Options possible errors when connecting and during operation of set-top boxes for broadcasting MTS Digital Television.
Smart card error code E06 4
This error is most likely caused by problems with the placement or functioning of the smart card. The causes of the error may be the following factors:
- Smart card malfunction.
To resolve the problem, you can take the following steps:
- reinstall the smart card, making sure that it is placed correctly;
- perform delicate cleaning of smart card contacts, without using harsh cleaning materials and detergents.
If these actions do not bring results and the error is still active, you should call the support service at 8-800-250-08-90.
Billing error code E16 4
Error code E33 4
This error corresponds to a message that the set-top box software is out of date. To solve the problem you need to update the software version. You should take the following steps yourself.
Press the “Menu” button on the set-top box control panel. Select the option “System Settings” - “Update Software”. This circuit is suitable for both the set-top box and the set-top box.
If these steps do not bring results and the error is still active, you should call support.
Error codes E30 4, E120 4
These system messages indicate that the equipment has not yet loaded and has not received information on decrypting channels.
To solve the problem, it is recommended to wait about 30 minutes for the equipment to boot after turning on the set-top box. In this case, you need to make sure that the set-top box for MTS Digital Television. If error messages persist, you should call support.
Error code E19 4
The cause of the error may be a prolonged shutdown of the set-top box when the device has not been used for broadcasts for a long time.
To solve the problem, you need to check whether there is a smart card in the device, and also make sure that the antenna cable is connected to the equipment. Leave the device turned on for 30 minutes. If the error persists after this period of time, you should call support.
Variants of errors when connecting MTS Digital Television via a TV module (CAM)
Error code E06 4
The reasons for this error may be the following:
- the smart card was inserted incorrectly;
- a smart card from a third party, not from MTS, is inserted;
- contamination of smart card contacts;
- Smart card malfunction.
To resolve the problem, you can take the following steps:
- reinstall the smart card, making sure that it is placed correctly;
- perform delicate cleaning of smart card contacts, without using harsh cleaning materials and detergents.
Error code E16 4
This system message may indicate that there are not enough funds on the personal account balance. Another likely cause of the error is the lack of subscription to a certain channel.
To solve the problem, it is recommended to check your personal account balance and top it up, if necessary. Check the operation of the channels that are included in the connected service package.
If these steps do not bring results and the error is still active, you should call support.
Error codes E30 4, E120 4
A possible cause of the error is that the date and time are set incorrectly on the TV to which the TV module is connected. To solve the problem, you should set the exact time and date on the TV by reading the device instructions.
If this action does not resolve the errors, you should take the following steps:
If these steps do not bring results and the error is still active, you should call support.
Error code E19 4
The cause of the error may be a prolonged shutdown of the TV module when the device has not been used for MTS television broadcasts for a long time.
To solve the problem, you need to check whether there is a smart card in the device, and also make sure that the signal source is connected to the equipment. Leave the TV module on for 30 minutes. If the error persists after this period of time, you should call support.
No error code
Inscription on the TV screen: CI+ ERROR: Host Certificate Invalid-Expiried, Please Tune to DTV service – 16
A possible cause of the problem is the following: on the TV to which the TV module is connected, the date and time are set incorrectly.
To solve the problem, you should set the exact time and date on the TV by reading the device instructions.
If this action does not resolve the errors, you should take the following steps:
- turn on channel 16 on the TV;
- disconnect the TV module from the TV;
- reconnect the TV module to the TV.
If these steps do not bring results and the error is still active, you should call support.
The message on the screen appears as unreadable characters
This may be caused by a mismatch in the hardware language settings. To solve the problem, you need to make the appropriate settings on the TV to install the Russian-language menu. To do this, you need to follow the steps described in the instructions for the TV.
If you have other problems connecting and operating MTS equipment, you should contact the contact center for help by calling 8-800-250-08-90.
MTS has a single contact center, by calling the number you can get answers to all questions related to mobile communications, Internet, etc., including satellite TV. The hotline operates 24 hours a day. Here you can get the necessary information by listening to the autoinformer and pressing the corresponding button in the tone dialing, or wait for the operator’s response and discuss the problem with him. The main thing here is to clearly and accurately formulate the question you want to ask.
You can ask all questions by calling the number known to all MTS users 0877 or 8 800 250 0890 .
If you have any questions regarding Satellite TV, then you need to press the number “3” on the phone keypad. Next, you need to follow the robot’s commands and press the key that matches the topic of your problem.
- 2 - if you have already purchased the equipment and require activation;
- 3 — if you plan to purchase equipment and connect;
- 4 - to start test mode Satellite TV;
- 5 — channel search;
- 6 – get information about payment, balance, personal account;
- 7 – contact technical support.
You can also use the number 8 800 250 0050 : 2 – satellite TV, then follow the instructions from the autoinformer.
Number 0877 is only suitable for MTS subscribers, but the previous ones are for everyone else.
Where to write if there is a problem
In fact, the call to hotline is probably the fastest way to get answers and solve the problem. Of course, there is a way to contact the company via Email And social networks, but this may take a while:
- Fill in the form feedback on the website at https://moskva.mts.ru/personal/feedback-fix.
After you ask a question, managers will answer you in a convenient way, which you noted in the feedback form: SMS, call, or email.
- Write to one of the official MTS social networks:
Setup and Troubleshooting
- Installing and configuring Satellite TV is a technically complex task, so the best way to cope with this difficulty is to call a specialist who will do everything quickly and professionally. You can call a specialist at 8 800 250 0890 or 0877 from an MTS number. True, the exit will be paid and will cost about 2000 rubles;
- If you purchased a kit and need to register it, you must fill out a special form on the MTS website;
- If you still dare to do everything yourself, then a special video can help you, which contains a description and nuances, as well as instructions and a subscriber’s guide. You can watch the video and download the necessary information. Also given here detailed guide on antenna installation and settings. You may need help from the Protractor and SatFinder applications, they can be download from AppStore or Play Market;
- Instructions for manual setting channels can be found here https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/ruchnaya-nastroyka-kanalov;
- Subscribers can download the manual for returning to factory settings at https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/vozvrat-k-zavodskim-nastroykam.
The main errors in the operation of MTS satellite TV and their elimination
- D101-0
The CAM module did not have time to receive information from the TV.
Remedy: You need to switch to an encrypted channel and wait a few minutes. Setting the correct time and date on your TV will also help.
- E006-4, 104-2, E106-9, E106-9, E04-4 or “Status undefined”
Reasons for the error: the card is inserted incorrectly, the card contacts are dirty, the smart card is faulty, a non-MTS card is used, it does not fit the kit, the set-top box is faulty.
How to fix – reinstalling the smart card, cleaning the contacts (gently WITHOUT detergents or abrasives)
- E101-4, E107-4
- Activation failed.
- The card is installed in a receiver, which is not Mobile TeleSystems equipment.
- How to fix: activate the equipment at 8 800 250 0890.
- E016-4, E16, E16-4
Problem - there are no funds in the account or the subscription to this channel is not activated.
You can solve it by replenishing your balance or switching to another channel.
- E106-9
The card does not belong to the operator, or there is a manufacturing defect on the equipment.
The solution is to replace the card with another one from MTS, which was included in the kit. If this is not the case, dial the hotline number.
- E030-4, E120-4
The time and date settings on the TV are incorrectly set.
How to fix? Set the correct parameters. If this does not help, disconnect and reconnect the module to the TV.
- E019-4
The TV with the self-module did not work for a long time. You need to check the availability of the card, the cable connection, and turn on the TV for a long time. If it doesn’t help, call support and ask to reactivate the equipment.
- E133-4:
Reboot the set-top box (turn it off and on again).
- E48-32. How to resolve the error:
- Update software.
- Reset settings.
- Remove and reinsert the smart card.
- E107-4:
- Activation failed. A call to technical support will fix everything.
- E52-32:
No signal. Check the cable for connections and damage, make sure the converter is intact, and make sure the antenna settings are correct. Then reset the settings to factory defaults and start searching for channels using a new one.
- There is no error code or error D101-0. Inscription on the TV screen: CI+ ERROR: Host Certificate Invalid-Expiried, Please Tune to DTV service - 16.
The solution is to also reset the settings to factory settings and configure the channels again. If it doesn't help, then new software is required.
If the problem you are experiencing is not on the list above or cannot be resolved on your own, then a call center operator can help you by calling 8 800 250 0890. If his consultation also does not bring results, then you should call a specialist.
The largest telecommunications operator is actively expanding its spheres of influence in various areas of work. Inquiries to search engine“MTS TV doesn’t work?” are beginning to appear more and more often, and the reason for this is the following: TeleSystems was launched in everyday use mobile, cable and satellite TV services. Each of the above methods uses its technologies to receive, process and transmit data, which makes it difficult to develop an optimal single database.
In this material we will consider the most current issues and we will give detailed answers to them. Special attention will be paid to:
- reasons for the lack of signal on satellite services;
- diagnostics of cable connection type;
- features of operation on mobile devices and receivers;
- unstable operation of digital signal transmission.
MTS TV does not work? Don’t rush to run to the support service for help. Many of the faults that have arisen can be eliminated independently, which makes it necessary to perform manual diagnostics and identify the cause of the error. First of all, go to the news section of the company’s official website, where information about the event may be published. technical work. Such information is communicated to the client in advance, warning about the possibility of unstable operation of the system.
If you can't access your favorite TV shows from mobile device, follow these steps:
- check the current status of your personal account;
- make sure you have a paid subscription to a specific package of services;
- the device must be connected to high speed internet and possess good level satellite connections.
As a diagnostic measure, you can reinstall the proprietary application and restart the device. If these steps do not help, then you will have to contact your operator for help.
Why MTS cable TV does not work today
Although this type of connection is quite outdated, it is still actively used in some regions. If it doesn't work for you cable TV MTS, as in the previous case, needs to make sure that no technical work or other service activities are being carried out. The main causes of malfunction in the cable type of connection are damage to the cable, which can occur along its entire path. Double-check its connection to the TV and make sure the connectors match.
If you were unable to detect the damage yourself, call the company’s qualified specialists to your home, who, using special equipment, will carry out detailed diagnostics.
MTS satellite TV does not work
Home satellite television uses complex technical and software components in its operation, which makes working with this type of equipment the most difficult. First of all, you need to pay attention to the stable functioning of the software, and then to the technical components. In this case, it is necessary to comply step by step instructions, strict violation of which may result in a more serious malfunction.
Digital television does not work - what to do?
If the client does not show channels on digital television, you need to contact the operator. This can be done in a variety of ways:
- using the call toll free number hotline;
- by contacting the service office in your city of residence directly;
- leaving a text request in the billing system of your personal account.
Formulate your request in advance and indicate all the actions taken, so you can speed up receiving the correct answer and solution to your problem. Experts will tell you why MTS TV is not working today and point out possible ways self-elimination Problems. Otherwise, a qualified company employee will be sent to your home.
MTS TV does not work on TV
Also, one of the common reasons why MTS television does not work today is the lack of funds on the personal account balance. You can verify your positive balance by accessing the operator’s personal account. To do this, go through the registration and authorization process, after which you will be redirected to the main page.
Here you can:
- find out the current balance of funds and order a detailed statement with information about transactions made;
- connect additional services and configure the list of available channels;
- gain access to the information section with the ability to communicate with the operator.
No signal - what to do?
The lack of signal in home television is associated with:
- problems in software;
- Not correct connection satellite device;
- incorrect configuration;
- bad weather conditions and other external factors.
The software problem can be corrected by resetting the system to factory level. This can be done using a standard remote control by accessing the “System” menu. After resetting, unplug the device for a few minutes and turn it back on. You will be asked to re-enter some data, after which the equipment will try to contact the satellite.
If the problem has not been resolved, the "no signal" errors may be due to a faulty connection. This question is more complicated, since here we have:
- Incorrect installation of the satellite dish. The user must strictly comply not only with the side, but also with geographical data and external factors. There should be no foreign objects in front of the device;
- The cable must be installed correctly and connected to the appropriate connectors.
Precise information on the above issues is provided in the official instructions.
Channels don't work
If certain channels aren't working for you, make sure you have the appropriate subscription. This can be done in personal account, we have already discussed this process in the sections above. Incorrect channel search can also make it impossible to broadcast a particular television channel. It is recommended to reset the settings and search for channels again manually or automatic mode. The official website offers exact frequencies for study. manual installation, which guarantees best quality signal.
The problem is in the module
If studying the above material and following the instructions did not bring the desired result, and the channels still do not show, the reason may be a technical failure of the module. It is strictly not recommended to disassemble the receiver yourself, as this will void the warranty agreement and will be forced to pay the full cost of repairs in the event of a breakdown. Contact the official service center telecommunications operator, where professional diagnostics and module replacement will be performed.