SKYPE is popular program for communication. However, occasionally serious failures occur that interfere with full-fledged communication. What should I do in order to troubleshoot problems and still use all the functions of the program? What to do if you cannot hear the interlocutor, despite a strong desire for communication? Despite the lack of easy recognition of the sound card in SKYPE in case of system failures or a virus infection of the computer, the opportunity for successful communication remains.
Ways to troubleshoot sound card problems
In most cases, problems with the sound card lead to the inability to hear the interlocutor. Despite this situation, you should not worry. Most likely, the reason lies in the temporary failure of the program, and a simple restart of the computer will be a salvation. If after booting your computer, you still cannot find your sound card in Skype, you need to perform an additional procedure.
First of all, you need to check the sound settings, and the speaker, the volume level.
The next step is to check the equipment for sound reproduction:
- Control Panel.
- Playback.
- Microphone (Recording).
- Sound scheme (Sounds).
- Settings for telephone conversations(Connection).
If the drivers are outdated, you just need to reinstall them from the device complete with sound equipment or from the manufacturer's official website. The solution to the issue will please you with the speed if you intend to use only one sound card. Problems are most often caused by the use of several cards, because you need to choose a suitable card, focusing on connecting a microphone to it.
Correct microphone setup for SKYPE
An obligatory task is correct, since only with a positive solution to the issue, you can count on successful communication.
- SKYPE program settings: Tools - Options.
- Sound settings (section "Microphone." operating system).
- “Loudness” with a green bar when speaking into the microphone.
Optionally, you can enable the automatic setup of the SKYPE microphone.
Communication can be successful and enjoyable if you know and understand what settings are required.
As with any program, while communicating on Skype, users may encounter various bugs and problems. One of these is audio problems that appear during voice or video calls. What if there is no sound in Skype? More on this later in the article.
Step 1: check the sound settings on the computer
The problem "sound does not work in Skype" refers to situations when the user has called someone, but instead of the voice of the interlocutor he hears silence. If this happens to you, try checking the output device is working properly. Are the speakers working? Are they connected to your computer? Are they included in the network? If you gave positive answers to these questions, then the next thing to do is open the general sound settings on your computer or laptop. Very often (especially in Windows users) there is no sound in Skype when it is turned off in the operating system settings. To check this, click on the loudspeaker icon in the taskbar at the lower right corner of the screen.
A new window will open in which you can see the volume level of speakers, system sounds and Skype. As you can see from the picture, the Skype volume mixer is at zero, which is why you cannot hear the interlocutor during a conversation.
It's not always about the mixer of this particular program. The problem “there is no sound in Skype” can also occur if the minimum value there is a speaker mixer. True, in this case, all programs and videos on a laptop or computer will also be silent. Everything should work fine if all volume mixers are above the midpoint.
Step 2: go to Skype settings
If you hear other files normally, and the sound disappears only when making calls to Skype, it is possible that the matter is in the settings of the program itself. You can quickly get to the desired section of the settings by selecting “ Sound settings"In the Calls menu.
If during a call you could not hear the interlocutor, then the problem is in the speakers. Therefore, on the right side, we are interested in the speaker settings.
Many users do not have a check mark next to the item "Automatic speaker setup", but instead a slider is visible showing the volume level.
In the picture, it is at a minimum, precisely because of this, during an outgoing or incoming call the user may not hear the interlocutor. Slide it to the right by turning up the volume. Now click on the "Play" button located next to it.
If the problem was in the position of the slider, then you will hear sound in the speakers or headphones, and the volume level indicator will turn green.
If this does not happen, you should check what your Skype takes for the speakers. Sometimes the settings get lost, and the program cannot find the real speakers, so it takes another device (for example, a microphone) for them. You can find out by clicking on the name of the speaker model. When you do this, a dropdown list will appear.
And even if you are not at all versed in "hardware", just select in turn all the options that Skype offers (usually there are not very many of them) - and click on "Play" again. These actions often help to fix everything if the sound in Skype goes missing.
And to finally check if the problem is solved, you can use a test call to the Echo / Sound Test Service. This is a Skype robot that everyone has in their contact list.
If these actions did not lead to anything and instead of the robot's voice you have silence in your speakers, most likely Skype cannot find the sound card. To fix this problem, you need to reinstall or update your drivers. But you only need to do this if no other way to solve this problem has helped you.
Step 3: other ways to solve the problem
If you are sure that everything is fine with the drivers, but there is still no sound in Skype, there are a number of solutions that may help you.
1. Reinstalling the program. Sometimes this is the easiest way to find the answer to the question "Why is there no sound in Skype?" Bugs happen in the work of any program, you are simply unlucky to stumble upon them. Check if the latest Skype version stands on your computer. To do this, select the "Check for Updates" item in the "Help" menu.
If, when you click on this button, you receive a message that a new version is available for download, install it on your computer.
Now test the sound again in the settings menu. If it does not help, uninstall Skype and reinstall it.
2. Checking your internet connection. If everything worked well, and the sound began to disappear already during the conversation, it is possible that you or your interlocutor have problems with the Internet connection. Skype is designed in such a way that at the very first connection problems, it lowers the sound quality so as not to interrupt the call. If you are connecting via Wi-Fi, move your device closer to your router. If you have wired Internet- check if the Ethernet cable is well connected.
3. Closing unnecessary applications. Some applications on your device may slow down Skype. For example, torrents or streaming video. Try to close all unnecessary applications - the sound problems may disappear.
We hope you found out why the sound is not working in your messenger, and were able to successfully fix this problem! Well, if you have other problems with this program, for example, during a conversation you do not hear any other programs, read the article "Skype mutes other sounds."
Various sound effects - voice communication in particular, it is a sore spot in almost all modern programs. Skype also distinguished itself - the problems "what to do if the sound disappeared", "I cannot hear the interlocutor", "terrible interference, as if at a railway station" arise unforgivably often. But don't worry: all this is easily fixable, and today I will tell you how to get out of such difficult situations.
How to set up and change the sound in Skype on a computer
First, let's figure out how to change or turn off the sound on your computer altogether. Without knowledge of such fundamentals, nowhere. After all, how can you solve almost global problems, while still suffering from too loud a call and an almost screaming interlocutor?
Here's what you need to do:
- Open the program.
- Go to "Tools" - "Settings".
- In the window that opens, select "Basic" - "Sounds".
This is the main window. Here you can, for example, disable notifications about incoming message or vice versa, enable them, change the ringtone and much more. This is where you need to climb if you, for example, do not understand where the sound went when receiving a message in the chat.
But this is not enough. If you need to adjust the volume of the program itself, look for a small speaker-shaped icon in the control panel. Click on it and select "Mixer" in the window that opens. After that, just find Skype on top and lower the slider below it. That's all. The same can be done through "General" - "Sound settings".
Be careful with the Sounds window. It is quite sensitive to mouse clicks, keys, and even to the rotation of the wheel.
Thus, you can customize the sound for Windows. How are things going on a smartphone?
How to set up sound in skype on an android phone
But unfortunately, customizing sound on android doesn't have the same extensive powers. You can neither change the annoying melody, nor lower the sounds of the program itself. The only option is to switch the playback mode.
Do this:
- Call the required contact.
- When he picks up the phone, click on the large icon that says "sound". You will enter speaker mode. It is audible loud, but your microphone is bad in this mode.
- To improve sound quality, press again while wearing headphones. Without them, you really won't hear anything.
The sound is adjusted in the same way on the tablet.
Try not to use "speakers" on a device with a bad microphone, otherwise your interlocutor's ears will hurt. Many people describe the sound transmitted to them through the microphone as "an under-ear punch."
We figured out the basic concepts. The rest of this article will now consist of solutions to common problems. If the sound is out of order, then this is the place for you.
Why sometimes I can't find my sound card in Skype
Sometimes a frightening message is displayed on the call screen: the sound card cannot be detected. I can't hear anything, the sound is gone. So what can you do?
First, make sure the problem is not on the technical side. A symptom of this: the sound disappeared during the conversation, while you did not touch anything. Just run something on your computer and check if there is sound there. If there is, then the problem needs to be solved on the Skype side.
Necessary:
- Just restart the program. This often helps.
- If the sound still doesn't work and you can't hear anyone, go to Tools - Settings - General - Sound Settings. Make sure your headphones or speakers are selected there.
- Try it completely (with third-party programs) uninstall skype and re-install it.
This helps a lot if the sounds disappeared after installation or immediately after switching on. Unfortunately, there is no other way to fix the sound.
If the problem is on your side, try restarting your computer, especially if it was in sleep mode and you pulled out the headphones.
Why does sound lag in skype
There can be very, very many reasons for this, often it depends on the problem itself. If the sound is phoning, then the reason and the solution are the same. If the sound hisses, then something else. And if the sound cracks, then it’s the third. But all this has a couple of general reasons, which we will now talk about.
Namely:
- Bad headset. It is possible that you cannot hear your friends due to the fact that they have a bad microphone.
- Bad connection. It is bad to hear voices, to understand that the sound is highly distorted ... Sound familiar? Then try to look at the color of a kind of "ladder" at the bottom of the screen when you call. If it’s yellow or red, then something is wrong with someone’s Internet connection.
Adjusting the sound is not difficult, the main thing is to find the cause.
What to do if the interlocutor cannot hear me on Skype
If the sound is not transmitted specifically from your computer, then the problem is in the microphone. First of all, go to Start - Control Panel - Sound - Recording. Highlight your microphone in the list. Go to properties and go to the "Levels" tab.
First, turn up its volume as much as possible using the Microphone slider. Slightly lower, you can drag the "Gain" slider.
But be careful! Some microphones start to hum at high gain levels.
But that's not all.
Necessary:
- Go to "Tools" - "Settings" - "Sound settings".
- Make sure your microphone is selected there.
- Drag the slider under it all the way to the right.
If it was not possible to establish sound in this way, and the subscriber still does not hear anything, then the problem is most likely in the technique.
Why can't I hear a call in skype?
Sometimes some important sound disappears in Skype, for example, the sound of an incoming call. This is very, very unpleasant: after all, it’s not far away and an important call to miss, after receiving a scolding from the chief.
It urgently needs to be turned on:
- Go to "Tools" - "Settings" - "General" - "Sounds".
- Click on the checkmark next to "Melody" (if it is not there).
- Click on the Enable All Sounds button, if there is one.
That's how easy and simple you can fix the sound. But only if it is not there when you call, and not always at all.
What to do if it's hard to hear on Skype through headphones
It happens that sounds like everything are there, but Skype is very quiet. The sound almost disappears, then decreases when you call, so much so that people can not be heard and not a single sound can be discerned.
Most likely, the problem is on your side. Sometimes weak sound is weak headphones. Check your headset.
But it also happens in a different way:
- Go to "Tools" - "Options" - "Sound settings".
- If you need to remove frequent attenuation, simply uncheck the "Auto speaker setup" checkbox.
- If you need to add more sound, just drag the slider under the speakers to the right. To check the volume, just click on the blue circle with a white triangle inside.
As you can see, fixing this is very, very easy.
If there is no sound in skype on a computer or laptop in windows - solution
We've talked enough about the computer, so it doesn't make sense to repeat myself. But using a laptop adds another little nuance to this problem.
Firstly, it also happens that the laptop's native speaker is very quiet. Therefore, it is best to add sound to the maximum.
Secondly, it is necessary to correctly install this very sound, that is, to install the drivers correctly and precisely select the speakers from the list. Otherwise, there will be no sound at all on the page and in skype.
Let's talk about other nuances that complicate the solution of the problem.
Ubuntu skype - no sound, what to do
One of these is the use of ubuntu, on which the sound disappears quite often. Firstly, unfortunately, not every headset is suitable for this operating system, but only a certain one. The list can be viewed on the Internet.
Secondly, if the sound becomes quieter and quieter, distorted, cracking, then open the terminal.
Write in it in turn:
- sudo gedit /etc/pulse/default.pa.
- Change load-module module-udev-detect to load-module module-udev-detect tsched = 0.
- pulseaudio -k.
After that completely restart Skype. It should work.
Skype for Business web app no sound - solution
In fact, dimming or disappearing sound in Skype for business is no different from a similar problem in simple Skype. The reasons are the same, and the ways to solve them are the same. So feel free to read all the points above and follow the instructions.
However, if none of this helps, it is better to contact technical support... Skype for Business is poorly understood, so many solutions simply do not exist. This issue needs to be resolved directly with the developers.
No sound in skype on android phone or laptop - solution
We also talked about the laptop above and found out that the solution to its problems is not very different, but simply supplemented by a couple of nuances. But it happens that a person is not heard when using an android. And what to do with it?
Unfortunately, there are practically no solutions. To get started, just try reinstalling the app. Then make sure that it is Skype that does not play sound, and that your phone is not just broken. If all else fails, contact technical support.
Now let's talk about various inaccuracies in sound and other similar nuances.
Why skype drowns out other sounds
Before you fix something, you need to figure out why skype mutes all sounds in general. It's not just that this muting is done. Or did the developers just put a pig on us all?
Of course not. In fact, mute does not even happen on Skype itself - your system is responsible for this. And this is done so that the sound of the game does not overlap the voice of your interlocutor and you can talk calmly, without listening and without asking again several times and not asking, "why can't you hear your friend?"
Bad sound in skype on laptop - solution
This can again be done in many ways as described above or below. But this is if the problem is in skype. If the problem is in the laptop itself, then the range of solutions expands significantly. You can download some codec or amplifier, buy more powerful speakers or speakers. The choice is yours.
What to do if Skype sounds fast, metallic, like robots
So you have only one thing to do: humbly wait until this very connection is established. Exactly the same solution to problems of the kind "the sound grunts, the interlocutor stutters, the conversation is interrupted" or even "I talk, but almost no one hears me."
How to remove echo and background noise in skype
First, at first, for this, just try to update Skype - it often helps and the sound will normalize.
Secondly, re-enter the microphone properties (as described above) and go to the "Improvements" tab. Check the boxes next to Noise Reduction and Echo Cancellation.
Thirdly, in the same window on the "Levels" tab, on the contrary, reduce the microphone gain, if the interlocutor can still hear you.
How to prevent Skype from muffling the sound
We have already figured out why skype removes other sounds. It remains only to figure out how to remove it.
First, you can simply open the volume mixer and drag the slider above the application of interest upward.
Second, go to Start - Control Panel - Sound. Go to the Communication tab. If you still want these ducking, but not as strong, set the switch to a lower percentage. Otherwise, set it to "No action required".
Instructions for turning off, adding, lowering sound in skype
In fact, we have already sorted out all this. As a result, we can say that all sound changes are made in the "Sound settings" in general settings... You can completely turn off the sound in the same place, using a special button.
Computer sounds are heard on skype - solution
Unfortunately, if your interlocutor hears strangers system sounds and it annoys him, you have to give in. Superfluous sounds are practically incorrigible, because no one knows why this is happening at all.
The best solution in this case would be to completely disable the sounds of all applications, for example, in the same "Communication" tab.
Why are sounds from games heard in skype?
The reasons for this, unfortunately, are almost impossible to identify, so you have to do so.
How to broadcast audio on Skype
Before trying to play sounds on Skype, please note that not all sound cards it is supported. The realtek card is best suited for this.
So, in order to output the sound to your interlocutor, you need to go to Skype in the microphone selection. After that, just select the device not your microphone, but a stereo mixer. Thus, it is possible to transmit sound, but note that the quality of the microphone will deteriorate greatly.
Better to start broadcasting through teamviewer or other similar programs. Their quality is better, and not so the computer is loaded.
How to make you hear music on skype
You can transfer music in exactly the same way. True, its quality will noticeably decrease, so your interlocutor will not receive pleasure.
conclusions
In fact, Skype is not as complicated as it might seem at first glance. A little skill, attentiveness and patience - and you will find that any problem is completely solvable.
Video review
One of the most common problems with using Skype is a situation when the sound does not work. Naturally, communication, in this case, is possible only by writing text messages and the video and voice call functions are essentially useless. But it is for these opportunities that Skype is appreciated. Let's see how to turn on sound in Skype when it is not there.
First of all, the lack of sound in Skype during a conversation can be caused by problems on the side of the interlocutor. They can be of the following nature:
- Lack of a microphone;
- Broken microphone;
- Driver problem;
- Incorrect Skype audio settings.
It is up to your interlocutor to fix these problems, in which he will be helped by a lesson on what to do, if, however, we will concentrate on solving the problem that has arisen on your side.
And to determine on whose side the problem is quite simple: for this, it is enough to call another user. If this time too you cannot hear the interlocutor, then the problem is most likely on your side.
Connecting an audio headset
If you have determined that the problem is still on your side, then, first of all, you should find out the following point: you cannot hear the sound only in Skype, or is there a similar malfunction in other programs? To do this, turn on any audio player installed on the computer and play a sound file with it.
If the sound is heard normally, then we proceed to solving the problem, directly, in the very Skype application, if again nothing is heard, then you should carefully check whether you have connected the audio headset (speakers, headphones, etc.) correctly. You should also pay attention to the absence of breakdowns in the sound-reproducing devices themselves. You can check this by connecting another similar device to your computer.
Drivers
Another reason why sound is not played in the computer as a whole, including in Skype, may be the absence or damage of drivers responsible for sound. In order to check their performance, we type the keyboard shortcut Win + R. After that, the "Run" window opens. Enter the expression "devmgmt.msc" into it, and click on the "OK" button.
We move to the Device Manager. We open the section "Sound, video and game devices". There must be at least one driver for audio playback. If it is absent, you need to download it from the official website of the used audio output device. It is best to use for this, especially if you do not know which specific driver to load.
If there is a driver, but it is marked with a cross or exclamation mark then it means that it is not working properly. In this case, you need to remove it and install a new one.
The sound is muted on the computer
But, everything can be much simpler. For example, your computer may be muted. In order to check this, in the notification area, click on the speaker icon. If the volume control is at the very bottom, then this was the reason for the lack of sound in Skype. We lift it up.
Also, a crossed out speaker symbol can be a sign of mute. In this case, to enable audio playback, simply click on this symbol.
Disabled audio output on Skype
But, if in other programs the sound is reproduced normally, but it is absent only in Skype, then its output to this program... In order to check this, again click on the dynamics in the system tray, and click on the inscription "Mixer".
In the window that appears, we look: if in the section responsible for transmitting sound to Skype, the speaker icon is crossed out, or the volume control is lowered to the very bottom, then the sound in Skype is turned off. To turn it on, click on the crossed out speaker icon, or raise the volume control up.
Skype settings
If none of the above solutions revealed a problem, and the sound is not played exclusively in Skype, then you need to look into its settings. We pass sequentially through the menu items "Tools" and "Settings".
In the "Speakers" settings block, make sure that the sound is output to the exact device from where you expect to hear it. If another device is installed in the settings, then simply change it to the one you need.
In order to check if the sound is working, just click on the start button next to the form for selecting a device. If the sound plays normally, then you were able to configure the program correctly.
Updating and reinstalling the program
In the event that none of the above methods helped, and you established that the problem with sound playback concerns exclusively Skype programs, you should try either it, or delete and re-.
As practice shows, in some cases, sound problems can be caused by using old version programs, or the application files may be damaged, and reinstalling will help fix it.
In order not to bother with updating in the future, sequentially go through the items of the main settings window "Advanced" and "Automatic update". Then click on the "Enable automatic update". Your version of Skype will now update to automatic mode, which guarantees that there are no problems, including with sound, due to the use of an outdated version of the application.
As you can see, the reason that you do not hear the interlocutor on Skype can be a significant number of factors. The problem can be both on the side of the interlocutor and on your side. In this case, the main thing is to establish the cause of the problem in order to know how to solve it. The easiest way to determine the cause is by cutting off other possible variants of the sound problem.