Having issues with poor quality, stuck, delayed or dropped calls? To you and whoever you call, you need to do the following.
Are you using a computer? Connect an Ethernet cable directly to your modem or router. If you are using Wi-Fi, try moving closer to your router. If you're not connected, see the Windows 10 guide Why can't I connect to the Internet? tips for troubleshooting connectivity issues will be provided.
Use the speed test app to check the speed of your mobile connection. Compare the results with the one required for Skype.
Use the latest version of Skype.
We are constantly working to improve call quality, so for the best experience, make sure you and the person you are calling are using the latest version of Skype. Download the latest version.
Check connection.
If calls or video calls are freezing, tiled, or blurry, the problem could be with your or the other party's internet connection. If Skype detects a slow connection, the program reduces the quality so that the call is not interrupted.
Is another app interfering with your call?
Close all applications that may adversely affect call quality. File sharing applications, streaming audio or video, and even an open web browser can all reduce bandwidth.
First make sure you have and the person you are calling
Are you using a computer? If you're using the microphone and speakers built into computers, laptops, or tablets, try a USB headset or webcam. For a list of USB headsets and webcams best suited for use with Skype, see .
Are you using a mobile device? Try switching between handset and speaker or headset modes.
In the version for working Windows desktop : select items Tools > Settings > Sound settings, and then select the desired playback device from the speaker drop-down list. If the problems persist, Microsoft has developed a tool to automatically fix audio problems.
On computers Mac: select Skype > Settings > Audio and video, and then select the desired playback device from the speaker drop-down list. If problems persist, use the built-in volume controls and the information on the website Apple support to adjust the sound on your computer.
Make sure the microphone and speakers are not blocked or set to silent mode, and also connected to a computer if you are using a computer.
Try moving closer to the microphone, eliminating background noise, or placing your palm on the speaker if you're using a mobile device. If using a headset, use a different cable or plug it into a different port.
Make a test call.
Free control skype call- the easiest way to check the sound quality. During the test call, you need to record a message that the service will then play for you. If you do not hear a voice during the test call, continue to the next step.
Check the sound.
Try playing the song or using another app with sound. If you hear sound, the problem may be on your party's side. Ask him to do the same.
First, make sure you and the person you're calling have the latest version of Skype installed, check your connection quality, and close any apps that might be interfering with the call, then follow these steps.
In the version for Windows Desktop Tools > Settings > Safety. For parameter Automatically receive video and share the screen for choose an option from anyone or only from my contacts.
On computers Mac: in the menu bar, select items in sequence Skype > Settings >Safety. For parameter Receive video and screen sharing choose an option from anyone or only from my contacts. If you select the item nobody, there will be no video.
Make sure your webcam is turned on, pointed at you, and not obstructed by anything.
Sometimes Skype disables video to free up bandwidth. If the video is disabled and the corresponding button is crossed out, click this button to enable the video.
Are you using a Windows PC or a Mac computer? Check your security settings.
Video issues persist?
Refer to the manufacturer's website.
The range of available devices is quite extensive, and there are a number of possible reasons for disruption of functionality. Each brand is different, so it's always a good idea to go to the manufacturer's website and look at the user's manual or ask for troubleshooting help.
Perhaps the most significant advantage of the Skype program is the ability to make free calls around the world. Today there is no reason to buy favorable rates for mobile phones to call abroad at a discount, because you can just use Skype, and you won’t have to pay for anything.
Most users do this, but some of them are faced with a problem due to which it is not possible to make calls. In particular, they are trying to figure out why there is no sound on Skype when relatives / colleagues and just acquaintances call? There may be several reasons, and in order to get to the bottom of the truth, each of them must be excluded. Let's figure it out together.
Looking for reasons
I’ll make a reservation right away: the article will talk about situations when the interlocutor is not heard at all, and not when the connection is not very good, and the voice is fuzzy or with noise, or maybe it disappears every now and then. If you have problems with this particular aspect, the problem may simply be a low connection speed or too far from the signal distribution tower.
Also, to save yourself time troubleshooting, try calling someone else. It is likely that this subscriber will hear you well, which means not from you, but from your first interlocutor.
Solution
If, after calling several people, you realize that it is you who has no sound in Skype, what should you do in such a situation? Find a horizontal row of different tabs in the Skype window, select "Tools". After that, click on the line "Settings" - "Sound Settings". Next, you will see three sub-categories, namely: Microphone, Speakers, Ringer. Under each of these categories there is a volume scale that can be edited. You will learn more about how to set up a microphone in this one.
Check that the slider is not at the minimum, you can set it to the maximum, and also try to say something. In this case, the scale should be filled in green. If this does not happen, it is likely that the microphone or speakers have fallen out of the socket or are not firmly attached to it.
If this didn’t help either, and you are still wondering why there is no sound in Skype, try this. Go to "Device Manager", which can be found in the folder "My Computer" - "Management". Then, in the list that appears, find your device in it, most likely, it will be called "USB device". If it turns out that it is missing, then the problem is in the microphone itself, and not in its settings.
I wish you speedy troubleshooting with your Skype so that you can enjoy high-quality communication again!
Skype is enough popular program, which allows users to communicate with people without leaving their PC or mobile device. Sometimes trouble happens - the sound in the program disappears, after which normal communication becomes simply impossible. So, if you got to this article, you probably have such a problem, namely, the sound in Skype does not work - what should I do to troubleshoot? In fact, nothing terrible happened, and in a few minutes you will understand how to get the audio working.
Checking the operating system and hardware
The first thing to do if the sound does not work in Skype– check the microphone connection. Perhaps it is corny not inserted into the port. Sometimes, with an awkward movement, the user pulls the cable, and it comes out of the port, which leads to loss of signal. If the interlocutor hears you well, and sound problems are observed on your part, see if the audio playback equipment is working properly. All cables must be connected to the device.
Also, do not forget to check the operation of the equipment separately from the program - to do this, turn on the media player and put some track on listening. If everything works, then the problem is not in your technique, and in the computer, but in the settings. operating system or the Skype app itself.
Sometimes Skype does not play due to the lack of drivers - in this case, the computer will be "silent" in any other software. To check for drivers, use the control panel to enter the list of installed hardware and see if yours is detected. If not, download the drivers from the Internet.
Setting up the app to work properly
If the PC itself plays music normally, but there are problems in the software, then you need to figure out the settings. To do this, follow the instructions below for proper configuration:
In the application window, find the item Tools, click on it and select Settings.
On the page that opens, in the left menu, click Sound settings to start configuring. In the section, find the sub-item Speakers. Select the technique you use from the drop-down menu.
Check the position of the volume slider - it should not be set to zero.
If you are not heard during the conversation, in the upper part of the mentioned window, find the Microphone drop-down menu and, by analogy with the previous step, select the connected device that you want to use.
In most cases, these steps are more than enough to restore Skype's ability to play audio normally. After you're done, use a test call to make sure you're doing the right thing. At the same time, you can check the operation of the webcam, which is important for video calls.
Share the article with your friends using social networks so that they, too, can solve problems with audio playback in the program. Subscribe to blog updates, and then do not miss the appearance of new articles and manuals that will help you use computer technology more rationally.
Anna 24.09.2017 / 0:00
Good afternoon! Tell me please! The voice of the interlocutor is very distorted and slows down, nothing is clear. The connection is good, the internet is strong, the laptop is brand new and everything worked well. This problem appeared, once the master fixed everything by reinstalling the version, now everything is new. I did the same thing, checked the speakers, the connection ... nothing helps. What can be done??
Peter 08.05.2017 / 0:30
if the sound is interrupted, then the computer is bad and replace it ..))) or maybe just leave Skype for another? after all, there are no more problems with any other ... it's cheaper to send it ..))) and the game pulls and the Internet is 10 megabits ... so this is a cant of Skype people
Galina 20.04.2017 / 19:48
tell me please, there is no speaker ringing when calling and they can’t call me. What to do?
Svetlana 11.02.2017 / 14:05
But what to do if the speech of the opponent sounds like a robot, also in slow motion?
Gennady Vasilyevich 03.02.2017 / 21:29
I have tried all the methods described. Little help. Bad sound in Skype due to the acoustic connection of the microphone with the speakers of the speakers. Most The best way- build a headphone jack into the speaker with an amplifier, which turns off the speakers. The sound is excellent. But for a collective conversation, that is, more than one person on your part, you must, of course, turn on the speakers of the speakers, in this case you need to spread the speakers at a distance that does not create an acoustic connection with the microphone.
Natalia 05.10.2016 / 15:15
When they call me on Skype, the interlocutor hears either a "cartoon" voice or croaking sounds, If I then call back - everything is fine
Sergey 05/22/2016 / 18:24
Thank you very much for your help! I set up the microphone for half a day, drove the computer 2 times for viruses, rebooted 10 times, and the chest just opened! God bless you !!!
Marina 17.05.2016 / 20:20
the words of the interlocutor are not heard, the speech floats, the words are not clear, but I tried to talk with this interlocutor from different computers, the problem persists
Olga 14.12.2015 / 20:02
After windows updates 10, was 7, no feedback, I hear the interlocutor I am not. What to do?
Ilya 20.11.2015 / 15:37
The solution given in the article about Skype muting the sounds of other applications does not work for me. At the request "Skype muffles sounds" everywhere is the same, everyone just copies from each other.
Eugene 10.11.2015 / 17:15
Skype used to be and it worked. Of course, he probably couldn’t look for friends on Facebook, but he made excellent calls and made video calls. Maybe the video was not HD. but it worked. I remember many versions. And most interesting Internet was slower and computers were weaker. The same can be said about the office. a bunch of all sorts of buttons and a futuristic design appeared, new graphics etc. And most importantly, Skype began to mow. also with Windows. XP - well, a maximum of 2 gigabytes, but for 8 and 5 is not enough for a purely bare system. why do we need windows 10? so that he also mowed the first 4 years? so that we learn again how to find the start? you can bring something to mind and it will work, but alas, it will not be sold. And companies need to cheat us. they immediately calculate what should break. often it's all driver bugs. but they will say - drop the old man, buy another more powerful one, choose a different provider, etc., change your homeland
Kirill 03.11.2015 / 1:22
I tried everything, the microphone sees the sound is normal, but Skype does not catch the sound from the microphone, what should I do?
Matvey 21.10.2015 / 1:06
I am teaching vocals. How to be in such a situation? When I play at my music. instrument, the student on the other computer must sing in sync. But, apparently, the sound reaches him late. And second: when I turn on the soundtrack from my computer, and the student on the other computer has to sing, I don’t hear him, only some echoes when I turn the volume down, almost to the limit. But then he does not hear the soundtrack, which I included.
Manet 23.08.2015 / 13:46
what to do when they call me on Skype, but there is no sound, i.e. I can’t hear when they call and I can miss the call ((((help
Nick 16.07.2015 / 23:15
Thank you so much! Very smart, clear and understandable!
Many users have encountered a situation where the sound disappeared in Skype, while there is no way to communicate with family, friends or colleagues. There can be no sound for several reasons. Therefore, it is worth knowing them all and checking each one.
There may be no sound due to a malfunction of the speakers or microphone. This may be influenced wrong setting equipment, low signal or device failure. In this case, it is necessary to check all possible faults.
Hardware setup
The first thing to do is run the program. Then go to the "Tools" menu at the top Skype panel. After that, you need to select the “Settings” item at the bottom of the context menu.
In the window that appears, select the "Sound Settings" section. The first step is to check the microphone. To do this, click on the button with the name of the microphone and select another device, since a faulty one could have been connected before.
Therefore, there may be no sound.
If the interlocutor is inaudible, then you need to check the speaker settings. Just below the "Microphone" section are the speaker settings. Here you need to click on the button with the name of the device and change it to working speakers. You also need to check the volume level right away. In case of insufficient audibility, you should set the desired level. After that, you need to click on the "Save" button.
You can check the functionality of the speakers and microphone using the ping service. To do this, select the Echo / Sound Test Service in the contacts and press the "Call" button. Then you need to say a couple of phrases to check the performance of the equipment. If everything is audible, then the devices are working normally.
Other reasons
If there is no sound, it is recommended to check the overall volume of the computer. Sometimes, for some reason, it can decrease or, in general, turn off. If there is no sound on desktop computer, it is worth checking the correct connection of the speakers to the PC and the electrical network.
It is also necessary to check whether the speakers are turned on and the volume control is working. In addition, you need to make sure that the microphone drivers are working. In addition, you can check the health of the equipment.
Alerts
Sometimes it happens that there is no sound when receiving messages. At the same time, it is worth remembering that with the active window of the interlocutor, messages arrive silently. Otherwise, go to the "Tools" menu and select "Settings". In the window that appears on the left, go to the "Alert Settings" section.
Then you need to uncheck the box next to the inscription "Starts a chat with me" and click on the "Save" button. After these steps, the sound for incoming messages should be restored.
Sometimes it happens that the sound only works in Skype, and it is absent in other programs. In this case, you should try restarting your PC. Perhaps after that the sound will be restored. Sometimes this happens as a result of some kind of system failure. Do not be afraid and invent that the computer has a serious malfunction. So you can safely restart your computer and check for sound.
If this does not lead to the desired result, then it is recommended to reinstall the sound adapter drivers. If the sound is not restored, then you need to seek help from an experienced specialist.