Today, the problem of the Internet not working on phones is very common. Why is this happening?

This problem is popular among all operators in the Russian Federation - Megafon, Tele2, Beeline and others. But the problem may lie in the smartphone itself.

This problem is more common on Android OS. And we will provide several options to solve the problem.

1. Reasons

Let's start with the most standard reasons broken internet.
Here is the list:

- Zero, or not at all negative account balance. To exclude this option, you need to check how much money is left in the account. The check is performed differently on each operator. In order to find out the status of your account, you need to contact the operator using a special number. Today, SIM cards contain numbers for checking the balance.

- Out of range. This is also a common problem. To exclude this option, pay attention to your smartphone's network. The solution to the problem is to find the place where the net catches best. Poor network quality may be the reason for slow internet loading on your phone.

Clue: If the device, even close to the signal itself, does not pick up the network, then the problem is in the phone, and the problem should be looked for in it itself.

Disabled " Data transfer». Modern smartphones All are equipped with this option. The settings suggest turning it on and off with one tap.

But the location of this option is different, it is completely different. For example, in smartphones running Android OS, “Data transfer” can be found as follows:
- go into settings;
- “More” item;
- item “Mobile network”;
- item “Mobile data transfer”.

The location may be different, it all depends on the OS and its version.

- Automatic registration didn't happen. This phenomenon occurs after the subscriber has left the metro or returned from where there was no network coverage. In this case, there is only one way to fix the problem: reboot the device.
Calling a device to reboot occurs in different ways.

2. The settings are lost or were not set initially

To eliminate this problem, there are two possible options for fixing the problems:

The first option is less labor-intensive. In order to request these settings, you need to contact the operator or log into their website. Information on the most popular of them can be found below:

Talking about additional settings, you need to call the operator and find out how to manually or automatically configure the Internet. Most often, the settings are installed automatically.

3. Manual network setup

Setting up a network manually is difficult, but possible.
An example of settings on Android OS is provided below:
1. In the settings, go to the “More” item, select the “Mobile network” item;
2. Find and open the “Point” item APN access»;
3. Add a new access point, usually this is done using the “+” sign;
4. Fill in the required fields: “Name”, “Username”, “Password”, “APN”.

The values ​​of these fields need to be clarified with the operator, because each network has individual values. Below is a table of meanings of the most popular operators:

Items may vary. It all depends on the gadget itself. There are other reasons why the Internet does not work or does not work well.

If all of the above did not help you solve the problem, then it would be best to send your smartphone for repair, or service center your mobile operator.

Why doesn't 3G Internet work on Android?

Modern technologies do not stand still, and the need for high-quality and fast communication only accelerates the pace of their development. The advantage of third generation networks is the speed and quality of data transmission. This allows you not only to quickly exchange information, but also to feel at home even far from the metropolis. Of course, provided that you have a laptop and are configured for .

Many countries are already switching to 4th generation networks, and Russia is no exception, but for now the third generation network remains dominant. We will try to analyze the causes of problems with this network, so that it is easier for you to understand why 3G does not work in some situations. The question is especially relevant for owners of smartphones that were purchased more than 3-5 years ago.

Technology support

Perhaps the first and main requirement for working in 3G will be the presence of a device that supports this technology. Currently on the market a large number of various models mobile devices, and even among the most budget options It's difficult to find a phone that doesn't support 3G networks. Often you just need to look at the device box and find the “Networks” or “Customer radio” item, or look at the gadget’s characteristics on the Internet.

We are interested in numbers above 1900 MHz, which indicate the frequencies at which a tablet or smartphone can operate. If the manufacturer has not directly stated support for 3G or frequencies above 1900 MHz are not listed, this device does not support this standard. In this case, to the question: “what to do if the 3G Internet does not work?”, there is only one answer - buy a new gadget.

Problems with configurations

If the frequencies match, and the device still works in EDGE/GPRS, then the reason may be in the settings of the Android device. When a gadget connects to the network for the first time, the operator usually immediately sends a data package with the necessary set of settings, which you only need to activate. But sometimes this doesn’t happen, and you have to send the request yourself. These methods work for all operators, be it MTS or Megafon.

• Contact customer support - request a package of settings, and after the message arrives, install them.
• Visit your operator's office where they will advise and help you.
• Use the operator's online assistant, if possible.

Manual setting

If the previous steps did not help, and your 3G still does not work on Android, there is another way to fix the situation - manual input settings. At first glance, the procedure may seem quite complicated, but in reality it is no more difficult than controlling the brightness.

1. Go to the general menu and find the “Settings” shortcut;
2. Find the item “Other networks” (depending on Android versions it may be called differently, approx. "More");
3. Next, find the “Mobile networks” submenu;
4. In it you need to find the “Access Points” section;
5. Create a new access point using the “+” sign or the corresponding menu item in this section;
6. In the “Change access point” window that appears, you need to specify “Name”, “Access point”, standard “User name” and “Password”. They depend on the telecom operator. The remaining points do not need to be changed.

• Name: Beeline Internet.
• Access point (APN): internet.beeline.ru.
• Username: beeline.
• Password: beeline.
• Authentication type: PAP (Some device models have a different authentication type set by default and it may be enough to change only that).
• APN type: default.
• APN protocol: IPv4.

Save changes made and activate the new access point by returning to step 4.

May be something else?

But it happens that after many attempts, 3G still does not work. In this case, do not rush to turn your phone on and off repeatedly. Network coverage may not always be complete, and far from the transmitter even the most powerful IPhone models are unable to “get” the signal and gain access to the network. Try moving to higher ground or changing location.

And before setting up your gadget again, check to see if you accidentally

A lot of users, when trying to connect their Android smartphone or tablet to a Wi-Fi network, encounter many different problems and errors. In this article, we will try to deal with the problem that appears after connecting the Android device to Wi-Fi. When Wi-Fi does not work on a smartphone or tablet. More precisely, the Internet does not work when connected via wireless network. A very popular problem.

Connected your smartphone to home Wi-Fi network, or at work, there is a connection, but the Internet does not work. Websites do not open in the browser Google Play The market does not work, other applications that require Internet access also refuse to work. True, there are exceptions when sites open in a browser, for example, but Play Store does not work and the YouTube video does not play. Usually, wifi icon in such cases it is gray and not blue, as it should be. We will also talk about this.

When many people write that Wi-Fi doesn’t work on their smartphone, what they mean is that Android connects to Wi-Fi, but doesn’t load anything. If your mobile device does not see any Wi-Fi networks, or some errors appear when connecting, then this is a completely different topic; we will definitely talk about these problems in other articles. Or, check your router if it is . Now we will look at exactly the case when an Android smartphone connects to Wi-Fi without problems, but problems arise with Internet access.

In fact, there are many reasons and solutions. The whole difficulty is that the problem can appear either due to some problems in the settings of the tablet or smartphone itself, or because of the settings of the router. We will first check whether the settings are set correctly on the actual mobile device, and if this does not help, then we will change the router settings.

Android: Internet via Wi-Fi does not work. Solving a problem on a smartphone

If you have a tablet, then these tips will also apply.

1 First of all, you can try turning off/on Wi-Fi on the device. Enable/disable airplane mode. Reboot your smartphone. Sometimes it helps.

2 Checking proxy server settings. If a proxy server is enabled on your smartphone in the properties of your wireless network, then the internet will not work. You need to check, and if it is enabled, then disable it manual setting proxy servers. Go to settings where it is displayed Wi-Fi list networks, and the network you are connected to. Usually, you need to click on the desired network and hold it. A menu will appear in which you need to select something like Change network. Next, you will most likely need to check the box next to Additionally. The proxy server setting will appear. It should be disabled. See screenshots, yours may be slightly different.

If it is set to “manual”, then the Internet on the phone will not work.

3 Check the date, time, and time zone settings. These are the parameters due to which the Play Market most often does not work on Android, wifi icon gray , and the Internet does not work in other programs.

Your phone or tablet should always have the correct date and time settings. It is also recommended to use the 24-hour time format if you have it disabled. Be sure to check these settings on your device. You can set it to automatic.

After correct settings, Play Market starts working. This has been verified.

4 There is such an application - “Freedom”. If you have it installed, then in the application itself you need to click Stop. And if you deleted it, then install it back, go to the application, click Stop and then you can delete it. I haven’t encountered this myself and haven’t tested it. But many people write that it helps. The Internet starts working.

5 Setting up automatic IP acquisition. When there are problems with IP, Android usually does not connect to Wi-Fi at all. But it doesn't hurt to check.

Open the Wi-Fi settings on your device and go to the properties of your network (as I showed above). By checking the box next to Advanced (you may not need to do this), you will see the item IPv4 settings, Or something like that. It should be set to automatically obtain IP - DHCP.

6 I saw reviews that help a lot of people setting static DNS addresses. This method helps in cases where you have a gray Wi-Fi icon on your smartphone or tablet instead of a blue one, and the Market does not work. Also, not all sites may open.

Go to properties required Wi-Fi networks, as I showed above. Check the Advanced box (if it is needed) and find the item IPv4 settings (yours may be slightly different). You need to select an item Manually, and find the fields DNS1, And DNS2. Write the following addresses in them:

You can also change the DNS in the router settings, if it makes it easier for you.

7 You can do more full reset settings of your Android device. If you are not too lazy to configure it again, install applications, etc. But, if nothing helps, then you need to reset it, this can solve the problem with the Internet.

Change the router settings if the Internet does not work on your smartphone (tablet)

Let me remind you once again that the Internet from your router should work on other devices. If it does not work at all, on any device, then you need to configure the router. Android has nothing to do with it. Basically, the tips that I will write below help in cases where the smartphone does not see the Wi-Fi network at all or does not connect to it. By the way, before setting it up, you can simply try rebooting the router.

1 Try changing the channel in your router settings. Very often, it is because of the channel that problems arise with connecting to Wi-Fi. There is a detailed article on this topic:. You don’t even have to look for a free channel (this takes a long time), but simply install some static one, for example - 6. In the article at the link, I showed how to change the channel on different routers.

2 On the same page where you can change the channel, you can usually change the region. These settings are usually located on the page with Wi-Fi settings networks. Set your region in settings.

3 Here you can also try changing the wireless network operating mode. These settings are available on any router. You can try different options. For example, put n only.

Here you need to experiment. Don't forget to save the settings and reboot the router.

Ask questions, share your tips and solutions in the comments!

Has the internet on your phone suddenly stopped working? There may be many reasons why it works, each of which requires separate consideration and solution.

There are a number of reasons why the Internet on a phone does not work, which are trivial and often happen due to simple inattention.

However, there are also those that are more difficult to deal with; they require a longer and more complex solution.

We have collected the most common problems with the Internet not working.

Contents:

Trivial problems

These reasons include a number of problems that can be solved using the simplest methods.

Checking these points is a priority if there is no access to the network.

• The first and also the most common reason why there is no Mobile Internet on the phone, there is a negative balance. Sometimes mobile operators withdraw funds without the user’s knowledge. It could also be due to simple forgetfulness. In any case, if there is no Internet, it is worth checking the funds in your account. Verification methods usually differ depending on the mobile operator.
• Lack of network can also be the reason for lack of internet. In this case, it is enough to check the network indicator. The solution to this problem can only be movement in space. Since the cause of this phenomenon is the specific location of the user. Depending on the distance of the communication towers, the network in different locations can range from excellent to non-existent. This directly affects the operation of the mobile Internet. That is, if the network is low, then the Internet will be slow. Sometimes the reason may lie in the device itself. If the network is always quite low (even if the user is near the tower), then it’s worth taking the phone for repair.
• "Data transfer" is not enabled. In modern gadgets, mobile Internet does not work on its own. It consumes a certain amount of phone power. In order to reduce battery consumption, a function was invented that allows you to disable mobile Internet. Therefore, it is worth finding this item in the settings and checking it or switching the toggle switch (depending on the model).
• Network registration failed. This phenomenon is possible after there is no network. As mentioned above, it is enough to change the location of the deployment. However, it happens that the user has come to a place where the network should work perfectly, but it is still disabled. The solution to this problem is to restart the phone. Often this problem is specific to 3G networks.

Sometimes the previous points are irrelevant, and then you have to look for a more compelling reason for the lack of network.

Access settings are lost

This is not uncommon for modern gadgets. Therefore, it is worth checking the settings related to the network access point (APN).

Usually it is not difficult to find this item in the settings, but its location may vary depending on the phone model.

There are 2 ways to solve this problem:

1. Request settings from your network operator. Not all users know how to fix this problem. Therefore, you can contact mobile operator, which will not only tell you everything point by point, but also send automatic settings; you just need to download them.
2. Manual setup. A more complex option and it is not suitable for everyone, since many users do not even know where to find the settings item (not to mention how to fix them). Typically, this setting will still have to be done with the help of an operator. It happens that automatic network setup for a certain phone model is not possible. In such cases, again, you need to call the operator cellular communications and find out the points for setting up the network manually. Usually the operator will tell you point by point where to go, what to click and enter into the fields. After this, click the “save” button. Problem solved!

Usually, eliminating the above points is enough to solve the problem. However, it also happens that the reason lies deeper.

If the above points did not help you log into the network, you should contact a specialist. Sometimes the phone requires more serious settings, flashing or even some repairs.

Sometimes it is enough to contact the service center of the service operator. Perhaps they will be able to find the cause and eliminate it.

Nowadays, access to the Internet from a phone is carried out at different speeds, as well as in a variety of ways. So, the mobile Internet we are all familiar with is called 2G.

This is not the fastest network loading time, but for mobile phone sufficient (was).

Every year there are more and more Internet users, and the need for optimal speeds increases.

The 3G network has existed for a long time, and not so long ago it was upgraded to 4G.

These types of network access increase download speeds to those that users are usually accustomed to seeing on desktop computers, and sometimes faster.

However, despite the large number of advantages, due to their novelty, such networks often fail and access to the Internet does not occur. Let's look at the reasons why this is possible.

Lack of 3G and 4G Internet

To connect to high-speed mobile Internet, you need to switch to the appropriate tariff of your mobile operator.

And although nowadays almost all of them provide access to high speeds, the old tariffs do not have this opportunity.

Therefore, it is recommended to choose the most convenient and suitable tariff that provides such services and buy a card, or reconnect using an operator or enter certain combinations, you can also send an SMS with a code.

However, it is worth considering that such Internet functions are not possible on all phones, but only on modern smartphones.

And not all of them support 4G functionality. Therefore, when connecting a tariff with this function, you should make sure whether it is supported by the gadget.

However, such functions consume a large amount of traffic, so when choosing a tariff you need to take this into account and give preference to unlimited access.

But this possibility is not always present. Therefore, when leaving the network, you need to turn off “data transfer”.

Don't forget about trivial reasons lack of internet and check this function when connected to the network.

If the tariff is not unlimited and the user has not disabled “data transfer”, it is possible to write off Money from the account if the allotted number of available MB has been exhausted.

Therefore, it is worth considering this point in the absence of access and checking the account.

Speed ​​mode

It is also possible that high-speed Internet coverage is not available in a certain region. In this case (on some operators mobile communications) there is an automatic transition to using 2G Internet.

It also happens that there is no access. In this case, you need to contact the network operator and find out what the reason is. Sometimes it's enough to reconfigure your phone.

But it’s impossible to solve the coverage problem, so when connecting to a tariff, you should carefully study the information on the website on this issue so that there are no difficulties later.

Sometimes there may be difficulties with access if the network user is on the move. This usually does not apply to simple walking.

The problem is relevant when traveling by transport, since sometimes the phone does not have time to switch between communication towers, which causes interruptions in the Internet.

In this case, you should either reduce the speed of movement, or be patient with logging into the Internet until the vehicle stops.

The lack of Internet is also possible if 3G technology is disabled.

This is an item in the settings of some smartphones that is responsible for the operation of this function and is disabled to save energy or traffic. Therefore, if there is no connection or low load, it is worth checking whether this item is enabled.

One common problem may be a SIM card that has been used for more than 5 years. The fact is that the production of new SIM cards uses improved technologies to speed up the connection.

In this case, it is enough to change the SIM card to a new one, which will eliminate the possibility of this problem.

The most popular way to access the Internet is to connect to Wi-Fi assistance. All modern phones have the possibility of such a wireless connection.

In addition, public institutions also provide such access. Nowadays, you can easily connect to the network if there is an open connection.

However, various problems with Wi-Fi are not uncommon.

Lack of Internet with Wi-Fi connection

A very common problem with a number of causes and a large number of possible solutions Problems.

The reason may be the lack of access to a Wi-Fi hotspot.

If the connection occurs to the same point on the network, it is quite possible that the user has moved an unacceptable distance from the router, which led to a lack of connection. It is also likely that the router is disabled.

Often this problem occurs when connecting to a network in a public place to an open access point. In this case, you need to either change your location, find another accessible point, or ask the working staff about the cause of the problem.

Changing the network access password may also be a problem.

Modern gadgets remember the password for a specific access point.

When the Wi-Fi function is turned on and this point is available, the phone connects to it automatically.

However, if the password is changed, the connection to the Internet does not occur, although the phone may indicate that it is connected to the point.

In this case, you need to delete this access point and connect to it again.

In this case, the phone should indicate that the password is incorrect. The solution to the problem will be to find out a new network access code.

Weak signal?

A weak Wi-Fi signal can also cause a lack of connection. However, it is enough to check it on the indicator that lights up at the top of the screen. Typically, the divisions on it indicate the signal quality.

The solution to the problem is to move in space closer to the router. It is worth understanding that walls, trees or other obstacles that the signal has to “bend around” may become an obstacle to communication.

Sometimes the reason for the lack of network access may be a proxy server. This is usually reported in the browser.

Some wireless access points require manual settings. Usually, to do this, it is enough to find the “proxy server” in the access point settings and change its settings from “manual” to “no”.

Change settings

Sometimes you need to change your DHCP settings. The browser will also indicate this problem when you try to connect.

In this case, you need to find the corresponding item in the access point and change it to “custom”. After that, find items such as DNS1 and DNS2. Enter in 1: 8.8.8.8, and in 2: 8.8.4.4 - this usually helps fix the problem.

It is worth considering that if there is no connection Wi-Fi networks The problems may not be in the phone, but in the modem or router itself. There can be many such reasons, and their solutions are quite diverse.

It is worth recognizing that new technologies are sometimes quite difficult to understand. Therefore, problems may seem difficult to solve or cause some inconvenience.

However, sometimes it is enough to be attentive. Because most problems have the most trivial reasons, which are eliminated quite quickly and do not cause any problems for the user.

Troubleshooting Internet problems on your phone

Why the Internet does not work on the phone - The main reasons