Error: cryptopro digital signature browser plugin is not installed. Before installing a new plug-in (CryptoPro Extension for cades browser plug-in), you must remove the old one (CryptoPro EDS browser plug-in), for this

Nowadays, document flow is increasingly moving to monitor screens. Standard paper media are being replaced by virtual documents that do not need to be collected, certified, duplicated or stored in an archive. But the use of electronic document management carries with it one inevitable difficulty: the problem of data protection, certification of documents and maintaining privacy. This is where the question arises about the use of special algorithms that perform two functions:

  • protect the data contained in the file;
  • certify the electronic document.

Such algorithms execute special programs, which have passed the appropriate certification and are designed to encrypt and decrypt certain information. One of these programs is called Crypto Pro.

The Crypto Pro company was founded in 2000 and since then has occupied one of the leading positions in the market of crypto programs and electronic digital signatures. Developers not only implement individual software products, but also offer ready-made utilities that process documents online through special browser extensions. Crypto-Pro EDS Browser plugin can be purchased on the company’s website, and its installation is possible on all types of popular browsers.

How to install Crypto-Pro EDS

This plugin can be found on the company’s website or at the link: https://www.cryptopro.ru/products/cades/plugin/get_2_0

After the transition, you can see a window where you will be asked to download and select a save location installation file cadesplugin.exe

After downloading to the selected drive, installed file should run:


Please note that for ordinary users, starting the installation of the Crypto Pro browser plugin is impossible. The process can only be activated with administrator rights. If the user has them, then you can see the following notification on the screen:

The following window will indicate successful installation of the plugin:


Correct installation does not guarantee correct operation of the plugin. The browser must be restarted, and in the case of Chrome, a complete restart of the computer may be necessary.

Features of installing browser plugin Crypto Pro

For various browsers, developers have come up with special add-ons that make the plugin easier to operate. For example, for later FireFox versions There is an add-on that is proposed to be installed immediately after the main part of the process.


Sometimes an error occurs before work and the plugin is unable to create objects.

This problem can be solved quite simply: you should allow add-ons to run separately for specific sites or for all pages visited by the user.

If the plugin is allowed to be used on individual sites, you should go to desired page and find a separate icon in the search bar indicating the possibility of using the extension:


If the plugin will work with all sites, it should be launched from the “Add-ons” option:


In the list of all possible add-ons, look for CryptoPro CAdES NPAPI Browser Plug-in and allow its use in automatic mode:


For Opera and Yandex browsers, the process of applying the extension will be identical. In the menu we find the “Extensions” option, through which we do not load the necessary plugin.

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Olesya Mikhailovna - CEO LLC "VKS"

On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company further prosperity!

Guskova Liliya Ivanovna - manager. State Unitary Enterprise "SAP"

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On behalf of the AKB-Auto company and on my own behalf, I express my gratitude to you and all the employees of your company for the productive and high-quality work, sensitivity to client requirements and efficiency in the execution of ordered work.

Nasibullina Alfira - Senior Manager"AKB-Auto"

I would like to thank consultant Mikhail for his excellent work, timely and complete consultations. He is very attentive to the client’s problems and questions, promptly solving the most difficult situations for me. It's a pleasure to work with Mikhail!!! Now I will recommend your company to my clients and friends. And the technical support consultants are also very polite, attentive, and helped with the difficult installation of the key. Thank you!!!

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Purchasing the key turned out to be very easy and even pleasant. Many thanks to manager Mikhail for his assistance. Explains complex and difficult-to-understand things succinctly, but very clearly. Besides, I called the hotline toll free line and submitted an application online, together with Mikhail. They made a key for me in 2 business days. In general, I recommend it if you are saving your time, but at the same time want to have an understanding of what you are buying and what you are paying for. Thank you.

Levitsky Alexander Konstantinovich Samara

Personal thanks to consultant Mikhail Vladimirovich for prompt consultation and work on expediting the receipt of an electronic signature certificate. During the preliminary consultation, the optimal set of individual services is selected. The end result is received immediately.

Stoyanova N.L. - Chief Accountant LLC "SITECRIM"

thanks for operational work and competent help! I was very pleased with the consultation!

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Expert System LLC thanks consultant Mikhail for his prompt work! We wish your company growth and prosperity!

Sukhanova M.S. - AppraiserExpert System LLC, Volgograd

Thanks to the consultant, who introduced himself as Mikhail, for his efficiency in working with clients.

Ponomarev Stepan Gennadievich

Many thanks to consultant Mikhail for his assistance in obtaining the digital signature. For prompt work and advice on issues arising during the registration process.

Leonid Nekrasov

The company, represented by consultant Mikhail, does the impossible! Acceleration of accreditation in less than 1 hour! Payment upon delivery of the service. I thought this wouldn't happen. With full responsibility, I can advise you to contact the Center for Issuing Electronic Signatures.

Instructions for setting up work Google Chrome with the website https://service.alcolicenziat.ru.

Before installing a new plug-in (CryptoPro Extension for CAdES Browser plug-in), you must remove the old one (CryptoPro EDS Browser plug-in), to do this:

  1. Start – Control Panel – In the “View” column, select “Categories” – Uninstall a program.

  1. From the list of programs, select cadesplugin (or CryptoPro EDS Browser Plug-in) then click delete.

Important!!! Before you begin uninstalling the program, make sure that all browsers are closed.



In the window that appears, click “Yes”.



  1. After the program has been removed, you need to open Google Chrome. Paste the link into the search bar: http://ucrostov.ru/files/cadesplugin.exe

  2. Press Enter.



  1. After the download is complete, click on the downloaded file.



  1. Select "Run".



Wait for the installation to complete.



Restart your computer (if prompted by the installation program).

  1. Now you need to install the plugin directly in the Google Chrome browser.

To do this, open Google Chrome (if closed). Paste the link into the search bar: https://chrome.google.com/webstore/detail/cryptopro-extension-for-c/ Press Enter.

On the page that opens, click “Install”, then “Install extension”.



Restart Google Chrome.

Requirements to software for working with the EIAS Portal of St. Petersburg3

Installation of CryptoPro CSP software version 3.6 . 4

Installing a personal certificate . 11

Installation of the CryptoPRO EDS plugin .. 18

Setting the browser security level . 19

Software requirements for working with the Portal of the RS EIAS of St. Petersburg

To submit reports electronically using the following you will need:

1. Installed software CryptoPro EDS browser plug-in;

2. Installed CryptoPro CSP software version no lower than 3.6

3. InstalledeToken key information carrier driver (if used);

4. Certificates must be installed:

  • Certification Authority Certificate
  • Certificate of the unit that issued the certificate
  • User's personal certificate

Figure 19

Run the downloaded file. The system will ask you to confirm the installation, click the “Yes” button (Fig. 20).


Figure 20

The plugin installation procedure will begin. After successful installation, the system will display a message (Fig. 21), click “OK”.


Figure 21

The CryptoPro plugin has been successfully installed on your computer.

Setting the browser security level

For the CryptoPro plugin to work correctly with your browser, you need to make the following security settings (for example Internet Explorer).

You need to add the Portal address to trusted nodes .

IN Internet Explorer select “Tools” – “Internet Options”; go to the “Security” tab (Fig. 22);

Figure 22

Select “Trusted nodes”; click the “Nodes” button (Fig. 22);

Uncheck the box below “All nodes in this zone require server verification (https:)” (Fig. 23);


Figure 23

In the “Add the next node to the zone” line, enter the Portal address;

Click the “Add” button.

For the Trusted Sites zone, allow the use of ActivX elements

A simple, but not safe, way is to set the security level to “Trusted Sites” to low. A safer method is described below.

In Internet Explorer, select “Tools” – “Internet Options”; go to the “Security” tab; select “Trusted nodes”; click the “Other...” button (Fig. 24);

Figure 24

In the “ActivX Elements and Connection Modules” section, check “Enable” for all parameters (for IE 6 – “Allow”).

Set up security


In Internet Explorer, select “Tools” – “Internet Options”; go to the “Advanced” tab; check the boxes SSL 2.0, SSL 3.0, TLS 1.0 (Fig. 25).

Figure 25

Uncheck “Do not save encrypted pages to disk.”