staff by calling: 8 800 500 01 23 (free call) or 8 812 332 34 98 (calls are charged at long-distance rates).

NTV+ subscriber service phone number 8 495 755 67 89

class="eliadunit">

Tricolor TV is a system. Even the most stable of systems sometimes fail. If a Tricolor subscriber’s receiver does not work and an error appears on the screen, it means that something needs to be done in order to again have access to satellite television. In this article, we will look at the most common errors, give them an explanation and tell you what needs to be done to fix the problem.

List of Tricolor TV errors with decoding

class="eliadunit">

Error 0:

Explanation: Insufficient signal level or activation keys are missing.
How to fix: You need to disconnect the receiver from the network, wait five minutes, and turn it on again. If this method did not help, then the subscriber should read the article by following this link:

Error 2:

Explanation: The receiver cannot read information stored on the smart card.
How to fix: You need to make sure that the card is inserted correctly. If the subscriber is not sure of the correctness, the article located at:

Error 3:

Explanation: There is no access to viewing - the keys have fallen off, or the receiver cannot decode them.
How to fix: Reset settings to Default, resend activation keys. If this does not help, you need to leave the receiver turned on for 8 hours, it will decode itself.

Error 4:

Explanation: No viewing access. The reason for this may be the encrypted channel, or if the broadcast occurs through a third-party provider.
How to fix: It is necessary to find Tricolor TV channels: the subscriber needs to go to the “Menu”, go to the “Search for Tricolor TV channels” option. If this does not help, you need to reset the receiver to factory settings.

Error 5:

Explanation: The receiver cannot recognize the smart card. This error may occur if the card is not inserted correctly, or if a card from a third-party provider is used.
How to fix: Check the card: is it in use and is it inserted correctly?

Error 6:

Explanation: No viewing access, the receiver does not recognize the smart card.
How to fix: Reboot the receiver, reset the settings to factory settings, reboot again. If this does not help, you need to contact Tricolor technical support. All communication methods are described in the article at the link:

Error 7:

Explanation: The receiver does not detect the Smart card. The issue may be that the subscriber is using an outdated card, or a card from a third-party provider.
How to fix: You just need to change the card to a new one from Tricolor.

Error 8:

Explanation: The receiver does not support a smart card.
How to fix: It is necessary to unplug the receiver from the socket, remove the smart card and reinsert it. If this does not help, you will need technical support help.

Error 9:

Explanation: No viewing access. There may be several reasons: the receiver is not registered; channel viewing is not paid for; There are no subscription classes.
How to fix: You need to pay for the desired channels and subscribe. If the receiver is not registered, you need to register it on the Tricolor TV website. How to do it? Information is contained in the article:

Error 10:

Explanation: There is no access to viewing due to lack of payment for the provider's service and subscription to it.
How to fix: Subscribe to the service and pay for it.

Error 11:

Explanation: There is no access to viewing because there is no subscription or the subscription is out of date. There is no new subscription, and the old one has not yet been deleted from the receiver’s memory.
How to fix: You must repeat the subscription activation command. Next, unplug the receiver from the socket, then turn on the receiver. Wait for decoding; the process will take up to 8 hours. In this case, the receiver must be turned on.

Error 12:

Explanation: The receiver settings were set to a region other than the one in which the receiver is registered.
How to fix: Go to the receiver menu, go to “Settings”. Change the region to the one corresponding to the receiver map.

Error 13:

Explanation: No viewing access. IN in this case The receiver has lost from memory the keys that are relevant for decoding, which open access to viewing.
How to fix: Reset the receiver settings to factory settings and send the keys again. If this does not help, you need to contact Tricolor technical support.

Error 30:

Explanation: There is no access to viewing, there is a problem in the “brains” of the receiver.
How to fix: In this case, it is necessary to deliver the receiver to a service center for repair.

BOOT error:

Explanation: There is no access to viewing due to problems with the receiver: a software failure may occur due to short circuit in the electrical network if the power supply or motherboard has burned out. What to do?
How to fix: You must contact your dealer; if the receiver is still under warranty, repairs will be free. If the receiver's warranty has expired, then you need to contact the Tricolor service center.

Error "Short circuit":

Explanation: The cable or converter is damaged.
How to fix: You need to check the cable coming from the dish for damage. If two receivers are used, then the cable must be routed through a converter, since one cable for two receivers is not enough. In this case, the breakdown may be in the converter. Fix the breakdown yourself, or call a specialist.

Error ER31:

No viewing access. In this case, the problem arose due to a broken motherboard. Replacement must be made only by an authorized dealer.

Error "There are no channels. Use the Tricolor search":

Explanation: It's just a software glitch or bad weather conditions.
How to fix: If the weather outside is good, then you need to do this: reset the receiver settings to factory settings, find the channels again using the Tricolor search.

How to reset the receiver to factory settings?

To resolve many errors, a factory reset is required. How to do it?

Those who watch satellite television faces problems with TV channel broadcasting. Such as error 0 on Tricolor TV or error 10, encrypted channel, etc. Below are the error codes of the satellite operator Tricolor TV. Let's figure out what this means and how to fix it.

Don’t be upset if you get an error on your tricolor with some kind of code. In many cases, simple steps will help.

We check the receiver software (must be the latest).
Factory reset

Rebooting can be done in two ways, the first and easiest. Turn off the receiver using the remote control and remove the plug from the socket. Wait 10 seconds and turn everything on in reverse order. Second, enter the receiver menu, find the reset button and press OK on the remote control. The receiver will reboot and enter standby mode.

Resetting the receiver settings can only be done through the menu. In the receiver settings you need to find the factory settings item and do a reset.

Attention! When performing a factory reset, all settings including user settings will be deleted.

After these procedures, we check whether the error on the tricolor has disappeared or not. If it doesn't help, read on.

Tricolor TV error codes

Code 0

Displayed on the TV screen when the signal from the antenna is weak.
Lost package activation keys.

Insufficient signal from the antenna may be due to:

Antenna deviations from the satellite's line of sight. You can check it at home using the signal strength and quality scales in the receiver settings. To do this, go to the receiver menu - search for tricolor TV channels on the screen you will see two scales (depending on the model). Next, if you cannot see the TV, you will need an assistant. In the area where the converter is mounted, you need to tilt the antenna to the right, left, top, bottom by half a centimeter. At the same time, you will see whether the scale grows or not. If the scales do not increase, read on.
Oxidation of contacts at the connection between the converter and the cable (Especially if a cable with a steel core is used). We check the cable, if there are signs of oxidation, cut off two or three centimeters and re-strip.
Microcracks on the cable (the cable accumulates moisture, and the signal strength from the antenna deteriorates). We are replacing the cable. If it is not possible to replace the entire cable up to the set-top box, then we replace the damaged section.
Convector malfunction. You can check it with professional instruments or by installing it on a pre-adjusted antenna. Can't check with a tester.
The console is malfunctioning. You can check by connecting to a working antenna (for example, from friends who use Tricolor TV or NTV Plus). Or we take it to the workshop.

If you lose your activation keys, there are two ways. We call the operator or re-activate on the website in personal account. Then we reboot the set-top box and leave it on the encrypted channel to open.

Code 2 or 5

Error 2 or 5 on Tricolor TV occurs if the receiver does not see the smart card. You can try the following:

Checking the receiver software
Checking the correct installation of the smart card
Trying to clean the contacts on the card chip
We glue a piece of electrical tape to the back of the card opposite the chip to make the contacts fit more tightly (at our own responsibility).

Code 3

On the tricolor receiver, error 3 occurs when software glitch consoles. At the same time, the TV screen shows an encrypted channel or no access to viewing (the info channel and free access channels work). You can try:

Checking the receiver software
Let's reboot.
Reset to factory settings.
Re-activation on the website via personal account or by calling.

Code 4

The tricolor TV receiver has error 4. What should I do in this case?

Outdated software on the set-top box. Receiver update required. Can be done in two ways:

Compare the software version on the GS website and on the receiver. Download the current version, unzip it to the root of the flash drive and update the software on the set-top box via USB.
Make an update from satellite on channel 333 (telemaster). Provided that in this moment The update is live.

Attention! Some receiver models are updated in two stages. The first thing to do is update the software of the set-top box. The second stage is updating the crypto module.

Code 6 or 8

Error 6 or 8 on tricolor TV occurs when the receiver does not detect the smart card. What to do in such a situation. Read about errors 2 and 5 and do the same.

Code 7

The smart card does not belong to the Tricolor TV operator. Perhaps the card is from a different receiver model.

Code 9

It is displayed on the screen if the receiver has not been registered in the Tricolor TV system. Check if your receiver is registered, if not, register.

Code 10

Error 10 in Tricolor TV appears if the package has not been paid for. You need to check the funds in your personal account. In the case when you are sure that you have made the payment, see that they are not on your personal account but on the package of services. If the money is in the general account, transfer it to the package. Reset the receiver to factory settings and leave it on a coded channel to open.

Code 11

Tricolor TV error 11 is eliminated in the same way as code 10. It occurs when one package has ended and a new one has been paid for, but is not active.

Code 12

Wrong region. Do a factory reset and select your region when setting up.

Code 13

error 13 on tricolor when the activation code is lost. Re-activate through the website in your personal account or by calling the operator.

Code 16 or 17

Happens when the CAM module is installed incorrectly in the TV. Check that the module and smart card are installed correctly. Additionally, check the compatibility of the CAM module with the TV at the hardware and software level. You can check with the equipment manufacturer for the current software version for updating.

In custody

There are errors that appear on the display of the set-top box. Below we list some of them.

All segments on the display are flashing and the set-top box does not respond to anything. There is a malfunction in the power supply. Needs replacement.

All segments glow and nothing else happens. The software crashed or a failure occurred during the update and the software was not installed correctly. You can try reinstalling the software from a USB drive (flash drive). If it doesn't work out, then it's bad. You need to replace the motherboard or try flashing it using a programmer. Both options are expensive, and not every service will accept flashing.

“BOOT” lights up on the display. Software failure, power supply failure, motherboard burnt out.

From practice! The message on the TV screen is: encrypted channel or there is no access to viewing. We tried everything that was stated above. Nothing helps. Measure the voltage at the outlet with a tester. If there is less than 195 volts, then the receiver may not open the encrypted channel package. The same applies to remote power supplies; the voltage should not be less than 9 volts.

There are external and internal reasons for the lack of Tricolor TV signal. The user can independently identify and eliminate them.

The message “No signal” when using Tricolor equipment appears due to several reasons. They come in two types:

External – not associated with Tricolor receiving equipment;
Internal - depend on the breakdown of individual parts, malfunctions in equipment operation, or changes in settings.

External and internal problems are solved in various ways.

External reasons

The group of external problems includes:

Weather;
Preventative work;
The appearance of obstacles in the path of the satellite signal to the dish.

You can determine them yourself. And the solution depends on the situation.

Internal problems

Internal reasons differ from external ones in that they are related to the Tricolor equipment itself. This group includes:

The video signal source on the TV is incorrectly selected;
Damage or detachment of the cable;
Settings functions failure;
Problems with the receiver;
Converter failure;
Antenna malfunction.

Internal problems are often solved without the help of specialists.

How to independently determine the reason for the lack of signal

If a notification appears on the TV that there is no signal, you should check that the video source is selected correctly using the TV remote control. Many remote control models have an “Input” or “Source” button. After clicking on the corresponding button, select the input where the antenna connector is connected.

If no changes are made, the user must ensure that power is supplied to the receiver. There are situations when the “on” indicator is on, but the device does not function. You need to unplug the power plug and wait a minute and turn it on again. It is also necessary to check the serviceability of the cable connected to the receiver.

Bad weather conditions cause the signal to be absent or weakened. They can also cause the antenna to malfunction when it moves from its position under the influence of wind, snow or rain. initial position. Re-adjusting and firmly securing the plate will result in the display resuming.

Check if the satellite dish is damaged.

Preventative work carried out by the Tricolor service affects the lack of signal. If the user has not seen the notification about this work, then you can look at the company’s official website or call the customer service.

Possible reasons for the lack of signal and solutions to problems

The resumption of television broadcasting of Tricolor TV depends on the nature of the problem contributing to the lack of signal.

The antenna is out of whack

The antenna gets knocked down due to bad weather or poor fastening. Long-term use also leads to changes in position or deformation. To find out, you should check the rigidity of the fastening. If a weakening of the fastening is detected, you need to adjust the position of the plate, while monitoring the signal level on TV screen(Settings menu where the information banner is displayed.)

It is necessary to change the position of the plate slowly in the horizontal and vertical plane in increments of 1 cm, observing a time range of 3-5 seconds.

When a signal is detected, fine-tune so that the fill level of both scales (quality and signal) is greater than 70-80%. Finally, tighten all the bolts firmly so that the plate is in a stable position.

The cable has come loose from the receiver

The cable detachment from the receiver is detected when inspecting the connection. The cause can be eliminated by checking the F-connector for damage and tightening the contacts tightly.

The problem is in the receiver

The receiver is responsible for receiving the signal and transmitting it to the TV. To check its serviceability you need to use a working antenna. Such an antenna can be found among neighbors, relatives, and friends who use Tricolor services.

After connecting to a working dish, the signal that appears indicates the serviceability of the equipment. The absence of a signal confirms the fact that the receiver is broken.

Receiver repairs are carried out in service center. If the device is unsuitable for repair, it must be replaced.

Converter failure on the plate

The converter located on the plate receives the signal from the mirror. If exposed to constant external influences, it may fail. If all other reasons have been analyzed and excluded, then the lack of signal is caused by a broken converter. A visual inspection will not help identify the problem.

This can be detected by installing a working converter. The item is purchased at the sales center. Replacement process:

Remove the old converter;
Install new element without turning the plate;
Check the signal level and quality on the TV screen;
If the scales are not filled enough, adjust the signal by rotating the plate in the horizontal and vertical plane.

If the user is not sure that the converter is broken, then you can call a technical support specialist. After examining the device, he may suggest replacing it. Usually specialists bring new converters.

Damage to the cable or cable connections

Having visually detected damage to the cable, you can replace it or repair the break. To work, you will need two F-connectors (if one is damaged), a connector, insulating tape, a knife, and pliers. Gap repair scheme:

If no obvious damage is found, you should check the cable with a tester. This will help check for hidden problems. If the cable is damaged again, it must be replaced.

Weather

In rainy, snowy weather or when thunder or lightning strikes, the quality of signal reception deteriorates. Therefore, a “No Signal” message may appear. You can try turning off the equipment and turning it back on after a few minutes. If the problem does not go away, then you should wait for good weather conditions.

Clear the plate of snow and ice regularly.

Wet snow can cause ice to form on the dish, which interferes with satellite signal reception. By carefully removing the ice, the signal quality improves.

If the weather has improved, but the TV does not show, you need to check the fastening of the dish. Strong gusts of wind and heavy rainfall can loosen the side joints. The result will be a deviation of several degrees, resulting in no signal. Then you need to re-adjust and configure the TV display.

What to do if the signal is weak and unstable

Weakness and instability of the signal appears due to factors:

The cable connection between the antenna and the receiver is loose;
There are damaged cable sections;
The plate has become loose;
Tree branches are in the way;
The receiver is outdated.

After a visual inspection of the cable and plate mounting bolts, the problem can be eliminated. If overgrown tree branches are in the way, they need to be cut down. Outdated model The receiver is replaced with a new device.

What to do if the message no signal appears only on some channels

The cause can be resolved by updating the channel list:

The new list of channels will be displayed on the information TV channel.

The appearance of the message “No signal” indicates a malfunction of the equipment. Having found out the cause of the failure, the user can make attempts to eliminate them. You can also contact the Tricolor technical service, where a specialist will help solve any problems that may arise.